ALSAC

Role Description ALSAC/St. Jude Children’s Research Hospital – the fund-raising organization of St. Jude Children’s Research Hospital – is currently looking for a Software Engineer III as follows. - Responsible for providing technical leadership while actively engaging in the design, development, implementation, and support of multi-layered enterprise applications. - Perform software development lifecycle activities and serve as a technical leader and mentor to other engineers. - Serve as a subject matter expert in one or more aspects of software engineering best practices, including: - Front-end UI & UX - APIs & micro services - Schema development - SecDevOps - Explore emerging technologies and anticipate industry disruptions. - Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and conforming to coding standards. Duties include: - Lead Technical Design and Development: - Analyze, design, and develop complex application changes and project milestones across multiple systems within the platform. - Troubleshoot issues, perform containment strategies, and execute root cause analysis to ensure system stability and performance. - Drive technical initiatives that span multiple systems, ensuring alignment with business and technical objectives. - Mentorship and Team Development: - Serve as a mentor to Software Engineers I and II, providing guidance on technical and data analysis, problem-solving, and best practices. - Conduct code reviews and knowledge-sharing sessions to strengthen team capabilities and promote continuous improvement. - Stakeholder Engagement and Requirements Gathering: - Proactively engage with stakeholders through interviews and data-gathering activities to support application development and enhancements. - Collaborate with business analysts and customers to resolve issues and plan for future system needs. - Application Design and Development: - Analyze, design, and develop new application systems using advanced programming techniques and tools. - Create and modify complex application programs, including testing, debugging, documentation, and ongoing maintenance. - Ensure user experience considerations, including color-enhanced screen design and usability standards. - Continuous Learning and Innovation: - Stay current with emerging technologies, development tools, and programming techniques. - Participate in educational opportunities to maintain technical expertise and introduce innovative solutions. - Collaboration and Leadership: - Act as a technical lead for projects, guiding team members through the Software Development Life Cycle (SDLC). - Assist in planning and implementing system enhancements and modifications to meet evolving business needs. Position eligible to telecommute from anywhere in U.S. Qualifications - Master’s degree in Computer Science, Data Science, Information Systems, or a related field and three (3) years of technical, analytical, systems, and programming experience. - OR a Bachelor’s degree in Computer Science, Data Science, Information Systems, or a related field followed by five (5) years of technical, analytical, systems, and programming experience. Requirements - Experience must include three (3) years of experience in: - Data Engineering & ETL including ETL / ELT processes and Data transformation. - Database & SQL Technologies including SQL Server and SSDT (SQL Server Data Tools). - Integration & DevOps including CI/CD processes, Application integration, and Database source control. - Security & Compliance including Security-minded development and Root cause analysis. - Analytics & Insights including working with unstructured datasets and building actionable insights. - Programming including Python. Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans) - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more

Role Description We’re seeking a Research Manager who is passionate about understanding what drives engagement, culture, and performance. In this role, you will lead high-impact employee experience (EX) research that directly informs leadership decision-making and shapes organizational strategy. This is an exciting opportunity to partner across the business, design meaningful research, and turn insights into action that improves the employee journey at every stage. - Lead end-to-end research initiatives across the employee lifecycle, including surveys, focus groups, interviews, and other methodologies. - Design and execute research strategies—from methodology selection to data analysis and storytelling. - Manage a dynamic portfolio of projects, balancing both strategic initiatives and ongoing (evergreen) programs. - Transform complex data into clear, actionable insights that influence leaders and guide decision-making. - Partner closely with stakeholders across HR, employee experience, and the business to identify needs and deliver solutions. - Facilitate workshops, presentations, and training sessions to socialize insights and drive adoption. - Collaborate with external vendors and research partners to enhance capabilities and outcomes. - Ensure the highest standards of data integrity, confidentiality, and ethical research practices. Qualifications - Bachelor’s degree in social sciences (e.g., psychology, sociology, anthropology) or a related field. - 2–4 years of experience in applied research, employee experience, or HR analytics. - Strong expertise in research design and methodology. - Quantitative and qualitative data analysis. - Survey design and administration (Qualtrics preferred). - Data visualization and storytelling. - Proven ability to manage multiple projects and deadlines in a fast-paced environment. - Exceptional communication skills—you can translate data into compelling narratives for diverse audiences. - Strong relationship-building skills with stakeholders at all levels. - High attention to detail and commitment to maintaining confidentiality and data integrity. - Proficiency in Microsoft Office (Excel, PowerPoint) and data analysis tools. Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans). - 401K Retirement Plan with 7% Employer Contribution. - Exceptional Paid Time Off. - Maternity / Paternity Leave. - Infertility Treatment Program. - Adoption Assistance. - Education Assistance. - Enterprise Learning and Development. - And more.

