Role Description The Mobile Crisis Specialist (MCS) is responsible for receiving, responding to, and triaging crisis and mobile crisis requests delivered via warm transfer from the Regional Crisis Call Center and 988. The MCS screens against the medical criteria for mobile crisis requests, ensures safety, coordinates care, and documents the interaction in a crisis data platform that creates dispatch requests. The MSC coordinates with the Clinician and Dispatcher team on shift. Shifts available: Monday - Friday, 10 am to 6:30 pm EST Remote Primary Duties - Respond to incoming calls for mobile crisis response across all contracts within scope of employee work; completes outbound calls, to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency. - Demonstrate effective engagement skills. - Screen incoming crisis requests resulting in safety and crisis resolution; effectively use the medical necessity criteria to guide crisis intervention based on acuity and risk. - Utilize knowledge of crisis continuum alternatives to MCR when a person does not qualify, resulting in crisis or contact resolution. - Participate in required training, supervision, meetings, and clinical oversight; demonstrates enhanced knowledge and skill over tenure, suicide intervention and prevention, the behavioral health system, mental health and diagnostics, community resources, effective communication, active listening, and contact center industry standards. - Demonstrate effective documentation skills; ensure all interactions are documented in the designated platform in accordance with policies, procedures, and industry or organizational standards of practice. - Adhere to call center policy and procedures. Essential Competencies - Critical thinking and effective decision-making for managing high-acuity crisis requests and decision-making skills that facilitate safety and crisis resolution. - Demonstrates clear/concise/logical verbal and written business communication. - Plans effectively and adjusts effectively to new processes. - Builds and maintains collaborative relationships. - Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice; this includes knowledge of Medicaid managed care, behavioral health, crisis assessment and intervention, suicide intervention, recovery concepts, and community resources. Qualifications - Master's degree in a human services-related field is required, Social Work or Counseling preferred. - Behavioral health professionals preferred. - Experience with crisis intervention and contact center training is strongly preferred. - Experience working with learners in a virtual environment. Requirements NOTE: Crisis Services operates 24 hours a day, seven days a week, and 365 days a year. HopeLink Behavioral Health will make reasonable efforts to provide staff members with a stable, predictable individual work schedule; however, due to the nature of this work, not all schedule accommodations can be made or maintained within the above-stated shifts. Benefits The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position. Company Description Ready to Join Our Mission? If you're passionate about helping people achieve mental wellness, we encourage you to apply! HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion. 'Where Hope Meets Help.' We are unable to hire in the following states: - California - Illinois - Massachusetts - Michigan - New York - North Dakota - Ohio - Oregon - Washington - Wyoming

Role Description Do you enjoy helping others create meaningful and memorable experiences while working in a flexible, independent environment? This opportunity is perfect for individuals who are highly organized, enjoy connecting with people, and thrive when managing details and personalized planning. As a Lifestyle Planning Specialist, you will assist clients with coordinating customized experiences that reflect their interests, preferences, and goals. - Communicate with clients to better understand their vision - Research options - Coordinate reservations - Organize schedules - Ensure every part of the planning process runs smoothly - Provide thoughtful recommendations - Maintain clear and professional communication - Offer ongoing support before, during, and after each experience Strong attention to detail and excellent customer service skills are essential in this role. This opportunity provides access to training resources and professional tools designed to support your growth and success. The flexible remote work environment allows you to create a schedule that fits your lifestyle while building valuable skills in communication, organization, customer relations, and planning. Individuals who are proactive, dependable, and comfortable working independently will thrive in this role. Familiarity with online tools and digital platforms is helpful, though no previous experience is required. A positive attitude, willingness to learn, and passion for helping others are the most important qualities for success. Qualifications - Highly organized - Enjoy connecting with people - Strong attention to detail - Excellent customer service skills - Proactive and dependable - Comfortable working independently - Familiarity with online tools and digital platforms (helpful) - Positive attitude and willingness to learn - Passion for helping others Requirements - No previous experience required Benefits - Access to training resources - Professional tools designed to support growth and success - Flexible remote work environment

