• Develop, execute, and maintain the ONPT knowledge management strategy, including tools, best practices, policies, procedures, and reusable processes • Create and maintain tools, reports, and job aids that drive operational improvements, including operating manuals and centralized data repositories • Recommend and lead the development of systemic monitoring tools, controls, and processes to detect and address defects • Manage operational readiness for ONPT projects, including requirements gathering, prioritization, testing, and implementation; partner with Development and IT teams • Analyze and translate data to identify improvement opportunities, with a focus on efficiency and automation • Perform vendor security activities, including onboarding, access management, equipment issuance, and returns • Act as a subject matter expert liaison between IT and the business for system releases impacting non‑par operations • Provide actionable insights and recommendations to leadership related to people, process, and technology • Deliver consistent operational performance reporting across ONPT operations • Monitor efficiency and recommend improvements related to claims flow between Service Operations, ONPT, and vendors • Identify and prioritize issues and process gaps that contribute to customer abrasion

• Own the enterprise leadership development strategy across leadership levels, ensuring alignment with business priorities, culture, and leadership expectations. • Lead end-to-end learning and development program delivery, including needs assessment, curriculum design and development, facilitation strategy, logistics, and evaluation. • Ensure learning experiences are inclusive, engaging, and grounded in adult learning principles, resulting in a consistent, high-quality participant experience across cohorts and programs. • Directly lead facilitation of programming as appropriate, particularly for senior-level audiences, and train People Success Partners to effectively facilitate programming. • Partner with executive leadership, the People Success team, and business stakeholders to identify leadership capability gaps, prioritize development investments, and ensure programs are relevant, credible, and well-integrated into the broader People strategy. • Define success metrics to evaluate program effectiveness using qualitative and quantitative data and identify opportunities to continuously improve programming. • Identify, evaluate, and manage external vendors, facilitators and assessment tools as needed. • Perform other duties as assigned.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." The Senior Manager, Transformation, is responsible for orchestrating large-scale changes within the organization. They serve as a strategic thought partner to the business leads to drive projects from concept to implementation. They will work closely with the North American functional leaders to ensure project milestones are delivered on time, on budget, and in alignment with enterprise near-term goals and long-term strategy. The Senior Manager will maintain alignment up, down, and across the organization as it relates to project goals, objectives, timeline, status, and deliverables. They will partner with Business Leads to progress deliverables within the program landscape and drive desired outcomes. They will engage in all aspects of program management, to include project planning, stakeholder coordination, governance, and change management. Duties & Responsibilities - Develop long-term transformation roadmaps that align with the organization’s 3–5 year strategic goals - Oversee the full lifecycle of complex programs—from initial diagnostic and design to implementation and handoff - Ensure each program has defined scope, success criteria, measurable KPIs, deliverables, required resources, roadmap, and is clearly aligned to our strategic goals - Coordinate with the right stakeholders and SMEs across the organization to drive alignment, manage dependencies, clear roadblocks, and escalate decisions to leadership - Ensure proper risk identification and management - Enforce appropriate governance and reporting standards for the program to drive accountability - Ensure field-first mentality when designing solutions - conduct ride-alongs, interviews, utilize colleague advisory boards, etc. - Coordinate with enterprise change management to effectively communicate and implement change - Measure success of the program against the original business case / demonstrate positive ROI - Understand and develop strategies for project delivery that take into consideration their dependencies on other projects within their program and the interaction with other programs and business as usual - Identify resource needs for projects and secure the right level of support for successful delivery including business case development. - Maintain and improve tools, templates and processes used by program and project managers - Throughout the project, this individual is expected to make sure all project managers in their program develop and maintain documentation to manage and report on their respective project(s) progress. - Throughout the project this individual will be required to lead and participate in meetings. The objective being to both drive the program to success and report on progress throughout - Responsible for delivering communications that are clear, accurate and the right level for the audience. Candidate Requirements Education - Bachelor's degree in Business, or related field OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested. - Master’s Degree preferred Experience - 8-12+ years in management consulting, corporate strategy, or program management - 5+ years of management experience preferred Skills & Competencies - Strong commercial abilities with an attestable customer service focus. - Strong analytical and problem-solving abilities with an understanding of key metrics and trends. - Excellent people management skills with demonstrable experience of leading a large, dispersed, and diverse workforce across multiple locations and geographies. - Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required. - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. - Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details. - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders Base Pay Range: $125,300 - $162,800 / year While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Base Pay Range Yearly: $123,600.00 - $168,200.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

• Identify CRM and system improvement opportunities and partner cross‑functionally to enhance efficiency and data quality. • Manage and communicate CRM release schedules, ensuring alignment on bug fixes, enhancements, and updates. • Own the CRM enhancement lifecycle—from requirement gathering through solution design, validation, communication, and training. • Collaborate with technical teams to translate business needs into actionable system solutions and optimize user experience across GTM workflows. • Develop and validate Salesforce training content with Enablement; provide documentation and support to drive adoption. • Produce CRM newsletters, release notes, and updates to ensure clear communication of system changes. • Create presentations and business‑friendly documentation that simplify complex CRM concepts for stakeholders. • Serve as a point of contact for CRM user issues, performing initial troubleshooting, triage, and escalation. • Ensure Salesforce and integrated systems remain intuitive, efficient, and aligned with user needs. • Build cross‑functional roadmaps supporting Sales, Marketing, Legal, CS, and CRO initiatives. • Gather and synthesize GTM pain points to inform backlog prioritization and process improvements. • Partner across Sales, Marketing, CS, Finance, and Operations to ensure systems and processes align with business objectives, including order‑to‑fulfillment workflows. • Analyze business needs and recommend process improvements to increase operational efficiency. • Maintain a forward‑looking approach, ensuring technology and processes evolve with business needs. • Other tasks as assigned.