• Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business. • Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners. • Act as a focal point for real-time Technical Support feedback on product performance for Resideo products spanning the gap between customer, technical support, quality, and engineering as needed. • Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets. • Contribute to and help with the development of new training content and the improvement or updating of existing content. • Document, capture and report on non-typical product performance and customer issues as they arise in the field. • Attend industry related functions such as Trade Shows and Association functions when needed. • Keep accurate records of training executed and perform surveys to measure effectiveness. • Document all tasks and project activity. • Effectively manage Travel & Expense spend to minimize cost while maximizing results. • Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and procedures. • Design and implement changes to points of interaction between the customer and Technical Support Associates to enhance the customer experience. • Identifies and communicates areas of improvements to leadership to enhance agent services to customers. • Perform other duties and tasks as requested.

Role Description e2L Coaches serve with humility, innovate strategically, and want to grow professionally. We are open to current and former teachers, instructional coaches, and leaders who are strong in best practices and systems thinking with a variety of educational backgrounds. The ideal candidate will be a culture fit with our team and have the ability to travel nationally, including overnight. e2L contracts service days with school districts and assigns them to our coaches, thus fulfilling e2L coach contracted days. Coaches have choice in the number of desired work days. Salary is based on anticipated coaching days. Our coaches typically work a range of 75-140 days per academic year on site. e2L Coaches are assigned to clients for a variety of reasons including: - Specialties/certifications - Experience - Geographic location - Needs of the district In addition to on-site coaching, we meet three times a year for planning and professional development. When coaches are not facilitating a contracted day, there are a few follow-up items that coaches could work on from home during a time that is convenient for the coach: - Creating resources for coachees / districts - Collaborating with e2L coaches and team leads on Google Hangouts - Scheduling travel and managing expenses - Corresponding virtually with coachees Requirements Typical Day On-Site: The majority of contracted days involve coaching of teachers, instructional coaches, or campus administrators. A typical day on site would include meeting individually with coachees throughout the day. Other coaching day responsibilities may include: - Conducting learning walks in classrooms - Meeting with administration, instructional coaches, technology coaches, librarians, etc. - Creating campus or district specific resources - Providing feedback to coachees - Modeling or co-facilitation with a coachee During a Coaching Session: We follow the eGROWE coaching model and utilize the e2L Studio Coaching Log. Onboarding will include training in the use of these resources. - Evidence - Goal Setting (utilize applicable e2L best practices rubric and coaching timeline) - Reality - Options - Will

Role Description We are seeking a Board Certified Behavior Analyst (BCBA) who is passionate about expanding access to high-quality, family-centered autism support through both telehealth services and innovative digital tools. This role combines traditional BCBA responsibilities with a key function supporting and evolving our in-app Expert Chat experience. In addition to providing clinical oversight and telehealth services, this individual will engage directly with families via chat, offering timely, evidence-informed guidance while creating a supportive, approachable experience. This role is ideal for someone who thrives in both clinical and fast-paced, customer-focused environments and is excited to help shape the future of digital care delivery. Key Responsibilities - Telehealth BCBA Responsibilities - Conduct behavioral and functional analytic assessments - Develop and oversee individualized ABA treatment plans - Provide clinical supervision and guidance to Registered Behavior Technicians (RBTs) and Behavior Technicians (BTs) - Collaborate with families to set meaningful treatment goals and provide parent training to support skill generalization - Monitor client progress, adjust treatment plans, and ensure data-driven decision-making - Provide clear, concise instruction and feedback to clients, families, and team members - Maintain accurate and timely documentation of client progress and services - Plan for appropriate discharge and continuity of care - Ensure compliance with all local, state, and federal regulations, as well as Frontera policies and procedures - Expert Chat & Family Support - Engage directly with families via in-app chat, quickly identifying core needs while maintaining a warm, empathetic, and trust-building approach - Provide high-quality, evidence-informed guidance to families exploring autism, diagnoses, and service options - Deliver a strong customer-service-oriented experience, demonstrating a willingness to go above and beyond to address family concerns - Respond to chat inquiries within established service level agreements (SLAs), ensuring timely and reliable support - Balance efficiency with thoughtful, personalized responses to minimize unnecessary back-and-forth while maintaining quality - Operations & Coverage - Help establish and refine workflows, best practices, and response frameworks for consistent, high-quality support - Identify trends in family questions and needs to inform content and service improvements - Cross-Functional Collaboration - Partner with Product, Engineering, and Design teams to enhance and scale the Expert Chat experience - Provide clinical expertise to inform feature development, workflows, and user experience improvements - Contribute to innovation efforts by helping test, iterate, and refine new tools and processes Qualifications - Strong knowledge and experience in Applied Behavior Analysis (ABA) and Autism Spectrum Disorder - Demonstrated ability to provide clinical supervision and mentorship - Excellent written and verbal communication skills, including the ability to communicate clearly and concisely in a chat-based format - Strong interpersonal, coaching, and relationship-building skills - High level of organization, attention to detail, and ability to manage multiple priorities - Proficiency with technology, including data systems, telehealth platforms, and digital tools - Commitment to maintaining confidentiality and ethical standards Requirements - Active BCBA certification - Master’s degree in Psychology, Applied Behavior Analysis, or a related field - Minimum of 5 years of experience working with a pediatric population - Minimum of 5 years of experience conducting functional assessments and developing and overseeing behavior intervention plans - At least 1 year of telehealth supervision experience - Experience supporting or communicating with families in early stages of diagnosis or service navigation - At least 2 years of experience in a Parent-Implemented ABA or BCBA Direct role Compensation $100,000 — $100,000 USD Benefits - Health benefits - 401(k) plan - PTO per year Why Join Us At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, accessible healthcare, we would love to welcome you to our team.

