Bright Horizons Family Solutions

Role Description The Senior Manager, Franchise Sales & Support plays a critical role in accelerating Jovie’s franchise performance by delivering proactive coaching, structured consulting, and hands-on execution support across franchisee support and national sales channels. This role is designed to elevate the franchise support function from reactive issue resolution to proactive performance enablement—driving stronger execution during critical periods and increasing clarity in how transactional support is separated from higher-value coaching. In partnership with internal cross-functional teams, the Senior Manager also supports the performance of key national sales accounts and channels by strengthening franchise execution, driving adoption, and ensuring consistent outcomes across multiple service lines. This is a Remote position available in the United States. - Provide senior-level coaching and consulting to franchise owners to improve performance, profitability, operational efficiency, satisfaction, engagement, and alignment to the franchisor’s business model. - Lead performance assessments and business reviews using KPIs, operational trends, and franchise data to identify gaps, create action plans, and drive measurable improvement. - Design and help standardize scalable support approaches (frameworks, scopes, and execution models) that can be consistently applied across franchise markets. - Strengthen communication channels and operating rhythms between franchisees and the franchisor to ensure expectations, priorities, and next steps are clear and consistently executed. - Partner with franchisees to improve execution readiness that supports stronger Back-Up Care outcomes through focused coaching and operational enablement. - Support growth and retention of national accounts by ensuring strong franchise-level execution and consistent service delivery. - Equip franchisees with focused tools and strategies to improve B2B prospecting, conversion, and local market growth. - Own and strengthen relationships with key national clients, including Bright Horizons, ensuring alignment on expectations, service delivery, and performance outcomes. - Partner with internal teams to improve clarity on routing and ownership—separating transactional support needs from proactive coaching and consulting for franchisees. Qualifications - Bachelor's Degree (3 years of relevant experience would be considered in lieu of applicable degree). - 7 years of experience in franchise operations, field support, multi-unit performance coaching/consulting, sales enablement, account management, or related roles. Preferred Qualifications - Demonstrated success coaching business owners or multi-unit leaders to improve profitability, efficiency, and execution outcomes. - Strong ability to analyze KPIs, identify performance gaps, and develop practical action plans that drive measurable results. - Proven relationship-building skills and ability to influence without authority across diverse stakeholder groups. - Strong communication and problem-solving capabilities, including navigating complex operational issues and driving resolution. - Comfort operating in a fast-paced, growth-oriented environment while managing multiple priorities and timelines. - Some travel may be required. - Experience with business intelligence and dashboards (e.g., Qlik), franchise operational systems as applicable. - Experience with Monday.com, Halo (or similar ticketing/workflow tools). - Proficiency in Microsoft 365 (Outlook/Email, Teams, Excel, Word, PowerPoint). Compensation The annual salary for this position is between $99,000 – $110,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for bonus. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - New employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Deadline to Apply This posting is anticipated to remain open until 5/30/2026.

Role Description Step into a role as Steve & Kate's Senior Full Stack Developer. At Steve & Kate's, we put radical trust in kids so that they learn to trust themselves. Campers choose minute to minute what they do, with whom, and for how long, because kids who learn to make decisions today build the self-confidence they’ll need to wrangle unknowns tomorrow. If you join our team as a Senior Full Stack Developer, you’ll join a small but mighty team that assists in building both front-end and back-end for web and mobile applications for a rapidly growing business. You collaborate within an agile process and modern architectural approaches such as cloud technologies, containerization, DevOps practices, UI component frameworks, APIs, and web services. This position is a remote role in the United States. The Senior Full Stack Developer assists in building both front-end and back-end for Web and Mobile applications. Senior Full Stack Developer delivers solutions using the latest architectural approaches such as Containerization, Cloud Technologies, Hybrid mobile frameworks and tools. Responsibilities - Provide hands-on development in the application development, unit test, and rollout of strategic web and mobile initiatives. - Develop both front-end and back-end for web/mobile applications, working with a hybrid internal/vendor team, to support the needs of Steve & Kate’s Camp users and stakeholders. - Work with Business Owners and Business Analysis teams, to create business requirements. - Document technical requirements and technical specifications for Web/Mobile applications (and related integrated solutions) and provide technical solutions to support those needs. - Provide feedback (and approval) on technical designs and methods to support business requirements. - Deploy, monitor, and fix code in production environments, ensuring high availability and performance of applications. - Implement and maintain CI/CD pipelines to automate deployment processes. - Monitor application performance and troubleshoot issues to ensure optimal operation. - Collaborate closely with a small, highly productive team that has significant influence and respect within the organization. Qualifications - Bachelor's Degree in Computer Science or related field. 