AssistIQ

Role Description In the role of Implementation Manager, you’ll deploy AssistIQ’s software across various surgical suites and procedural areas in hospitals across North America. Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We’re excited by candidates who enjoy and are capable of working in a fast-paced entrepreneurial environment. To be successful, you will be adept at juggling responsibilities in parallel, including: - Anticipating and identifying operational risks and mitigations - Striking a balance between product and customer priorities - Building strong customer relationships Given the nature of startup life, the role of the Implementation Manager is dynamic with priorities evolving regularly. Responsibilities - Plan and execute product implementation at customer locations from discovery to live deployment, including but not limited to: - Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration. - Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities. - Identifying product gaps, customer, and internal risks to product implementation. - Partnering with the internal Product team to outline customer needs. - Completing on-site training for end users and ensuring end user acceptance. - Communicating with various customer stakeholders with project updates throughout the implementation process. - Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. - Ensuring smooth transition to customer success team post go-live. - Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings. - Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements. - Continuously improve implementation processes, including: - Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. - Refining implementation playbook and processes, leveraging feedback from customers. - Be the “boots on the ground” to drive product improvements and expansion opportunities: - Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features. - Led software and/or hardware implementations, ideally in healthcare IT (OR and supply chain a bonus but not a requirement) for multiple end user types with various training requirements and strategies. - Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders. - Experience providing support during pre and post go-live and creating successful transitions to customer success teams. - Demonstrated capability for problem-solving, prioritization and project management. - Excellent interpersonal skills. - Ability to synthesize information, think quickly and drive changes. - Strong communication (verbal, presentation, written) and time management skills. - A current driver’s license. - 55%+ travel required. Requirements - Health insurance - 3 weeks of vacation - 10 sick days - Flexible work hours - Top of class culture Core Values - Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. - Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. - Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. - Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. - Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.

• Lead implementations of product at customer locations from discovery to live deployment, including but not limited to: • Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization. • Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences. • Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation. • Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development. • Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. • Building and maintaining relationships across clinical, operational, and IT stakeholders. • Completing on-site training for end users and ensuring end user acceptance. • Ensuring a smooth transition to customer success post go-live. • Continuously improve implementation processes, including: • Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. • Refining implementation playbook and processes, leveraging feedback from customers. • Be the “boots on the ground” to drive product improvements and expansion opportunities: • Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

Role Description As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ’s platform across surgical suites and procedural areas in hospitals throughout North America. You will own end-to-end implementation, drive execution excellence, and play a key role in shaping scalable processes that support AssistIQ’s growth. This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer Success, and Leadership teams. Your ultimate goal is to ensure seamless adoption of AssistIQ’s solution while delivering measurable value to customers. We are looking for someone who thrives in a fast-paced, entrepreneurial environment and can confidently manage ambiguity and competing priorities. You will be expected to anticipate risks, influence outcomes, and elevate both customer experience and internal execution standards. Given the nature of startup life, the role of the Sr. Implementation Manager is dynamic with priorities evolving regularly. Responsibilities - Lead implementations of product at customer locations from discovery to live deployment, including but not limited to: - Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization. - Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences. - Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation. - Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development. - Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. - Building and maintaining relationships across clinical, operational, and IT stakeholders. - Completing on-site training for end users and ensuring end user acceptance. - Ensuring a smooth transition to customer success post go-live. - Continuously improve implementation processes, including: - Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. - Refining implementation playbook and processes, leveraging feedback from customers. - Be the “boots on the ground” to drive product improvements and expansion opportunities: - Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features. Qualifications - Direct experience in Surgical ORs and/or procedural environments (e.g., Cath Lab, IR, Endoscopy) is strongly preferred, with a demonstrated understanding of clinical workflows, sterile field considerations, and real-time documentation practices. - 3+ years of experience leading software and/or hardware implementations, ideally within healthcare IT, across multiple end user groups with varying training needs and adoption strategies. - Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders. - Experience mentoring or leading team members in a formal or informal capacity. - Experience providing support during pre and post go-live and creating successful transitions to customer success teams. - Demonstrated capability for problem-solving, prioritization and project management. - Excellent interpersonal skills. - Ability to synthesize information, think quickly and drive changes. - Strong communication (verbal, presentation, written) and time management skills. - A current driver’s license. - >50% travel required. Benefits - Health insurance - 3 weeks of vacation - 10 sick days - Flexible work hours - A collaborative, engaging, top-of-class culture Company Description At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.

