Role Description AI is transforming how we operate, and we’re leaning into it. It’s helping us move faster, reduce friction, and create efficiencies across the business. At the same time, Bish’s firmly believes that AI will never replace the feeling of being genuinely cared for by another human. In fact, as automation increases, the value of exceptional human connection only becomes more important. That’s why we’re investing in a high-impact, high-touch role focused on customers who expect and deserve an exceptional experience. These are customers purchasing high-end RVs, trusting us not just with a transaction, but with a meaningful experience. We’re looking for a Customer Champion, someone who not only supports customers at the highest level but elevates every interaction into something truly memorable. Key Objectives - Our customer satisfaction is already industry leading. That’s the starting point, not the goal. - Redefine what “exceptional” feels like for VIP customers. - Turn high expectations into unforgettable experiences with innovation and creativity. - Deliver speed, precision, and personalization every time. - Proactively create value throughout the ownership journey, not just respond when something goes wrong. - This is not a reactive role. It’s an ownership-driven position where you anticipate needs, prevent friction, and create meaningful moments before customers ever have to ask. Responsibilities - The VIP Experience: You are the dedicated point of contact for our highest-value customers. You build trust quickly, personalize every interaction, and continuously look for ways to enhance their ownership journey. - Proactive Value Creation: You don’t wait for issues; you stay ahead of them. You identify opportunities to add value, improve experiences, and deliver thoughtful touches that elevate the relationship over time. - Speed Without Compromise: When something matters to a VIP customer, it matters now. You respond with urgency, take full ownership, and drive resolution without handoffs or delays. - Complex Coordination: From multi-step bookings to special requests and high-priority needs, you handle moving parts with confidence and precision. Details matter and you don’t miss them. - Human Connection in an AI-Driven World: You leverage tools and systems to move faster but your real value is in how you make customers feel: understood, prioritized, and genuinely cared for. Qualifications - You’re not just skilled at handling customer transactions; you genuinely care for each customer as if it were your own family. - You think ahead, not just in the moment. - You take ownership instinctively, seeing things through without deflecting responsibility. - You move with urgency and confidence, even in complex situations. - You communicate clearly, calmly, and with purpose. - You care deeply about details because you know they shape the experience. - You actively look for ways to make every interaction better than expected. - Ability to pass a background and drug test. - Demonstrate alignment with the Company’s vision, mission, and core values in all interactions. Expected Results - VIP customers feel like they have a trusted advocate guiding their ownership journey. - Needs are anticipated and addressed before they become issues. - Customers experience thoughtful, proactive touchpoints that add real value over time. - When issues do arise, they are resolved quickly, cleanly, and without escalation. - Every interaction feels personal, effortless, and personal. - Customers are not just satisfied; they’re surprised, delighted, and deeply loyal. Company Description Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results. Benefits - Comprehensive benefits package including medical, vision, dental, and other supplemental coverages. - 401K matching. - Employee discounts. - Company-paid life insurance. - Gym membership reimbursement. - Opportunities for advancement. - Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products. - RV Borrowing Program. - Incredible Team Culture.

• Provide high-quality customer support via live chat and email, resolving player inquiries related to accounts, payments, promotions, and platform-related issues. • Have experience dealing with escalated tickets, investigating, and debugging prior to escalations. • Experience with dealing with game providers using their service desk and dealing with bet issues or bugs. • Manage and resolve player complaints professionally, escalating complex or unresolved cases to senior team members when required. • Assist players with account creation, password resets, deposits and withdrawals, bonuses, and other account-related queries. • Maintain up-to-date knowledge of Winna’s products, promotions, terms, and policies to ensure accurate and consistent communication. • Follow company security protocols and ensure compliance with gaming regulations and responsible gambling standards. • Troubleshoot and resolve common technical issues, including platform errors, payment processing issues, and site navigation challenges. • Capture and communicate player feedback to relevant internal teams to support continuous improvement. • Maintain accurate and detailed records of customer interactions for reporting and compliance purposes. • Collaborate closely with internal teams to resolve issues efficiently and improve the overall player experience.

Role Description The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology, and customer service skills. This is a work from home position. - Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. - Coordinates claims electronically and via telephone both in English and Spanish. - Handles eligibility inquiries both in English and Spanish and all lines of business. - Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. - Ensures first call resolution through problem solving and effective call/email/chat handling. - Meets demands for privacy, confidentiality, precision. - Documents all customer information, communications in Customer Relationship Management (CRM) system. - Maintains a working knowledge of our clients’ requirements using a Knowledge Base. - Provides mentoring, training, and development to other CSRs as needed. Qualifications - 2+ years of college preferred. - 2+ years of contact center experience preferred. - High school diploma or equivalent required. - 18 years of age or older. - Time management skills and the ability to work independently are essential for this role. - Excellent organizational, written and oral communication skills both in English and Spanish. - Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer. - Customer service oriented (empathetic, responsive, patient, and conscientious). - Must have experience with maneuvering electronic data between various environments. - College degree preferred. Requirements - This position requires full, flexible availability, although will generally be M-F 8-5. Company Description

Role Description We are seeking enthusiastic and detail-oriented individuals to join our team as Travel Experience Planners. In this role, you will assist clients with designing and organizing memorable travel experiences by coordinating trip details, researching destinations, and ensuring every aspect of the journey is thoughtfully planned. This opportunity is ideal for individuals who enjoy travel, creativity, and helping others turn their travel ideas into well-organized experiences. Travel Experience Planners use established booking platforms and travel resources to assist with reservations, itinerary development, and travel logistics. - Assist clients in planning travel experiences including flights, hotels, cruises, resorts, tours, and vacation packages - Research destinations and provide recommendations based on client preferences, travel goals, and budgets - Design organized travel itineraries that outline all trip components and activities - Coordinate reservations and communicate with travel suppliers to confirm availability - Maintain accurate records of bookings, confirmations, and client communications - Provide guidance on travel schedules, documentation requirements, and itinerary details - Support travelers with questions or itinerary updates before and during their trips - Stay informed about travel promotions, supplier updates, and destination information Qualifications - Strong organizational and communication skills - Ability to manage multiple travel requests and details simultaneously - Customer-service mindset with strong attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and familiarity with online systems - Interest in travel, tourism, hospitality, or trip planning - Previous experience in customer service, hospitality, event planning, or travel coordination is helpful but not required Benefits - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop expertise in travel planning and destination research - Supportive team environment focused on professional growth - Potential travel-related incentives and industry perks - $45,000 - $65,000 a year Additional Information This role offers flexibility and provides tools and training designed to support individuals in planning and coordinating travel experiences for clients. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.