Bright Horizons Family Solutions

Role Description Bright Horizons HR Operations Team is seeking a talented Senior HR Project Manager to join our team and lead key HR initiatives that drive organizational success. The responsibilities of the Senior HR Project Manager include: - Working closely with stakeholders, business owners, and the HR Leadership Team to define project scope, objectives, timelines, and management of the project team. - Ensuring that the project is delivered on time and on budget. - Managing projects within various teams including human resources, finance, information technology, payroll, and legal departments. - Collaborating with any third-party implementer’s project manager and vendor(s). To be successful as the Senior HR Project Manager, they must possess: - Excellent leadership, executive stakeholder management, and communication skills. - The ability to manage multiple parallel projects with varying levels of complexity simultaneously. - Demonstrated results under pressure. This is a remote position available in the United States. Qualifications - Bachelor’s degree or higher in Business, HR, IT, or related field. - 5 additional years of related experience will be considered in lieu of a degree. - 5+ years of experience as a project manager. - 1 year of experience managing and leading HR & HR Technology projects. Requirements - Strong leadership, facilitation, conflict resolution, and communication skills. - Ability to influence across all levels of the organization, including senior executive level. - Knowledge of different project management software such as Smartsheet, MS Visio, and MS Teams preferred. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - Up to 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; 120 hours of vacation time per year. Compensation The annual salary for this position is between $99,000 - $110,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Deadline to Apply This posting is anticipated to remain open until 7/27/2026.

Role Description The Franchise Strategy Director is a senior operational role responsible for designing, implementing, and sustaining Jovie's management system—the integrated cadences, tools, metrics, and processes that translate strategy into measurable execution across the franchise network. This role serves as a core member of the leadership team, working directly with the Brand President to drive organizational performance, operational consistency, and strategic growth within Bright Horizons. The ideal candidate combines expertise in management systems and operational improvement with the ability to lead cross-functional initiatives in a franchise environment. This is a Remote position available in the United States. Responsibilities: - Partner with the Brand President to translate annual strategy into a prioritized portfolio of breakthrough initiatives with defined KPIs, owners, and milestones. - Lead cross-functional initiative teams from proposal through execution using Kaizen events and rapid-cycle improvement methods. - Own and continuously improve Jovie’s management cadence: monthly Operations Reviews, weekly Pulse Meetings, and quarterly strategic planning cycles. - Design and maintain performance tools including scorecards, dashboards, flash reports, and initiative trackers. - Connect operational execution to financial outcomes through business planning playbooks, metrics frameworks, and revenue modeling. - Work with the Franchise Support Consultants (FSC) team to track and evaluate franchisee performance across key revenue drivers, providing ongoing support, direction, and coaching to maximize revenue generation and Back-Up Care (BUC) fill rates. - Drive business development strategy for geographic expansion, including identifying and evaluating new territories for franchise growth and determining where existing geographies require reinforcement through additional franchisee sales or operational investment. - Conduct competitive and pricing research to inform market-level revenue strategy and ensure franchisee pricing remains competitive and margin-optimized. - Drive Jovie's AI strategy: identify high-impact workflows, apply AI to accelerate execution, and deliver turnkey solutions to franchisees. Qualifications - Bachelor's Degree - 10 years of experience in operations management, P&L responsibility, or business process improvement Preferred Qualifications - Master's Degree - MBA or equivalent advanced degree - Demonstrated success designing and implementing management systems, operating cadences, or continuous improvement programs. - Experience leading cross-functional initiatives from concept through measurable results. - Strong analytical skills with the ability to build scorecards, financial models, and performance frameworks. - Excellent facilitation and communication skills; comfortable presenting to senior leadership. - Proficiency in building and documenting standardized processes (playbooks, SOPs, training materials). - Experience in franchise, multi-unit, or distributed operating environments. - Familiarity with Lean, Kaizen, or other structured improvement methodologies. - Background in childcare, home services, staffing, or related industries. - Experience developing AI or technology enablement strategies in an operational context. Compensation The annual salary for this position is between $132,000 – $159,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a bonus plan as well as RSU's (restricted stock units). Benefits - Medical, dental, and vision insurance - Paid vacation, sick, holiday, and parental bonding leave - 401(k) retirement plan - Long-term and short-term disability insurance - Life insurance - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family - Up to 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; 120 hours of vacation time per year based on full-time schedule. Deadline to Apply This posting is anticipated to remain open until 7/24/2025. Life at Bright Horizons At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Equal Opportunity Statement Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law.

