Brightside Health

• Own the product vision and roadmap for a cross functional team within our product suite • Define key performance indicators (KPIs) and iterate on product initiatives to improve KPIs • Conduct research and evaluate data to develop insights and identify product opportunities • Partner with the data team to evaluate and size potential investments and leveraging data to measure impact of product initiatives. • Write clear and effective product specifications • Collaborate with design to produce user friendly designs • Work with engineering to plan, deliver, and test software consistent with specifications • Communicate and evangelize the value of new features to cross functional stakeholders • Act as liaison and collaborate with Billing, Finance, Operations, Growth, Clinicians, and HR

• Diversify the DTC funnel. • Define and execute the strategy for scaling paid social and other paid channels alongside our existing paid-search acquisition. • Make Brightside resilient against single-channel concentration risk. • Personalize the funnel by channel and intent. • Lower-intent prospects from one channel shouldn't be treated the same as higher-intent prospects from another. • Design differentiated creative, landing experiences, and — where the data supports it — different funnel flows for different audiences. • Orchestrate the messaging journey alongside the funnel. • Partner with lifecycle marketing to design and test the email and SMS touchpoints that move prospects through to conversion and activation — with the same channel-and-intent-aware lens as the on-site funnel. • Conversion doesn't only happen on-site; it happens between sessions. • Sharpen targeting on our largest paid channel. • Replace today's more generic approach with tactics that differentiate by prospect CAC:LTV. • Move from "more traffic" to "better-economics traffic." • Lift partner and health-system referrals. • Build for the operations team, too. • Run rigorous experiments. • Define hypotheses, design A/B tests, interpret results, and ship the wins. • Partner with engineering to make the funnel dynamic.

• Identify the highest-leverage problems in eligibility, claims, billing, or payer workflows. • Connect technical work to patient, operational, and business outcomes. • Use data to understand where systems are failing and whether your changes worked. • Build tools that help non-engineering teams move faster and make better decisions. • Simplify complex workflows without ignoring the realities of healthcare, insurance, and revenue cycle operations. • Help other engineers make better technical decisions. • Create clarity where there was ambiguity. • Ship work that is reliable, observable, and maintainable.

Role Description We are looking for an experienced Provider Services Representative to help support daily operations for our provider and therapist network. This includes regularly communicating with providers and therapists, network onboarding, training success, ongoing education, and working cross-functionally with other departments within the organization. What you’ll be doing as Provider Services Representative: - Serve as a point person to address day-to-day provider and therapist operation issues. - Assist with coordinating coverage, reassignments, and ongoing network communication. - Conduct clinical onboarding success meetings and provide continuous educational support. - Assist with the development and dissemination of materials for program trainings and portal feature launches. - Work cross-functionally across Talent, Credentialing, HR, Clinical Leadership and Compliance to continuously drive improvement efforts. - Identify technical problems and escalate relevant information to the engineering team. - Support collaboration agreements by maintaining files and preparing state required chart reviews. - Perform additional duties as required. Qualifications - 2 years of experience in healthcare operations in the payer or provider setting. - A meticulously organized and detail-oriented executor. - A proactive problem solver. - Someone who takes initiative and thrives in a semi-structured and dynamic work environment. - An effective oral and written communicator. - Passionate about operations, healthcare innovation, and telemedicine. - Driven to have a positive impact. Requirements - Monday through Friday (subject to change), 9:00 am to 5:30 pm PST. Benefits - A competitive hourly pay. - Fully paid for comprehensive health care (medical, dental, vision). - Pet Insurance. - Life Insurance & Short / Long Term Disability. - 401k Plan. - 15 days paid vacation, 3 paid personal days, 3 paid sick days, paid holidays. - Parental Leave. - Work remotely. - Additional memberships and perks.

