Altera Digital Health

Title: Associate Client Development Executive Remote U.S. Role ABOUT THE ROLE We are seeking a motivated Associate Client Development Executive to join our Paragon team. In this results-oriented sales role, you'll support new business development by prospecting to identify high-value opportunities, researching industry trends, and qualifying prospects to determine the best approach (phone calls, meetings, etc.) for complex sales. You'll begin developing into a trusted advisor, supporting the management of multiple deals and engaging with senior stakeholders to help optimize hospital operations with our solutions. The Associate CDE contributes to the overall value and long-term success of the Altera client relationship, including supporting strategic planning, execution, and issue resolution. Success in these areas will contribute to client retention, market share, and profitability. This specific role will primarily cover the mid-west to Eastern area of the U.S. KEY RESPONSIBILITIES Support New Business Growth: - Prospect and research to identify and qualify net-new Paragon opportunities and support upsell/cross-sell efforts within existing accounts. This role is a 70% hunter / 30% farmer position. - Build and develop relationships with key decision-makers, gaining an understanding of their needs and challenges. - Assist in creating sales presentations and proposals that highlight the value of Altera Paragon. - Support deal progression and contribute to closing efforts to achieve sales targets. Manage and Grow Your Pipeline: - Maintain and update sales pipeline activity, ensuring consistent deal flow and progression. - Support complex sales cycles, gaining exposure to multi-stakeholder decision-making processes. Develop as a Trusted Advisor: - Build foundational knowledge of client hospital operations and challenges to support strategic conversations. - Partner with senior team members to deliver value and foster long-term client relationships. QUALIFICATIONS - Bachelor's degree in business or a related field, or equivalent experience - 2-5 years of experience in healthcare IT sales, business development, or related field - Foundational understanding of the healthcare IT industry (hospitals or large physician groups preferred) - Exposure to selling or supporting complex solutions, ideally in a B2B environment - Strong communication, presentation, and organizational skills - Ability to work independently while collaborating with a broader team - Familiarity with Salesforce.com or similar CRM tools TRAVEL 50-70% overnight travel required WORK LOCATION Remote U.S.-based role. Candidates must live near a major airport. COMPENSATION Between $60-70k plus bonus around $40k The salary range reflects the anticipated base salary for this position at the time of posting.

Title: Expert Technical Consultant - Paragon Job Description: time type Full time job requisition id R0043764 Expert Technical Consultant Altera Digital Health Location: Remote — North America (EST Time Zone Preferred) About Altera Digital Health Altera Digital Health is a global healthcare technology company focused on supporting clinicians, hospitals, and healthcare systems through innovative digital solutions that improve patient care and operational efficiency. Our Paragon® platform is designed specifically for community hospitals, delivering an integrated Electronic Health Record (EHR) solution that helps streamline workflows, enhance clinical and financial outcomes, and support high-quality patient experiences. At Altera, we are passionate about building technology that empowers healthcare organisations to deliver smarter, more connected care. Overview This is an exciting opportunity to join our growing North American team as an Expert Technical Consultant. In this fully remote role, you will be responsible for delivering high-quality, high-performing systems that meet our customers' business needs, leveraging Altera's industry-leading product suite. You will play a key role in supporting healthcare organisations across North America, bringing deep technical expertise and a passion for improving healthcare outcomes through technology. Key Responsibilities - Deliver expert-level hardware and system software technology to customers using standard procedures and best practices - Provide technical support throughout the implementation delivery process, including triaging and troubleshooting issues raised by clients and implementation teams - Install and configure all software required for Altera solutions - Develop comprehensive technical documentation to drive efficiency, support customer implementations and contribute to departmental education - Train both clients and internal Altera staff in areas of technical expertise - Lead interface and data conversion development and implementation using tools used by the team - Build and maintain new toolsets to support evolving business and client needs - Apply expert-level knowledge of Altera data schema to deliver optimal solutions - Provide sales support services to assist in designing tailored solutions for clients - Develop and refine procedures and policies to continuously improve service delivery Required Qualifications - Bachelor’s or master’s degree in information technology, Computer Science, Software Engineering or a related technical discipline — or equivalent combination of training and work experience - 5+ years of experience with MS SQL Server and SQL scripting — this is a core requirement of the role - Experience with Paragon® or another Electronic Health Record (EHR) system is required - Expert knowledge of enterprise-level hardware, including Clustering, SAN technology and complex networking - Proficiency with Microsoft Windows Server environments - Experience with Amazon Web Services (AWS) or comparable cloud infrastructure - 7+ years of relevant work experience in a technical consulting or implementation role Nice to Have - Experience with SSRS (SQL Server Reporting Services) and/or Power BI - Familiarity with AI tools to support coding, data validation or conversion workflows Working Arrangements - EST time zone preferred - Standard North American work week, with flexibility based on assignment requirements - May require occasional after-hours, on-call or weekend support - Up to 10% travel may be required Compensation & Benefits - Salary: $90,000 — $115,000 USD The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education - Comprehensive benefits package including holidays, vacation, medical, dental and vision insurance - Company-paid life insurance and retirement savings plan Equal Opportunity Altera's policy is to provide equal employment opportunity and affirmative action in all employment practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or any other legally protected category. Applicants for North America-based positions must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. From a "VEVRAA Federal Contractor" — We request Priority Referral of Protected Veterans. Visa sponsorship is not available for this position. This is an official Altera Digital Health job posting. To protect against identity theft, please only apply through our official corporate careers site.

