Artera

Role Description Artera is seeking a dynamic and results-driven Sales Account Executive to join our dedicated team. As a Sales Account Executive, you will play a pivotal role in helping us achieve our mission of personalizing medical decisions for cancer patients and physicians. You will be responsible for developing and managing key client relationships, driving revenue growth, and expanding our market presence. - Build and maintain strong, long-term relationships with key healthcare institutions, oncologists, and other relevant stakeholders. Understand their needs, pain points, and goals. - Develop and execute a comprehensive sales strategy to drive revenue growth and achieve sales targets. Identify new opportunities for product adoption and expansion. - Understand our AI-based medical tests, their applications, and the value they bring to healthcare providers and patients. Be able to effectively communicate this knowledge to clients. - Stay updated on industry trends, competitive products, and market dynamics. Use this knowledge to position our solutions effectively. - Work closely with our Marketing team to align sales efforts with product launches and marketing campaigns. - Prepare and deliver persuasive presentations and proposals to clients, showcasing the benefits of our personalized therapy solutions. - Lead negotiations, overcome objections, and close sales deals. Ensure contracts and agreements are executed efficiently. - Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions using a Client Relationship Management system. Qualifications - Bachelor's degree in a relevant field (science, business, etc.). - Proven track record in healthcare or medical sales, preferably in the pharmaceutical or AI healthcare sector. - Strong understanding of the healthcare industry, including familiarity with cancer diagnostics tests and/or treatments. - Exceptional communication, presentation, and negotiation skills. - Self-motivated, goal-oriented, and able to work independently. - Willingness to travel to meet with clients as needed. - Experience with CRM software is an advantage. - 5-8 Years of Relevant Sales Experience in Oncology/Urology (Strongly Preferred). Requirements - Coverage territory spans Connecticut, Rhode Island, Westchester County, NY, and the greater Poughkeepsie area. Benefits - $165,000 - $185,000 a year. - Competitive commission structure. - Equity within the company. - 401k matching. - Unlimited paid time off (PTO). - Base salary is competitive and commensurate with experience, qualifications, and other factors to be discussed during the interview process. Company Description At Artera, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

• Designing, developing, and implementing web applications from the user experience to backend services. • Full-stack development using modern frameworks such as React, TypeScript, Node, or experience in modern programming languages. • Creating and managing database schemas and writing efficient queries using SQL (PostgreSQL). • Building asynchronous requests and optimizing data flow in large scale applications. • Working collaboratively with product and design teams to create seamless integrations between front-end and back-end systems.

ABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. ABOUT THE OPPORTUNITY Artera is seeking a Strategic Partner Manager who will own the full portfolio of Artera's strategic vendor and integration partner relationships. The job is to transform Artera from a customer to a strategic priority for every vendor and partner we depend on — and to professionalize how we manage, scale, and deliver value for customers from our partner ecosystem. Artera's platform sits at the center of a complex web of technology partners — EHR, CPaaS, cloud infrastructure, integration middleware, and partner ecosystem vendors. In its partner ecosystem alone, 60+ HCIT SaaS vendors work with Artera to deliver patient communications for shared customers on its messaging rails. Today, these relationships are managed across multiple people with no single point of accountability. That changes with this role. This is a hands-on, externally facing role reporting to the Chief Product & Strategy Officer. You will work cross-functionally with Product, Integration Engineering, Sales, Delivery, and Corporate Strategy — but the relationships and outcomes are yours. Responsibilities - Strategic Partnerships: Manage and scale high-value relationships across EHR, CPaaS, cloud infrastructure, and marketplace categories; maintain direct vendor leadership access to bypass standard support queues. - Technical Bridge: Oversee the integrity and performance of all external technical integrations in partnership with internal stakeholders. - Interoperability Management: Direct technical relationships with interoperability and EHR vendors to ensure seamless, reliable data flow. - Ecosystem Operations: Scale marketplace onboarding by developing a standardized Partner Playbook, reducing internal stakeholder manual involvement. - Cross-Functional Leadership: Drive complex programs with internal and external stakeholders, managing end-to-end execution from joint planning to executive reporting. Requirements - Experience: 4–8+ years in partner management, technical program management, solutions / implementations, or a comparable role - Industry Experience: Working knowledge of the U.S. healthcare IT ecosystem — EHRs, middleware, point solutions, patient engagement - Strategic Relationship Experience: Experience working with integration vendors, EHRs, and/or interoperability programs - Technical Proficiency: Familiarity with API-based integrations and third-party systems - Operational Intelligence: Strong project management experience – ability to manage multiple workstreams and drive end-to-end execution across stakeholders simultaneously Bonus - Familiarity with HL7/FHIR and healthcare integration standards - Background in enterprise SaaS and/or digital health - Track record of structuring and negotiating partnership agreements - Prior experience working at or with telecom and/or EHR vendors OUR APPROACH TO WORK LOCATION Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities. In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs: - Boston Metro Area, MA - Chicago Metro Area, IL - Denver Metro Area, CO - Kansas City Metro Area (KS/MO) - Los Angeles Metro Area, CA - San Francisco / Bay Area, CA - Seattle Metro Area, WA This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant. As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team. WORKING AT ARTERA Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development cohorts, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io. DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy. SECURITY REQUIREMENTS All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

ABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. ABOUT THE OPPORTUNITY Artera is seeking a Senior Solutions Engineer who can bring deep technical insight, guide solution optimization, and ensure smooth, successful implementations for our customers. In this role, you’ll serve as a key technical advisor—collaborating closely with Sales, Customer Experience, and Product teams to assess requirements, design scalable solutions, and support both pre and post sale activities. You’ll help shape customer workflows, solve complex integration challenges, and drive adoption of Artera’s platform by translating technical capabilities into real operational value for healthcare organizations. Responsibilities - Technical Leadership in Sales & Implementation: Act as the technical lead during the sales and implementation processes, ensuring customer workflows align with Artera’s capabilities. - Technical Discovery & Requirements Analysis: Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements. - Workflow Design & Solution Architecture: Design and propose optimized solutions for healthcare workflows using Artera’s product suite, addressing inefficiencies and ensuring scalability. - Technical Communication & Stakeholder Alignment: Translate technical concepts into clear and actionable information for both technical and non-technical stakeholders. - Scoping & Project Feasibility: Scope Statements of Work (SOWs), ensuring feasibility and clarity for successful project implementation. - Cross-Functional Collaboration: Collaborate with Sales and Customer Experience teams to ensure alignment on customer expectations and project outcomes. - Product Demonstrations & Technical Presentations: Create and deliver product demonstrations and technical presentations to illustrate value to prospective and existing customers. - RFP/RFI & Security Questionnaire Support: Respond to RFPs, RFIs, and security questionnaires, leveraging cross-functional input to craft effective responses. - Trusted Advisory & Thought Leadership: Act as a trusted advisor and thought leader for internal and external stakeholders, providing insights on best practices and workflow optimization. - Internal Technical Enablement: Contribute to internal enablement by educating sales and customer-facing teams on technical aspects of the product. Requirements - Technical Experience: 4+ years of relevant experience in solutions engineering, technical consulting, or healthcare technology. - Educational Background: Bachelor’s Degree in STEM preferred *additional experience in lieu of a degree is also acceptable* - Healthcare Integration & Technical Expertise: Strong technical aptitude, with expertise in healthcare integration standards such as HL7, FHIR, and API architecture. - Technical Scoping & Solution Alignment: Demonstrated ability to scope technical projects and align customer needs with product capabilities. - Communication & Stakeholder Engagement: Excellent communication skills, with the ability to convey technical concepts to diverse audiences effectively. - Problem-Solving & Collaboration: Proven problem-solving skills and a collaborative approach to tackling complex workflows. - Organization & Multitasking Skills: Highly organized, with the ability to manage multiple priorities and adapt to a dynamic environment. Bonus - Knowledge of database architecture and data storage methodologies. - HIMSS certifications (e.g., CPHIMS, CAHIMS). - Experience with RFPs and proposal writing in a technical context. OUR APPROACH TO WORK LOCATION Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities. In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs: - Boston Metro Area, MA - Chicago Metro Area, IL - Denver Metro Area, CO - Kansas City Metro Area (KS/MO) - Los Angeles Metro Area, CA - San Francisco / Bay Area, CA - Seattle Metro Area, WA This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant. As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team. WORKING AT ARTERA Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development cohorts, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io. DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy. SECURITY REQUIREMENTS All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

ABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. ABOUT THE OPPORTUNITY Artera is seeking an experienced Senior Product Marketing Manager with B2B platform and healthcare experience to highlight the capabilities of the Artera platform and bring the value to life for healthcare buyers. This role will own the development of messaging, positioning, packaging, and key collateral of the Artera platform. You will work with our Chief Product and Strategy Officer on the overall platform marketing strategy including testing and collecting feedback on pricing and packaging. You will collaborate with our product managers to define where new features, functionality, and products align within the context of the Artera platform to support launch activities and outcomes. You will work with our go-to-market team members to deepen Artera’s understanding of what buyers want from patient communication tools and how to differentiate Artera’s capabilities from competitors. This is an exciting opportunity if you are looking for a chance to leave your mark and take responsibility for the success of the team. Responsibilities - Platform Marketing: Define and execute Artera’s market strategy by translating technical innovation into compelling messaging, high-value collateral, and competitive campaigns that drive customer adoption and growth. - Product Utilization: Optimize platform growth and revenue by aligning customer pain points with high-value use cases to inform pricing, packaging, and feature adoption strategies. - Research: Execute comprehensive buyer and patient research to refine platform messaging, deepen persona insights, and identify high-impact opportunities for increasing engagement and retention. - Internal Education: Enable customer-facing teams by developing standardized sales tools, consistent platform messaging, and actionable insights into buyer evaluation criteria to streamline the purchasing process. Requirements - Experience and Qualifications: 5+ years experience in healthcare/SaaS product marketing, marketing, strategy, or product management (working with enterprise healthcare IT and/or Patient Access buyers is a plus). - Cross Functional Leadership: Proven ability to coordinate and create consensus within cross-functional groups without formal authority. - Communication and Storytelling: Exceptional client presentation and customer interview skills, as well writing skills that emphasize value storytelling for B2B audiences. - Strategic Execution and Adaptability: Ability to balance shifting priorities within the context of higher level business goals and ambitious department goals. - Market Analysis & Product Acumen: Ability to learn new products and evaluate them from the market’s perspective. Interview Process - We want this to be a fast, transparent, and mutually beneficial process. Here are the steps you can expect: - Introductory Call with Talent Acquisition (20-30 min): A quick chat to learn about your background, understand your career aspirations, and share detailed insight into the Sr. Product Marketing Manager role, team structure, and our high-performance culture. - Hiring Manager Video Interview (45 min): A deeper conversation focused on your motivation, demonstrating your potential for rapid growth within the Product Marketing function. - Assessment : An opportunity to walk us through your ability to develop a marketing messaging strategy from the ground up. - Virtual Onsite (2 hours 15 min): The final stage, where you’ll have the opportunity to meet with 3 cross functional partners 1:1 in 45 minute video sessions. OUR APPROACH TO WORK LOCATION Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities. In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs: - Boston Metro Area, MA - Chicago Metro Area, IL - Denver Metro Area, CO - Kansas City Metro Area (KS/MO) - Los Angeles Metro Area, CA - San Francisco / Bay Area, CA - Seattle Metro Area, WA This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant. As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team. WORKING AT ARTERA Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development cohorts, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io. DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy. SECURITY REQUIREMENTS All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

About Us: Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale. The Revenue Cycle Associate focuses on ensuring accurate and efficient billing operations by managing claims, resolving discrepancies, and supporting reimbursement processes. This role involves analyzing trends, collaborating with teams to address challenges, and providing exceptional customer service. Additionally, the Associate contributes to process improvements, compliance efforts, and patient support, while assisting with broader projects and initiatives. Essential Responsibilities: - Follow up on unpaid claims, resolve payment discrepancies, and manage accounts receivable to ensure timely reimbursement. - Collaborate with teams on appeals for denied claims and to update missing demographic or insurance information as needed. - Analyze denial trends and recommend and implement prevention strategies. - Post and reconcile payments and adjustments with accuracy and efficiency. - Resolve credit balances promptly while maintaining compliance with billing standards. - Review and research rejected claims to identify root causes and ensure timely