• Drive scalable, API-first solutions by setting clear boundaries against bespoke, one-off customization requests from Sales or Partners to protect the long-term health of the platform. • Lead the strategy for our middleware (SAMI), ensuring our marketplace can seamlessly exchange data with external healthcare workforce systems, payroll providers, and future BI tools. • Turn complex business needs into clear technical execution, including designing API specs, mapping data fields, and defining error handling alongside your dedicated engineering team. • Track the success of every integration you ship by defining metrics for adoption and retention, ensuring the pipes you build are actually used by customers rather than just marked as "done". • Maintain a strategic view of the HR tech landscape to identify which integration categories will give us a competitive advantage and which are distractions.

• Collaborate with product, analytics, and technology stakeholders to support execution of clinical and customer initiatives • Assist in translating business objectives into structured requirements, dependencies, and execution artifacts • Support identification and tracking of upstream data needs, source systems, and readiness required for downstream analytic activities • Coordinate with engineering and data partners to maintain shared understanding of scope, timing, and dependencies • Maintain organized documentation supporting governance, traceability, and delivery readiness • Participate in Agile ceremonies and assist with backlog organization, requirement clarification, and execution tracking • Prepare structured summaries, materials, and internal status updates for stakeholders • Operate effectively within a complex, matrixed healthcare environment with strong attention to detail and follow-through

• Manage and support suite of medical network products available to Cigna Healthcare clients and customers. • Responsible for management of existing medical network products and expert support for sales and operational readiness. • Work closely with matrix partners across the enterprise—including Sales, Contracting, Marketing, Pricing/Finance, Operations, Analytics, Go-to-Market, Compliance and Legal, and external partners when appropriate. • Provide high-level support to clients, internal teams, and other partners by resolving product issues, analyzing trends, and continuous improvement initiatives. • Govern holistic network solution suite maintenance, including sales support, sales readiness, marketing, RFPs, training, reporting, and management of resource libraries on KnowledgeXchange. • Triage product issues and coordinate with appropriate stakeholders to identify and implement solutions. • Demonstrate strong analytical skills with the ability to define KPIs, track product performance, and assess ROI. • Partner closely with Sales to support product positioning, demos, collateral development, and training. • Support go-to-market strategies, including messaging, value propositions, and segmentation. • Translate product capabilities into sales-friendly language and customer-facing materials. • Gather customer and market feedback from Sales teams and convert it into actionable product improvements. • Align product features and roadmaps with marketing strategies to drive adoption and engagement. • Collaborate with Marketing to bring insights from local markets into the management of marketing assets to effectively showcase solution benefits. • Develop and maintain comprehensive documentation, FAQs, and training materials for internal and external use; proactively identify gaps in existing content. • Drive collaboration across matrixed teams, ensuring clear communication, stakeholder alignment, and successful execution of key product initiatives. • Support new product and network launches.

• Define and execute the product vision and multi-year roadmap for Salesforce Grants Management, aligned to public sector modernization, compliance, and measurable program outcomes. • Lead end-to-end product strategy across eligibility, application intake, review workflows, award management, disbursements, compliance tracking, and audit readiness. • Ensure alignment with federal, state, and local regulatory requirements, including transparency, reporting, accessibility, and data retention standards. • Drive integration strategy across Salesforce platform capabilities, including CRM, Experience Cloud, analytics, and public sector data models. • Partner closely with engineering, UX, compliance, legal, security, and operations to deliver secure, scalable, and accessible releases. • Collaborate with customers, system integrators, and field teams to validate requirements, test solutions, and refine roadmap priorities. • Define pricing, packaging, and positioning to support competitive differentiation and public sector procurement models. • Lead go-to-market readiness, including sales enablement, solution positioning, competitive messaging, and launch planning. • Establish clear product success metrics across adoption, time-to-value, compliance performance, grant processing efficiency, and revenue growth.