Role Description Brightside is dedicated to offering transformative mental health care to individuals regardless of their background, location, or circumstances. Our primary goal is to improve access to high-quality and impactful mental health care that is supported by scientific research and delivered with humanity. Apply to be a Psychiatric Nurse Practitioner at Brightside Health, where we integrate a consumer-centric approach with evidence-based methodologies, cutting-edge artificial intelligence, and a dedicated team of providers and therapists to deliver customized treatment for each Brightside member. Our Psychiatric Nurse Practitioners Enjoy: - Flexible & Remote Telemedicine: Evidence-based approach to psychiatric care via telemedicine, including asynchronous case review, video consultation, and e-prescribing, lowers the barriers to accessing high-quality and affordable care. - Supportive and Collaborative Environment: Dedicated teams for both member and provider support, 1:1 consultations with clinical leadership, and internal communication forums for colleague interaction. - Measurement-Based Care: Technology measures symptoms, adherence, and side effects weekly, triggering treatment reviews if patients are not improving. - Machine Learning-Powered Clinical Decision Support: Data helps match patients to medications for better outcomes using machine learning and real-time data from patient monitoring. Qualifications - Active and clear APRN license in North Carolina - Licensed Nurse Practitioner - Certified in Psychiatric & Mental Health (PMHNP Required) - At least 2 years of autonomous experience practicing as a PMHNP, post-graduate - Previous experience working in an outpatient setting - Telehealth experience and a high comfort level of working with technology - Must be licensed in North Carolina (the more the merrier) - 8+ hours of availability per week - Experience working with adolescents is strongly preferred - Opted in to Medicare/Medicaid Requirements - Maintain all appropriate licensure to prescribe and dispense medications under applicable state and federal laws - Have excellent grammar, attention to detail, and proficient at writing medical information at a patient level - Must be technology savvy and excited about how technology can improve medical care - Be pleasant, responsive, and willing to collaborate with our team - Provide direct patient care via telemedicine (remote); including synchronous video consultations and asynchronous messaging - Consistently responsive to clinical leadership team and highly reliable to our members - Evaluate patient records, make prescribing decisions, and provide medication-related counseling as needed in a timely manner - Successful completion of charting within 48 hours of session - Support a 72-hour messaging response window for patients Benefits - 100% remote, telehealth position - 1099 contract agreement - Autonomy to create your own schedule - No on-call or after-hours work - Collaborating psychiatrists covered for all psychiatric nurse practitioners (nationwide) - Malpractice insurance covered - Ongoing collaboration and camaraderie with other Brightside providers - We do not prescribe controlled substances - State-of-the-art tools and customizable EMR, integrated with artificial intelligence to prompt check-ins, follow-ups, and much more with your patients

• Own and evolve Brightside's enterprise-wide compliance and quality assurance program, including policies, procedures, governance structures, and training. • Serve as the company's subject matter expert on telehealth compliance and oversee our TJC-compliant telehealth program end to end. • Design and lead a comprehensive QA program covering audits, monitoring, and performance tracking across clinical and non-clinical member experience. • Partner with Clinical Leadership to translate quality strategy into scalable workflows, measurable KPIs, and continuous improvement initiatives. • Own audit strategy and readiness across internal reviews, regulatory inquiries, payer audits, client requests and lead responses when they arise. • Drive corrective action plans from root cause through resolution and proactively monitor regulatory changes to keep policies and controls current. • Chair the Quality and Compliance Committee, ensuring effective governance, visibility into key risks, and clear escalation pathways. • Partner with Clinical, Operations, Finance, Product, Legal, and Technology teams to embed compliance and quality standards into workflows and systems. • Lead organization-wide compliance and quality training to build a culture of safety and accountability. • Oversee identification, investigation, and resolution of patient safety events, ensuring appropriate documentation, escalation, and follow-through. • Provide compliance and quality guidance on new programs, products, and market expansion as the business grows. • Maintain visibility into quality performance and trends for leadership and governance bodies.

• Mentor Engineering Managers (TLMs) into amazing leaders • Define and execute the technical roadmap for Growth Pod, and cross-functional dependencies • Work with Product to define and execute the product roadmap • Work with Data to enforce and improve one of our key differentiators; use data to iterate on the roadmap quickly • Work with InfoSec to maintain and increase our security maturity position • Influence and enforce quality assurance as an integrated engineering process • Support continuous improvement of product delivery and support processes

Role Description As a Licensed Marriage and Family Therapist (LMFT) at Brightside Health, you’ll deliver transformative, evidence-based virtual therapy to individuals seeking real change. - Deliver weekly evidence-based virtual therapy sessions via live video - Apply the Unified Protocol (UP) framework and CBT to guide treatment - Monitor client progress virtually through automated assessments and goal-based measures - Collaborate with psychiatric providers and fellow therapists for comprehensive care - Maintain accurate, timely documentation through our AI-enhanced EMR Qualifications - Master's or Doctorate in Marriage and Family (MA, MS, MFT, PhD, PsyD) - Independent clinical license (LMFT) - Minimum 1 year of independent licensure (2+ state licenses a big plus) - 2+ years of recent experience delivering CBT and evidence-based therapy to adults - Comfortable treating a diverse range of populations and mental health conditions - Tech-savvy and enthusiastic about integrating digital solutions into clinical practice - Experience working with higher-risk populations and/or adolescents preferred Requirements - 100% remote, flexible 1099 contractor positions - Create your own schedule (Monday-Sunday, 7am-9pm) - No on-call work - Free CEUs and CAMS training for suicide risk treatment - Dedicated operational support: billing, IT, and insurance assistance - Free malpractice insurance coverage - Health insurance recommendations via Stride Health - AI-driven EMR to streamline documentation and enhance clinical care - Opportunities to work with our Suicide Prevention and Teen Therapy Programs Benefits - Make a real impact with an innovative, mission-driven remote therapy team - Grow professionally with leadership support and continuous education opportunities - Serve across diverse service lines, including our Suicide Prevention Program and expanding Teen Therapy Program - Be part of a tech-enabled virtual mental health care model - Thrive in a collaborative culture rooted in innovation, inclusivity, and compassion - Grow your ideal caseload with Brightside’s steady and reliable stream of client referrals Company Description Brightside Health is a tech-enabled healthcare company transforming remote mental health care through evidence-based programs and a full continuum of services, including general therapy, suicide prevention care, and SUD IOP.