Role Description We are seeking an Education Design Strategist to help shape innovative workforce education solutions that connect educational providers with the evolving needs of employers and learners. In this role you will develop and deliver education solutions that connect workforce needs with learning opportunities. This role supports products such as career pathways, provider networks, and customized education offerings by leveraging workforce trends, skills data, credentials, and educational program insights. The position conducts qualitative research, including stakeholder interviews, focus groups, and discovery sessions, to identify opportunities and generate actionable recommendations. Working closely with clients and cross-functional teams, the strategist translates research findings into scalable education solutions that support workforce development goals. As a client-facing role, the Education Design Strategist collaborates with internal and external stakeholders to design impactful education programs, communicate insights, and drive successful outcomes. The consultant will report to the Director, Education Design Strategy within the EdAssist Product Team. This is a Remote position available in the United States. Qualifications - Bachelor's Degree - Required - Master's Degree - Preferred - 3 years of consulting experience—ideally with an educational research or workforce education program design or administration focus - Required Requirements - Proficiency with Microsoft 365; Salesforce and Monday.com preferred. - Familiarity with Lightcast preferred. - Strategic, consultative approach with strong analytical skills. - Ability to manage multiple projects and priorities in a fast-paced environment. - Strong decision-making, prioritization, and problem-solving skills. - Excellent communication and presentation skills with diverse stakeholders. - Self-starter who thrives in dynamic environments. - Healthcare education and credentialing experience preferred. Benefits - Medical, dental, and vision insurance - Paid vacation, sick, holiday, and parental bonding leave - 401(k) retirement plan - Long-term and short-term disability insurance - Life insurance - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family - Up to 9 paid holidays annually - 40 hours of sick time per year based on full-time schedule - 80 hours of vacation time per year based on full-time schedule Compensation The annual salary for this position is between $93,000 – $104,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Deadline to Apply This posting is anticipated to remain open until July 19, 2026.

Role Description The Director of Client Services will build new relationships with enterprise employers in the employee benefits space, driving new opportunities and converting prospects into long‑term clients. This role requires a seasoned sales leader who understands benefits consulting and can grow our employer client base through trusted guidance and proactive engagement. This is a Remote position available in the United States, with a heavy preference for someone located in the Pacific Time Zone, Mountain Time Zone, or Central Time Zone. Responsibilities: - Develop and manage a geographic sales territory or portfolio of accounts. - Secure new business with enterprise accounts in the employee benefits space to attain individual sales goals and team/business unit growth objectives. - Develop a detailed Annual Territory Account Plan and manage to it consistently and effectively throughout the year, making necessary and continuous strategic adjustments and updates. - Proactively identify and contact prospects to develop a substantial new business pipeline, and close business. - Create urgency and interest in purchasing decisions through senior-level engagement at prospect accounts. - Effectively manage the process of developing financial proposals, presentation materials, business case information, and other supporting collateral during the selling cycle. - Provide leadership and direction to the sales pursuit team and supporting resources in consulting, account management, and other functions. Qualifications - Bachelor's Degree or Associate’s degree. - 7 years of relevant sales experience selling to seasoned executives in large organizations. - Sales experience in company-wide employee benefits, with experience working with benefits consultants as a plus. - Strong outbound prospecting skills. - Strong written and verbal communication skills. - Exceptional decision-making, prioritization, problem-solving, and time management skills required. - Working learner solution and Salesforce experience. - The ability to work remotely in the Western, Mountain, or Central regions in the United States. - Ability to travel 25% of the time. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - Up to 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; 120 hours of vacation time per year based on full-time schedule. Compensation The annual salary for this position is between $128,000 – $157,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for bonus, commission bonus, and RSUs. Deadline to Apply This posting is anticipated to remain open until 7/17/2026.

