Role Description Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, working fully remotely from South Africa. Your job is to keep customers happy and loyal — reaching out before they think of leaving, understanding their concerns, and finding solutions that work for everyone. This suits someone who listens well and enjoys turning a wobble into a win. - Contact customers who may be at risk of cancelling - Understand concerns and offer fair, helpful solutions - Highlight the value of products and services clearly - Track retention conversations and outcomes in the CRM - Gather feedback and share patterns with the team - Work towards agreed retention targets Qualifications - Experience with customer service, retention or account management - Confidence handling sensitive conversations calmly - Familiarity with using a CRM - Clear, warm spoken and written English - A reliable home internet connection and quiet workspace Benefits - Salary of R16,000–R20,000 per month, paid in ZAR - A fully remote role — work from anywhere in South Africa - Standard hours of 09:00–17:00 UK time (11:00–19:00 SAST) - A friendly Remote Recruitment team behind you and a stable, long-term UK client Company Description

Job Description HiBob is a modern People Platform. We're a fast-scaling tech business with a global customer base, and a Customer Experience team that customers lean on whenever they need a hand getting the most from the product. APJ is a growing part of that story, and we're looking for the right people to grow it with us. Our customers count on clear, expert answers the moment they need a hand with HiBob. As a Customer Experience Specialist, you'll be the person who makes that happen. You'll get to know the inner workings of HiBob's features inside out, act as the technical go-to between our customers and our internal teams, and help people get unstuck quickly. From troubleshooting product questions to resolving the issues that land in your queue, you'll keep customers in the know and confident that they're in good hands. You'll do your best work alongside a close team that takes real ownership of outcomes and backs each other to get there. What you'll do - Guide customers through their questions and product issues over email, phone, and interactive Zoom sessions - Run thorough troubleshooting and investigation on the issues customers raise - Escalate complex cases to the right teams and sites, keeping customers updated at every stage so they always know where things stand - Balance requests of different priorities across multiple queues and time zones - Spot and create Help Center content that supports both customers and your colleagues - Notice internal processes worth improving, and help get those changes moving - Hit your weekly and monthly KPIs while contributing to the team's shared goals What you'll bring - At least 3 years in a customer-facing SaaS role (think customer support or technical support) - A knack for explaining complex ideas in a clear, fluent, professional way - Comfort working at pace and balancing competing priorities with a calm head - Availability Monday to Friday, 9am to 6pm Lovely to have - Experience working with global teams and customers, and a comfortable async working style - Experience with premium phone support - Familiarity with tools like Zendesk, Slack, and Asana - Experience in a CSM, customer onboarding, or account management role - Familiarity with the HR space, ideally including HRIS, compensation, benefits, or integrations - An AI-forward mindset, and comfort using AI tools to work smarter Requirements can be a useful guide, but they're rarely the whole story. If you don't have every skill or all the experience listed here, we'd still love to hear from you. This could be the right fit for both of us. Life at HiBob We take care of our people. Here's what that looks like: - Pre-IPO equity options - 20 days annual leave plus an extra day for your birthday - Quarterly balance days to fully switch off - Work-from-home setup allowance - Weekly in-office lunches - Headspace access for your mental wellbeing - Paid baby bonding leave for new parents - Work From Anywhere for up to two months a year