3 years minimum of additional experience would be considered in lieu of the applicable degree. - 5 years Backend API and front-end UI development experience. - Back-end development experience in Ruby on Rails. - Front-end development experience in React, Vue.js, Angular, or similar Javascript framework. Preferred Qualifications - 5+ years of experience with back-end development in Ruby on Rails. - Solid understanding of RDBMS & NoSQL databases. - Expert in back-end development using Ruby on Rails, GraphQL. - Expert in front-end development using React, HTML5, JavaScript, CSS-in-JS component frameworks (e.g. MUI), unit/integration test frameworks. - Knowledge of coding tools like ESLint, Prettier, VSCode, AI coding assistants (Copilot/Claude), and automated testing. - Experience using PAAS and SAAS resources in Heroku, AWS, or GCP. - Knowledge of GIT based source control systems. - Knowledge of node.js, React Native on iOS, and Docker are a plus. - Strong experience with building and maintaining a reusable component library using design patterns such as higher-order components. - Experience with maintaining and improving an existing codebase, focusing on improving performance, scalability, and user experience. - Excellent problem-solving skills and critical thinker. - Excellent verbal and written communication skills to interact with staff and business partners. - Contribute to a culture of innovation and continuous improvement, where your ideas and expertise are valued. Compensation The annual starting salary for this position is between $108,000- $151,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. Application Deadline The deadline to apply is 5/20/2026.

Role Description As a leader on the education and quality team, the Educational Quality Senior Manager leads a group of education and quality professionals to provide strategic support and resources to Bright Horizons centers related to education and quality goals and initiatives. This includes, but is not limited to: - Managing center accreditation - QRIS compliance - Internal and external evaluation tools - Program assessment data collection and management This role will also support successful implementation of education team priorities, including: - Child assessment - Teaching methods and instructional practices - Curriculum implementation - Inclusion This is a Remote position available in the United States. Qualifications - Bachelor's Degree in related field - 5 years in ECE teaching and/or operations, including time in a leadership role - 5 years experience in supporting program quality efforts - Travel up to 30% Requirements - Masters Degree (preferred) - Time in a leadership role of a remote team (preferred) - Strong background in early childhood pedagogy (preferred) - Ability to manage multiple projects simultaneously and meet expected deadlines (preferred) - Excellent organizational skills, including developing systems (preferred) - Proven ability to collect and analyze data (preferred) - Excellent writing, editing, and communication skills (preferred) - Must be an effective and proven project manager (preferred) - Must be able to balance quality and urgency (preferred) - Must have proven facilitation skills (preferred) Benefits - Medical, dental, and vision insurance - Paid vacation, sick, holiday, and parental bonding leave - 401(k) retirement plan - Long-term and short-term disability insurance - Life insurance - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family - Up to 9 paid holidays annually - 40 hours of sick time per year based on full-time schedule - 120 hours of vacation time per year based on full-time schedule Compensation The annual salary for this position is between $99,000 – $110,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for our bonus plan. Deadline to Apply This posting is anticipated to remain open until 5/22/2026.

Role Description The Client Relations Director is responsible for the effective management of relationships of employer-sponsored (client) accounts. The focus of this position will be to enhance and build upon existing relationships resulting in client retention and add-on business and successfully launch new client business. This is a Remote position available in the United States. - Responsible for retaining and growing employer-sponsored (client) accounts, primarily overseeing their Bright Horizons EdAssist Solutions Programs. - Facilitate and manage the retention and development of (client) accounts to support the company’s expansion objectives. - Proactively develop strong partnerships with clients to maximize retention and loyalty and to ensure compelling client testimonials and endorsements. - Renew and negotiate client contracts to optimize company’s financial growth. - Develop and execute launch and ongoing communication and marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives. - Analyze program utilization data of client programs, effectively communicate utilization trends to clients, and continuously provide strategic direction to clients to meet their organizational objectives. - Strategically grow and expand business with existing clients. Qualifications - Bachelors Degree (3 additional years of relevant experience would be considered in lieu of applicable degree). - 5 years direct account or client relationship management with proven ability to upsell. - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Requirements - Strong relationship management skills. - Ability to work well in a collaborative environment. - Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - New employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Compensation The annual salary for this position is between $104,000 – $141,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a bonus plan. Deadline to Apply This posting is anticipated to remain open until 5/10/2026.

