• Monitor system performance across the residential solar portfolio, proactively identifying underperforming or non-producing systems through alerting and diagnostic tools. • Triage and investigate service cases, validating issues and determining appropriate troubleshooting paths based on system data and known failure modes. • Execute remote troubleshooting steps to resolve system issues, including inverter resets, communication troubleshooting, and guiding homeowners through required actions. • Maximize remote resolution by identifying and applying effective solutions, minimizing unnecessary site visits. • Communicate clearly and empathetically with homeowners to explain issues, guide troubleshooting steps, and set expectations for resolution. • Accurately document all troubleshooting steps, findings, and outcomes within Salesforce to ensure clear case history and enable downstream coordination if needed. • Escalate unresolved or complex issues to Service Project Coordinators with clear, complete context, including validated scope and recommended next steps. • Manage and prioritize service queues to ensure all cases are addressed within defined SLA timelines. • Identify trends, recurring issues, and failure patterns across the portfolio, contributing insights to improve monitoring, processes, and product performance. • Collaborate cross-functionally with Service Operations, Product, and Engineering teams to improve alert quality, reduce false positives, and enhance troubleshooting workflows. • Participate in root cause analysis and continuous improvement initiatives to increase remote resolution rates and reduce overall service cost.

• Provide first-line technical support to end users for common hardware, software, and access issues. • Troubleshoot basic problems and escalate more complex issues to senior engineers. • Assist with user account setup and maintenance (onboarding, offboarding, password resets, access requests). • Support daily IT operations, ensuring systems and services are running smoothly. • Help track and manage support requests using the Jira ticketing system, following team processes and SLAs. • Assist in setting up laptops and workstations for new employees. • Support basic administration tasks in Microsoft 365 (e.g. email, Teams, SharePoint). • Gain exposure to IT infrastructure, including: - Windows Server environments - Virtualization (e.g. Hyper-V) - Networking and firewall concepts - Microsoft Suite (Azure , Entra , Admin , Teams etc.) • Assist with routine checks, updates, and documentation of IT systems. • Learn and support backup processes and monitoring under supervision. • Collaborate with team members and occasionally with external vendors.

Role Description Safebet sucht einen IT Support Analysten (m/w/x), der unser Team verstärkt. Wachse mit uns, bring neue Ideen ein und entwickle Produkte, die das Sporterlebnis für unsere Kunden noch spannender machen. Jeden Tag arbeitest du in einem hochgradig kollaborativen und agilen Umfeld mit funktionsübergreifenden Teammitgliedern zusammen, um Produkte weiterzuentwickeln und technische Lösungen zu schaffen, die uns voranbringen. - Stellen eines hohen Standards im Kundenservice (remote), in der Zufriedenheit und im Support sicher. - Unterstützung des Corporate-IT-Teams bei der Bereitstellung hochwertiger IT-Support-Services für Endnutzer an allen Standorten der Safebet. - Analyse und Behebung technischer sowie operativer Probleme im Rahmen des Incident-Managements und der Request-Fulfillment-Prozesse. - Mitwirkung an Infrastrukturprojekten zur kontinuierlichen Verbesserung von Tools und Services für unsere Kunden. - Übernahme der Verantwortung für gemeldete Störungen und regelmäßige Kommunikation von Status und Fortschritt. - Analyse, Reparatur und Behebung von Problemen bei Hardware, Betriebssystemen und Software (Windows, macOS, mobile Geräte) sowie bei Systemausfällen und Datenwiederherstellung. - Verwaltung des internen Beschaffungsprozesses im IT-Support. - Verwaltung von Benutzerkonten, Gruppen, Passwörtern und Mailboxen in Active Directory, Exchange Servern (Office 365) sowie weiteren Systemen. - Pflege von Betriebsdokumentationen, einschließlich Knowledge-Base-Artikeln und Standard Operating Procedures. - Beitrag zur Weiterentwicklung und Optimierung von IT-Service-Management-Standards und -Prozessen. Qualifications - Mindestens 3 Jahre Erfahrung im IT-Support-Umfeld. - Starker Kundenfokus sowie fundierte Kenntnisse in IT-Service-Management-Standards und -Prozessen (ITIL). - Erfahrung mit Active Directory, E-Mail-Technologien (Office 365, Exchange Server) und Microsoft-Office-Anwendungen. - Kenntnisse in der Sicherheit von PC-Arbeitsplätzen sowie in Festplattenverschlüsselungssystemen. - Erfahrung mit ITSM-Anwendungen wie Jira Service Desk. - Verständnis von IP-Adressierung, Netzwerken und Telefonie. - Grundkenntnisse in WLAN-Technologie, Netzwerksystemen, Virtualisierung und virtuellen Infrastrukturen (VMware & Hyper-V). - Deutsch mind. B2 Niveau, sehr gute Englischkenntnisse in Wort und Schrift. Requirements - Agiles Mindset: Du lernst, passt dich an und verbesserst kontinuierlich unsere Arbeitsweise. - Teamplayer: Wir lernen voneinander und entwickeln großartige Ideen gemeinsam weiter. - Innovativ: Du bringst neue Ideen ein und arbeitest gerne mit neuesten Technologien. Benefits - Start-Up Qualität: Eine stabile Grundlage, auf der du wachsen kannst. - Schnellere Entscheidungswege. - Persönliche und berufliche Weiterentwicklung: Vielfältige Möglichkeiten zur Weiterentwicklung. - Events: Spaß zusammen bei Charity-Aktionen oder Team-Events. - Unterstützendes Umfeld: Zusammenarbeit und Teamwork, schätzend die Individualität jedes Einzelnen.

Overview Helicopter Check Airman - Part 135 (IFR) AIR METHODS: GO ABOVE AND BEYOND HERE! Be a part of something bigger and join a team where your passion makes a real difference! Discover personal fulfillment and growth with us. As leaders in the industry, we welcome exceptional pilots to partner with us in serving communities nationwide with top-tier air medical transport resources. Elevate your career with a supportive 7 days on/7 days off (12-hour shifts) work-life balance, where your safety and well-being are paramount, and your contribution truly matters in making a lasting impact on the lives we care for year-round. Job Summary: Company instructor who performs an oversight, safety and qualification role for Helicopter pilots undergoing evaluation. Conducts training and flight checks in a classroom, an aircraft, or in a flight simulator. May be homebased with travel on a 7/7 schedule. Responsibilities Essential Functions and Responsibilities include the following:• Evaluate operational compliance including all aspects of safety, flight operations, maintenance operations, and other procedures and policies as described in the General Operations Manual• Initial and Recurrent training (ground and flight)• Transition, differences and ROC (restricted operations checks) ground and flight training• Will correct and report out-of-compliance issues immediately. When unable to be corrected immediately, the CA will coordinate with the ACP and Regional Aviation or Maintenance Director as appropriate to ensure the problem is corrected• Assist in the development and implementation of flight and ground training schedules• Ensure that standardized training and checking procedures, provided by the certificate are adhered to• Assist the CP and ACP in all pilot record keeping requirements in accordance with applicable FARs and policies• Assist in the development and implementation of flight and ground training schedules• Submit required reports in a timely manner• Expected to operate advanced aviation training devices and operate full motion simulators as required• Assist the CP in the development of the aircraft checklist and Air Methods’ Pilot Training Programs• Will assist in development and conduct (as appropriate): Basic Indoctrination Training, initial and recurrent ground training, initial and recurrent flight training, instrument training (ground and flight), and night vision goggle (NVG) training (ground and flight)• Estimated percentage of time spent traveling: 50-100% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Instrument Flight Rules (IFR) Program - Required Flight Times:• 2500 total flight hours with minimum of 2000 flight hours in category• 1000 hours PIC in category• 500 hours of rotor wing turbine time• 500 hours of cross-country flight time, at least 100 hours of which were at night• 100 hours unaided night as PIC (or 50 hours of unaided with 100 hours of NVG time)• 75 hours total actual or hood instrument time in flight and in category (simulator time does not count) Skills• Excellent verbal and written communication skills• Ability to implement training programs (initial and recurrent training)• Ability to work in a collaborative manner with all levels• Intermediate Microsoft Office Suite, including Excel, Word, and OutlookCertificates, Licenses, Registrations• CFI / CFII (Rotor wing) or willingness to obtain within one year • ATP rating in aircraft category preferred• Commercial/Instrument rating required Experience & Education• High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience• Bachelor’s degree preferred• Recommendation from a current Air Methods Flight Instructor or Check Airman preferred• Previous Instructor/Check Airman experience Minimum pay USD $89,650.00/Yr. Maximum Pay USD $134,475.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)