resubmission. - Identify underpayments and escalate payer reimbursement variances for review and recovery. - Maintain accurate account documentation, follow-up notes, and status updates in billing systems - Partner with cross-functional teams to resolve billing challenges and implement solutions. - Provide excellent customer service to patients and stakeholders, addressing inquiries and concerns with professionalism and empathy. - Maintain productivity and quality standards for account follow-up, payment posting, and resolution timeliness. - Support additional duties, special projects, and initiatives as required. Education and Experience Requirements: - Associates degree required. - 1-3 years of relevant revenue cycle, medical billing, or accounts receivable experience required. - Experience posting payments, contractual adjustments, and reconciling accounts accurately. - Experience with accounts receivable follow-up, denial resolution, and appeals processing. - Experience interpreting adjustment and denial reason codes from ERA files and paper EOBs. - Understanding of insurance eligibility, coordination of benefits, and patient financial responsibility. - Experienced in claims processing systems and navigating payer websites and portals. - Strong attention to detail with the ability to prioritize and manage a high-volume workload. - Exceptional organizational, problem-solving, and communication skills. - Flexibility to adapt to new tools, processes, and team dynamics. - Experience in a start-up environment is a plus. $26 - $33 an hour Competitive and commensurate with experience, qualifications, and other factors to be discussed during the interview process. In addition to a competitive salary, we offer enticing benefits, including 401k matching, paid time off (PTO), and more. Equal Employee Opportunity: At Artera, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

About Us: Artera is an artificial intelligence company dedicated to transforming cancer care. We’ve developed foundation models that analyze clinical and pathology data, generating actionable insights that guide therapy selection and improve outcomes for cancer patients. By continuously improving these models, we aim to uncover the biological mechanisms driving cancer progression. We’re looking for experienced machine learning engineers to work on both product development and core algorithmic research. As a part of the 3rd generation of our core foundation model, you’ll contribute to efforts to identify new approaches to model training that amplify clinically relevant biology while remaining robust across datasets, institutions, and patient populations. You will help design, build, deploy, and continuously improve multimodal models—combining whole-slide images with clinical and molecular data—to predict molecular traits and patient outcomes. Essential Responsibilities: - Develop and evaluate AI-based biomarkers using multimodal data. - Design, implement, and improve machine-learning models to predict patient outcomes and treatment response. - Contribute to the end-to-end model development lifecycle, including data preparation, training, evaluation, and validation. - Support the productionalization, launch, and monitoring of machine-learning models in collaboration with platform and product teams. - Conduct research and experimentation to improve model performance, robustness, generalizability, and interpretability. - Collaborate with biostatistics, clinical, and product partners to translate clinical questions into machine-learning solutions. - Contribute to scientific publications and conference submissions alongside the broader research team. Experience Requirements: - 2+ years of industry experience using PyTorch or TensorFlow. - Experience contributing to machine-learning systems deployed or maintained in production environments. - Ability to clearly communicate complex technical concepts to cross-functional, non-ML collaborators. Desired: - Experience working with large-scale image data or computer vision models. - Familiarity with self-supervised representation learning (e.g., MoCo, DINOv2) and / or vision–language models (VLMs) and multimodal representation learning. - Interest in healthcare, medical imaging, or applied machine learning in regulated or high-impact domains. Here are few posts from our teammates, partners and customer voices to highlight the work we do: - Artera Shapes the Future of Cancer Treatment Using Machine Learning on AWS - How Artera AI test allowed Bruno to avoid hormone therapy - Startups are using AI to predict responses to Cancer Drugs - ArteraAI validates its Prognostic Model in Advanced Prostate Cancer - How Artera Enhances Prostate Cancer Diagnostics Using AWS $140,000 - $180,000 a year In addition to base salary, equity is a core component of our compensation. We also offer 401k matching, unlimited paid time off (PTO), and more. The base salary is competitive and commensurate with experience, qualifications, and other factors to be discussed during the interview process. Equal Employee Opportunity:At Artera, we value bringing together individuals from diverse backgrounds to develop new andinnovative solutions for patients and physicians. As an equal opportunity employer, we do notdiscriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy),physical or mental disability, medical condition, genetic information gender identity orexpression, sexual orientation, marital status, protected veteran status, or any other legallyprotected characteristic.