Role Description The Privacy Compliance Director owns and governs the global Privacy Compliance program to ensure compliance with legal and regulatory requirements, and the implementation of control frameworks and best practices. This role is accountable for aligning global teams, stakeholders, and external vendors on program roadmaps, and providing guidance to global teams on privacy program requirements, processes, and best practices. This role requires an advanced understanding of Privacy Compliance operations best practices and a demonstrated ability to effectively manage a large portfolio of assessments and risks for a global organization. The individual must demonstrate advanced analytical skills, attention to detail, and influencing skills throughout all levels of the organization. This is a remote role in the United States. What you will be doing: - Owns and drives privacy accountability and compliance across the company by administering effective processes and leadership oversight. - Defines and evolves the enterprise privacy compliance strategy, enterprise-wide standards for global assessment methodologies, risk scoring, and reporting. - Manages, and performs, vendors and asset assessments across all locations. - Collaborates with internal stakeholders, external consultants, and vendors to clarify assessment responses, evaluate risks, and agree treatment plans. - Creates and manages risks for the Privacy and Information Security teams. - Develops and maintains process and procedure documentation for areas of responsibility. - Provides guidance to business partners on the implementation and adherence to privacy by design related concepts, policies, and procedures. - Sets direction and oversees the use of Privacy Management Tools (OneTrust, Teams, ADO, SharePoint). - Utilizes the privacy management tools to ensure optimization of documentation of and reporting on the global privacy compliance program. - Guides team with requirements documentation, conducts, coordinates, and executes system test plans. - Assists system users on data entry into the privacy management assessments to ensure consistent practices and outputs. - Contributes to the development and maintenance of global Privacy and Information Security policies, procedures, and standards impacting direct areas of responsibility. - Drives process improvements and Privacy & Information Security program quality. - Evaluates quality of data entry and assessment responses. - Develops and implements recommendations to improve data quality for areas of responsibility. - Monitors assessment and other privacy program related processes for potential and realized delays and quality issues. - Proactively partners with key stakeholders to prepare root cause analysis and remediation plans. Tracks and reports on issues and root causes. - Sponsors and leads complex, privacy driven initiatives and activities. - Evaluates and partners with Privacy, Security, and global business partners to assess and execute plans for regulatory readiness efforts. - Sets direction for privacy compliance audit activities and facilitates risk management program design, remediation analysis, residual risk evaluation, and control documentation updates. - Serves as the senior escalation point for program risks, assessment blockers, vendor issues, and cross-regional privacy challenges. - Designs and provides management KPIs, performance reports, and other insights for areas of responsibility. Qualifications - 10 years experience in supporting Privacy Compliance and Risk Management team, managing a large portfolio of asset, vendor, and PIA assessments for a large multi-national corporation with limited oversight. - 7 years experience using and/or configuring Governance, Risk & Compliance tools such as OneTrust and TrustArc to perform assessments and risk management. - Bachelor's Degree in Law, Information Security, Accounting, Information Systems degree. 5+ years of additional experience would be considered in lieu of degree. Requirements - ISO 27001/27701 and SOC2 audit experience. - Certified Information Privacy Manager (CIPM) is required within 12 months - Preferred. CIPP and AIPP, desired. - Expert-level understanding and application of Privacy and Information Security frameworks (e.g. GDPR, CPRA), best practices, controls, and risk management strategies. - Advance program and people leadership skills and experience in team capacity planning, goal setting, coaching, and performance management for internal teams and vendors. - Expert ability to influence internal and external employees, contractors, and vendors. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family.

