Brightscout

Role Description The Delivery Manager is a core leadership position within BRIGHTSCOUT's Delivery function. You own the end-to-end delivery function: ensuring every customer project ships on time, within scope, and at the quality standard the agency is known for. This is not a pure PM role. It sits at the intersection of delivery governance, people leadership, and cross-functional execution. You will lead and grow the Project Management team, hold the bar on operational standards, and be the person who brings clarity when things get complex. Responsibilities - Delivery Leadership - Own the Delivery function and set the standard for quality, consistency, and customer experience across all accounts. - Maintain hands-on, real-time visibility on the health of every active project: timeline, scope, budget, and risk. - Define and own delivery KPIs, and hold the team accountable to them. - Own and continuously improve the delivery tooling and systems: project management tools, project wikis, roadmapping, and status reporting. - Lead, develop, and coach the Project Management team through 1:1s, performance reviews, and growth planning. - Own PM onboarding and keep delivery rituals and alignment routines consistent across the team. - Hold PMs to structured, proactive communication with customers and internal teams. - Act as the default coverage when a PM is out, stepping in to keep their projects moving. - Delivery Excellence - Co-own the BRIGHTSCOUT Delivery Playbook with the discipline leads and keep it current. - Audit delivery practices regularly across engagements. - Define and enforce change-control protocols and SOW guardrails. - Partner with Operations and the production leads (Creative and Engineering) on scope validation, feasibility, and team composition before kickoff. - Assess the delivery impact of any in-flight scope or change request together with the Creative and Engineering leads. - Act as the escalation point for delivery-level issues raised by PMs, and drive risk mitigation. Qualifications - 7+ years in delivery, project management, or cross-functional leadership within digital, creative, or product-driven environments. - Proven track record leading PM teams and managing complex, multi-account customer portfolios. - Strong command of delivery methodologies: Agile, Scrum, and Waterfall, among others. - Exceptional communication, stakeholder management, and conflict-resolution skills. - Comfortable operating within a transitional structure and building from the ground up. - High operational discipline, strong emotional intelligence, and sound decision-making under pressure. - Strong availability and responsiveness during core agency hours, with reliable overlap across the team's working day. Benefits - Unlimited PTO: Enjoy a truly flexible work-life balance with our unlimited paid time off policy. - Remote Work: Work from anywhere! We embrace remote work, giving you the freedom to choose your ideal work environment. - Flexible Schedule Tied To Project Needs: Our flexible schedules, aligned with project milestones, allow you to manage your time effectively. - Salary in USD: Receive competitive compensation in USD. Interview Process - Resume Review. - Screening Interview by Talent Team. - Interview w/ Hiring Manager and Senior Team Member. - Interview w/ Management and Senior Team Member. - Paid Assessment/Technical Challenge. - Final Selection and Offer.

• Facilitate workshops to uncover insights that shape a brand’s messaging, tone, and voice. • Collaborate with strategy to translate brand positioning into messaging that adapts seamlessly to each brand’s strategic direction. • Create customer-centric brand storytelling that communicates a company’s essence and resonates with its audience. • Build scalable messaging systems that guide verbal expression across touchpoints. • Craft high-performing copy for web, apps, and brand communications, always grounded in strategic foundations. • Work closely with designers to align verbal and visual identities from concept through execution. • Present messaging strategies and copy with clarity and conviction to both internal teams and clients. • Manage multiple brands simultaneously, each with its own unique voice, market position, and audience expectations. • Measure content effectiveness through analytics and feedback, iterating to optimize performance. • Develop and plan brand activation campaigns, shaping the verbal approach and delivering creative content across social media platforms, digital channels, and other media. • Translate strategic learnings into compelling written narratives that shape the final brand report and ensure messaging reflects the brand’s core direction.