Role Description Your future role at a glance: - Location: Remote - Department: Enterprise Clinical Informatics - Schedule: Full-time | Day Shift - Salary: $96,208.99 - $134,109.89 per year How you’ll make an impact in this role: - Partner with clinical operation executives to translate care team needs and regulatory requirements into scalable technology specifications. - Drive the design, implementation, and optimization of electronic medical record systems to improve overall clinical user experience. - Evaluate and redesign complex clinical and business workflows to eliminate operational inefficiencies through tailored system solutions. - Develop advanced data solutions, dashboards, and reporting mechanisms to empower leadership with actionable performance metrics. - Lead change management initiatives and end-user education programs to ensure high adoption rates for newly implemented technologies. Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. - Bachelor’s degree in healthcare, informatics, information systems, business, or a related field, or an equivalent combination of education and experience (preferred). - Minimum of 5 years of progressive experience working within clinical informatics, healthcare IT, business analysis, or systems implementation (preferred). Benefits - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options. - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance. - Time to recharge: pro-rated paid time off (PTO) and holidays. - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning. - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources. - Family support: parental leave, adoption assistance and family benefits. - Other benefits: optional legal and pet insurance, transportation savings and more. Company Description Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Role Description As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor from kickoff through go live. You are focused on time to value, ensuring every customer is set up to meet and exceed their success measures. You bring deep implementation expertise, a strategic mindset, and the ability to manage competing priorities without losing sight of the customer experience. In your role as a senior team member, you are self-directed, thrive in complex environments, and take pride in delivering implementations that genuinely transform how customers do business. Responsibilities - Customer Relationship & Value - Act as a trusted advisor to customers, developing a deep understanding of their business requirements and objectives to deliver tailored Conexiom platform solutions. - Serve as the principal point of contact throughout the implementation lifecycle, providing strategic guidance and expert consultation on platform best practices. - Monitor and support user adoption, proactively addressing concerns to ensure customers achieve maximum value from the platform. - Project Portfolio Management - Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality. - Develop and lead execution of comprehensive project plans that account for both customer and organizational strategic goals. - Track project progress, manage risks, and implement timely interventions to keep implementations on track. - Facilitate clear and consistent communication to customers and internal stakeholders through status updates, reports, and presentations. - Platform Implementation - Lead customers through end-to-end platform setup and launch, including business requirements gathering, configuration, testing, training, and go-live. - Collaborate with Product and Development teams to ensure accurate translation of customer requirements into the implementation process. - Conduct testing and quality assurance to ensure implementations meet and exceed customer expectations. - Documentation & Transition - Create and maintain detailed implementation documentation including business requirements, customizations, and customer-specific configurations. - Partner with Customer Success and Support to ensure seamless post-implementation handoffs and continuity of service. - Provide post-implementation support as assigned, addressing customer needs with a focus on continuous improvement. Qualifications - 5+ years of experience in SaaS implementation or technical onboarding, with a demonstrated track record of managing complex, concurrent projects. - Strong project management skills with proven ability to develop and execute comprehensive project plans against defined SLAs and timelines. - Strong technical aptitude with working knowledge of APIs, SFTP, data mapping and technical scoping, with the ability to translate complex integration requirements into actionable implementation solutions. - Exceptional communication and interpersonal skills, with the ability to engage and influence effectively across all levels of an organization. - Demonstrated ability to act as a trusted advisor, translating complex customer business requirements into effective platform solutions. - Strong analytical and problem-solving skills, with the ability to proactively identify and resolve technical and project-related challenges. - Customer-focused mindset with a commitment to delivering best-in-class implementation experiences and exceeding customer expectations. - Highly self-directed and accountable, with the ability to manage competing priorities and know when to escalate appropriately. - Experience delivering end-user training to diverse audiences in a SaaS or technology environment. - Familiarity with Manufacturing and Distribution is an asset. - Experience with ERP administration and/or accounting is an asset. Benefits - Training and development opportunities. - Competitive compensation. - Work/Life balance – Open PTO Policy in North America & Flex days in the UK. - Comprehensive health, dental, & vision insurance.