Role Description The College Admissions Associate is a remote, part-time, year-round role at Bright Horizons College Coach. This position involves guiding clients through the college admissions process while helping students maximize their unique strengths and accomplishments. - Build on your admission experience to work with a diverse group of families at various socioeconomic levels. - Conduct one-on-one phone counseling sessions on a range of college admissions topics. - Provide feedback on college application essays. - Track all work in the online client registration system. - Part Time hours (a minimum of 15 hours per week, Monday – Friday, with the option to flex up to 25 hours a week). - Complete additional duties, as assigned. Qualifications - Bachelor's Degree Required. - Experience in undergraduate college admissions required; college counseling experience is a plus. - High degree of integrity and teamwork, positive and flexible attitude. - Strong editing and writing skills preferred. - Strong relationship building skills, confident presence, and a professional manner. - Ability to work independently. - Access to reliable phone and internet service. Requirements - Experience in the college admissions and/or education counseling fields. - The ability to reach all audiences and meet families where they are in the process. - Strong editing and writing skills. - Other qualifications include the ability to fully utilize software (Word, PowerPoint, Excel, Outlook, CRM) as well as the ability to perform Internet research. - Ability to think creatively and strategically; high degree of accuracy, organization, and attention to detail. - Ability to relate to both students and parents and mediate between them. - Ability to self-motivate and work independently to meet all deadlines, and administrative and client responsibilities. Benefits - Spring Health (EAP) - 401(k) - PT/temp will accrue Sick in states as required by law - Goal Booster - Metro Credit Union - Real Estate Advantage - The Work Number - Leaves of Absence (varies by leave type) - Perks at Work - Fitness Discounts

Role Description The Product Manager is dynamic, high-energy, and brings strong business acumen with a passion for building great software. The ideal candidate thrives in a fast-paced environment, enjoys solving complex problems, and is motivated by delivering products that support families in accessing reliable care when they need it most. This role requires a proven track record of identifying product opportunities, proposing effective solutions, and driving delivery of strong outcomes. The Product Manager partners closely with cross-functional teams and must communicate clearly, concisely, and effectively. This is a remote position based in the United States. Essential Functions / Responsibilities - Gather and prioritize product requirements in support of the product roadmap; translate market and business needs into clear, actionable user stories and functional specifications. - Partner closely with Engineering to drive the product vision and continuously define and refine requirements across a broad set of features and use cases. - Own and prioritize the product backlog to ensure alignment with business goals and customer needs. - Manage the product lifecycle end-to-end—from discovery and requirements through release, implementation, adoption, and ongoing iteration. - Lead development of APIs and integration capabilities, partnering with internal teams and external stakeholders to ensure scalable, well-documented, and reliable solutions. - Drive alignment across interconnected products and systems, balancing the needs of multiple user groups and stakeholders. - Communicate effectively with engineering, sales, marketing, implementation teams, and leadership to ensure alignment and delivery against business and customer objectives. - Leverage data and insights to understand customer needs, behaviors, and business outcomes; translate insights into product improvements and new features. - Conduct competitive research and analysis to inform product strategy and positioning. Qualifications - Bachelor’s degree or equivalent experience. - In lieu of a degree, an additional 3 years of relevant experience will be considered. - 3+ years of experience in a Product role or equivalent experience within a software delivery or operational environment (e.g., Engineering, Business/Systems Analysis, UX, Support, or relevant domain experience within Back-Up Care or similar services). Preferred Qualifications - Experience with B2B and/or SaaS-based solutions. - Experience in healthcare, benefits, or service-based/outsourcing environments preferred. - Experience with software project management tools. - Experience working with APIs, integrations, or connected systems preferred. - Strong ability to define functional requirements and translate business needs into product solutions. - Track record of delivering high-quality, customer-focused products. - Strong analytical and problem-solving skills, with the ability to use data to identify risks and opportunities. - Self-starter with the ability to drive decisions and lead initiatives end-to-end. - Strong prioritization, organization, and time management skills. - Excellent written and verbal communication skills. - Ability to build and maintain effective relationships across teams and organizational levels. - Comfortable working in a fast-paced, evolving environment. Compensation The annual salary for this position is between $95,000-$135,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. Deadline to apply This posting is anticipated to remain open until 6/15/26.