The Role As a Freelance Brand Messaging Strategist at BRIGHTSCOUT, you will be the voice behind our brand. This is an internal-facing role focused on shaping and amplifying how BRIGHTSCOUT communicates with the world — through compelling content across social media, newsletters, case studies, blog posts, and more. You'll work closely with our Marketing Manager and Lead Messaging Strategist to define content strategy, translate our brand identity into words that resonate, and deliver polished, consistent content across multiple channels. Responsibilities - Write and develop content for BRIGHTSCOUT's social media channels, maintaining a consistent brand voice and driving audience engagement. - Produce our monthly newsletter, from ideation to final copy, ensuring it reflects our brand positioning and delivers value to our audience. - Develop two case studies per month, translating client work and outcomes into compelling narratives that showcase BRIGHTSCOUT's impact. - Collaborate with the Marketing Manager to define monthly blog topics, then create and edit long-form content that positions BRIGHTSCOUT as a thought leader in the B2B tech space. - Support website content updates and copy requests, ensuring all web-facing copy aligns with our brand voice and messaging guidelines. - Edit and refine existing internal marketing materials — including sales presentations, white papers, and other collateral — to ensure clarity, consistency, and quality across the board. Requirements - 4+ years of experience in content writing, brand messaging, or copywriting, ideally within a B2B, tech, or agency context. - Full professional fluency in English. - Exceptional writing and editing skills, with the ability to adapt tone and style across formats — from punchy social captions to in-depth case studies and blog posts. - Strong understanding of brand voice, narrative structure, and content strategy principles. - Experience producing case studies, newsletters, or editorial content for professional audiences. - Ability to work independently and manage multiple content workstreams simultaneously, meeting deadlines with minimal oversight. - Collaborative mindset — comfortable working closely with a Marketing Manager and taking direction while also bringing your own creative perspective. - Familiarity with B2B marketing trends, content best practices, and audience engagement strategies is a plus. Our Values - Lead with Heart: We build honest, trusting relationships and care for each other. - Break Convention: We seek bold ideas, we transform fearless creativity into tangible results. - Bring Order to the Chaos: We transform complexity into clarity. - Be a Champion: We strive for excellence. Why Us - Unlimited PTO: Enjoy a truly flexible work-life balance with our unlimited paid time off policy. Take the time you need to recharge and perform at your best. - Remote Work: Work from anywhere! We embrace remote work, giving you the freedom to choose your ideal work environment. - Flexible Schedule Tied To Project Needs: We understand that life happens. Our flexible schedules, aligned with project milestones, allow you to manage your time effectively and achieve your best results. - Salary in USD: Receive competitive compensation in USD. Interview Process - Resume Review. - Screening Interview by Talent Team. - Interview w/ Hiring Manager and Senior Team Member. - Assessment. - Interview w/ Co-Founders. - Final Selection and Offer. Ready to Elevate your Career at BRIGHTSCOUT? At BRIGHTSCOUT, we value more than skills and experience; we seek individuals who embody kindness, empathy, and collaboration in their work. We believe these qualities contribute to the team and the company's overall success. BRIGHTSCOUT is an equal opportunity employer and values diversity. We prohibit discrimination and harassment based on race, religion, color, national origin, sexual orientation, gender identity or expression, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and encourage all qualified candidates to apply.

• Conduct user research, interviews, and usability testing to gather insights that inform design decisions. • Develop personas, journey maps, user flows, and wireframes to visualize and communicate user behavior. • Collaborate with project managers, lead designers, messaging and strategy roles as well as developers to define MVP scope and project goals. • Translate requirements and feedback into clear, user-centered design solutions. • Iterate on designs based on user testing, analytics, and stakeholder input. • Design responsive, high-quality user interfaces across web and mobile platforms. • Create components, layouts, and visual elements aligned with brand guidelines and design systems. • Produce prototypes that communicate interaction and motion intent. • Work with senior designers to maintain quality, accessibility, and visual consistency. • Partner with UX/UI, brand & visual, motion and 3D designers to ensure consistency and creative cohesion. • Collaborate closely with developers and PMs throughout the design and delivery process. • Participate in design critiques, applying feedback to refine work and support project outcomes. • Stay curious — continuously learning new tools, trends, and technologies to expand your skill set. • Contribute to internal documentation, design libraries, and process improvements. • Support the refinement of BRIGHTSCOUT’s design systems and standards.

• Pipeline Generation: Build and execute outbound campaigns to target ICP accounts, leveraging email, LinkedIn, and curated lists. • Discovery & Qualification: Run high-quality discovery calls to uncover business challenges, align to Brightscout’s services (branding, product design, development, flex-team retainers), and assess fit. • Proposal & RFP Ownership: Lead proposal creation—working with design/strategy support to package content, refine messaging, and customize pricing. Own RFP responses from start to finish. • Deal Management & Closing: Drive opportunities through the pipeline. Present solutions, negotiate terms, and close deals with minimal executive involvement. • Pricing & Structuring: Recommend deal structures, budgets, and engagement models (project-based, retainer, or hybrid). Ensure proposals balance client needs and agency profitability. • Client Growth: Cultivate relationships with existing clients to identify upsell and cross-sell opportunities. Support leadership with structured account expansion plans. • Sales Ops: Maintain a clean, accurate CRM. Build and improve systems, workflows, and playbooks to streamline the sales process and reduce founder involvement. • Reporting: Create and maintain dashboards, forecasts, and performance reports to give leadership full visibility into pipeline health and revenue progress. • Market Intelligence: Share insights from the field—competitor positioning, buyer objections, emerging trends—to refine Brightscout’s sales playbook. • Process Improvement: Continuously evolve sales systems, collateral, and best practices to improve win rates and shorten deal cycles.