Best Western Hotels & Resorts

• Drives hotel development growth across an assigned region by identifying, sourcing, and securing hotel development opportunities that expand and strengthen the brand portfolio. • Manages territory effectively by soliciting highly qualified, new properties to the BWH brand family by identifying, researching, developing, and executing effective sales, marketing, and development methods. • Achieves assigned quotas by effectively managing unit growth.

Title: Accounts Receivable (AR) Supervisor – Hybrid AZ Location: Phoenix, AZ Job Description: Full time job requisition id R5105 Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Join our Accounting and Finance team as an Accounts Receivable (AR) Supervisor, where you will lead day-to-day AR operations to support accurate billing, timely collections, and strong Members relationships. This role combines hands-on operational oversight with team leadership, serving as a key point of escalation for complex or highly visible account matters while driving efficiency, accuracy, and compliance across AR accounts and processes. You’ll work cross-functionally with internal stakeholders and Members, playing an important role in protecting revenue, improving processes, and enhancing the overall billing experience. Key Responsibilities - AR Operations and Billing Oversight: - Oversee daily operations, including review and approval of manual billing to ensure accuracy, proper coding, and timely processing. - Support month-end billing cycles and resolve discrepancies in partnership with internal teams. - Maintain billing integrity within the system to ensure accurate revenue processing. - Delinquency Management: - Lead the monthly delinquency process, including review and approval of notices. - Monitor account status and guide follow-up strategies to improve collections outcomes. - Support structured payment plans and documentation. - Member Account Support: - Serve as an escalation point for complex billing, delinquency, and account-related issues. - Partner with Members and internal teams to resolve inquiries while maintaining strong relationships, protecting company interests, and ensuring compliance with established policies and procedures. - Team Leadership and Department Support: - Supervise, coach, and develop AR staff, ensuring strong performance and service levels. - Manage workload distribution and support the team in resolving escalated issues. - Reinforce best practices in billing, collections, and customer service. - Account Setup and Contract Review: - Review contracts for new accounts, amendments, and ownership transfers. - Validate billing structures and fee setup, ensuring accurate system configuration. - Partner cross-functionally to support smooth onboarding of new accounts. - Research and resolve discrepancies related to reservation billing activity. - Central Bill Support: - Oversee Central Bill accounts to ensure accuracy and timely payments. - Review and process adjustments for reservation-related activity (e.g., early departures, no-shows). Preferred Experience and Education - Associate’s degree in accounting, finance or related field or an equivalent combination of education and experience. - Minimum 5 Years of Accounts Receivable, billing, and collections experience including lead or supervisory responsibilities. - Experience working in high-volume billing environments. - Intermediate proficiency in Microsoft Excel (e.g., PivotTables, lookups, data analysis). Required Knowledge and Skills - Working knowledge of accounting ERP systems (Workday Financials experience preferred). - Strong attention to detail and excellent organizational and time-management skills. - Solid understanding of Generally Accepted Accounting Principles (GAAP). - Knowledge of contract review and billing setup processes. - Excellent written and verbal communication skills with the ability to manage complex or sensitive account discussions. - Ability to analyze, research, and resolve both routine and complex issues using sound judgment and prior experience. - Provides day-to-day direction and general supervision according to defined standards and guidelines. - Familiarity with using basic AI-enabled tools and automated systems to support accounts receivable tasks. Work Location and Schedule - This is a hybrid position, currently requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remotely on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still supporting flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016. - Working hours are Monday through Friday, 8am to 5pm (Arizona Time). This position is not eligible for immigration sponsorship. Benefits Summary for Full-Time Employees · Medical/Dental/Vision available day one · Vacation/Sick- accruals start day one · Paid company holidays and personal holidays to celebrate what’s important to you · 401K - company contribution and match (U.S.) · Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) · Employee discounts/hotel discounts · Free financial and health wellness programs · Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Manager - Design Brand Compliance FF&E- Hybrid-AZ Phoenix, AZ Corporate Headquarters Full time job requisition id R4939 Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Leads and supports compliance with brand design initiatives with a strong focus on FF&E specification, and Property Improvement Plan (PIP) execution. Provides technical design expertise, project oversight, and coordination of board-level deliverables. This role combines hands-on design compliance leadership with program management and direct team leadership. Key Responsibilities - Oversees design programs and initiatives with a focus on brand compliance, quality, and