Role Description This is a remote role in the United States. The Data Architect is responsible for the design, build, and delivery of data technology solutions on Bright Horizons Customer Data Platform (CDP) that are aligned with business needs. - Understand overall CDP / Data ecosystem. - Build roadmaps aligned to business needs. - Provide technical recommendations and best practices. - Work with internal and external teams to deliver results. - Build and deliver CDP-centric Large Language Models (LLMs) for personalized recommendations and offers. - Transform the existing CDP landscape from a traditional data platform to an Agentic AI platform. - Collaborate with Product and Business Organizations on requirements, roadmap, and deliverables. - Produce organizationally aligned outcomes. - Prior experience in implementing enterprise-level data initiatives and next-generation technologies is required. Qualifications - Bachelor's Degree in Computer Science. - 7 years in building Data Engineering solutions and products. - Experience in Data Engineering and Data Science technologies. - Experience designing and building ML and LLM solutions on CDPs and other data platforms. - Experience with the Microsoft Azure ecosystem (CI-D/CI-J, Dynamics 365 Customer Insights, Azure Data Lake, Azure Purview, and Azure OpenAI integration). Requirements - Provide technical leadership on design, development, and execution of Data Engineering and Data Analytics solutions on CDP. - Design and implement Data-led MarTech solutions on CDP. - Design and build solutions on CDP, built on Microsoft Customer Insights Data (CI-D) and Customer Insights Journey (CI-J). - Design and build LLM and Predictive ML models on the platform. - Build Agentic AI solutions on CDP. - Define and design the Next Best Action and Offer initiative within BH. - Define and implement data architecture frameworks, standards, and principles. - Collaborate with cross-functional teams to develop and implement data extraction and transformation processes. - Participate in proposing new technical architectures and solutions. - Determine scope and provide level of effort estimates for project tasks. - Experience with data modeling and schema design. - Effective communication with internal and external stakeholders. - Team player and technology leader in organization setup. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. Company Description Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being.

Role Description The Assurance and Advisory Senior Auditor will play a key role in the Assurance & Advisory team, bridging the gap between Auditors and Managers/Senior Managers. This position involves assisting in leading audit engagements, providing guidance to junior auditors, and ensuring the effectiveness of internal controls and compliance processes. This is a remote position available in the United States. Essential Functions/Responsibilities - Audit Planning and Execution: - Assist in the execution of audit engagements, ensuring thorough documentation and adherence to timelines. - Identify key risks and controls and, under supervision, design audit procedures to evaluate their effectiveness. - Perform and document testing. - Perform process understanding meetings with stakeholders and maintain communication lines with auditees. - Management and Control: - Participate in drafting recommendations to remediate identified deficiencies. - Help evaluate the design and effectiveness of internal controls and identify areas for improvement. - Communication and Reporting: - Assist in preparing audit reports. - Monitor the implementation of audit recommendations and follow up on action plans when assigned to. - Team Collaboration and Leadership: - Provide mentorship to junior auditors. - Assist in preparing policies, procedures, job aids, and guides to improve team or business processes. - Ad-Hoc Responsibilities: - Assist in performing investigations arising from instances or suspicions of fraud or theft. - Perform ad-hoc analysis as required. Qualifications - 3 years of relevant audit experience - Bachelor's Degree In Accounting, Finance, Business, or related discipline desired - CIA, ACCA, CPA, or other relevant certification (certificates in process will also be accepted) Requirements - Data analytical experience and experience with data analytics software (e.g. Tableau, Power BI, Qlik, Alteryx) is strongly preferred. - General understanding of auditing standards, risk management, and internal controls. - Knowledge of Sarbanes Oxley requirements. - Strong analytical, problem-solving, and communication skills. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office Suite. - High level of integrity and professionalism. Benefits - Medical, dental, and vision insurance - Paid vacation, sick, holiday, and parental bonding leave - 401(k) retirement plan - Long-term and short-term disability insurance - Life insurance - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family Compensation The annual salary for this position is between $73,000-$90,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule. Deadline to Apply This posting is anticipated to remain open until 4/25/26. Life at Bright Horizons At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Role Description The Director of Client Services will build new relationships and prospects in the enterprise space that will result in new clients. This role requires a strong sales professional to grow our client base. This is a Remote position available in the United States, with a heavy preference for someone located in the Pacific Time Zone or Mountain Time Zone. - Develop and