ALSAC

Role Description At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support, Bilingual, you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases. - Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation. - Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones. - Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience. - Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities. - Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts. - Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement. - Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons. Qualifications - A passion for people and purpose. - 1+ year of experience in customer service, sales, or call center environments. - Fluency in both English and Spanish (spoken and written) required. - Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media). - Strong multitasking, time management, and organizational skills. - Comfort with technology, including Microsoft Office, CRM systems, and social media tools. - Ability to work independently and as part of a mission-driven team. - High school diploma or equivalent required. Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans) - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description The Product Owner II – IT is responsible for maximizing the value of IT products and solutions by translating business needs into clearly defined prioritized work for Agile delivery teams. This role partners closely with business stakeholders, technology teams, and delivery leadership to ensure solutions meet user needs, align with enterprise standards, and support organizational objectives. This is an experienced-level Product Owner role, operating with a high degree of autonomy and accountability across moderately complex systems or products. Key Responsibilities - Own and manage the product backlog for assigned IT products, platforms, or systems - Partner with business stakeholders to understand needs, outcomes, and priorities - Translate requirements into clear user stories with defined acceptance criteria - Prioritize backlog items based on business value, risk, dependencies, and capacity - Lead backlog refinement, sprint reviews, and product demos - Collaborate closely with Scrum Masters, Developers, Architects, and QA teams - Make day-to-day scope and trade-off decisions to maximize value delivery - Ensure solutions align with enterprise architecture, security, and compliance standards - Monitor delivery progress and product performance using agreed-upon metrics - Continuously gather feedback to refine and improve product outcomes Required Qualifications - Bachelor’s degree in Engineering, Product Development, or a related field. - 6-8 years of experience in a Product Owner, Product Analyst, or similar role - Hands-on experience working with Agile/Scrum delivery teams - Strong ability to elicit, document, and prioritize business and technical requirements - Excellent communication, facilitation, and stakeholder management skills - Demonstrated ability to make informed decisions in a fast-paced environment - Experience supporting enterprise IT systems or platforms - Familiarity with APIs, integrations, data flows, or cloud-based solutions - SAFe Product Owner / Product Manager, CSPO, or similar Agile certification, or equivalent preferred. - Experience working in regulated or security-conscious environments Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description At the intersection of generosity and healthcare innovation, the Executive Advisor, Transformational Gifts plays a critical leadership role in advancing our most ambitious philanthropic goals. This is not a traditional frontline fundraising role, although the Executive Advisor manages a portfolio of donors. It is a strategic, highly collaborative position focused on activating relationships with ultra-wealth net worth individuals/families, empowering leaders and aligning donor passions with institutional vision at the $10M+ giving level. As a trusted partner to executive leadership, professional advisors and relationship managers at all levels, this individual will help cultivate, shape solicit and steward some of the most significant giving opportunities in our organization’s history. Essential Job Duties 1. Portfolio management: Responsible for driving revenue through the qualification, cultivation, solicitation, closing and stewardship of 10M+ gifts, meeting or exceeding established goals. 2. Transformational Gift Strategy: Partner with internal teams to design, refine, and drive strategies for engaging individuals, families and foundations with the capacity and intent to make transformational gifts ($10M+), ensuring alignment with organizational priorities and impact goals. Success in this role will be measured by progressive metrics – including influence on donor strategy, movement toward transformational investment, depth of engagement, activation of internal leaders and revenue targets – reflecting the complexity and long-term nature of transformational philanthropy. 3. Consulting and Capacity Building: Provide strategic internal consulting to relationship managers from across the organization - regardless of title or department – who are connected to transformational prospects. This includes preparation for donor conversations, gift strategy and development, long-term relationship building and solicitation. 4. Executive Engagement: Collaborate with the SVP – Transformational Giving, C-Suite executives, and clinical or operational leadership from the hospital on high-stakes donor cultivation steps as needed. Help prepare and coach them for pivotal donor meetings, events and stewardship activities. 