adherence to company design standards and review processes. - Provides technical design leadership to Sr Designers responsible for FF&E review, ensuring consistency in specification, documentation, and implementation. - Promotes design excellence through oversight of interior submittal packages and formal review of proposed FF&E brand standard deviations, ensuring consistency with brand requirements. - Supports Property Improvement Plan (PIP) execution by interpreting scope, reviewing submissions, and tracking compliance. - Prepares and coordinates comprehensive monthly Board materials, including agendas, project summaries, PIP cost estimates, FF&E budget insights, and property background. - Tracks project milestones and deadlines to ensure timely and accurate Board submissions. - Collaborates with internal teams, hotel owners, and external partners to resolve design and specification issues. - Builds strong relationships with hotel owners, stakeholders, and leadership through clear communication and design guidance. - Contributes to team and departmental goals by supporting process improvements and maintaining brand standards. Preferred Experience and Education - 6+ years of professional experience in interior design or architecture with a strong emphasis on hospitality projects and FF&E specification. - Experience with hotel Property Improvement Plans (PIP). - 1 + years experience in a people-management role, preferred. - Bachelor’s Degree in Interior Design, Architecture, or related field — or equivalent experience. - NCIDQ certification preferred. Required Knowledge and Skills - Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint for reporting and board preparation. - Strong knowledge of FF&E specification, sourcing, pricing, and lifecycle considerations. - Ability to develop PIP cost estimates and interpret project budgets. - Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. - Effective communication skills, with the ability to present design concepts and project updates to both design and non-design audiences. - Ability to provide technical guidance and influence decisions related to design standards and compliance. - Working knowledge of hospitality design trends, brand standards, and industry practices. - Strong problem-solving skills with the ability to identify and resolve design and project-related issues. Work Location and Schedule - This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016 Travel - May travel up to 10% to support properties and strengthen member relationships. This position is not eligible for immigration sponsorship. Benefits Summary for Full-Time Employees - Medical/Dental/Vision available day one - Vacation/Sick- accruals start day one - Paid company holidays and personal holidays to celebrate what’s important to you - 401K - company contribution and match (U.S.) - Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) - Employee discounts/hotel discounts - Free financial and health wellness programs - Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Title: Associate Program Manager, Regional Marketing - Hybrid AZ Location: Phoenix, AZ time type Full time job requisition id R5058 Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Serves as a strategic advisor to their assigned Co-ops by providing insights and guidance on marketing strategy based on regional needs, customer behavior, and market nuances. Supports marketing and sales objectives by managing programs and projects that advance marketing goals for assigned products, services, or regions, translating regional insights into actionable marketing plans and initiatives in partnership with internal teams, external vendors, and Member properties. Essential Duties and Responsibilities: - Develop and execute marketing plans, proposals, and promotional initiatives for assigned products, services, market segments, or regions (Co-ops), aligning strategy to regional trends and opportunities. - Coordinate integrated marketing activities across advertising, direct marketing, events, field marketing, and digital platforms to ensure alignment with brand strategy, regional priorities, and business objectives. - Research regional needs and marketing communication opportunities, developing presentations, recommendations, and promotional content tailored to market dynamics. - Partner with internal teams and external vendors to develop, schedule, and produce marketing materials, including creative assets and messaging. - Analyze marketing performance data to evaluate effectiveness, identify regional trends and variances, and provide data-driven recommendations. - Prepare and deliver reports and presentations to communicate insights and support strategic decision-making. - Support budget planning, vendor coordination, and cost tracking to ensure effective execution of marketing initiatives. - Manage assigned Co-op activities in partnership with leadership, including stakeholder communication, meeting coordination, and identification of regional opportunities. - Leverage AI-enabled tools and emerging technologies to enhance data analysis, campaign optimization, and marketing efficiency. Education and Experience: - Bachelor’s degree in marketing, business administration, communications, or a related field; or an equivalent combination of education and experience. - Approximately 2+ years of professional marketing experience, preferably within hospitality, travel, or multi-location environments. Required Knowledge and Skills: - Understanding of integrated marketing principles across advertising, digital, events, and field marketing. - Strong analytical skills with the ability to translate data into actionable insights and recommendations. - Ability to manage projects and coordinate cross-functional teams effectively. - Experience with marketing performance metrics and budget tracking. - Proficiency in Microsoft Office, including Excel and PowerPoint. - Strong written and verbal communication skills. - Ability to manage multiple priorities in a deadline-driven environment. - Familiarity with market segments and brand positioning. - Experience using AI-enabled tools for analysis, forecasting, or campaign optimization preferred. Work Schedule/Location/Other Requirements - You must reside in Arizona for this role. - This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters’ location, with the option to work remotely on Tuesdays and Thursdays. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016. - May travel up to 10% of work time. This position is not eligible for immigration sponsorship. Benefits Summary for Full-Time Employees · Medical/Dental/Vision available day one · Vacation/Sick- accruals start day one · Paid company holidays and personal holidays to celebrate what’s important to you · 401K - company contribution and match (U.S.) · Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) · Employee discounts/hotel discounts · Free financial and health wellness programs · Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Title: Managing Director, Worldwide Sales – Corporate Travel - Hybrid AZ Location: Phoenix, AZ time type Full time Hybrid job requisition id R5021 Job Description: Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Position Summary Reporting to the Sr. Vice President of Worldwide Sales, the Managing Director of Corporate Travel, Worldwide Sales (WWS) is responsible for advancing the Company’s global business development objectives through strategic leadership of BWH®Hotels’ Corporate Travel Sales function. This role drives revenue growth, strengthens market position, and enhances brand value by aligning global sales strategies with organizational priorities and evolving market dynamics. Key Responsibilities & Impact Strategic Business Development & Revenue Growth - Identify, evaluate, and execute strategic business opportunities through comprehensive market analysis, competitive intelligence, and forward-looking sales strategies. - Develop and implement global sales plans that deliver industry-leading revenue contribution and sustainable growth. - Expand presence across key business verticals by cultivating high-value relationships and unlocking new revenue streams. Brand Positioning & Commercial Effectiveness - Strengthen brand awareness and B2B performance by educating hoteliers on market trends and customer expectations. - Provide strategic guidance to brand and property teams to drive business activation, including participation in sales programs, alignment on pricing, inventory, and partner requirements. - Ensure the organization is positioned as a trusted and valued partner to clients and stakeholders. Performance Management & Market Penetration - Drive market penetration and hotelier engagement through disciplined tracking of KPIs, performance metrics, and business outcomes. - Utilize advanced analytics, predictive modeling, and AI-driven insights to refine strategies, identify gaps, and implement timely course corrections. Financial Leadership - Direct and manage the divisional sales budget, ensuring alignment with financial objectives and optimal allocation of resources. - Maintain accountability for revenue contribution, profitability, and return on investment across sales initiatives. Sales Organization Leadership - Lead, develop, and retain a high-performing, customer-centric, global Corporate Travel sales team. - Establish a culture of accountability, engagement, and service excellence that drives both hotelier satisfaction and guest loyalty. - Provide strategic direction, coaching, and mentorship to sales leaders, ensuring alignment with organizational goals. - Assess team capabilities, identify development opportunities, and implement targeted training and succession planning initiatives. Cross-Functional Collaboration & Alignment - Partner with marketing, operations, and development leadership to leverage regional strengths and align commercial strategies. - Integrate sales programs, processes, and communications across the organization to ensure consistency and effectiveness. - Foster strong internal and external relationships, maintaining open communication with hotel partners and key stakeholders. Organizational Leadership & Strategic Influence - Articulate and communicate a clear sales vision that aligns teams and stakeholders toward shared objectives. - Navigate organizational complexity with strong business acumen and executive presence. - Anticipate industry trends and proactively adapt strategies to maintain competitive advantage. Experience & Education - Minimum of 10 years of progressive experience in sales, preferably within the hospitality industry. - Demonstrated success leading global sales teams and delivering measurable revenue growth. - Bachelor’s degree in business or related field preferred; or equivalent experience. Core Competencies Financial & Commercial Acumen - Strong financial management, budgeting, and performance accountability. - Deep understanding of competitive landscape and industry dynamics. Communication & Influence - Exceptional communication skills with the ability to translate complex concepts into clear, persuasive messaging. - Confidence and effectiveness in engaging with senior leadership and key stakeholders. Execution & Resilience - Proven ability to manage multiple priorities in a fast-paced environment. - Self-motivated, proactive, and composed under pressure, with the ability to inspire confidence in others. Leadership Expectations - Demonstrates exceptional leadership, inspiring cross-functional