On a mission to provide eco-friendly transportation for everyone. Safety and compliance first in 450+ cities. NYSE: BRDS
Trust and Safety Analyst
Location
Canada
Posted
3 days ago
Salary
C$60K - C$100K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Trust and Safety Analyst
Bird
Role Description The Trust and Safety (T&S) specialist role is a critical front-line position at Bird, designed to maintain safety and handle high-severity issues from inception to completion. Key responsibilities include: - Managing and prioritizing global escalated support tickets, unique safety incidents, and related insurance claims. - Drafting professional written follow-up communication for unique events. - Conducting thorough investigations to gather facts, analyze root causes, and determine appropriate courses of action for safety concerns. - Serving as the primary point of contact for key internal departments (Legal, Finance, Product, etc.) and external stakeholders (police, insurance companies). - Developing, implementing, and refining SOPs and complex workflows to improve operational efficiency and provide best-in-class support. Qualifications - At least 2 years of prior professional experience conducting investigations and handling urgent, high-priority issues, such as accidents, safety concerns, critical incidents, and insurance claims. - Exceptional problem-solving skills and ability to exercise decisive judgment. - Strong written and verbal communication skills, including stakeholder management. - High adaptability and comfort in a fast-paced environment. - Strong analytical and investigative skills. - Excellent organizational skills and ability to multitask. - Proficiency with Google Suite. Requirements - Fluency in a European language (highly desired). Benefits - Plenty of time off to relax and recharge. - A wellness resource to help you wind down. - A work-from-home stipend. - An employer-paid healthcare package. - Bird ride credits to get you where you need to be! Company Description Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. - We focus on four core pillars: Freedom, Exploration, Community, and Sustainability. - We celebrate different backgrounds, experiences, and perspectives. - We are a proud equal employment opportunity employer.
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