Augment Professional Services

Job DetailsJob Location: Houston, TX 77002Salary Range: $45.00 - $65.85 HourlyLocation / Worksite Remote (Based out of Houston, TX) About Augment Professional Services (APS) Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives. Position Overview Conducts complex quality assurance tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements. Performs advanced development and execution of test cases. Duties and Responsibilities include the following: Handles complex or ambiguous quality assurance issues and works with internal IT staff to determine resolutions. Drafts and revises complex testing documentation (including plans, conditions, and scripts). Executes advanced tests according to established plans and scripts, documents problems in an issue log, and retests software corrections to ensure problems are resolved. Plans and schedules user acceptance and alpha and beta testing schedules. Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow. Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies. Supervisory Responsibilities: May coach and mentor less-experienced analysts and act as team leader on systems projects. QualificationsRequired Technical Skills (Basic Qualifications) Education and Experience Required: Bachelor’s Degree in Computer Science, MIS, or similar area of study. 3-5 years of previous experience required. An additional four years of related experience may substitute for the Bachelor’s degree. Other Knowledge, Skills or Abilities Required: Advance SQL, DBT, AWS Glue, Snowflake, API development, Data Modeling. Must have great communication skills. Knowledge and understanding of the Software Development Life Cycle (SDLC). QA testing, system design and analysis. Hands-on experience in developing QA plans and test cases. QA methodologies, procedures, and documentation. Quality Center software processes and procedures. Quick Test Pro (QTP) automation experience. Project Management. Training and communication skills. Query tools, SQL and Toad. Expertise in all aspects of the software development lifecycle in a structured environment. Understands project risk, particularly from a quality perspective. Subject matter knowledge of general business operations (HR, Finance). Various databases, applications, and technologies including but not limited to: Peoplesoft, AS400, Visual Basic, web applications and Cloud Computing, CRM, SalesForce, ETL, Informatica, GIS, GPS, ESP, and other reporting tools. Ability to oversee functional business process and technical testing services for designated software and business process development projects, and externally developed projects from initiation to implementation. Preferred Experience / Qualifications Bachelor’s Degree in Computer Science, MIS, or Business Administration. A minimum of five years relevant experience and one year experience in a leading role. Certification(s) in Quality Assurance or related area. APS Consulting Footer Augment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction. Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence. Equal Opportunity Statement Augment Professional Services (APS) is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job DetailsJob Location: Houston, TX 77002Salary Range: $25.00 - $35.00Location / Worksite Remote (Supporting CST or EST Time Zones) – Houston, TX (Client Location Reference) About Augment Professional Services (APS) Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives. Position Overview The Talent Coordinator plays a critical role in supporting talent onboarding and pre-employment processes within a dynamic, high-volume environment. This position operates as a key liaison between candidates, hiring teams, and internal stakeholders to ensure a seamless and positive onboarding experience. Working in a fully remote capacity, the Talent Coordinator ensures all pre-employment requirements are completed efficiently while maintaining strong communication and engagement throughout the hiring lifecycle. This role contributes directly to workforce readiness by coordinating background checks, onboarding steps, and candidate communications while upholding high standards of customer service and operational excellence. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while supporting time-sensitive hiring initiatives across various regions. Key Responsibilities Serve as the first point of contact for candidates regarding background checks and drug screening processes Act as a brand ambassador by representing organizational values and ensuring a positive candidate experience Build and maintain strong partnerships with internal teams and external stakeholders Provide clear, timely, and professional communication throughout the hiring and onboarding process Maintain accurate and up-to-date candidate records and onboarding documentation Support issue resolution and escalate complex matters as needed Coordinate pre-employment processes and ensure timely completion of all onboarding requirements Monitor and track progress of background checks and other pre-employment activities Perform administrative tasks including reporting, documentation updates, and research support Deliver high-quality customer service to all stakeholders involved in the hiring process QualificationsRequired Technical Skills High School Diploma or GED (accredited) Four years of prior work experience in HR or Recruitment 1–3 years of experience Proven ability to establish and maintain excellent working relationships Strong interpersonal and organizational capabilities Demonstrates initiative and self-motivation Ability to multi-task, manage conflicting priorities, and meet deadlines Proficiency with Microsoft Office, Teams, Excel, Outlook, and internet research tools Strong presentation skills Excellent verbal and written communication skills Strong time management and organizational skills Proven problem-solving ability and conflict resolution skills Strong analytical skills Excellent customer focus Must be willing to work various start times to accommodate multiple time zones Preferred Experience / Qualifications Previous experience in Oil & Gas, Transportation, or Waste industry (preferred, not required) Fluent in French (preferred, not required) Key Competencies Work Standards – Sets high standards of performance and accountability Quality Orientation – Ensures accuracy and thoroughness in all tasks Active Learning – Continuously seeks and applies new knowledge Customer Focus – Builds and maintains strong customer relationships Adaptability – Effectively navigates change and evolving priorities Initiating Action – Proactively takes action to achieve objectives APS Consulting Footer Augment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction. Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence. Equal Opportunity Statement Augment Professional Services is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job DetailsSalary Range: $20.00 - $28.00 HourlyJob Title Customer Service Coordinator Location / Worksite Remote (U.S.-based) Monday through Friday, 11:30 AM – 8:00 PM EST About Augment Professional Services (APS) Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives. Position Overview Augment Professional Services (APS) is seeking a Customer Service Coordinator to support high-volume service operations within a dynamic, customer-focused environment. This role is responsible for managing inbound employee and customer inquiries, coordinating service requests, and ensuring timely resolution of issues through collaboration with internal teams. The Customer Service Coordinator serves as a key point of contact for service-related communications and plays an important role in maintaining service quality and operational efficiency. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously while delivering a high level of customer satisfaction. Working in a remote environment, the ideal candidate will be comfortable utilizing multiple systems and communication tools to track, manage, and resolve service tickets. This role contributes directly to client service delivery by ensuring accurate documentation, clear communication, and consistent follow-through on customer needs. QualificationsRequired Technical Skills High school diploma or GED 0–4 years of experience in customer service, call center, or administrative support environments Experience creating, managing, and updating service tickets or case management systems Proficiency with basic computer applications and web-based platforms Familiarity with telephony systems and handling inbound/outbound communications Strong written and verbal communication skills Ability to multitask and manage competing priorities in a fast-paced environment Effective problem-solving and active listening skills Preferred Experience / Qualifications Experience supporting enterprise service environments or shared services operations Exposure to HR systems, benefits administration, or internal employee support services Experience working with cross-functional teams to resolve service issues Additional training or certifications in customer service or administrative support Demonstrated ability to improve customer experience and service delivery processes APS Consulting Footer Augment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction. Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence. Equal Opportunity Statement Augment Professional Services (APS) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.