Role Description At Brightside Health, we’re redefining remote therapy and telehealth with evidence-based, human-centered mental health care. As a licensed remote LPC, you’ll deliver transformative, evidence-based virtual therapy to individuals seeking real change. With our proven care models, 86% of our members experience meaningful improvements within just 12 weeks. We are seeking passionate, licensed professional counselors to deliver high-quality telehealth care within our general mental health program. In addition to general care, LPCs have the opportunity to opt into specialized programs, including: - Suicide Prevention Program - Teen Program - Mental Health IOP (Intensive Outpatient Program) If you're committed to evidence-based practices and excited to deliver culturally responsive care to adults or even teens, we'd love to hear from you. What you’ll do: - Deliver weekly evidence-based virtual therapy sessions via live video - Apply the Unified Protocol (UP) framework and CBT to guide treatment - Monitor client progress virtually through automated assessments and goal-based measures - Collaborate with psychiatric providers and fellow therapists for comprehensive care - Maintain accurate, timely documentation through our AI-enhanced EMR Qualifications - Master's or Doctorate in Counseling (MA, MS, MHC, PhD, PsyD) - Independent clinical license (LPC) - Minimum 1 year of independent licensure (2+ state licenses a big plus) - 2+ years of recent experience delivering CBT and evidence-based therapy to adults - Comfortable treating a diverse range of populations and mental health conditions - Tech-savvy and enthusiastic about integrating digital solutions into clinical practice - Experience working with higher-risk populations and/or adolescents preferred Requirements - 100% remote, flexible 1099 contractor positions - Create your own schedule (Monday-Sunday, 7am-9pm) - No on-call work - Free CEUs and CAMS training for suicide risk treatment - Dedicated operational support: billing, IT, and insurance assistance - Free malpractice insurance coverage - Health insurance recommendations via Stride Health - AI-driven EMR to streamline documentation and enhance clinical care - Opportunities to work with our Suicide Prevention and Teen Therapy Programs Benefits - Unprecedented impact: Make a real impact with an innovative, mission-driven remote therapy team - Clinical support: Grow professionally with leadership support and continuous education opportunities, including billing and care coordination support - Professional growth opportunities: Serve across diverse service lines, including our Suicide Prevention Program and expanding Teen Therapy Program - Custom-built tools: Be part of a tech-enabled virtual mental health care model and enjoy our streamlined EMR integrated with treatment software, assessment tools, progress monitoring, and AI transcription for seamless documentation - Collaborative approach: Thrive in a collaborative culture rooted in innovation, inclusivity, and compassion - Ongoing referrals: Grow your ideal caseload with Brightside’s steady and reliable stream of client referrals

• Lead and develop a high-performing, lean InfoSec and IT team • Act as a trusted advisor to executive leadership on security, risk, and compliance strategy • Enable business growth by embedding security as a business enabler, not a blocker • Translate complex technical risks into clear business impact and decisions • Maintain and mature HITRUST certification (MyCSF) and SOC 2 Type II attestation • Own and evolve the organization’s risk management program • Lead security incident response and continuous improvement of response capabilities • Oversee vulnerability management, threat detection, and remediation efforts • Drive vendor risk management and third-party security oversight • Ensure compliance with HIPAA and other applicable regulatory requirements • Oversee application, infrastructure, and data security across a cloud-first environment • Manage and optimize SIEM and security monitoring capabilities • Guide secure architecture decisions in partnership with engineering and product teams • Support secure scaling of systems during rapid organizational growth • Oversee IT operations to ensure reliable, secure, and high-quality support for employees and clinicians • Deliver a seamless IT experience for a fully remote workforce and distributed clinician network • Establish metrics and reporting on security posture, compliance health, and IT performance • Partner with Legal, Compliance, Engineering, Product, and Clinical teams to ensure alignment • Drive a culture of shared responsibility for security and privacy • Support innovation initiatives while maintaining appropriate risk controls