Role Description This is a hands-on role on a small, fast-moving team where you’ll help design, deliver, and evolve learning programs across the organization. - Partner closely on newly formed and existing programs while also contributing to upcoming ones. - Support everything from needs assessment and design to delivery and iteration. - Take on increasing ownership of core learning offerings over time. - Blend learning design, program partnership, and facilitation. - Enjoy and excel at building, thriving in a high-energy, active role. - Be excited to grow in your role, increasing scope and complexity as the organization evolves. Responsibilities - Partner on L&D Programs - Design, deliver, and evolve programs across the employee lifecycle (onboarding, manager development, compliance, skill building). - Autonomously lead an end-to-end curriculum and learning design process from intake through curriculum authoring to full development. - Support needs assessment, solution design, and program execution alongside Talent Development team members. - Build strong relationships with stakeholders and SMEs and contribute to identifying learning needs. - Design & Build Learning Experiences - Design and develop engaging multi-modal learning experiences using tools like Sana Create, Sana Live, Articulate Rise, and/or Storyline. - Apply instructional design and adult learning principles in practical, learner-centered ways. - Leverage AI tools to accelerate and enhance content creation; stay curious about emerging approaches. - Iterate quickly based on feedback and evolving needs. - Facilitate & Deliver Learning - Co-facilitate virtual and in-person sessions across a variety of programs and audiences. - Fully own facilitation of a set of learning offerings over time. - Create engaging, inclusive learning environments that encourage participation. - Adapt delivery style in real time based on audience needs. - Contribute to the L&D Function - Help build and improve how L&D operates as the team grows. - Explore how AI can support and scale learning across the organization. - Jump in where needed; we’re a small team and support each other. Qualifications - 3-5 years of experience in Learning & Development, with exposure to supporting or owning programs. - Experience designing and delivering learning experiences (e.g., onboarding, manager training, compliance, skill building). - Hands-on experience building courseware in Articulate Rise and/or Storyline; video production, animation or other media production skills a plus. - Experience facilitating live sessions (virtual and/or in-person). Requirements - Strong instructional design and learning experience design skills. - Ability to move from a problem or need to a clear learning approach (with guidance as needed). - Strong facilitation and communication skills. - Curiosity about AI and how it can enhance learning and L&D work. - Ability to translate complex topics into clear, practical learning experiences. - Strong follow-through and attention to detail. Benefits - Medical, dental, vision, life & disability insurance. - 401(k) plan with company match. - Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays. - Mental health resources. - Paid parental leave & Backup Care. - Tuition reimbursement. - Employee Resource Groups (ERGs).