Role Description Responsible for the overall management of center enrollment for a group of centers. The focus of this position is to have the full picture of current and future enrollment and to use it to make strategic decisions to achieve maximum occupancy levels for the group. This includes building and managing a pipeline of registered families, making and securing enrollment offers 6 months out and projecting and monitoring transitions 6-8 months out. In addition, they will build relationships with parents and center operators, and provide ongoing communication, guidance and support to both. This is a remote position based in the United States. Essential Functions/Responsibilities - Enrollment - Work with qualified families from inquiry to enrollment. - Strategically manage the pipeline for a group of centers and manage offers to maximize enrollment for the entire group. - Manage the pipeline of registrations and secure them for future enrollment 6 months in the future. - Provide parents with definitive information on future availability. - If space is not available, work to secure space in another center. - If request is for future enrollment, keep family engaged with Bright Horizons by sending resources and invitations to events. - Elevate situations of staffing preventing enrollment to RM/DVP. - Project future enrollment and work with operations to open and staff additional classrooms as needed. - Provide ongoing support and communication to families from registration to enrollment and engagement with waitlisted families. - Work within a Pod Structure to support and maximize enrollment across all centers within the Pod. - Manage monthly meetings with center teams to ensure alignment on transitions, center staffing needs and enrollment. - Transitions - Responsible for strategic transition planning 6-8 months out. - Offers backfill enrollment for transitions. - Elevate barriers to transitions and offers to manager/RM/DVP. - General - Strategically look at overall center demand and trends and make recommendations on opening or closing of classrooms and future hiring needs. - Develop a strong respectful partnership with the operators grounded in the HEART principles to drive to results. - Maintain center availability in Bright Web for the contact center. - Sense of urgency as it relates to enrollment and accurately projecting for future. - Maintain a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy. - Maintain a high-level of customer satisfaction with both internal and external customers. Respond to requests quickly and efficiently. - Develop and maintain expert knowledge of Bright Horizons Enrollment Management System and Bright Star System, including being able to report on all data points and metrics tracked within the systems. Utilize reports to help for future planning. Qualifications - Bachelor's Degree Required. - 2-3 years of experience in enrollment strategies or sales strategies. Preferred Qualifications - Manages his/her own workload and prioritize projects to meet deadlines. - Ability to work autonomously but defer to management for complex or unusual situations, in coordination with operations. - Excellent written and verbal communication skills with ability to document information accurately. - Exceptional organizational and time management skills necessary, in addition to, the ability to work closely with other team members and departments. - Highly motivated and results-oriented, comfortable setting aggressive goals and exceeding them. - Problem solving, diplomacy and good judgment in considering the impact of decisions is essential. - Ability to thrive in a collaborative, team environment; able to prioritize work and multi-task in a fast-paced setting. Possess a willingness to adjust roles and responsibilities to meet the needs of a constantly changing and growing organization. - Proficient in basic Microsoft applications (must know Outlook, Word and Excel). Should be comfortable learning new systems quickly. - Excellent phone & customer service skills. - Functions effectively under pressure and maintains a positive outlook. Compensation The annual salary for this position is between $60,000-$83,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a bonus. Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. Deadline to Apply This posting is anticipated to remain open until 6/12/26. Life at Bright Horizons At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Equal Opportunity Statement Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law.

Role Description The Senior Manager, Franchise Sales & Support plays a critical role in accelerating Jovie’s franchise performance by delivering proactive coaching, structured consulting, and hands-on execution support across franchisee support and national sales channels. This role is designed to elevate the franchise support function from reactive issue resolution to proactive performance enablement—driving stronger execution during critical periods and increasing clarity in how transactional support is separated from higher-value coaching. In partnership with internal cross-functional teams, the Senior Manager also supports the performance of key national sales accounts and channels by strengthening franchise execution, driving adoption, and ensuring consistent outcomes across multiple service lines. This is a Remote position available in the United States. - Provide senior-level coaching and consulting to franchise owners to improve performance, profitability, operational efficiency, satisfaction, engagement, and alignment to the franchisor’s business model. - Lead performance assessments and business reviews using KPIs, operational trends, and franchise data to identify gaps, create action plans, and drive measurable improvement. - Design and help standardize scalable support approaches (frameworks, scopes, and execution models) that can be consistently applied across franchise markets. - Strengthen communication channels and operating rhythms between franchisees and the franchisor to ensure expectations, priorities, and next steps are clear and consistently executed. - Partner with franchisees to improve execution readiness that supports stronger Back-Up Care outcomes through focused coaching and operational enablement. - Support growth and retention of national accounts by ensuring strong franchise-level execution and consistent service delivery. - Equip franchisees with focused tools and strategies to improve B2B prospecting, conversion, and local market growth. - Own and strengthen relationships with key national clients, including Bright Horizons, ensuring alignment on expectations, service delivery, and performance outcomes. - Partner with internal teams to improve clarity on routing and ownership—separating transactional support needs from proactive coaching and consulting for franchisees. Qualifications - Bachelor's Degree (3 years of relevant experience would be considered in lieu of applicable degree). - 7 years of experience in franchise operations, field support, multi-unit performance coaching/consulting, sales enablement, account management, or related roles. Preferred Qualifications - Demonstrated success coaching business owners or multi-unit leaders to improve profitability, efficiency, and execution outcomes. - Strong ability to analyze KPIs, identify performance gaps, and develop practical action plans that drive measurable results. - Proven relationship-building skills and ability to influence without authority across diverse stakeholder groups. - Strong communication and problem-solving capabilities, including navigating complex operational issues and driving resolution. - Comfort operating in a fast-paced, growth-oriented environment while managing multiple priorities and timelines. - Some travel may be required. - Experience with business intelligence and dashboards (e.g., Qlik), franchise operational systems as applicable. - Experience with Monday.com, Halo (or similar ticketing/workflow tools). - Proficiency in Microsoft 365 (Outlook/Email, Teams, Excel, Word, PowerPoint). Compensation The annual salary for this position is between $99,000 – $110,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for bonus. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - New employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Deadline to Apply This posting is anticipated to remain open until 5/30/2026.

