braintrust

• Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript). • Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them. • Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication. • Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers. • Identify opportunities to improve the developer experience, including tools, documentation, and support workflows. • Write scripts, fix bugs, and contribute to internal tooling that enhances the support process. • Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities. • Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays. • Provide technical mentorship to cross functional peers and guide support processes and escalation handling. • Develop and champion opinionated stances on improving developer experience and product reliability.

Role Description Braintrust is looking for an Enterprise Account Executive who will be responsible for prospecting and closing new business across the Central Region of the US. This role is remote and must be based in Denver, Austin, or Chicago. - As part of the foundational sales team, you'll help develop our GTM strategy and close key customer accounts. - Build and own the entire sales process including engaging with potential customers, negotiating and closing contracts, customer retention, and renewals. - Navigate complex sales and win trust through consultative sales conversations with technical teams. Qualifications - You have 5+ years of full cycle sales experience, selling to technical audiences. - You have the drive and willingness to go deep on our product to carry a technical conversation with AI teams. - You are ready to roll up your sleeves and drive impact to exceed revenue targets. - You have a strong work ethic, competitive drive, and you naturally inspire and motivate those around you. - You have thrived in environments where things are sometimes loosely defined and may have competing priorities or deadlines. Benefits - Medical, dental, and vision insurance - Daily lunch, snacks, and beverages - Flexible time off - Competitive salary and equity - AI Stipend Company Description Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. - Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release.

• Lead and develop a high-performing sales team to consistently achieve bookings and revenue targets across assigned territories. • Shape and execute regional sales strategy, including territory planning, pipeline management, and deal execution with new and existing accounts. • Partner with Marketing, Sales Operations, and Customer Success to refine ICPs, streamline outbound motion, and accelerate revenue velocity. • Own forecasting, performance metrics, and territory health — driving accountability and coaching based on data-driven insights. • Collaborate with product and GTM leadership to align market feedback with roadmap and competitive positioning. • Build and scale sales processes that enable predictable growth and strong handoffs across the customer lifecycle. • Recruit, hire, and enable strong sales talent as the team grows.

• Partner with our sales team to articulate the overall Braintrust value proposition, vision, and strategy to customers • Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility • Deliver product and technical presentations to potential and existing customers • Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

About the company Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release. About the role We are looking to hire a Solutions Engineer to partner with our sales team to navigate every part of the sales process. In this role, you'll working closely with technical stakeholders at companies ranging from small startups to massive enterprises. Our primary users are software engineers and PMs at world-class tech companies who are working to leverage GenAI. What you'll do - Partner with our sales team to articulate the overall Braintrust value proposition, vision, and strategy to customers - Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility - Deliver product and technical presentations to potential and existing customers - Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape - Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material Ideal candidate credentials - 5+ years of experience as a sales engineer or in solutions consulting - Ability to connect a customer's specific problems to Braintrust's solutions - Proficiency in Typescript and Python - Has written prompts / tinkered with GPT models and apps Benefits include - Medical, dental, and vision insurance - Daily lunch, snacks, and beverages - Flexible time off - Competitive salary and equity - AI Stipend Equal opportunity Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• Manage complex, high-volume calendars across the CEO and GTM leaders, including internal leadership meetings and external meetings with customers, partners, and candidates • Anticipate scheduling conflicts and proactively prioritize time around the company’s most important work • Ensure executives are well-prepared for meetings by coordinating agendas, briefing materials, and context • Track action items, deadlines, and commitments across meetings and initiatives to ensure follow-through • Draft, organize, and manage communications on behalf of executives when appropriate • Plan and coordinate domestic and international travel for executives • Support planning and execution of leadership meetings, off-sites, customer events, and team gatherings • Manage budgets and expenses on behalf of executives • Identify inefficiencies in how work gets done and build lightweight systems, documentation, or workflows to improve speed and clarity • Use AI and automation tools to eliminate repetitive work and create leverage for yourself and your executives • Handle sensitive business information with professionalism and strong judgment • Represent leadership with professionalism and build trusted relationships across the company

About the company Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release. About the Role Braintrust is looking for a highly organized, execution-driven Executive Assistant to support our CEO and GTM leadership team. In this role, you’ll be a trusted partner to senior leaders, helping scale their time, streamline priorities, and ensure the business operates with focus and efficiency. The work is fast-paced, highly visible, and constantly evolving. You’ll help manage complex priorities, keep leadership focused on the highest-impact work, and ensure cross-team coordination. If you enjoy solving new problems every day, building smart systems, and partnering with leaders who value excellence and trust, this is the role for you. What You'll Do - Manage complex, high-volume calendars across the CEO and GTM leaders, including internal leadership meetings and external meetings with customers, partners, and candidates - Anticipate scheduling conflicts and proactively prioritize time around the company’s most important work - Ensure executives are well-prepared for meetings by coordinating agendas, briefing materials, and context - Track action items, deadlines, and commitments across meetings and initiatives to ensure follow-through - Draft, organize, and manage communications on behalf of executives when appropriate - Plan and coordinate domestic and international travel for executives - Support planning and execution of leadership meetings, off-sites, customer events, and team gatherings - Manage budgets and expenses on behalf of executives - Identify inefficiencies in how work gets done and build lightweight systems, documentation, or workflows to improve speed and clarity - Use AI and automation tools to eliminate repetitive work and create leverage for yourself and your executives - Handle sensitive business information with professionalism and strong judgment - Represent leadership with professionalism and build trusted relationships across the company What You Need - 4+ years of experience supporting senior executives in fast-paced environments, preferably in tech - Proven ability to manage complex calendars with frequent changes and competing priorities - Strong attention to detail and ability to move quickly without sacrificing quality - Excellent written and verbal communication skills - Sound judgment and discretion when handling sensitive information - High EQ and the ability to build trust with executives and cross-functional partners - Comfort operating in ambiguity and proactively taking ownership of work - Strong proficiency with Google Workspace, Slack, and Notion - Demonstrated ability to use AI, automation, or tooling to streamline work and increase efficiency Nice-to-Haves - Experience supporting founders or C-suite executives - Experience supporting multiple executives simultaneously - Background in a high-growth startup environment - Familiarity with Slack workflows, AI assistants, or automation tools Benefits include - Medical, dental, and vision insurance - Daily lunch, snacks, and beverages - Flexible time off - Competitive salary and equity - AI Stipend Equal opportunity Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About the company Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release. About the role We are looking to hire a solutions engineer to partner with our sales team to navigate every part of the sales process. In this role, you'll working closely with technical stakeholders at companies ranging from small startups to massive enterprises. Our primary users are software engineers and PMs at world-class tech companies who are working to leverage GenAI. What you'll do Partner with our sales team to articulate the overall Braintrust value proposition, vision, and strategy to customers Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility Deliver product and technical presentations to potential and existing customers Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material Ideal candidate credentials 5+ years of experience as a sales engineer or in solutions consulting Ability to connect a customer's specific problems to Braintrust's solutions Proficiency in Typescript and Python Has written prompts / tinkered with GPT models and apps Benefits include Medical, dental, and vision insurance Daily lunch, snacks, and beverages Flexible time off Competitive salary and equity AI Stipend Equal opportunity Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• Responsible for prospecting and closing new business across the Central Region of the US. • Develop our GTM strategy and close key customer accounts. • Build and own the entire sales process including engaging with potential customers, negotiating and closing contracts, customer retention, and renewals. • Navigate complex sales and win trust through consultative sales conversations with technical teams.