Role Description As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ’s platform across surgical suites and procedural areas in hospitals throughout North America. You will own end-to-end implementation, drive execution excellence, and play a key role in shaping scalable processes that support AssistIQ’s growth. This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer Success, and Leadership teams. Your ultimate goal is to ensure seamless adoption of AssistIQ’s solution while delivering measurable value to customers. We are looking for someone who thrives in a fast-paced, entrepreneurial environment and can confidently manage ambiguity and competing priorities. You will be expected to anticipate risks, influence outcomes, and elevate both customer experience and internal execution standards. Given the nature of startup life, the role of the Sr. Implementation Manager is dynamic with priorities evolving regularly. Responsibilities - Lead implementations of product at customer locations from discovery to live deployment, including but not limited to: - Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization. - Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences. - Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation. - Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development. - Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. - Building and maintaining relationships across clinical, operational, and IT stakeholders. - Completing on-site training for end users and ensuring end user acceptance. - Ensuring a smooth transition to customer success post go-live. - Continuously improve implementation processes, including: - Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. - Refining implementation playbook and processes, leveraging feedback from customers. - Be the “boots on the ground” to drive product improvements and expansion opportunities: - Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features. Qualifications - Direct experience in Surgical ORs and/or procedural environments (e.g., Cath Lab, IR, Endoscopy) is strongly preferred, with a demonstrated understanding of clinical workflows, sterile field considerations, and real-time documentation practices. - 3+ years of experience leading software and/or hardware implementations, ideally within healthcare IT, across multiple end user groups with varying training needs and adoption strategies. - Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders. - Experience mentoring or leading team members in a formal or informal capacity. - Experience providing support during pre and post go-live and creating successful transitions to customer success teams. - Demonstrated capability for problem-solving, prioritization and project management. - Excellent interpersonal skills. - Ability to synthesize information, think quickly and drive changes. - Strong communication (verbal, presentation, written) and time management skills. - A current driver’s license. - >50% travel required. Benefits - Health insurance - 3 weeks of vacation - 10 sick days - Flexible work hours - A collaborative, engaging, top-of-class culture Company Description At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.

Role Description As a Software Engineer, you will be responsible for designing, developing and managing the cloud based services and web applications that power the AssistIQ platform. We’re excited by candidates who enjoy and are capable of working in a fast-growing entrepreneurial environment. Your ultimate goal is to ensure we build new functionality in a pragmatic, scalable and manageable way. To be successful, you will have to: - Juggle responsibilities in parallel - Prioritise competing deliverables efficiently - Communicate effectively across the organisation - Be driven by continuous incremental improvement We would expect you to be knowledgeable, articulate, sensible, able to coordinate with other peers and senior executives, and collaborate and deliver results in a fast-paced environment where teamwork, professionalism, confidentiality, and communication are essential. What you will do: - Design, develop and enhance new functionality of the AssistIQ platform - Streamline the deployment process and ensure automation and continuous integration best practices are followed - Support the production infrastructure and product for our customers - Support our internal customer support and implementation teams - Develop internal tools to optimize our deployment, management and monitoring capabilities - Provide technical and analytical guidance to the other Development team members - Participate in writing and maintaining technical documentation - Participate in planning out product features and development projects - Participate in our Agile development process and ceremonies Qualifications - 5+ years’ experience in software development - 3+ years’ experience building serverless AWS applications and with the AWS SDK - preferably using Typescript - 2+ Experience with infrastructure as code using AWS CDK or Terraform - 3+ years experience monitoring, supporting and enhancing production applications - Professional Experience with web application frameworks like ReactJS, VueJS and Node.js - Professional Experience with web front end technologies like HTML 5 and CSS - Professional Experience with ORM frameworks - Experience building CI/CD pipelines - Experience with SQL and NOSQL datastores (e.g. PostgreSQL and DynamoDB) - Experience with ETL and data pipelines (e.g. DBT or Databricks) - Experience with monitoring tools such as Cloudtrail, Prometheus - Expertise in one of the following: Javascript/Typescript, Python or Go Lang - Experience in the life science, healthcare or technology industry an asset - Computer Science degree, relevant diploma or demonstrable work experience - Excellent oral and written communication skills in English - French oral and written communication skill is an asset - You are legally entitled to work in Canada Benefits - Health insurance - Fully remote position - Business travel when needed - 3 weeks of vacation - 10 sick days - Flexible work hours Company Description At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by empowering providers to generate accurate data and insights on their supply usage. We’re building an AI-driven software solution that provides seamless tracking, real-time visibility and actionable insights to healthcare systems, enabling waste reduction and better revenue capture, leading to better value of care and better outcomes for patients.

