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At Block Imaging we buy, sell, and service medical imaging equipment worldwide. We also offer parts and service options.
Customer Success Manager
Location
Michigan
Posted
117 days ago
Salary
$90K - $120K / year
Seniority
Senior
Job Description
Customer Success Manager
Block Imaging
• The Customer Success Manager oversees and manages the daily operations for a designated customer account. • This role ensures the delivery of high-quality service to customers, adherence to company policies, and the achievement of performance targets. • The Customer Success Manager acts as a key liaison between the field team, vendors, customers, and corporate partners. • Oversee daily service operations—including system uptime, escalations, communication, and coordination with internal and external teams—to ensure high customer satisfaction. • Monitor equipment performance, analyze service data, and drive corrective actions, while supporting PM compliance, inventory accuracy, and service-based financial processes. • Lead regular customer engagement through reporting, performance reviews, and proactive risk identification to maintain strong partnerships. • Collaborate with Sales, Service Leadership, and technical teams to align business processes, support installations/projects, and enhance overall service delivery. • Driving and vehicle operation are essential functions of this role.
Job Requirements
- Strong understanding of business management, service delivery processes, KPIs, and organizational structures to effectively manage service operations and customer relationships.
- Excellent communication, relationship management, and presentation skills to collaborate cross-functionally, lead customer meetings, and serve as the “Voice of the Customer.”
- Advanced analytical, problem-solving, and technical interpretation skills to evaluate dashboards, manage escalations, and identify improvement opportunities.
- Solid knowledge of financial processes (POs, billing, invoicing, audits), preventative maintenance practices, equipment lifecycle, and contract coverage.
- Proven ability to multitask, manage time effectively, remain flexible, and take initiative in a fast-paced environment while coordinating projects and operational activities.
- Preferred Experience 3-5 years of experience in service management or equivalent experience
- Education (or equivalent experience) Bachelor’s degree in business or equivalent preferred
Benefits
- Health, Vision, Dental & More : We provide competitive insurance options, including medical, dental, and vision coverage.
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
- Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
- Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
- 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
- Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
- Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
- Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.
- Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
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