Medical Support Assistant – Medical Receptionist
Location
Washington
Posted
2 days ago
Salary
0
Seniority
Junior
Job Description
Medical Support Assistant – Medical Receptionist
Ansible Government Solutions
• Manage appointment scheduling for clinics/units and maintain calendars • Process consult intake, schedule appointments, and manage electronic waitlists • Review daily consults, recall lists, and communications for accuracy • Adjust appointments, locations, and providers to maintain clinic access and coverage • Serve as first point of contact for patients, families, and staff • Answer phones, respond to inquiries, and resolve concerns • Provide courteous, professional, and timely service • Handle complaints and initiate resolution within required timelines (24–72 hours) • Collaborate with interdisciplinary healthcare teams (VA and community providers) • Support community care scheduling workflows and escalation processes • Assist patients in navigating care and making informed decisions • Input and maintain patient data in CPRS/EHR systems • Verify and update demographic and insurance information • Perform receptionist and clerical duties (messages, records, materials) • Support revenue processes by identifying insurance coverage • Maintain patient safety by verifying identity using required protocols
Job Requirements
- High School diploma or GED equivalent
- Proficiency in written and spoken English
- Minimum typing speed of 50 words per minute
- Basic computer proficiency, including Microsoft Office applications
- Basic knowledge of medical terminology
- Minimum 6 months of customer service experience in a medical or healthcare setting
- Ability to work remotely and independently in a professional setting
- Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential
- No physical or health restrictions that would interfere with job performance
- U.S. citizenship required
Benefits
- Equal opportunity in employment
- Reasonable accommodation for individuals with disabilities
- Support for customers facing wide-ranging challenges
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