Title: Director Product Management locations North Carolina, United States time type Full time job requisition id R0043893 Job Description: Altera Digital Health Director, Product Management US – EST time zone – Remote Overview Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, Health Quest™ and CareInMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. As the Director of Product Management for our Clinical portfolio, you will take ownership of our core Electronic Health Record (EHR) solution. This is a highly visible and autonomous role where you will act as an entrepreneur, defining the product vision, strategic roadmap, and leading market research. Key Responsibilities Develop and execute a short-term product strategy for the Clinical portfolio that aligns with the company's long-term vision. Define product goals, themes, features, and requirements that drive an exceptional user experience and deliver high value to our clients. Lead and mentor a team of product professionals, fostering a culture of accountability, innovation, and continuous improvement through direct coaching and process design. Conduct in-depth market analysis and client engagement activities to validate product direction and identify new opportunities. Serve as the chief product evangelist, championing the portfolio internally and externally to drive market adoption. Collaborate closely with cross-functional partners, including Development, QE, Marketing, and Services, to ensure successful go-to-market execution. Oversee team metrics, project timelines, and risk management, using data to drive decisions and ensure projects remain on track and on budget. Act as a key escalation point for clients, addressing challenges and gathering feedback to enhance the product. Qualifications/ Experience: Approximately 10+ years of progressive experience in software product management, with a proven track record of leadership. Deep understanding of the US healthcare industry, including clinical workflows (from patient intake through discharge) and US health policy. Demonstrated experience leading, coaching, and managing a large, multi-disciplinary product team. Expert knowledge of the software development life cycle (SDLC), with extensive experience in Agile and Scrum methodologies. Exceptional organizational and project management skills, with the ability to manage numerous complex projects simultaneously. Strong analytical skills; highly proficient in using Excel (e.g., pivot tables) and data analysis to mitigate risk. Familiarity with Power BI is a plus. Experience with product management tools such as Confluence is preferred. Previous clinical experience is a significant advantage but not required. A Bachelor's degree in a relevant field is preferred. Working Arrangements This is a full-time, remote role based in the United States. Candidates must be able to work core hours within the Eastern Time Zone (EST) to ensure effective collaboration with our global teams. Travel Up to 10% travel may be required for client meetings or internal team events. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. $140,000 - 160,000 USD The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.