About Us: Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale. An Artera Customer Success Representative (CSR) plays a key role in delivering a world-class experience to our customers—including clinicians, clinical staff, and administrators—by supporting them through onboarding, training, and product ordering. This role combines operational execution with a customer-first mindset, emphasizing responsiveness, professionalism, and collaboration. You’ll work very closely with the sales team and cross-functionally, empowered to solve problems proactively while embodying our standards for high performance. The hours of this role are Monday through Friday, 8:00am-4:30pm est. Essential Responsibilities: - Deliver empathetic, solution-oriented support to Artera customers (clinicians, clinical staff, laboratory staff, administrators) that reflects an understanding of customer needs, with a focus on providing the best service and ordering experience. - A team player who collaborates with internal partners effectively (Sales, Product, Lab, Billing and Operations) to resolve customer issues and ensure professional, timely communication. - Effectively manage orders through the review reports and/or dashboards. - Provide support case resolution for assigned orders with accuracy and attention to detail. - Understand and utilize information from pathology reports and other relevant clinical documents to support the order process. - Maintain consistent documentation every day and follow standard operating procedures (SOPs). - Balance workload while meeting responsiveness and resolution benchmarks. Prioritize work based on urgency and customer impact. - Identify and communicate opportunities for workflow or experience improvements. Share insights from the field to contribute to product development and service enhancements. - Approach every interaction with empathy, patience, and a genuine focus on the customer experience. - Communicate clearly and respectfully, both in writing and verbally by delivering Professional telephone, email and instant message etiquette. - Actively listen and tailor responses to different customer profiles and needs. - Proactively use a problem-solving mindset to seek solutions and follow through to ensure resolution. - Embrace change and remain resilient in a dynamic startup environment. - Strong analytical and multitasking skills demonstrated daily within a fast paced, time sensitive environment. - Conflict resolution oriented and highly effective at overcoming obstacles. - Seek constructive feedback and apply learning to improve performance. Education and Experience Requirements: - Bachelor degree required - 2 year minimum of customer service experience within healthcare or a clinical reference laboratory - 3 years minimum experience working in a collaborative environment - Previous sales support experience preferred - Understanding of clinical data and ability to convey sales and marketing messages - Thorough knowledge of customer service practices and sales principles - Strong problem-solving, communication, and organizational skills - Experience with Salesforce, Slack and Zendesk preferred $21 - $26 an hour Competitive and commensurate with experience, qualifications, and other factors to be discussed during the interview process. In addition to a competitive salary, we offer enticing benefits, including 401k matching, paid time off (PTO), and more. Equal Employee Opportunity: At Artera, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

About Us: Artera is a leading precision medicine company developing AI tests to personalize cancer therapy. Artera offers an AI-enabled test that is the first of its kind to provide both predictive and prognostic results for patients with localized prostate cancer: ArteraAI Prostate Test. Artera’s multimodal artificial intelligence (MMAI) biomarker test leverages a unique algorithm that assesses digital images from a patient’s biopsy and learns from a patient’s clinical data. The ArteraAI test combines this information to determine prognosis and predict whether a patient will benefit from a particular therapy. The test has been validated using many Phase 3 randomized trials yielding level 1B evidence and inclusion within the NCCN guidelines. The Medical Science Liaison - KOL Management (MSL) is a field-based professional with scientific and clinical expertise who would be responsible for providing medical and scientific education on Artera’s AI-based prostate cancer biomarker test, new products, and our portfolio in development. The MSL/Sr. MSL engages in scientific exchange with Key Opinion Leaders and Healthcare Professionals consistent with Medical Affairs and company objectives. Essential Responsibilities: - Identify and proactively engage with national and regional Key Opinion Leaders (KOLs) to initiate scientific exchange, gather guideline panel member insights, share scientific expertise, and develop peer-level relationships - Organize, track, and report on internal KOL management objectives and key results - Collaborate cross-functionally with sales, marketing, product, clinical development, and medical science teams to ensure internal alignment and seamless engagements with KOLs - Support clinical development outreaches to identify and secure access to study cohorts based on company strategic priorities - Support processing and evaluation of investigator initiated research concepts proposed by KOLs