BDR Solutions LLC

Role Description BDR is seeking several Healthcare Schedulers / Customer Service Representatives (CSR) to join our growing team! This will be a Remote role with the duties performed virtually from your home office. Role Overview: - Provide coordination of care to Veterans and assist to schedule Medical and Dental appointments. - This job will require Veteran and Provider outreach. - A referral will be used as the source to schedule and various systems will be utilized. Responsibilities: - Contact assigned list of Veterans to determine their medical appointment scheduling preference Provider and availability. - Contact In-Network providers to schedule appointment within Veteran Preference and contracted time frames. - Track all booked and arrived appointments for patients generated through outreach efforts. - Ensure patient confidentiality with the handling of all patient health information and records. - Communicate all issues with leader. - Support Inbound/Outbound patient phone calls. - Respond to or refer incoming calls in a prompt, pleasant, and professional manner. - Always remain in the call queue unless permission to leave is approved. - Confirm address spelling and verification of addresses using the appropriate software. - Administer schedule additions, changes, or inquiries in the appropriate database within required time frames. - Process scheduling requests in a timely fashion. - Work effectively in a structured, production environment. - Adhere to daily schedules and assignments. - Work with leadership team to identify and forward potential Quality of Care complaints. - Maintain strict member and company confidentiality. - Perform other related duties as assigned. Qualifications - High school diploma or GED. - Must be able to start on June 15, 2026. - 1+ year of experience in a medical or health insurance environment. - 3-4 years of experience in a call center environment. - Knowledge of medical terminology (provider specialties, ICD/CPT codes etc.). - Proficient in Microsoft Office Suite. - Must have workspace in the home with a door and no distractions. - Ability to multi-task and exhibit solid organizational skills, flexibility, time management and attention to detail. - Experience in a related environment (i.e., office, administrative, clerical, etc.) using phones and computers as the primary job tools. - Metric focused and ability to consistently meet productivity standards. - Must be able to type 35 WPM to qualify. - Must be detail oriented and able to effectively document and communicate details. - Must have outstanding communication skills (written and verbal) and be able to maintain relationships in a positive and professional demeanor. - Ability to work remotely from home with a high degree of accountability. Requirements - Previous experience supporting a Federal Contract. - Employment is contingent upon successful completion of a pre‑employment drug test. - This position is also subject to the company’s random drug testing policy. - U.S Citizenship is required. - Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. - Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Benefits - The hourly compensation range for this position is $16.00-17.00 depending on location plus Health & Welfare. - Compensation decisions depend on a wide range of factors, including but not limited to location, skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. Company Description BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

About us: BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments. (Military Veterans are highly encouraged to apply) Role Overview: We are seeking a remote Human Resources Generalist to support day‑to‑day HR operations, benefits administration, and Service Contract Act (SCA) compliance for a growing federal contracting workforce. This remote role supports employees across multiple states and collaborates closely with HR, Operations, Payroll, Contracts, and Talent Acquisition. Responsibilities: Benefits Administration: - Administer benefits programs (medical, dental, vision, life, wellness, fringe benefits) and manage enrollments, billing audits, and vendor issues. - Track benefits eligibility across employee types (exempt, non-exempt, SCA, etc.), ensuring compliance with internal policies and federal requirements · Support the development of benefits-related communications, including open enrollment guides, FAQs, and policy updates SCA Contract Compliance: - Support SCA compliance, including wage determinations, fringe benefit tracking, employee notifications, and coordination with internal teams and third‑party administrators. - Collaborate with Contracts, HR, Payroll, and Talent Acquisition to implement SCA requirements, including wage updates, employee notifications, and onboarding practices aligned with applicable WDs. General HR Operations: - Manage core HR operations including onboarding, offboarding, orientations, performance review support, employee relations, and HR reporting. - Ensure compliance with federal, state, and local employment laws across a multi‑state workforce. - Support audits, HR process improvements, training, and cross‑functional HR initiatives. - This summary reflects the general scope of the role and is not an exhaustive list of all duties, responsibilities, or qualifications. Required Minimum Qualifications: - Bachelor’s degree in HR, Business Administration, or related field (or equivalent experience). - 3+ years benefits administration experience. - 1+ year supporting SCA wage determinations or fringe benefits. - 1+ year HR Generalist experience. - 1+ year HR experience in a government contracting environment. - Strong communication, organization, problem‑solving skills, and HRIS proficiency. - Ability to maintain confidentiality and manage multi‑state employment requirements. - Ability to travel 2–3 times per year. - Thorough knowledge of employment-related laws and regulations - Successful completion of background screening and compliance training. - Must be authorized to work in the U.S. (citizenship may be required for certain contracts). Nice to Have Qualifications: - Experience supporting distributed, remote, and multi‑state workforces. - Advanced Excel and strong PowerPoint skills. - Experience with HR technology and benefits administration systems. - SHRM‑CP, PHR, CEBS, or similar certification. - Candidates in the Washington, DC–Maryland–Virginia (DMV) region are preferred for occasional in‑person meetings. In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Requirements null

