• Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts • Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals • Monitor account performance against forecasts and identify risks and opportunities early • Serve as the primary point of contact and trusted advisor for assigned accounts • Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions • Develop a deep understanding of partner KPIs, monetization strategies, and success metrics • Analyze campaign and platform performance to provide proactive, data-driven recommendations • Identify optimization opportunities and drive execution in partnership with internal teams • Translate data into clear, actionable insights that align with client goals • Own account planning, reporting, and overall account health tracking • Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation • Lead platform demos, onboarding, and training sessions to drive adoption and value realization • Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes • Support RFP responses and strategic opportunities in partnership with Sales • Surface client feedback and insights to inform product and operational improvements

• Own and strategically manage a portfolio of MMB or ENT customers, building a deep understanding of each customer's business objectives, operating environment, and definition of success. • Lead subscription and relationship management for your accounts — driving retention, mitigating risk early, and making sure we deliver on every commitment we make. • Partner closely with our Sales Team to identify and execute expansion opportunities (upsell, cross-sell, and growth) tied to real customer outcomes and value realization. • Drive proactive renewal planning and forecasting in Salesforce so there are no surprises at renewal time and the business has clean visibility into your book. • Build trusted, value-based relationships across all levels of the customer organization, with a strong focus on executive and senior leadership stakeholders. • Set a consistent strategic engagement cadence — QBRs, executive check-ins, business reviews — so your customers always know the ROI they're getting from IntelliShift. • Guide customers through the full lifecycle, from onboarding through adoption milestones and long-term expansion. • Act as the customer's voice inside IntelliShift, coordinating with Enablement, Product, Support, Installation Services, and other partners to resolve issues, surface feedback, and introduce strategic opportunities. • Proactively monitor customer health, engagement, and business risk using data and insight — addressing concerns early and protecting revenue at scale.

• Active account management: proactive customer outreach, health checks, and identifying support needs • Adoption & reactivation: assisting customers in using kanzlei.land and targeted outreach to reactivate users • Onboarding support: helping new customers get started and providing basic training • Customer communication: explaining digital solutions in clear, accessible terms • Documentation: recording customer contacts and agreements in the CRM • Trade show support: assisting at trade fairs, conducting meetings, and handling follow-up

• Verantwortung für die Steuerung komplexer Salesforce-Projekte, von der Anforderunganalyse bis zur erfolgreichen Hypercare-Phase • Analyse und Optimierung von Vertriebs-, Service- und Außendienstprozessen entlang der gesamten Customer Journey • Entwicklung ganzheitlicher Lösungsarchitekturen mit der Salesforce Consumer Goods Cloud für unsere Kunden • Konzeption und Moderation von Workshops, um fachliche Anforderungen in nachhaltige Consumer-Goods-Cloud-Lösungen zu übersetzen • Fachliche Führung innerhalb der Projektteams sowie aktiver Wissenstransfer an Junior Consultants