and other researchers - Interpret and effectively communicate relevant medical and scientific information - Attend conferences and symposia for the purpose of proactively engaging KOLs and organizing company-led events (e.g, receptions, advisory boards) and providing medical and scientific support to internal and external customers - Obtain and provide actionable insights that enhances the value and appropriate use of Artera’s products to internal stakeholders - Respond to medical inquiries with clinical and scientific information supporting the appropriate use of Artera’s products - Support development of clinical evidence studies by evaluating and managing investigator-initiated research proposals - Maintain expertise in disease state management, emerging biomarkers,and the competitive landscape - Work cross-functionally and compliantly with internal partners to provide medical and scientific expertise - Adhere to internal processes as well as regulatory and compliance requirements - Develop understanding of oncology customer segments and market dynamics Education and Experience Requirements: - Advanced degree (MD, PhD, or PharmD) in a relevant scientific or clinical field preferred - 5+ years of experience in biotechnology/pharma, clinical, or research fields preferred - Prior MSL experience with focus on KOL management is strongly preferred - Experience in urology, oncology or diagnostics/biomarkers is required - Excellent verbal and written communication skills with external stakeholders - Strong program management skills, including attention to detail and organizational skills - Analytical thinker with problem-solving skills and the ability to adapt to changing priorities and deadlines - Ability to communicate complex scientific and clinical information to medical audiences - Experience supporting clinical research activities such as investigator-initiated studies, site identification, or trial recruitment - Ability to travel up to 60% of the time to meet with clinicians at their institutions, offices, and/or oncology conferences $180,000 - $200,000 a year In addition to base salary, equity is a core component of our compensation. We also offer 401k matching, unlimited paid time off (PTO), and more. The base salary is competitive and commensurate with experience, qualifications, and other factors to be discussed during the interview process. Equal Employee Opportunity: At ArteraAI, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legallyprotected characteristic.

ABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. ABOUT THE OPPORTUNITY Artera is seeking a Senior Program Manager to lead large‑scale implementations (200K+ ARR) across enterprise customers. In this role, you will manage the full onboarding lifecycle—from requirements gathering and solution design to deployment, go‑live, and transition to ongoing account management. You’ll coordinate closely with internal teams (Sales, Marketing, Product, Technical) and partner with customer stakeholders to drive successful, multi‑site rollouts. You’ll also champion Artera’s solutions across the customer’s enterprise, ensuring strong adoption and meaningful impact on patient experience and outcomes. This role is ideal for an experienced project or program manager who thrives at the intersection of strategy, technology, and healthcare transformation. Responsibilities - Implementation Ownership: Manage the customer implementation workstream from end to end, including successful build out, launch, and ongoing maintenance of customer-wide implementations and reporting functions - Customer Impact & ROI Guidance: Work directly with external teams and Artera’s team to develop innovative patient communication solutions that directly impact members and patient outcomes - Clear & Timely Communication: Be a subject matter expert on the Artera platform - Cross‑Functional Collaboration: Partner with Artera’s Product and technical teams to ensure that Artera delivers a world-class client experience Requirements - Education: BA or BS from an accredited 4-year university (or equivalent work experience) - Project/Program Management Experience: 6+ years experience in project/program management, preferably in Healthcare SaaS operations - Healthcare Data Expertise: 6+ years experience with healthcare data, such as claims, electronic health records and/or patient-reported data - Communication Skills: Excellent oral, written and presentation skills - Analytical & Problem‑Solving Skills: Self-motivated, driven individual with strong analytical and problem solving skills - Ability to Thrive in Fast‑Paced Environments: Thrives in a fast-paced environment and is able to manage multiple projects at once OUR APPROACH TO WORK LOCATION Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities. In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs: - Boston Metro Area, MA - Chicago Metro Area, IL - Denver Metro Area, CO - Kansas City Metro Area (KS/MO) - Los Angeles Metro Area, CA - San Francisco / Bay Area, CA - Seattle Metro Area, WA This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant. As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team. WORKING AT ARTERA Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development cohorts, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io. DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy. SECURITY REQUIREMENTS All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.