Role Description Responsible for developing and implementing one-to-one donor discovery, cultivation, solicitation, and stewardship strategies to retain and grow leadership annual giving donors for St. Jude. - Activates, supports, and retains donor relationships through personalized communications, strategic outreach, and relationship management to drive revenue. - Collaborates with territory staff to engage donors locally and works with individual giving teams to build pipelines to planned, major, and principal gifts. - Conducts high-volume outreach to identify donors ready for deeper engagement, including major gifts or estate giving. - This is a fast-paced role requiring cold calling, strong relationship-building skills, adaptability, and participation in team feedback and learning. Qualifications - Bachelor’s degree or 5+ years of relevant experience - Strong written and verbal communication skills - Ability to build and maintain donor relationships - Experience with donor cultivation, stewardship, and fundraising strategy - Comfortable with cold calling and high-volume outreach - Strong interpersonal, negotiation, and listening skills - Ability to understand and follow complex instructions - Knowledge of data systems and data processing applications - Strong organizational and time management skills - Donor-focused mindset Requirements - Meet and exceed financial and stewardship goals set by leadership - Manage outreach to 750–1,000 leadership annual giving donors annually - Develop and execute donor cultivation, solicitation, and stewardship strategies - Build donor relationships using phone, Zoom, email, text, mail, and video - Identify and recruit new donors while growing existing relationships - Collaborate with Leadership Annual Giving, Major Gift, Bequest, and Principal Gift Officers - Determine next steps in donor engagement based on experience and strategy - Partner with internal teams to support donor cultivation and stewardship - Serve as liaison with program owners across fundraising divisions - Track and analyze donor data to guide stewardship strategies - Maintain accurate donor records and document all interactions - Deliver timely donor outreach including notes, invitations, and communications Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans) - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more

Role Description Serves as a tactical subject matter expert (SME) for Donor Account Processes (DAP), ensuring accuracy, efficiency, and compliance across donor data operations. This role is responsible for maintaining high standards of data integrity within ALSAC donor systems—including the donor management platform and other financial applications—to support and strengthen St. Jude’s fundraising efforts. The ideal candidate brings a strong blend of analytical expertise, process improvement mindset, and cross-functional collaboration to optimize donor data workflows and enhance organizational effectiveness. Key Responsibilities - Subject Matter Expertise: Act as a tactical SME for Donor Account Processes within Mavro and Salesforce, providing guidance, troubleshooting, and process support. - Batch Processing & Follow-Up: Monitor and follow up on Mavro batches requiring source codes or additional clarification to ensure timely and accurate processing. - Daily Financial Processing: Process the daily Check 21 file within Mavro in accordance with established procedures and timelines. - Issue Reporting: Proactively identify and escalate processing delays or issues to management to minimize operational impact. - Data Analysis & Reporting: Perform advanced data analysis to identify trends, measure fundraising effectiveness, and deliver actionable insights. Develop and present comprehensive reporting to support senior leadership decision-making. - Process Improvement: Lead and support continuous improvement initiatives for DAP workflows. Identify inefficiencies and implement solutions to enhance accuracy, speed, and overall operational performance. - Training & Knowledge Sharing: Develop and deliver training materials and sessions to ensure team members are proficient in DAP processes, systems, and best practices. - Cross-Functional Collaboration: Partner with IT, Finance, Fundraising, and other stakeholders to ensure alignment, integration, and optimization of donor data processes across the organization. - Compliance & Risk Management: Ensure all processes comply with financial regulations, internal policies, and data governance standards. Identify risks and implement mitigation strategies to protect donor data and financial integrity. - Innovation & Technology Enablement: Stay informed of emerging technologies and trends in data management. Evaluate and implement tools and enhancements that improve DAP operations and system capabilities. Qualifications - Strong organizational, analytical, and communication skills, with the ability to manage multiple priorities in a fast-paced environment. - Knowledge of generally accepted accounting principles (GAAP) and data management practices. - Experience working with complex data systems and financial or donor management applications. - Demonstrated ability in prioritization, planning, and execution, with strong professional judgment and leadership capability. - Intermediate proficiency in Microsoft Office Suite (Excel, Word, Visio). - Experience with Mavro and donor management systems (preferred). - Basic project or change management experience, including training and process adoption. - Adaptability and willingness to quickly learn new tools, technologies, and processes. - Bachelor’s degree in Business, Finance, Data Analytics, or a related field or 3–5 years of relevant experience in donor operations, data management, finance, or a related discipline. Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans) - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more