Job Title: Expert Security Engineer Location: US, Canada (Remote) Employment Type: Full-time Job Description: About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Position Summary As an Expert Security Engineer at Altera, you will be at the forefront of our proactive security efforts, specializing in ethical hacking and penetration testing. This role is critical for actively identifying and exploiting vulnerabilities across our applications, infrastructure, and cloud environments. We are seeking a highly skilled individual with a deep understanding of application architecture and security controls, capable of independently uncovering security flaws and articulating complex findings to diverse audiences. Key Responsibilities - Ethical Hacking & Penetration Testing: Lead and execute advanced penetration tests and ethical hacking engagements against Altera's critical systems, applications, and networks to identify and exploit security weaknesses. - Application Security Expertise: Conduct in-depth security reviews of applications, with a strong focus on understanding how they are built (e.g., Java-based applications) to uncover design flaws, coding vulnerabilities, and misconfigurations. - Vulnerability Identification & Exploitation: Independently identify, analyze, and validate security vulnerabilities with high fidelity, demonstrating the ability to exploit them to assess potential impact. - Tool Proficiency: Leverage and master industry-standard penetration testing tools. - Reporting & Communication: Clearly articulate complex technical findings, security risks, and actionable remediation strategies through comprehensive written reports and compelling presentations to both technical teams and non-technical stakeholders, including customers. - Consultation & Guidance: Provide expert consultation to development, operational, and other business units on secure design principles, application of security best practices, and the effective use of advanced security technologies. - Threat Intelligence: Maintain heightened awareness of current security vulnerabilities, attack vectors, and mitigation techniques, proactively communicating relevant findings and recommendations. Role Requirements - Total Years of Experience: 5 years of progressive experience in cybersecurity, with a minimum of 3 years dedicated to ethical hacking, penetration testing, and application security. - Mandatory Skills: - Proven expertise in ethical hacking and penetration testing methodologies, including network, web application, API, and cloud penetration testing. - Deep understanding of application security principles, secure coding practices, and common vulnerabilities (e.g., OWASP Top 10, SANS Top 25). - Expert-level proficiency with penetration testing tools. - Strong understanding of application architecture and development. - Demonstrated ability to independently identify, validate, and exploit security vulnerabilities with high fidelity. - Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical findings, risks, and remediation strategies to diverse audiences. - Strong presentation skills, capable of conveying security insights and recommendations effectively to customers and internal stakeholders. - Experience with cloud security assessments (e.g., Microsoft Azure Security). - Familiarity with various security technologies (e.g., EDR, IDS/IPS, Firewalls, SIEM, Vulnerability Management tools) from an attacker's perspective. - Good to Have/Preferred Skills: - Experience with scripting languages (e.g., Python, PowerShell) for automation and custom tool development. - Relevant offensive security certifications such as OSCP, OSWE, GPEN, GWAPT, or other advanced GIAC certifications. - Industry-recognized certifications like CISSP, CompTIA Security+, or CySA+. - Expert knowledge of Linux and Windows operating systems. - Experience in security engineering, operations, and design best practices. - Bachelor's degree in computer science, Cybersecurity, Information Technology, or a related technical field. Salary range $100,000 - $120,000 USD

