Bettersource

• Manage the end-to-end process of service delivery and operations - both upstream with tier 1 carrier partners and downstream with customers • Provide phone and email support to all customers, delivering professional and technical assistance during the provisioning of mobile, VoIP, and internet services, as well as post-activation support to resolve faults and address customer queries • Design and configuration VoIP deployments • Act as a technical escalation point for voice engineering team members • Provide ticketing support by troubleshooting network faults and service issues, and ensure timely callback and ticket updates • Handle escalated trouble tickets by diagnosing and resolving voice and network faults, while mentoring staff to deliver high-quality service to customers • Demonstrate strong technical aptitude to understand complex issues, resolve high-level fault conditions, and support diverse network technologies • Identify knowledge gaps and define necessary team resources, including recommending training courses and sourcing external trainers where required • Collaborate with engineering teams to develop hardware support documentation, troubleshooting guides, and training materials for the company product suite • Work with the in-house development team to improve workplace tools, automation, and customer self-service options to enhance support efficiency • Provide after-hours on-call support for escalations to management and corporate support teams, and handle scheduled out-of-hours work requests for internal and external stakeholders

• Maintain and update accurate financial records using accounting software (Xero preferred). • Record day-to-day financial transactions and complete the posting process. • Manage accounting functions, including accounts receivable and accounts payable. • Reconcile bank statements and other financial accounts regularly. • Generate financial reports, including balance sheets, income statements, and cash flow statements. • Communicate with clients, vendors, and other stakeholders regarding financial matters, as needed.

• Design and deliver structured sales training programs tailored to B2C sales teams within the energy sector • Coach sales representatives on effective sales techniques, communication strategies, and customer engagement • Develop and refine sales scripts to improve clarity, consistency, and conversion outcomes • Train the team on objection handling techniques to address common customer concerns and close deals effectively • Monitor sales performance and provide actionable feedback to improve individual and team conversion rates • Conduct role-plays, call reviews, and live coaching sessions to reinforce learning and drive performance improvements • Collaborate with leadership to identify skill gaps and implement targeted training initiatives • Stay updated on industry trends, sales methodologies, and best practices in B2C sales

• Drive sales of energy-efficient products for residential customers through inbound and outbound calls. • Engage with prospective customers to understand their needs and recommend suitable energy solutions. • Handle end-to-end sales cycle, from initial contact through to closing deals. • Maintain accurate and up-to-date customer information in the CRM system or other designated tools. • Record customer interactions, preferences, and requirements for effective follow-ups and relationship management. • Consistently meet or exceed sales targets and performance metrics. • Collaborate with internal teams to ensure a seamless customer experience. • Stay informed about product offerings, pricing, and industry trends to effectively position solutions.

• Manage the end-to-end process of service delivery and operations - both upstream with tier 1 carrier partners and downstream with customers • Provide phone and email support to all customers, delivering professional and technical assistance during the provisioning of mobile, VoIP, and internet services, as well as post-activation support to resolve faults and address customer queries • Design and configuration VoIP deployments • Act as a technical escalation point for voice engineering team members • Provide ticketing support by troubleshooting network faults and service issues, and ensure timely callback and ticket updates • Handle escalated trouble tickets by diagnosing and resolving voice and network faults, while mentoring staff to deliver high-quality service to customers • Demonstrate strong technical aptitude to understand complex issues, resolve high-level fault conditions, and support diverse network technologies • Identify knowledge gaps and define necessary team resources, including recommending training courses and sourcing external trainers where required • Collaborate with engineering teams to develop hardware support documentation, troubleshooting guides, and training materials for the company product suite • Work with the in-house development team to improve workplace tools, automation, and customer self-service options to enhance support efficiency • Provide after-hours on-call support for escalations to management and corporate support teams, and handle scheduled out-of-hours work requests for internal and external stakeholders.

• Assist in the design of solar PV systems, including sizing and layout of PV panels, inverters, and other system components according to Australian standard • Conduct calculations and simulations to optimize system performance and ensure compliance with relevant codes and standards • Conduct assessments to evaluate the solar potential of different locations • Use specialized tools and software to collect and analyze data • Assist in the testing and commissioning of solar PV systems, including performance remote online testing, troubleshooting, and system optimization • Prepare technical reports, documentation, and presentations related to solar PV projects • Stay updated with the latest developments and innovations in solar PV technology, regulations, and industry trends • Collaborate with cross-functional teams and stakeholders, to ensure seamless execution of solar PV projects • Work with major manufacturers to sort out technical enquiry from customers and perform troubleshooting when necessary

• Compile balance sheets, P&L, and cash flow statements • Compliance with the ATO regulations, tax filings, and planning • Assist with audit preparations, ensure accuracy and compliance with Australian Standards • Analyse financial trends, conduct cost-benefit studies, and advise on enhancing profitability and efficiency • Stay current with financial regulations and standards to ensure compliance in financial reporting • Recording and reconciliation of financial transactions, including invoices, receipts, payments, and expenses • Regularly reconcile bank accounts for accurate financial data • Prepare and file Business Activity Statements, ensuring GST compliance under senior accountant supervision.

• Responsible for sourcing new sales opportunities. • Spends most of their time prospecting for new business, or following up on inbound leads. • Educates prospects and develops an opportunity pipeline. • Qualifies leads, sets appointments, and closes deals.