manage a geographic sales territory or portfolio of accounts - Develop a detailed Annual Territory Account Plan and manage to it consistently and effectively throughout the year, making necessary and continuous strategic adjustments and updates - Secure new business with enterprise accounts to attain individual sales goals and team/business unit growth objectives - Proactively identify and contact prospects to develop a substantial new business pipeline, and close business - Create urgency and interest in purchasing decisions through senior-level engagement at prospect accounts - Effectively manage the process of developing financial proposals, presentation materials, business case information and other supporting collateral, during the selling cycle - Provide leadership and direction to sales pursuit team and supporting resources in consulting, account management and other functions Qualifications - Bachelor's Degree or Associate’s degree - 7 years of relevant sales experience selling to seasoned executives in large organizations - Strong outbound prospecting skills - Strong written and verbal communication skills - Exceptional decision-making, prioritization, problem solving and time management skills required - Working learner solution and Salesforce experience - The ability to work remotely in the Western region (California, Oregon, Washington, Nevada, Alaska, Hawaii) - Ability to travel 10-25% of the time Requirements - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Benefits - Medical, dental, and vision insurance - Paid vacation, sick, holiday, and parental bonding leave - 401(k) retirement plan - Long-term and short-term disability insurance - Life insurance - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family - New employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Compensation The annual salary for this position is between $128,000 – $157,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for bonus, commission bonus, and RSUs. Deadline to Apply This posting is anticipated to remain open until 5/8/2026. Life at Bright Horizons At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Primary Purpose The Procurement and Logistics Coordinator (Part-Time, Seasonal) supports the Steve & Kate’s Procurement and Logistics team in sourcing, organizing, and preparing equipment and supplies for peak season camp operations nationwide. This role focuses on executing key administrative, reporting, and inventory-related tasks that help ensure accurate tracking and timely preparation of materials. The Coordinator will also collaborate with internal partners to support smooth, on-budget, and on-time distribution of camp equipment throughout the season. This is a Remote, Seasonal, Part-Time position available in the United States. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference. Essential Functions/Responsibilities - Prepare and submit purchase requisitions, initiate new vendor registrations, and process invoices accurately and in a timely manner. Place and process high-value online orders for equipment and supplies in alignment with budget and procurement guidelines. - Coordinate with the Bright Horizons finance team to confirm monthly inventory allocations and support annual budget creation and submission. - Review expense reports and identify budget variances to support financial oversight. - Schedule equipment deliveries with third-party freight carriers and logistics providers. - Manage systems used to organize and share tracking information for all equipment shipments. - Generate shipping labels, maintain shipping address lists, and monitor FedEx and freight tracking details. - Create, maintain, and distribute inventory lists, packing sheets, and allocation documents for vendors and internal stakeholders. - Develop and update distribution sheets used by vendors to pick, pack, and ship materials to camp locations nationwide. - Support the annual used-equipment sale, including uploading and editing online store inventory, monitoring sales, and pulling data reports for reconciliation. - Communicate clearly and proactively with internal stakeholders, vendors, and logistics partners to provide updates, clarify needs, and ensure alignment throughout the procurement and distribution process. Job Requirements – Education/Experience - High School Diploma or GED - Required - 1+ years Procurement, Logistics or Operations experience preferred. - 1+ years of Finance, Accounting or Bookkeeping experience preferred. Additional Job Requirements - Strong written and verbal communication skills, with the ability to collaborate effectively with internal stakeholders and vendors. - Ability to work independently, take initiative, and problem-solve in a fast-paced, deadline-driven environment. - Comfort navigating multiple systems and maintaining organized digital files and documentation. - Ability to shift between tasks and prioritize work as needs change throughout the season. - Demonstrated reliability and follow-through on assigned tasks and commitments. - Ability to learn new tools, platforms, and processes quickly. - Comfort working with confidential or sensitive operational information. - A team-oriented approach, with a willingness to support others and contribute to shared goals. - Works effectively with colleagues, vendors, and stakeholders, maintaining a positive and solution-focused attitude. At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference. Compensation: The hourly rate for this position is between $21.46 – $23.50 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: - Spring Health (EAP) - 401(k) - PT/temp will accrue Sick in states as required by law - Goal Booster - Metro Credit Union - Real Estate Advantage - The Work Number - Leaves of Absence (varies by leave type) - Perks at Work - Fitness Discounts Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness Deadline to Apply: This posting is anticipated to remain open until 4/24/2026. Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Step into a role as the Supervisor, Facilities Services Center, where you will hire, train, mentor and coach Facility Coordinators. The Supervisor, Facilities Services Center will assist Facility Coordinators in dispatching center repair and maintenance requests as needed, support BH Centers with all facilities related issues. Supervises up to 6 direct reports and plans for their development. Actively partners and plans with Sr. Director to help drive performance of the team. Tracks individual and team performance KPIs. This is a Remote position available in the United States. Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. Responsibilities: Depending on the line of business, the position may perform some or all of the below functions: - Hire and train Facility Coordinators in the receipt and dispatch of work orders received from centers through the company system/Facilities help-desk - Supervision of up to 6 direct reports, plans for their development through mentoring and coaching - Answer all communication in a timely manner, follow up with centers to ensure quality of service provided by both Coordinators and Vendors - Partner with Facility Managers on Coordinator performance and address facility related issues as necessary - Generate effective reporting related to work order volume and performance - Mentors, guides and acts as an added resource to the team as well as assisting with career development - Serves as a point of escalation for issues and questions - Proficient User of Corrigo: Trains and runs reports for KPI metrics of vendors and coordinators Minimum Qualifications: - Vocational or technical education is preferred - 7 years of experience is required - A minimum of 10 additional years of experience that would be considered in lieu of the applicable degree Additional Job Requirements - Customer service and/or comprehensive call center knowledge and outstanding customer service skills: follow through for lead time services - Excellent written and verbal communication skills - Exceptional organizational, time management prioritization and decision making skills - Ability to work closely with other team members and departments - Experience building and supervising a remote team - Proficiency with Corrigo Platform and basic Microsoft applications - High school diploma or equivalent required, advanced education and or certifications preferred - Minimum 7-9 year customer service experience required Bring your leadership skills and passion for early childhood education to Bright Horizons, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities! Salary/Hourly Rate and Other Compensation Disclosures: The annual starting salary for this position is $70,000 - $75,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: - Medical, dental, and vision insurance - 401(k) retirement plan - Life insurance - Long-term and short-term disability insurance Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference. Primary Purpose College Coach, a division of Bright Horizons Family Solutions, is the nation’s leading educational consulting organization. With a strong service mission and a commitment to excellence, College Coach works with tens of thousands of families for free through their corporate sponsored benefit. One important aspect of this benefit is the expert review of college application essays. Our Essay Reviewers provide detailed evaluation and constructive feedback to prospective students, helping them to highlight their message and find their voice. Reviewers can do this work on the schedule that works best for them. If you are an experienced college admissions officer or college counselor our Essay Reviewer position may be for you! This is a Remote position available in the United States. Essential Functions/Responsibilities - Providing feedback on essays submitted by corporate clients - Tracking all work in the online client portal - Working autonomously on tasks, but deferring to management for complex situations Job Requirements – Education/Experience What you will be doing: - Providing feedback on essays submitted by corporate clients within three business days - Working an average of 10 hours per week, increasing to 20 hours per week during peak times in September and October - Tracking all work in the online client portal - Working autonomously on tasks, but deferring to management for complex situations Minimum Qualifications: - Bachelor's degree required - Strong editing and writing skills, with a high degree of accuracy, organization, and attention to detail - Technical savvy and comfort with navigating and adapting to new software with training Preferred Qualifications: - Experience in college admissions, college counseling, tutoring, or teaching fields preferred - Ability to maintain a professional manner when offering constructive feedback - Demonstrate strong self‑motivation and independence, consistently completing tasks on or ahead of deadlines At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Compensation: The rate for this position is between $22.50 – $29.87 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a performance bonus. Deadline to Apply: This posting is anticipated to remain open until 6/19/2026. Compensation: 25.00 Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.