• Manage and advise on assigned patent portfolios • Work with outside counsel on patent applications • Support regular portfolio reviews • Collaborate with VP, IP, and internal stakeholders • Provide IP support for drafting agreements • Lead intellectual property due diligence activities • Work closely with teams on emerging data • Manage outside IP counsel on assigned matters • Help develop scalable IP processes

• Accountable for ensuring assigned projects are delivered on time and against client objectives. • Thinks proactively throughout the project to anticipate and quickly addresses changes to approach, design, objectives, etc. • Effectively designs studies and writes proposals. • Thoughtfully crafts questionnaires and discussion guides with appropriate techniques and activities and structures questions that address objectives and fit with participant type. • Effectively moderates 1:1 and group interviews and online engagements (e.g., Communities, Remesh). • Creatively and quickly connects the dots, identifying emerging themes and how they connect to the bigger story. • Consistently incorporates strategic elements into the report including the story flow, emerging implications (the “so what?”), and recommendations (the “now what?”) • Appropriately adds visual elements to communicate the story. • Leverages client and industry knowledge and external frameworks, anecdotes, constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy. • Writes succinctly and to the audience, with clarity, conviction, and tension as well as polish and professionalism. • Commands a confident, captivating, respectful, agile, and consultative presence when engaging with the client. • Develops rapport and builds empathy for and with the client, leading to long-term relationships. • Develops and continually deepens understanding of the client's business and the individual client to ask the right questions and anticipate needs. • Proactively addresses issues or opportunities in the client’s business, including further research or strategy work. • Manages tenuous client situations with a steady presence.

• Accountable for ensuring all aspects of the project are delivered on time and against client objectives. • Consistently thinks proactively throughout the project to anticipate and quickly addresses changes to approach, design, objectives, etc. • Effectively designs studies and writes proposals. • Thoughtfully crafts questionnaires and discussion guides with appropriate techniques and activities and structures questions that address objectives and fit with participant type. • Effectively moderates 1:1 and group interviews and online engagements (e.g., Communities, Remesh). • Creatively and quickly connects the dots, identifying emerging themes and how they connect to the bigger story. • Consistently incorporates strategic elements into the report including the story flow, emerging implications (the “so what?”), and recommendations (the “now what?”) • Appropriately adds visual elements to communicate the story. • Leverages client and industry knowledge and external frameworks, anecdotes, constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy. • Writes succinctly and to the audience, with clarity, conviction, and tension as well as polish and professionalism. • Commands a confident, captivating, respectful, agile, and consultative presence when engaging with the client. • Develops rapport and builds empathy for and with the client, leading to long-term relationships. • Develops and continually deepens understanding of the client's business and the individual client to ask the right questions and anticipate needs. • Proactively addresses issues or opportunities in the client’s business, including further research or strategy work. • Manages tenuous client situations with a steady presence, and coaches the team to do the same.

Role Description This position is responsible for the oversight and direction of the Arbitration solution. Responsibilities include: - Providing leadership and decision-making to ensure high-quality service is provided to account management, clients, providers, IDR entities, CMS client's internal customers, and vendor relationships. - Managing or overseeing all activities with associated units, including developing and implementing policies and procedures on all related systems and workflows. - Achieving short and long-range business goals and ensuring operating efficiency. - Directing all facets of the department including staffing, goal setting, budget compliance, product evaluation, and enhancement. - Coordinating communication and activities between Operations, Sales and Marketing, Human Resources, Network Development, Quality Assurance, IT, and Legal departments. Qualifications - Bachelor Degree or minimum 5 years’ experience in the healthcare industry with 2 years in a leadership role with people management responsibilities. - Required licensures, professional certifications, and/or Board certifications as applicable. - Excellent organizational, analytical, and independent decision-making skills. - Demonstrated problem-solving skills with the ability to manage multiple priorities and meet associated timelines. - Knowledge of provider billing and collection practices. - Knowledge of effective negotiation principles. - Knowledge of commonly used medical data resources. - Strong communication (verbal and written), managerial, interpersonal, organizational, time management, customer service/sales, problem-solving, leadership, strategic, analytical, tactical, and execution skills. - Ability to prioritize and manage time effectively. - Ability to make decisions using limited or incomplete data. - Advanced proficiency with MS Office and ability to use software, hardware, and peripherals related to job responsibilities. Requirements - Direct management of performance to ensure competent staff delivers quality results, including training, mentoring, motivating, and overseeing staff performance. - Develop, implement, and manage both short- and long-term goals, objectives, policies, and procedures based on current and future trends and legislative requirements. - Compile, analyze, and report on trends to include performance improvement initiatives and exceptional client delivery. - Oversight and development of operational relationships and performance for clients, account management, and other stakeholders. - Identify opportunities for performance improvement and operational efficiencies. - Manage departmental and team budgets including expenses, cost containment, and profitability. - Provide direction and guidance to other levels of management, through delivery of instructions and direction to staff on individual cases. - Act as a subject matter expert internally for the Team and other departments within the Company. - Select, develop, and evaluate staff to ensure the efficient operation of the department. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate Company's Core Competencies and values held within. - Perform weekly Soft Audits on cases worked by team members and address performance issues. Benefits - Medical, dental, and vision coverage with low deductible & copay. - Life insurance. - Short and long-term disability. - Paid Parental Leave. - 401(k) + match. - Employee Stock Purchase Plan. - Generous Paid Time Off – accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year.