Role Description At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support, Bilingual, you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases. - Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation. - Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones. - Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience. - Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities. - Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts. - Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement. - Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons. Qualifications - A passion for people and purpose. - 1+ year of experience in customer service, sales, or call center environments. - Fluency in both English and Spanish (spoken and written) required. - Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media). - Strong multitasking, time management, and organizational skills. - Comfort with technology, including Microsoft Office, CRM systems, and social media tools. - Ability to work independently and as part of a mission-driven team. - High school diploma or equivalent required. Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans) - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description The Product Owner II – IT is responsible for maximizing the value of IT products and solutions by translating business needs into clearly defined prioritized work for Agile delivery teams. This role partners closely with business stakeholders, technology teams, and delivery leadership to ensure solutions meet user needs, align with enterprise standards, and support organizational objectives. This is an experienced-level Product Owner role, operating with a high degree of autonomy and accountability across moderately complex systems or products. Key Responsibilities - Own and manage the product backlog for assigned IT products, platforms, or systems - Partner with business stakeholders to understand needs, outcomes, and priorities - Translate requirements into clear user stories with defined acceptance criteria - Prioritize backlog items based on business value, risk, dependencies, and capacity - Lead backlog refinement, sprint reviews, and product demos - Collaborate closely with Scrum Masters, Developers, Architects, and QA teams - Make day-to-day scope and trade-off decisions to maximize value delivery - Ensure solutions align with enterprise architecture, security, and compliance standards - Monitor delivery progress and product performance using agreed-upon metrics - Continuously gather feedback to refine and improve product outcomes Required Qualifications - Bachelor’s degree in Engineering, Product Development, or a related field. - 6-8 years of experience in a Product Owner, Product Analyst, or similar role - Hands-on experience working with Agile/Scrum delivery teams - Strong ability to elicit, document, and prioritize business and technical requirements - Excellent communication, facilitation, and stakeholder management skills - Demonstrated ability to make informed decisions in a fast-paced environment - Experience supporting enterprise IT systems or platforms - Familiarity with APIs, integrations, data flows, or cloud-based solutions - SAFe Product Owner / Product Manager, CSPO, or similar Agile certification, or equivalent preferred. - Experience working in regulated or security-conscious environments Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description At the intersection of generosity and healthcare innovation, the Executive Advisor, Transformational Gifts plays a critical leadership role in advancing our most ambitious philanthropic goals. This is not a traditional frontline fundraising role, although the Executive Advisor manages a portfolio of donors. It is a strategic, highly collaborative position focused on activating relationships with ultra-wealth net worth individuals/families, empowering leaders and aligning donor passions with institutional vision at the $10M+ giving level. As a trusted partner to executive leadership, professional advisors and relationship managers at all levels, this individual will help cultivate, shape solicit and steward some of the most significant giving opportunities in our organization’s history. Essential Job Duties 1. Portfolio management: Responsible for driving revenue through the qualification, cultivation, solicitation, closing and stewardship of 10M+ gifts, meeting or exceeding established goals. 2. Transformational Gift Strategy: Partner with internal teams to design, refine, and drive strategies for engaging individuals, families and foundations with the capacity and intent to make transformational gifts ($10M+), ensuring alignment with organizational priorities and impact goals. Success in this role will be measured by progressive metrics – including influence on donor strategy, movement toward transformational investment, depth of engagement, activation of internal leaders and revenue targets – reflecting the complexity and long-term nature of transformational philanthropy. 3. Consulting and Capacity Building: Provide strategic internal consulting to relationship managers from across the organization - regardless of title or department – who are connected to transformational prospects. This includes preparation for donor conversations, gift strategy and development, long-term relationship building and solicitation. 4. Executive Engagement: Collaborate with the SVP – Transformational Giving, C-Suite executives, and clinical or operational leadership from the hospital on high-stakes donor cultivation steps as needed. Help prepare and coach them for pivotal donor meetings, events and stewardship activities. 5. High Value Volunteer Engagement: Serve in support of advisory boards and councils. Plan meaningful engagement opportunities for virtual and on campus experiences that deepen their connection to the mission and demonstrates impact. When possible, leverage their networks thoughtfully and strategically to identify and cultivate new transformational relationships, supporting peer to peer influence and expanding the pipeline of $10M+ prospects. 6. Narrative & Case Co-Creation: Work cross-functionally to co-create custom proposals and transformational investment opportunities that reflect the donor’s vision, values, and desired legacy – while advancing our mission in measurable, meaningful ways. 7. Strategic Initiatives & Campaign Leadership: Play a key role in the development and execution of high-profile philanthropic initiatives, including milestone institutional anniversaries, enterprise-wide campaigns, and research-focused funding priorities. Collaborate across departments to shape compelling campaign strategies and donor experiences that align with transformational giving principles. Serve as a thought partner in designing customized approaches for complex, time-bound opportunities that inspire significant investment and long-term commitment. Job Requirements - 10+ years’ relevant work experience and proven experience in closing and/or advising on 8- and 9- figure philanthropic conversations, ideally in healthcare, higher education, or a complex mission-driven institution. - Bachelor’s degree required, advanced degree preferred. - Natural coach and facilitator, able to build confidence and skill in others while honoring their authentic leadership style. - Ability to understand and translate a wide range of in-depth research initiatives and clinical care innovations into compelling, donor centered opportunities. - Comfortable working in highly matrixed environments, influencing without formal authority. - Exceptional emotional intelligence and ability to hold high-trust, high-impact conversations with both internal and external stakeholders. - Involves extensive travel, willingness and flexibility to travel nationally, including evenings and weekends. Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description Schedule: Monday Through Friday 11:30 AM CT to 8:00 PM CT, Work from Home At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases. What You’ll Do - Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation. - Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones. - Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience. - Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities. - Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts. - Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement. - Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons. What You Bring - A passion for people and purpose. - 1+ year of experience in customer service, sales, or call center environments. - Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media). - Strong multitasking, time management, and organizational skills. - Comfort with technology, including Microsoft Office, CRM systems, and social media tools. - Ability to work independently and as part of a mission-driven team. - High school diploma or equivalent required. Why Join Us? - Make a Difference: Every interaction supports lifesaving research and care at St. Jude. - Grow Your Career: Gain valuable experience in nonprofit fundraising, donor relations, and communications. - Be Part of Something Bigger: Join a passionate team united by purpose and driven by impac Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

Role Description At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support, Bilingual, you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases. - Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation. - Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones. - Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience. - Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities. - Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts. - Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement. - Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons. Qualifications - A passion for people and purpose. - 1+ year of experience in customer service, sales, or call center environments. - Fluency in both English and Spanish (spoken and written) required. - Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media). - Strong multitasking, time management, and organizational skills. - Comfort with technology, including Microsoft Office, CRM systems, and social media tools. - Ability to work independently and as part of a mission-driven team. - High school diploma or equivalent required. Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans) - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description The Advisor, Programs serves as a strategic and operational leader responsible for the development, management, and execution of a national fundraising program area. This role provides subject matter expertise across strategy creation, risk mitigation, cross‑functional alignment, and continuous improvement. The Advisor drives program excellence through data‑informed decision‑making, relationship cultivation, and consistent application of program standards across all markets. This position requires strong operational judgment, a deep understanding of peer‑to‑peer fundraising and endurance‑based models, and the ability to influence teams without direct authority while safeguarding organizational brand and reputation. Key Responsibilities Strategic Program Leadership - Develop and oversee national program strategies that align with ALSAC’s long‑term strategic plan and fundraising objectives. - Identify and advance key initiatives that elevate program performance and deepen impact for St. Jude. - Lead continuous improvement through performance analysis, test‑and‑learn opportunities, market insights, and post‑program evaluation. Program Management & Operational Execution - Oversee day‑to‑day management of the assigned program area, ensuring adherence to core standards, fiscal guidelines, and timeline controls. - Train market teams on measurable strategies, emerging trends, and priority focus areas designed to strengthen market penetration. - Lead critical operational elements of national endurance partnerships, providing hands‑on guidance for high‑impact or complex program components. Risk, Policy & Compliance Oversight - Proactively identify, monitor, and mitigate legal, financial, and brand risk across the program portfolio. - Partner with Legal to ensure regulatory compliance in all applicable states and counties. - Own and define program‑level policies related to fundraising structures, participant benefits, recognition, eligibility, and participant experience. - Approve or guide precedent‑setting exceptions that may impact long‑term program integrity. Cross‑Functional Leadership - Serve as the connective strategic partner across Marketing, Operations, ECC, ITS, Finance, Supply Chain, and Territory teams. - Align cross‑functional teams to program strategy, policies, timelines, and expected outcomes. - Communicate insights, trends, and opportunities to internal stakeholders to drive organizational learning and future growth. Stakeholder & Market Engagement - Build and sustain relationships with internal and external partners to support program success. - Develop market mailing schedules and determine selects using data segmentation, partner insights, and performance metrics. - Collaborate with Marketing on the creation of campaign assets, printed materials, and communication strategies. - Represent ALSAC/St. Jude at industry events, enhancing organizational reputation and building awareness of program impact. Job Requirements: - Minimum 5 years of relevant experience required. - Bachelor’s degree preferred, or equivalent combination of education and experience. - Requires Travel at least 50% of the time including nights and weekends - Strong operational judgment in complex, fast‑moving environments. - Deep understanding of peer‑to‑peer fundraising and endurance event models. - Ability to influence outcomes across teams without direct authority. - Exceptional synthesis, prioritization, written and verbal communication skills. - Experience managing contracts, vendors, and cross‑functional execution. - Knowledge of special events fundraising, budgeting, and internal communications. - Familiarity with the active lifestyle industry preferred. - Ability to understand complex instructions and data processing applications. - Demonstrated ability to collaborate and influence stakeholders at all levels. Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.