BetterComp

• Own Bettercomp's end-to-end webinars and events program from tactical planning through execution, including internal and external/sponsored webinars and events, trade shows, and local/field events and local association sponsorships. • Manage the full program calendar, balancing owned events (where Bettercomp controls content and format) with third-party sponsorships (where we show up as a sponsor or featured guest) • Own program budget: evaluate and select sponsorship opportunities, negotiate with vendors, track spend, and optimize ROI across the portfolio • Own lead targets and lead delivery: set goals for leads generated per event, track performance against targets, and ensure timely delivery of leads to the pipeline • Manage end-to-end logistics for each event: speaker sourcing and preparation, platform setup, promotion, registration, production, and post-event follow-up • Build repeatable playbooks, templates, and processes that make the program scalable across both owned and sponsored formats

• Your core mandate is to build pipeline and set qualified meetings for the Bettercomp sales team and to keep improving how that work gets done as our motion evolves. • Build pipeline across your territory by driving outbound prospecting that consistently generates qualified meetings • Run a primarily outbound motion (~90%) while staying sharp on inbound qualification when it comes your way • Pivot quickly as new campaigns, initiatives, and target segments are introduced — you’ll be expected to adapt messaging and workflows on short notice, not just execute a static script • Leverage AI tools (Nooks, Claude, Gemini, and others as we adopt them) to drive higher efficiency with repetitive tasks and data mining, and list building. • Partner closely with Account Executives on territory planning, prioritization, and multi-threading strategy to win deals • Execute marketing campaigns and help refine them based on what’s actually working in the field • Become a confident, credible storyteller who can clearly convey Bettercomp’s value across our Ideal Customer Profile (ICP) • Meet or exceed assigned quota and daily/weekly/monthly activity metrics • Maintain disciplined, consistent follow-through on prospect engagement, opportunity qualification, and documentation in Salesforce

• Designing and developing cutting-edge web applications and API experiences • Working with modern React and Node.js to create secure and efficient solutions • Leveraging AWS services to build robust cloud-based systems • Implementing end-to-end testing with Cypress • Participating in code reviews and mentoring junior engineers

• Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal • Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users • Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp • Ensure customers are aware of product updates and new features that are key to enhancing or increasing value delivery • Champions' adoption of AI tools and workflow improvements that increase team efficiency; models curiosity and experimentation • Develop and maintain deep platform expertise to guide customers through Bettercomp's capabilities and support the successful execution of cyclical compensation processes • Participate in the initial product implementation as part of the Bettercomp implementation team (you’ll be a co-pilot during the implementation phase) • Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption • Function as a communications liaison between customers and internal teams post-implementation • Proactively monitor and manage customer health, risk, opportunities, and renewals • Identify process improvement opportunities, draft solutions, and advocate for change • Contribute to helping build our Customer Success function and processes • Use internal team tools to keep track of work progress • Other projects as needed

• Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal • Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users • Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp • Ensure customers are aware of product updates and new features that are key to enhancing or increasing value delivery • Champions' adoption of AI tools and workflow improvements that increase team efficiency; models curiosity and experimentation • Develop and maintain deep platform expertise to guide customers through Bettercomp's capabilities and support the successful execution of cyclical compensation processes • Participate in the initial product implementation as part of the Bettercomp implementation team (you’ll be a co-pilot during the implementation phase) • Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption • Function as a communications liaison between customers and internal teams post-implementation • Proactively monitor and manage customer health, risk, opportunities, and renewals • Identify process improvement opportunities, draft solutions, and advocate for change • Contribute to helping build our Customer Success function and processes • Use internal team tools to keep track of work progress • Other projects as needed

• Lead and develop a multi-functional CS organization spanning implementation, customer success management, support, and enablement • Develop and mentor CS managers, building leadership depth and a culture of accountability and continuous growth • Own key customer health metrics (GRR, CSAT, Time-to-value) while serving as a critical driver of NRR by partnering closely with Sales on renewal and expansion motions • Drive CS operations strategy: define and refine workflows, playbooks, tooling, and data infrastructure that allow the team to scale without proportional headcount growth • Identify and implement opportunities to integrate AI and automation across the CS function — from onboarding and support to health scoring and customer communications • Partner with Product and Marketing to ensure a seamless customer journey from pre-sale through renewal and expansion • Identify and nurture customer advocacy opportunities, partnering with Marketing to amplify customer stories through case studies, references, and industry visibility

• You own the go-to-market technology stack: the functional configuration, governance, and business logic that keeps data flowing cleanly across our customer lifecycle. • Define and maintain functional requirements, configuration standards, and governance across the full GTM tech stack. • Own the handoffs between Sales, Marketing, CS, Finance, and Engineering. • Ensure data moves cleanly and every team has what it needs. • Partner with Engineering on integrations and infrastructure; you own the business requirements, they own the technical build. • Own the full-funnel GTM Dashboard: the primary pipeline and conversion tracking tool used by the CRO, CMO, and SLT. • Build and maintain AE-level and SDR-level performance dashboards and top-of-funnel reporting. • One of your first deliverables is a prioritized buildout roadmap spanning Marketing, CS, and top-of-funnel infrastructure. • You own the CS tooling strategy. • Own the CS technology roadmap: requirements for CS platform instrumentation, and Salesforce/HubSpot integration for customer health tracking. • Manage and prioritize work across RevOps contractors and consultants spanning CRM administration, data workflows, and GTM tooling.

• Master the range modeling domain – become the expert in how compensation teams design salary structures, understand the practices and decisions that matter, and identify opportunities for innovation • Own the Range Modeling & Analytics product strategy – define and deliver a roadmap that advances our modeling capabilities and transforms how customers get insights from their compensation data • Drive deep customer discovery – spend real time with users understanding their workflows, uncover needs beneath stated requests, and synthesize signals into compelling product vision • Enable AI-assisted modeling and reporting – deliver capabilities that help users model structures and generate reports through natural interaction • Partner across functions – collaborate with engineering, design, customer success, sales, and data analysts