5. High Value Volunteer Engagement: Serve in support of advisory boards and councils. Plan meaningful engagement opportunities for virtual and on campus experiences that deepen their connection to the mission and demonstrates impact. When possible, leverage their networks thoughtfully and strategically to identify and cultivate new transformational relationships, supporting peer to peer influence and expanding the pipeline of $10M+ prospects. 6. Narrative & Case Co-Creation: Work cross-functionally to co-create custom proposals and transformational investment opportunities that reflect the donor’s vision, values, and desired legacy – while advancing our mission in measurable, meaningful ways. 7. Strategic Initiatives & Campaign Leadership: Play a key role in the development and execution of high-profile philanthropic initiatives, including milestone institutional anniversaries, enterprise-wide campaigns, and research-focused funding priorities. Collaborate across departments to shape compelling campaign strategies and donor experiences that align with transformational giving principles. Serve as a thought partner in designing customized approaches for complex, time-bound opportunities that inspire significant investment and long-term commitment. Job Requirements - 10+ years’ relevant work experience and proven experience in closing and/or advising on 8- and 9- figure philanthropic conversations, ideally in healthcare, higher education, or a complex mission-driven institution. - Bachelor’s degree required, advanced degree preferred. - Natural coach and facilitator, able to build confidence and skill in others while honoring their authentic leadership style. - Ability to understand and translate a wide range of in-depth research initiatives and clinical care innovations into compelling, donor centered opportunities. - Comfortable working in highly matrixed environments, influencing without formal authority. - Exceptional emotional intelligence and ability to hold high-trust, high-impact conversations with both internal and external stakeholders. - Involves extensive travel, willingness and flexibility to travel nationally, including evenings and weekends. Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description Schedule: Monday Through Friday 11:30 AM CT to 8:00 PM CT, Work from Home At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases. What You’ll Do - Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation. - Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones. - Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience. - Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities. - Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts. - Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement. - Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons. What You Bring - A passion for people and purpose. - 1+ year of experience in customer service, sales, or call center environments. - Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media). - Strong multitasking, time management, and organizational skills. - Comfort with technology, including Microsoft Office, CRM systems, and social media tools. - Ability to work independently and as part of a mission-driven team. - High school diploma or equivalent required. Why Join Us? - Make a Difference: Every interaction supports lifesaving research and care at St. Jude. - Grow Your Career: Gain valuable experience in nonprofit fundraising, donor relations, and communications. - Be Part of Something Bigger: Join a passionate team united by purpose and driven by impac Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description As a Software Engineer IV on the BIDE platform, you’ll serve as a technical leader for the systems that power ALSAC’s enterprise analytics ecosystem. This role offers true end‑to‑end ownership—from architectural design through production stability—on a mission‑critical BI platform that supports decision‑making at scale. You will lead the design, build, and evolution of complex, high‑scale data and software systems while partnering closely with Enterprise Architecture, Product, and Engineering teams. This role is ideal for someone who thrives on technical authority, architectural influence, and operational excellence, and who enjoys balancing delivery, reliability, and long‑term platform health. What You’ll Do Technical Leadership & Architecture - Serve as the technical authority for platform‑level systems, owning architecture, data flows, and technical standards across products. - Design, build, and maintain robust technical processes spanning multiple technologies, programming languages, and database structures. - Partner closely with Enterprise Architects to ensure alignment between architecture standards, technical solutions, and business outcomes. - Lead technical design reviews and make informed trade‑off decisions balancing speed, performance, reliability, data integrity, and maintainability. Portfolio Ownership & Prioritization - Own technical oversight for a portfolio of products and services, helping prioritize work across competing demands including delivery commitments, production support, technical debt, and platform modernization. - Influence where engineering effort is invested to maximize organizational value. End‑to‑End Ownership & Operational Excellence - Be accountable for production readiness, system reliability, and incident prevention across portfolio systems. - Establish and enforce standards for monitoring, alerting, resiliency patterns, runbooks, and post‑incident reviews. - Drive continuous improvement in platform stability, observability, and operational maturity. Delivery & Execution - Plan, architect, and lead large‑scale technical initiatives, upgrades, and implementations. - Collaborate with business leaders, product teams, and engineering managers to align technical execution with business priorities. - Introduce and evaluate modern tools and emerging technologies that improve platform capability and sustainability. Mentorship & Collaboration - Act as a technical lead and mentor to Software Engineers I–III through coaching, design guidance, code reviews, and pair programming. - Support team growth by promoting best practices across the full Software Development Life Cycle (SDLC). Required Qualifications - 8+ years of experience in software engineering, systems development, and large‑scale technical design. - Proven experience designing and supporting enterprise‑scale data platforms in both on‑prem and cloud environments. - Deep expertise in SQL Server / database engineering, including performance tuning, reliability, and troubleshooting long‑running or blocking workloads. - Strong understanding of enterprise data ingestion patterns using SQL, APIs, and cloud‑based platforms (AWS), with awareness of downstream analytics and warehouse impacts. - Experience with modern data ingestion and transformation tools (e.g., CData, dbt, or equivalent), with a focus on production ownership and maintainability. - Working knowledge of SQL Server replication technologies, including Microsoft Replication and Change Data Capture (CDC). - Strong skills in process modeling, data modeling, database design, and technical specification creation. - Excellent communication, organization, and planning skills; able to manage multiple priorities with minimal supervision. - Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or a related field (or equivalent experience). - Hands‑on experience with containerization supporting data engineering or AI/ML workloads. - Exposure to cloud‑native architectures supporting scalable, reliable data pipelines. - Experience with project planning, technical road‑mapping, and deployment strategies. Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

Role Description At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support, Bilingual, you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases. - Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation. - Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones. - Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience. - Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities. - Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts. - Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement. - Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons. Qualifications - A passion for people and purpose. - 1+ year of experience in customer service, sales, or call center environments. - Fluency in both English and Spanish (spoken and written) required. - Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media). - Strong multitasking, time management, and organizational skills. - Comfort with technology, including Microsoft Office, CRM systems, and social media tools. - Ability to work independently and as part of a mission-driven team. - High school diploma or equivalent required. Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans) - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description The Advisor, Programs serves as a strategic and operational leader responsible for the development, management, and execution of a national fundraising program area. This role provides subject matter expertise across strategy creation, risk mitigation, cross‑functional alignment, and continuous improvement. The Advisor drives program excellence through data‑informed decision‑making, relationship cultivation, and consistent application of program standards across all markets. This position requires strong operational judgment, a deep understanding of peer‑to‑peer fundraising and endurance‑based models, and the ability to influence teams without direct authority while safeguarding organizational brand and reputation. Key Responsibilities Strategic Program Leadership - Develop and oversee national program strategies that align with ALSAC’s long‑term strategic plan and fundraising objectives. - Identify and advance key initiatives that elevate program performance and deepen impact for St. Jude. - Lead continuous improvement through performance analysis, test‑and‑learn opportunities, market insights, and post‑program evaluation. Program Management & Operational Execution - Oversee day‑to‑day management of the assigned program area, ensuring adherence to core standards, fiscal guidelines, and timeline controls. - Train market teams on measurable strategies, emerging trends, and priority focus areas designed to strengthen market penetration. - Lead critical operational elements of national endurance partnerships, providing hands‑on guidance for high‑impact or complex program components. Risk, Policy & Compliance Oversight - Proactively identify, monitor, and mitigate legal, financial, and brand risk across the program portfolio. - Partner with Legal to ensure regulatory compliance in all applicable states and counties. - Own and define program‑level policies related to fundraising structures, participant benefits, recognition, eligibility, and participant experience. - Approve or guide precedent‑setting exceptions that may impact long‑term program integrity. Cross‑Functional Leadership - Serve as the connective strategic partner across Marketing, Operations, ECC, ITS, Finance, Supply Chain, and Territory teams. - Align cross‑functional teams to program strategy, policies, timelines, and expected outcomes. - Communicate insights, trends, and opportunities to internal stakeholders to drive organizational learning and future growth. Stakeholder & Market Engagement - Build and sustain relationships with internal and external partners to support program success. - Develop market mailing schedules and determine selects using data segmentation, partner insights, and performance metrics. - Collaborate with Marketing on the creation of campaign assets, printed materials, and communication strategies. - Represent ALSAC/St. Jude at industry events, enhancing organizational