• Attend and perform Technical On-line Demonstrations for potential clients. • Create and customize trial portals to help demonstrate the importance and use of the LMS. • Build out use cases for prospects and solve any integration questions that they would have. • Troubleshoot any issues that a prospect encounters in the LMS. • Respond to technical questionnaires and/or functionality questionnaires. • Assist the proposals team in responding to RFIs by answering any use case or technical questions a prospect might have. • Attend on-site demos with Account and Sales Executives.

• Teach and provide support to clients in using the Questor system; • Collaborate effectively with team members to resolve issues; • Use a quick-learning ability to enhance technical knowledge.

Leidos is seeking a PC Support Technician to support an IT program for The Centers for Medicare and Medicaid Services Internal Service Desk. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information Technology Infrastructure Library’s [ITIL®] definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. Position requires shift flexibility to support a 24x7 operation 365 days a year. Must be available to work nights, holidays and weekends on short notice. The service desk is responsible for (1) delivering remote IT support by creating, maintaining, and using knowledge articles and (2) performing basic troubleshooting to resolve, capture, report, or route incidents and requests. Some of the service desk's functions are replicated in the network/telecom areas. The responsibility of a PC Support Technician is to provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available. In some cases, the PC Support Technician will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization. Responsibilities: - Resolve basic issues remotely by phone and email support that have been reported by the customer. Upon completing additional training, you will move to resolve more complex issues. - Provide comprehensive Phone and Email Support for the efficient resolution of incidents & requests for end-users. - Upon completing additional training, assist in various scopes of the Service Desk as needed by the business. Resolve more complex hardware & software problems utilizing this additional training & expertise. - Appropriately document all required information into the ticketing system & the knowledgebase. Efficiently & accurately identify the customer’s specific information. - Resolve issues as appropriate on the first point of contact or within the appropriate timeline. - Meet required productivity expectations, including Service Center metrics. - Route & Dispatch the service request, incident or change request to the appropriate IT support group or next level Tech, for resolution. - Maintain & contribute to the in-house knowledgebase; Analyze content of resolved tickets & promote information to knowledgebase articles as appropriate, while keeping knowledgebase articles current. - Possess the capacity to work independently & effectively while maintaining positive productivity levels. - Maintain a positive relationship with fellow peers, cross functional teams & leadership. - Other duties assigned as necessary. Qualifications: - High School Diploma or equivalent. - Ability to type 35 WPM. - Ability to obtain and maintain a Public Trust Clearance. All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered. Desired Skills: - Demonstrated experience with Mac and Windows Operating Systems and hardware. - 1-2 plus year(s) of PC support, diagnostic/troubleshooting, & repair experience is desired. - Must have a working knowledge of PC operations which include: Hardware, network settings, operating system, & MS Office applications. - Associates Degree or Bachelor’s Degree in Information Technology or related discipline. - Any Technical Certifications, ie: A+, NET+, ACMT, Microsoft Fundamentals, etc. - ITIL v4 Foundations Certification. The hourly range for this position is approximately $20/hr. - $25/hr. *This is just a range and actual compensation will be based upon geographic location.* If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: March 25, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Technical Support Analyst III who will provide prompt, accurate, expert technical advice to sales representatives, customers, and service groups regarding the application, operation, and maintenance of HVAC equipment. Promotes the collection, fabrication, and retention of technical resources for HVAC product support. Contributes to exceptional product quality. When employee is field based, they will work with minimal supervision. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: East Coast Remote, (Eastern Time Zone) What you will do: - Provide expert level HVAC technical support to sales representatives, customers and service groups - Deliver priority support to Data Center customers and work closely with other individuals within the organization who share this focus. - Maintains communication records, necessary details within Salesforce - Manages large amounts of incoming calls and emails - Promptly and accurately enters all incoming requests within Salesforce CRM - Build sustainable relationships and trust with customer accounts through open and interactive communication - Identify and assess customers’ needs to achieve satisfaction and take the extra mile to engage customers - Consults with development engineering regarding product performance and issues - Writes Service Bulletins and Procedures - Through specialized and advanced technical knowledge of the Daikin Applied Product line, provide global support for any complex product or systems design issues involving these products - Serve as an ad hoc Daikin Applied Americas factory representative on trouble jobs. Review and diagnose the many unique and diverse systems designs to which these products may be applied - Clearly and effectively communicate findings of any potential design or systems issues to any combination of engineering, contractor, and service or owner audience. - Conduct on-the-job and individualized mentoring as the subject matter expert to service technicians and supervisors using adult learning and demonstration principles. - Train and onboard Technical Support Analysts - Assists training department with training on new product in a formal setting - Evaluates and provides resolution to field service quality issues - Becomes quickly informed of new products, their needs and applications - Handles special projects and brings them to resolution What’s in it for you: - The ability to make an impact and shape your career with a company that is passionate about growth - The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Minimum Qualifications: - 2 year Associates Degree or equivalent from 2 year college degree or technical school - 7 years of related HVAC experience and/or training - Work visa sponsorship is not available for this position Preferred Qualifications: - Bachelor’s degree - 10+ years of related HVAC experience and/or experience Benefits: - Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: - Multiple medical insurance plan options + dental and vision insurance - 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions - Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage - Short term and long term disability - 3 weeks of paid time off for new employees + 11 company paid holidays - Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual - Paid sick time in accordance of the federal, state and local law - Paid parental leave and tuition reimbursement after 6 months of continuous service The typical annual base salary for this position ranges from $80,400- $136,800 and a 10% bonus opportunity in Staunton, VA. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. #LI-AW1 #LI-remote If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!