teams toward a unified vision. - Provides strategic direction and drives accountability in achieving sales objectives. - Effectively navigates organizational dynamics in high-visibility environments. - Anticipates future trends and translates vision into actionable strategies. Relationship Management & Problem Solving - Builds and leverages strong partnerships across internal teams and external stakeholders. - Applies strategic thinking and an entrepreneurial mindset to solve complex business challenges and drive growth. Additional Requirements - Up to 50% travel. - This is a hybrid position, requiring an onsite presence Mondays, Wednesdays and Fridays* at our Headquarters, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. (6201 N 24th Parkway | Phoenix | AZ | 85016) This position is not eligible for immigration sponsorship. Benefits Summaryfor Full-Time Employees ·Medical/Dental/Vision available day one ·Vacation/Sick- accruals start day one ·Paid company holidays and personal holidays to celebrate what’s important to you ·401K - company contribution and match (U.S.) ·Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) ·Employee discounts/hotel discounts ·Free financial and health wellness programs ·Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Title: Worldwide Sales Manager - Remote-TX, Remote-OK, Hybrid-AZ Location: TX, OK-AZ, Phoenix Remote Full time job requisition id R5014 Job Description: Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose This position is field based working strategically with Worldwide Sales Assigned Business Travel Accounts as well as Key Account Development Accounts to increase room night growth and drive revenue contribution to Best Western hotels globally. Sixty percent of the time is spent on customer appointments, local office presentations and client market site inspections. The other forty percent of the time is spent managing and building relationships with specific accounts based in territory. Success will be achieved by incremental revenue for the assigned and developed accounts. Essential Job Results - Cultivate customer relationships in assigned territory - Recognize areas for revenue growth opportunities - Conduct in market site inspections to display the Brand - Achieve revenue targets for assigned accounts - Qualify customer’s business needs and identify/new opportunities for customer solutions and work with worldwide sales managers on implementation opportunities - Organize activities/resources in a manner that maximizes productivity and efficiency - Ensure client satisfaction by facilitating positive, long-term relationships. - Promote and educate key feeder market customers on the Brand value proposition - Supports team effort by participating in cross-functional projects as needed - Leverage AI tools, industry data, and insights to monitor performance, identify trends, and optimize sales revenue strategies. Experience and Education - Bachelor’s degree in business administration, marketing, hotel administration, or an equivalent combination of education and sales or marketing experience. - 5+ years hospitality sales or similar experience preferred. Skills & Competencies - Must be proficient with Microsoft Outlook, Microsoft Teams, Word, Excel and preferably PowerPoint. Must also gain an in-depth knowledge of Salesforce.com to be able to efficiently and accurately perform job responsibilities. - Self-starter with excellent organization, interpersonal, and communications skills. - Adaptable in rapidly changing business environment. - Meets established goals/quotas and attendance, availability and schedule adherence expectations. Work Location and Schedule - May travel up to 50% of work time - territory consists of Texas and Oklahoma - Only candidates residing in Texas, Oklahoma, and Arizona will be considered. - Arizona-based positions will require onsite presence Mondays, Wednesdays and Fridays at our Global Operations Center, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 20400 N 29th Avenue, Phoenix, Arizona 85027. This position is not eligible for immigration sponsorship. Benefits Summaryfor Full-Time Employees ·Medical/Dental/Vision available day one ·Vacation/Sick- accruals start day one ·Paid company holidays and personal holidays to celebrate what’s important to you ·401K - company contribution and match (U.S.) ·Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) ·Employee discounts/hotel discounts ·Free financial and health wellness programs ·Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

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• Create, manage, and maintain property improvement plan reports by applying design sensibility, company and industry standards, and technical expertise • Effectively manage relationships and engage in collaborative problem-solving to support Members as they navigate the design process through successful completion of their property improvement plan projects • Communicate and track key information regarding projects progress and milestones. • Communicate and coordinate with internal teams and departments to identify appropriate, compliant solutions that achieve desired outcomes. • Serve as a key organizational resource by maintaining an up-to-date knowledge base with design standards and construction documents. • Accountable, results-driven team player that enjoys creative problem-solving through a positive, win-win mindset that focuses on solutions and outcomes that benefit all. • Proactively and effectively set and meet goals and objectives that align and support organization objectives. • Exemplify the spirit of caring by having Member-focused pride and a passion for service. • Build rapport with Members while empowering and encouraging desired outcomes.