• Plan and execute product implementation at customer locations from discovery to live deployment, including but not limited to: • Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration. • Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities. • Identifying product gaps, customer, and internal risks to product implementation. • Partnering with the internal Product team to outline customer needs. • Completing on-site training for end users and ensuring end user acceptance. • Communicating with various customer stakeholders with project updates throughout the implementation process. • Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. • Ensuring smooth transition to customer success team post go-live. • Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings. • Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements. • Continuously improve implementation processes, including: • Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. • Refining implementation playbook and processes, leveraging feedback from customers. • Be the “boots on the ground” to drive product improvements and expansion opportunities: • Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

• Identify and engage healthcare systems with the highest potential for transformation. • Deliver compelling, value-driven presentations tailored to prospect needs. • Collaborate with leadership to refine GTM strategies and optimize sales processes. • Build and manage a robust pipeline through disciplined CRM use. • Negotiate pricing, terms, and contracts to close new business. • Coordinate product demos with executives, managers, and end-users • Meet and exceed revenue targets, setting the bar for future sales hires. • Represent AssistIQ at industry events and high-level networking opportunities. • Build executive relationships including perioperative, supply chain, revenue cycle, finance and IT leaders to gain enterprise buy-in.

• Manage end-to-end projects for the implementation of our software solution, ensuring on time and on budget delivery to customers. • Create and execute project plans, including defining project scope, objectives, dependencies, deliverables, risks and timelines. • Track, classify, manage, escalate and mitigate project issues and risks proactively. • Lead & facilitate collaboration and communication between cross-functional internal teams, including Product, Engineering, Implementation and Customer Success to ensure alignment and monitor project progress. • Collaborate with external customer project teams to ensure project schedules, issues and risks are communicated, tracked and escalated as needed. • Provide project status updates & scope changes at internal and external operating and executive levels. • Update & share comprehensive documentation throughout the project. • Manage project budgets and coordinate resources, ensuring efficient utilization and allocation. • Ensure that deliverables meet quality standards and customer expectations and measure project success against predefined KPIs and objectives. • Conduct project closing with clear handoff to steady state teams, conduct lessons learned sessions and ensure all artifacts are complete. • Continuously improve project management processes and best practices.

About Us At AssistIQ, we’re transforming the healthcare supply chain by tackling one of its most persistent challenges: the lack of accurate, real-time data on supply and implant usage. Our AI-powered platform seamlessly captures usage data, providing healthcare systems with actionable insights to boost revenue, reduce waste, and deliver better patient outcomes. We’re a customer-obsessed team committed to building innovative, transparent, and impactful solutions. Our culture thrives on openness, inclusivity, and accountability—we believe in candid conversations, shared ownership, and relentless improvement. Guided by social responsibility, we strive to create sustainable products that make a real difference for healthcare providers and the communities they serve. About the Role As a Founding Account Executive, you’ll be a key leader on our go-to-market team—owning the entire sales cycle from prospecting to close and helping shape our playbook as we scale. You’ll be the quarterback of new health system accounts—leading discovery calls, on-site visits, product demos, and executive conversations with healthcare decision-makers. You’ll collaborate closely with leadership, product, and customer success to ensure every interaction is impactful and aligned with our mission. We’re looking for a high-energy, entrepreneurial professional who can think strategically but isn’t afraid to roll up their sleeves. If you thrive in fast-paced environments, love solving problems, and have the confidence to influence healthcare leaders to embrace new technology, this role is for you. Responsibilities: - Identify and engage healthcare systems with the highest potential for transformation. - Deliver compelling, value-driven presentations tailored to prospect needs. - Collaborate with leadership to refine GTM strategies and optimize sales processes. - Build and manage a robust pipeline through disciplined CRM use. - Negotiate pricing, terms, and contracts to close new business. - Coordinate product demos with executives, managers, and end-users - Meet and exceed revenue targets, setting the bar for future sales hires. - Represent AssistIQ at industry events and high-level networking opportunities. - Build executive relationships including perioperative, supply chain, revenue cycle, finance and IT leaders to gain enterprise buy-in.