About us: BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments. (Military Veterans are highly encouraged to apply) Role Overview: The FOIA/Privacy Project Manager oversees all aspects of the Freedom of Information Act (FOIA) and Privacy program operations, including staffing, workflow management, quality control, risk management, and reporting. This role serves as the primary point of contact for the Contracting Officer’s Representative (COR) and leadership, ensuring that all activities comply with federal statutes, regulatory guidance, and agency requirements. The Project Manager must be fully versed in FOIA processes, lifecycle management, records handling, and privacy compliance. Responsibilities: Program Oversight & Leadership - Lead day-to-day FOIA/Privacy program operations, ensuring timely and accurate request processing. - Manage staffing levels, task assignments, employee performance, and workload forecasting. - Coordinate with COR, VA leadership, and internal stakeholders to ensure transparency and accountability. FOIA Lifecycle Management - Oversee intake, search, review, redaction, and response processes for FOIA requests. - Ensure compliance with FOIA, Privacy Act, federal records requirements, and agency policies. - Monitor and maintain workflow tools, tracking systems, and reporting dashboards. Quality Assurance & Risk Management - Implement quality control procedures to ensure accuracy, legal sufficiency, and consistency. - Identify risks, operational bottlenecks, and areas for process improvement. - Develop mitigation strategies and corrective action plans. Stakeholder Engagement - Serve as primary liaison with COR, government leadership, and external partners. - Prepare and deliver program reports, metrics, briefings, and performance updates. Training & Continuous Improvement - Provide training to staff on FOIA processing, privacy requirements, and records management. - Develop SOPs, desk guides, and process enhancements to improve efficiency and compliance. Required Minimum Qualifications: Education: - Bachelor’s degree in Business, Public Administration, Information Systems, Legal Studies, or related field. - Substitution: Four (4) years of relevant experience may substitute for degree. Experience: - Minimum of three (3) years managing teams or federal support operations. - Minimum of one (1) year supporting FOIA, records management, privacy, or compliance programs. - Substitution: Demonstrated FOIA workflow experience may substitute for certifications. - Experience with systems such as FOIAXpress, PAL, CaseTrack, eDiscovery tools, Relativity, SharePoint, or similar. Certifications: - PMP preferred; Lean Six Sigma or Records Management certifications a plus. Knowledge & Skills: - Expert understanding of FOIA and Privacy Act requirements and workflows. - Strong organizational, communication, and problem‑solving skills. - Proficiency with FOIA tracking systems, redaction tools, and document management platforms. - Understanding of: - Federal records management (NARA guidelines) - Privacy Act and PII handling procedures - Section 508 compliance as it relates to document accessibility Security Clearance Requirements: - Public Trust, Moderate Risk, or other clearance level depending on the agency - Ability to pass background checks or suitability screenings Nice to Have Qualifications: - PMP preferred; Lean Six Sigma or Records Management certifications a plus. In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Requirements null

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr. Back-End Developer will focus on building secure, scalable, and high-performing server-side applications and APIs. The developer will work closely with cross-functional teams, including front-end engineers, DevOps, cybersecurity, and IRS stakeholders, to design, develop and maintain back-end solutions aligned with cloud and security standards. - Lead the design and development of secure back-end services, RESTful APIs, and microservices that integrate with IRS digital platforms. - Implement best practices for cloud-native applications in an AWS and Kubernetes-based environment, ensuring compliance with IRS Publication 4812, NIST 800-53, and FISMA requirements. - Collaborate with product owners, technical leads, and stakeholders to refine user stories and translate them into functional back-end features. - Support CI/CD processes using Jenkins, GitHub Actions, and SonarQube, including automated testing and secure deployments. - Perform unit testing, integration testing, and assist in developing automated test cases to ensure 90%+ code coverage for critical functionality. - Troubleshoot and resolve production issues, providing root cause analysis and implementing long-term fixes. - Contribute to performance tuning, scalability testing, and capacity planning to meet IRS standards for availability and load performance. Qualifications - Bachelor's degree in Computer Science, Software Engineering, or related field. - 7+ years of back-end development experience, including at least 3+ years in a senior or lead developer role. - Experience working in Agile/Scrum environments delivering iterative releases. - Familiarity with cloud environments, FedRAMP, FISMA, and NIST 800-53 standards. - Experience with tools such as Jenkins, Git, SonarQube, NexusIQ, Selenium, and AppDynamics. Requirements - This position requires the ability to obtain and maintain a Public Trust background investigation. - Minimum Requirements: Favorable Tier 2 – Moderate Risk Public Trust (SF-85P) investigation. - Elevated Eligibility: Tier 4 – High Risk Public Trust (SF-85P) investigation, if duties involve elevated system privileges, access to sensitive systems. - Staff-Like Access: Contractor personnel must receive a favorable suitability determination before being granted staff-like access to IRS information systems. - U.S Citizenship is required. Benefits - BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.