reputation and building awareness of program impact. Job Requirements: - Minimum 5 years of relevant experience required. - Bachelor’s degree preferred, or equivalent combination of education and experience. - Requires Travel at least 50% of the time including nights and weekends - Strong operational judgment in complex, fast‑moving environments. - Deep understanding of peer‑to‑peer fundraising and endurance event models. - Ability to influence outcomes across teams without direct authority. - Exceptional synthesis, prioritization, written and verbal communication skills. - Experience managing contracts, vendors, and cross‑functional execution. - Knowledge of special events fundraising, budgeting, and internal communications. - Familiarity with the active lifestyle industry preferred. - Ability to understand complex instructions and data processing applications. - Demonstrated ability to collaborate and influence stakeholders at all levels. Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you a digital marketing leader with deep expertise in Salesforce Marketing Cloud and a passion for driving innovation across email and SMS channels? Join our team as a Senior Advisor, Email & SMS Marketing Enablement , where you’ll lead the business in enterprise-level initiatives that transform how we engage audiences through personalized, data-driven marketing. As a Senior Advisor, you will be the strategic and business-side technical lead for email and SMS marketing enablement, responsible for identifying and translating complex business goals to technical teams responsible for delivering scalable, technology-powered solutions. You’ll spearhead net-new initiatives, optimize audience engagement, and ensure compliance with evolving data privacy standards—all while collaborating across teams to deliver seamless, high-impact campaigns. Key Responsibilities - Strategic Campaign Enablement: - Design and execute sophisticated email and SMS marketing journeys using Salesforce Marketing Cloud Engagement and Data Cloud. - Lead segmentation, automation, and personalization strategies aligned with business objectives. - Data Management & Audience Strategy: - Develop advanced data management plans to support personalized marketing, including segmentation automations, reporting frameworks, and performance insights. - Activate audience strategies using Salesforce Data Cloud to drive precision targeting at scale. - Compliance & Deliverability Leadership: - Champion consent and preference management initiatives, ensuring compliance with TCPA, CAN-SPAM, and other regulations. - Implement data hygiene practices and monitor sender reputation using tools like Validity. - Cross-Functional Collaboration: - Serve as a key stakeholder in enterprise initiatives, partnering with Product, IT, and Performance Marketing teams to align marketing solutions with business goals. - Enable cross-channel testing strategies that drive insights and optimize campaign performance. - Technology Adoption & Team Enablement: - Lead the adoption of new features and technologies across the email/SMS marketing stack. - Provide guidance and input to technical team responsible for operationalizing new technologies. - Roadmap Development: - Collaborate with leadership to help shape the Email & SMS Marketing Enablement roadmap, identifying strategic use cases and innovation opportunities. - Assist with defining and measuring the operational success metrics for the delivery of new technologies. Qualifications - Expertise in Salesforce Marketing Cloud Engagement, including Journey Builder, Automation Studio, Contact Builder, Content Builder, Mobile Studio, and Einstein features. - Advanced knowledge of Salesforce Data Cloud, with experience designing and activating audience segmentation strategies. - Strong understanding of email/SMS marketing best practices, including deliverability optimization, compliance, and data hygiene. - Technical proficiency in HTML, CSS, SQL, AMPscript, and JSON; experience with API integrations for cross-platform automation. - Analytical skills using tools like Adobe Analytics and Tableau to interpret KPIs and optimize performance. - Certifications: Salesforce Marketing Cloud Email Specialist (required); Salesforce Marketing Cloud Consultant (preferred). - Experience: 6+ years in enterprise or agency roles focused on email/SMS marketing strategy, operations, or platform engineering. Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans) - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support, Bilingual, you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases. - Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation. - Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones. - Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience. - Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities. - Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts. - Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement. - Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons. Qualifications - A passion for people and purpose. - 1+ year of experience in customer service, sales, or call center environments. - Fluency in both English and Spanish (spoken and written) required. - Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media). - Strong multitasking, time management, and organizational skills. - Comfort with technology, including Microsoft Office, CRM systems, and social media tools. - Ability to work independently and as part of a mission-driven team. - High school diploma or equivalent required. Benefits - Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans) - 401K Retirement Plan with 7% Employer Contribution - Exceptional Paid Time Off - Maternity / Paternity Leave - Infertility Treatment Program - Adoption Assistance - Education Assistance - Enterprise Learning and Development - And more