• Manage assigned portfolio customers with significant independence; Develop strategic customer relationships across territories and execute impactful strategies to drive strong business results • Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance • Partner with Sales to develop and execute account growth strategies across shared customers, leveraging deep customer insights to drive expansion opportunities within customer accounts • Take ownership of risk identification, documentation, and escalation within their area. Apply customer and territory insights to ensure timely and accurate reporting of risks • Identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities • Lead complex customer success initiatives and serve as the escalation point for accounts, developing innovative solutions for sophisticated customer challenges • Assist with product order queries and working with logistics team to resolve product order related issues • Ensure that customers fully understand our product, benefits, and features • Drive engagement and full adoption of our product and deployed hardware. Manage multiple tasks and higher levels of complexity • Observe themes/ Gather feedback from customers and relay it to the product development team to enhance our product based on customer needs • Monitor customer accounts and re-actively address any signs of dissatisfaction or potential churn, taking measures to retain customers • Guide new customers through the onboarding process, ensuring a smooth transition and setup on our platform with 1:many communication • Independently drive customer strategies for personalized engagement • Act as a mentor to internal teams as needed to set expectations around customer success management; Serve as a subject matter expert for customer success strategies and product support • Develop strong product and industry knowledge to support customer success strategies and provide product-related assistance; Contribute to thought-leadership initiatives and support organizational presence at key customer and industry events

• Offers technical, clinical, educational, and sales support for leadless technology adoption • Collaborates closely with internal and external stakeholders for procedural success • Develops and manages education programs for healthcare providers • Provides clinical expertise and technical support to customers • Educates healthcare providers on product indications and patient selection • Coordinates and delivers training activities including procedure simulations • Maintains comprehensive clinical and technical product knowledge • Liaison with marketing for technology improvements • Completes administrative reporting as assigned

• Lead process improvement initiatives across the Client Services division to increase compliance, efficiency, and quality assurance. • Identify, map, analyze, and redesign operational workflows; document current and future state processes with clear standards and controls. • Continuously monitor existing processes for opportunities to reduce friction, standardize practices, and improve team performance. • Maintain a complete and current library of process documentation for Client Services operations. • Gather requirements, build project timelines, assign accountability, and drive completion of internal improvement initiatives. • Lead high-priority, one-time client-facing projects in coordination with the Client Services team. • Oversee complex, cross-functional projects requiring coordination across Client Services, Operations, Finance, Clinical, and Marketing. • Track and report on project status, risks, and outcomes to relevant stakeholders and leadership. • Manage all aspects of third-party vendor relationships including procurement standards, contract compliance, onboarding, and ongoing operational oversight. • Serve as the primary internal point of contact for vendor escalations and performance issues. • Evaluate vendor performance against established standards and make recommendations for changes as needed. • Create and maintain client- and member-facing marketing materials including PowerPoint presentations, flyers, brochures, and email communications. • Ensure all materials reflect current VytlOne branding, product updates, and regulatory requirements. • Develop and distribute internal Client Services communications as needed, including team announcements, product updates, and process change notifications. • Comply with VytlOne’s Ethical Business Conduct policy and Compliance Program. • Promptly report any allegations of impropriety to the Compliance Department. • Remain free from exclusion under OIG and SAM Medicare/Medicaid lists. • Complete all required training within established timeframes.

Role Description As Manager, Customer Engagement (Hilton Supply Management (HSM)) – Japan, Korea and Micronesia (JKM), you will report to the Senior Manager, Customer Engagement (HSM) – JKM. You will be responsible for performing the following tasks to the highest standards: - Lead and execute Account Management (AM) and Business Development (BD) functions for Japan and region, as defined, on behalf of HSM. - Execute sales strategies focused on both revenue generation and customer satisfaction, while simultaneously evolving the AM strategy to support growth. - Manage senior internal and external stakeholders, including full ownership of relationships with third-party management companies. - Continuously generate leads and convert opportunities into HSM customers, owning the full sales process including contract negotiation, and smooth transfer of onboarding of new accounts and their management thereafter. - Deliver against set KPIs and targets for Customer Engagement team, aligned with Supply Management and broader business expectations. Qualifications - A college degree or significant work experience. - 3+ years of experience in AM or sales-based role, with performance tracked against KPIs. - Solid knowledge of sales, lead generation, and AM. - Self-motivated and comfortable working remotely, with a proven ability to work autonomously while delivering against set KPIs. - Ability to analyse departmental and external data quickly and efficiently to support decision-making. - Solid problem-solving skills, including the ability to address issues collaboratively as appropriate. - Proficiency in MS Excel (e.g. VLOOKUP, PivotTables) and other Microsoft 365 tools. - Proficient in English (business level) and Japanese (native level), both written and verbal. - Excellent written and verbal communication skills. - Strong interpersonal and relationship-building skills. - Ability to travel as required when virtual methods are not appropriate, potentially up to 45% within the region. Requirements - Manager-level experience. - Experience in a start-up or greenfield environment. - Korean language proficiency. - Experience in hospitality or global corporate environment. Benefits - Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. - Dedicated to filling the earth with the light and warmth of hospitality. - Award-winning workplace culture.