Role Description Step into a role as Steve & Kate's Senior Full Stack Developer. At Steve & Kate's, we put radical trust in kids so that they learn to trust themselves. Campers choose minute to minute what they do, with whom, and for how long, because kids who learn to make decisions today build the self-confidence they’ll need to wrangle unknowns tomorrow. If you join our team as a Senior Full Stack Developer, you’ll join a small but mighty team that assists in building both front-end and back-end for web and mobile applications for a rapidly growing business. You collaborate within an agile process and modern architectural approaches such as cloud technologies, containerization, DevOps practices, UI component frameworks, APIs, and web services. This position is a remote role in the United States. The Senior Full Stack Developer assists in building both front-end and back-end for Web and Mobile applications. Senior Full Stack Developer delivers solutions using the latest architectural approaches such as Containerization, Cloud Technologies, Hybrid mobile frameworks and tools. Responsibilities - Provide hands-on development in the application development, unit test, and rollout of strategic web and mobile initiatives. - Develop both front-end and back-end for web/mobile applications, working with a hybrid internal/vendor team, to support the needs of Steve & Kate’s Camp users and stakeholders. - Work with Business Owners and Business Analysis teams, to create business requirements. - Document technical requirements and technical specifications for Web/Mobile applications (and related integrated solutions) and provide technical solutions to support those needs. - Provide feedback (and approval) on technical designs and methods to support business requirements. - Deploy, monitor, and fix code in production environments, ensuring high availability and performance of applications. - Implement and maintain CI/CD pipelines to automate deployment processes. - Monitor application performance and troubleshoot issues to ensure optimal operation. - Collaborate closely with a small, highly productive team that has significant influence and respect within the organization. Qualifications - Bachelor's Degree in Computer Science or related field. 3 years minimum of additional experience would be considered in lieu of the applicable degree. - 5 years Backend API and front-end UI development experience. - Back-end development experience in Ruby on Rails. - Front-end development experience in React, Vue.js, Angular, or similar Javascript framework. Preferred Qualifications - 5+ years of experience with back-end development in Ruby on Rails. - Solid understanding of RDBMS & NoSQL databases. - Expert in back-end development using Ruby on Rails, GraphQL. - Expert in front-end development using React, HTML5, JavaScript, CSS-in-JS component frameworks (e.g. MUI), unit/integration test frameworks. - Knowledge of coding tools like ESLint, Prettier, VSCode, AI coding assistants (Copilot/Claude), and automated testing. - Experience using PAAS and SAAS resources in Heroku, AWS, or GCP. - Knowledge of GIT based source control systems. - Knowledge of node.js, React Native on iOS, and Docker are a plus. - Strong experience with building and maintaining a reusable component library using design patterns such as higher-order components. - Experience with maintaining and improving an existing codebase, focusing on improving performance, scalability, and user experience. - Excellent problem-solving skills and critical thinker. - Excellent verbal and written communication skills to interact with staff and business partners. - Contribute to a culture of innovation and continuous improvement, where your ideas and expertise are valued. Compensation The annual starting salary for this position is between $108,000- $151,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. Application Deadline The deadline to apply is 5/20/2026.