Architect Location: Remote, United States Job Description: Full time job requisition id R0043630 Altera Digital Health Professional Services Architect Remote Role – US Altera Digital Health supports hospitals and healthcare organizations through technology solutions designed to improve patient care and operational efficiency. The Paragon platform is widely used by community hospitals across the U.S., helping clinical and operational teams manage patient information, reporting, workflows, and day-to-day hospital operations. This role sits within the Professional Services team, partnering directly with clients to deliver reporting, data, and system solutions that help hospitals get the most value from the Paragon platform. Job Summary The Architect delivers data extracts, SSRS reports, Power BI reports/dashboards and data conversion services to Altera clients in accordance with contracted projects. Leveraging in-depth product knowledge, the Architect aligns client solutions with Altera’s best practices. Key responsibilities include scoping contracted hours for client requests based on specifications provided, creating SQL data extracts, SSRS reports, Power Builder reports/dashboards, convert client supplied data into the Paragon database per the conversion guide and the ability to perform database updates in both TEST and Production environments with the ability to disable and enable table triggers. Additional skills should include the ability to create SQL Server Agent jobs, BCP out and Powershell. Please note: This is not a Project Manager position. Essential Functions - Independently execute all tasks associated with a contracted project role within a defined domain, functional, or specialty area, both remotely and on-site. - Facilitate the definition and management of client expectations by asking targeted questions and guiding discussions throughout the project life cycle - Build client trust through clear, proactive communication; develop and present recommendations aligned with client objectives - Participate in strategic planning engagements, owning assigned deliverables as directed by the engagement lead - Complete all workplan tasks in accordance with the contracted project scope - Deliver workflow guidance aligned with Altera’s best practice recommendations - Identify, resolve, or appropriately escalate system and workflow issues throughout implementation - Provide project activation support - Offer ongoing insights, guidance, and updates to mitigate risk across the engagement life cycle - Scoping of client requests to support contract development - Forecasting future work for management purposes - Identify opportunities for additional consulting services with new and existing clients - Produce required reports and documentation for internal and external stakeholders - Provide feedback to internal teams to support continuous improvement of software and methodology - Document solutions and resolutions for knowledge sharing across the Altera team - Leverage AI tools to enhance operational efficiency Job Requirements - Required: 5+ years’ experience developing SQL Server data extracts, SSRS reports and Power BI reports/dashboards - Preferred: Experience with Altera Paragon EHR - Preferred: Bachelor's Degree preferred Knowledge, Skills and Abilities - Strong written, oral, and presentation skills for audience appropriate delivery (i.e. executive, clinician, project team levels) - Proven ability to quickly assume ownership and operate independently in a new role - Strong guidance and direction on change initiatives - Ability to contribute to complex, workflow reengineering projects and/or management process projects, including outstanding analytical and communication skills - Ability to create and communicate value propositions with sales, clients, and delivery teams - Proactively seeks and incorporates feedback to drive continuous improvement - Demonstrate proficiency in preparing deliverables and engaging effectively with project teams and clients - Demonstrate adaptability and effectiveness in ambiguous or evolving environments Travel Requirements: - Limited travel if necessary Working Arrangements: - Standard work week or as defined by assignment requirements - Primarily works remotely or in a standard office environment - May require after-hours, on-call support and/or holidays - 100-120k USD Compliance Promote a strong “tone at the top” that reinforces the Company’s commitment to a positive compliance culture. Champion the Compliance Program by ensuring adherence to all applicable laws and regulations, the Code of Conduct, and established policies and procedures. Foster Team Members’ understanding of compliance responsibilities and support an Open Door environment where concerns can be raised without fear of retaliation.

Client Success Executive Location: North Carolina, United States, Remote Full-time Client Success Executive Altera Digital Health - TouchWorks About the Role We're looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health. TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention. This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment. What You'll Do Day-to-Day - Partner closely with Client Delivery and Account teams to support the overall client experience - Act as a key point of contact for a portfolio of TouchWorks clients - Build strong, trusted relationships with stakeholders, including clinical and operational leaders - Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback - Support client success initiatives, including adoption, satisfaction, and retention efforts - Contribute to Net Promoter Score (NPS) and overall client experience goals - Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes - Balance client interaction with internal coordination and planning What You'll Bring We're looking for someone who is proactive, personable, and eager to grow within a client-facing role. - 0-3 years' experience in a client-facing, customer success, or account support role - Strong communication and relationship-building skills - A genuine interest in healthcare technology and improving client outcomes - Highly organised with the ability to manage multiple priorities - Positive, proactive attitude with a willingness to learn - Comfortable engaging with a range of stakeholders Nice to have: - Experience in healthcare IT, EHR systems, or digital health - Exposure to Customer Success, Account Management, or client delivery environments Why Join Us - Career Growth: Clear progression opportunities within a growing business unit - Meaningful Work: Support healthcare providers in delivering better patient care - Exposure: Work closely with clients and internal teams across the organisation - Supportive Environment: Hands-on onboarding, mentorship, and ongoing development Additional Information - Travel: Up to 25% - Location: Remote (US-based) - USD 80-100k

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Jumpstart your career in the transformative world of digital health with Altera! We are excited to build the next generation of innovators into Altea to bring fresh perspectives and innovative ideas to our teams. And looking to hire interns who demonstrate our core competencies: Action Oriented Instills Trust Ensures Accountability Customer Focus Position Summary: The Intern will gain valuable hands-on experience in a dynamic accounting environment. This role will provide exposure to various accounting tasks, including data entry, financial analysis, and general ledger reconciliation. Qualifications: