Global Tech Holding

• Structure and manage the company’s Knowledge Management strategy. • Organize, standardize, and keep the corporate knowledge base up to date. • Define documentation, categorization, and versioning standards. • Create processes for capturing, organizing, and disseminating knowledge. • Ensure critical information is accessible, up-to-date, and reliable. • Promote a culture of documentation and knowledge sharing across teams. • Produce technical and functional documentation. • Develop system and process manuals. • Create quick reference guides, FAQs, and support materials. • Develop operational workflows and diagrams. • Review existing content to ensure clarity and standardization. • Translate technical information into plain language for diverse audiences. • Design learning paths for employees. • Create online training. • Produce video lessons, presentations, and educational content. • Structure onboarding journeys. • Create assessments and mechanisms to track learning progress.

• Ensure the quality of software products. • Design, execute and track tests throughout the development lifecycle. • Identify defects before delivery to the client. • Validate features, record evidence, and follow up on fixes. • Contribute to the continuous improvement of system quality. • Participate in development ceremonies, contributing a quality-focused perspective. • Propose improvements to testing, development and product quality processes. • Prepare test data sets and create test plans.

• Prospectar novos clientes (inbound e outbound); • Qualificar leads e identificar oportunidades de negócio; • Conduzir reuniões comerciais (online e/ou presenciais); • Apresentar e demonstrar o software (demos); • Elaborar propostas comerciais e negociar condições; • Acompanhar o funil de vendas e atualizar CRM; • Trabalhar em conjunto com marketing, pré-vendas e pós-vendas; • Acompanhar métricas de desempenho (pipeline, taxa de conversão, ticket médio); • Manter relacionamento com clientes e apoiar estratégias de upsell e cross-sell;

• Prospect new clients (inbound and outbound); • Qualify leads and identify business opportunities; • Conduct sales meetings (online and/or in-person); • Present and demonstrate the software (demos); • Prepare commercial proposals and negotiate terms; • Manage the sales pipeline and update the CRM; • Collaborate with marketing, pre-sales and post-sales teams; • Track performance metrics (pipeline, conversion rate, average deal size); • Maintain customer relationships and support upsell and cross-sell strategies;

• Prospectar novos clientes (inbound e outbound); • Qualificar leads e identificar oportunidades de negócio; • Conduzir reuniões comerciais (online e/ou presenciais); • Apresentar e demonstrar o software (demos); • Elaborar propostas comerciais e negociar condições; • Acompanhar o funil de vendas e atualizar CRM; • Trabalhar em conjunto com marketing, pré-vendas e pós-vendas; • Acompanhar métricas de desempenho (pipeline, taxa de conversão, ticket médio); • Manter relacionamento com clientes e apoiar estratégias de upsell e cross-sell;

• Prospectar novos clientes (inbound e outbound); • Qualificar leads e identificar oportunidades de negócio; • Conduzir reuniões comerciais (online e/ou presenciais); • Apresentar e demonstrar o software (demos); • Elaborar propostas comerciais e negociar condições; • Acompanhar o funil de vendas e atualizar CRM; • Trabalhar em conjunto com marketing, pré-vendas e pós-vendas; • Acompanhar métricas de desempenho (pipeline, taxa de conversão, ticket médio); • Manter relacionamento com clientes e apoiar estratégias de upsell e cross-sell;

• Prospect new clients (inbound and outbound); • Qualify leads and identify business opportunities; • Conduct sales meetings (online and/or in-person); • Present and demonstrate the software (product demos); • Prepare commercial proposals and negotiate terms; • Monitor the sales funnel and update the CRM; • Collaborate with marketing, pre-sales and post-sales (customer success) teams; • Track performance metrics (pipeline, conversion rate, average deal size); • Maintain client relationships and support upsell and cross-sell strategies;

• Prospectar novos clientes (inbound e outbound); • Qualificar leads e identificar oportunidades de negócio; • Conduzir reuniões comerciais (online e/ou presenciais); • Apresentar e demonstrar o software (demos); • Elaborar propostas comerciais e negociar condições; • Acompanhar o funil de vendas e atualizar CRM; • Trabalhar em conjunto com marketing, pré-vendas e pós-vendas; • Acompanhar métricas de desempenho (pipeline, taxa de conversão, ticket médio); • Manter relacionamento com clientes e apoiar estratégias de upsell e cross-sell;

• Prospectar novos clientes (inbound e outbound); • Qualificar leads e identificar oportunidades de negócio; • Conduzir reuniões comerciais (online e/ou presenciais); • Apresentar e demonstrar o software (demos); • Elaborar propostas comerciais e negociar condições; • Acompanhar o funil de vendas e atualizar CRM; • Trabalhar em conjunto com marketing, pré-vendas e pós-vendas; • Acompanhar métricas de desempenho (pipeline, taxa de conversão, ticket médio); • Manter relacionamento com clientes e apoiar estratégias de upsell e cross-sell;

• Produce, review, and maintain various types of documentation: technical, user, manuals, guides, FAQs, tutorial videos, and any other support materials related to our systems and processes. • Translate complex technical information into clear, accessible content for different audiences (internal and external). • Ensure organization, versioning, and regular updates of materials. • Create and standardize templates, models, and documentation best practices. • Work closely with product, development, and support teams to identify documentation needs. • Develop practical test cases based on requirements and specifications. • Execute functional testing of products (primarily manual tests). • Identify, record, and track inconsistencies, defects, or gaps found during testing. • Generate evidence of tests performed and, when necessary, update the corresponding documentation. • Structure, organize, and keep the company's internal knowledge base up to date (in tools such as Confluence or similar).