Role Description We are looking for a CRM / Retention Analyst to support our CRM and Retention teams with data-driven insights and identify growth opportunities for LTV and player retention through behavioral and communication performance analysis. - Analyze key retention metrics: FTD → repeat deposits, churn rate, retention cohorts, LTV, ARPU/ARPPU, deposit frequency. - Build and maintain analytical reports and dashboards for CRM campaigns, player segments, and promotions. - Evaluate the effectiveness of CRM communications (Email, SMS, Push, In-App, Onsite) including open rate, CTR, and deposit conversion. - Conduct cohort and behavioral analysis by GEO, acquisition source, player type, and deposit patterns. - Support player segmentation (RFM, deposit segments, churn segments, VIP logic). - Design and analyze A/B tests for CRM campaigns. - Identify insights and opportunities to improve retention, player lifecycle, and revenue. - Analyze player activity, sessions, games, and content performance to understand impact on retention. - Provide data-driven insights and recommendations to CRM, Product, and VIP teams. Qualifications - 2+ years of experience as a Data / Product / Business Analyst - Strong SQL skills - Experience with BI tools (Power BI, Tableau, Looker, Metabase, or similar) - Understanding of key product analytics metrics (LTV, ARPU, ARPPU, churn, cohorts) - Experience with retention and cohort analysis - Ability to work with large datasets - Ability to translate data into clear business insights - Experience with A/B testing or CRM analytics is a plus - Experience in iGaming / betting / gaming / fintech / subscription products is a plus Benefits - Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work! - Unlimited vacation days and paid sick leave—because your rest matters. - A competitive compensation that truly reflects your skills and expertise. - Employee referral bonus and gifts to celebrate your special occasions. - 50% financial support for learning expenses to supercharge your professional growth! - A positive atmosphere where you always feel respected and truly belong. - Inspirational team-building activities that turn colleagues into best friends. - Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships. - Co-working space reimbursement to save your nerves from always working from home :)

Role Description Are you passionate about building strong customer relationships and protecting revenue? Join our team as a Senior Renewals Specialist and play a key role in driving customer value and retention across a wide range of critical accounts. As a senior, revenue-owning contributor, you’ll partner closely with Sales and Customer Success to deliver a value-based renewal experience that not only protects recurring revenue but also fuels growth. You’ll be empowered to lead end-to-end contract renewals proactively — securing on-time renewals, identifying expansion opportunities, and reducing churn risk. Impact You’ll Make: - Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) - Strengthen customer relationships by aligning solutions to business needs - Partner across teams to ensure seamless and successful renewal outcomes What You’ll Do - Manage Renewal Portfolios - Lead a defined set of accounts with deep understanding of business goals, stakeholders, and market context - Identify risk indicators early (like usage trends or pricing challenges) and proactively drive remediation efforts - Collaborate with Sales, Customer Success, Support, Finance, and Product to protect contract value and reduce churn - Expand account impact by engaging with champions, end users, and economic buyers - Communicate value clearly and act as a trusted advisor to help customers succeed - Drive Renewal and Growth Opportunities - Engage customers ahead of renewal deadlines following our Customer Engagement Lifecycle - Translate customer usage insights and future needs into renewal-driven growth—expansions, price adjustments, migrations, and more - Close renewals independently while protecting and expanding recurring revenue - Maintain a disciplined, audit-ready pipeline with reliable forecasting aligned to results - Work collaboratively across the territory to support broader expansion opportunities - Operational Excellence & Compliance - Adhere to company policies on contracts, cybersecurity, and customer data protection - Keep CRM renewal records and forecasts accurate and ready for audit - Partner with internal teams to resolve billing and AR issues that could impact customer experience - Deepen expertise in our products, industry trends, and competitive landscape - Personal Growth & Team Development - Embrace ongoing professional development through coaching, tools, and training - Partner with your manager to build and execute an Individual Business Plan focused on measurable growth - Demonstrate a growth mindset, tenacity, and commitment to excellence - Serve as a role model for accountability, resilience, and results Qualifications - Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience) - 3+ years in renewals, account management, customer success, or quota-carrying customer-facing roles in B2B SaaS or enterprise software - Proven track record owning renewals and delivering strong outcomes in GRR/NRR, on-time renewals, churn prevention, pricing optimization, and forecast accuracy - Strong understanding of subscription contracts, pricing models, and value-based customer negotiations - Comfortable leading multi-stakeholder conversations and cross-functional initiatives - Familiarity with business intelligence or analytics platforms - Excellent English communication skills Benefits - HEALTH INSURANCE: Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issues and information on other Work Life Matters. - LIFE INSURANCE: Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates. - RETIREMENT PLANNING: A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire. - PAID TIME OFF: Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years. - HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development. - FLEXIBLE SPENDING ACCOUNT: Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions. - HYBRID WORK SCHEDULE: We offer a hybrid work model for eligible positions. - PREMIUM BENEFITS: At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.