• Establish and maintain contact with assigned oncology members via phone, text, email, and video calls. • Initiate nursing care plans, educating members on treatment regimens, symptom management, side effects, and disease-specific program benefits. • Obtain and use clinical information to develop individualized member and clinician-centered care plans that complement oncologist guidance/plan of care. • Utilize motivational interviewing to empower members, support adherence, and encourage enrollment of new or inactive members in employer-sponsored programs. • Coordinate care among providers, pharmacies, and support services; facilitate access to medications, infusion services, and financial assistance programs. • Identify and educate members eligible for clinical trials or therapy adjustments, coordinating logistics with providers and sponsors. • Monitor adherence, side effects, and treatment response; escalate issues when needed to support physician-directed care. • Provide emotional support and connect members to counseling, support groups, and survivorship resources. • Document, request, and send member information per HIPAA; track interactions and outcomes in the EHR. • Meet assigned metrics, including call volume and enrollment requirements; adapt approaches using multiple communication channels.

• As a Clinical Nurse Coach, you'll be responsible for providing remote health coaching to members who are either risk for chronic kidney disease or already have chronic kidney disease. • You'll work in partnership with our members to increase their understanding and management of conditions and behaviors that impact kidney health, helping them take charge of their health and avoid dialysis. • Establishing and maintaining contact with assigned and active members via video, phone, text, and email in both English and Spanish. • Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines. • Assess members health status and care coordination needs. • Collaborate with members’ health care providers as needed. • Utilizing motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active members to reach their health goals. • Understanding and explaining to new or inactive members the benefits of our Program as it relates to those with chronic kidney disease and those at risk. • Appropriately documenting, requesting, and sending member information in accordance with HIPAA compliance. • Meet individually performance metrics to support member engagement and retention.

• Provide excellent customer service through phone, email, chat, and social channels • Assist customers with order inquiries, returns, billing questions, and product information • Accurately enter customer and order information into internal systems • Resolve customer concerns professionally and escalate issues when necessary • Maintain records of customer interactions and actions taken • Identify opportunities to improve customer satisfaction and support sales initiatives • Collaborate with team members and supervisors to ensure smooth operations

Role Description The Case Management Coordinator provides staff support services to facilitate high quality individualized treatment goals, including timely return-to-work, if appropriate, while supporting the goals of the Case Management department, and of CorVel. This is a remote position. Essential Functions & Responsibilities: - Assists medical case managers with case management duties - Provides customer support services - Types and proofreads reports and correspondence - Transcribes correspondence/reports from dictation - Organizes client files - Additional duties as assigned Qualifications - Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment - Excellent written and verbal communication skills - Ability to meet designated deadlines - Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets - Strong interpersonal, time management, and organizational skills - Ability to work both independently and within a team environment Requirements - High School diploma or equivalent - Clinical background preferred Benefits - Comprehensive benefits package for full-time regular employees - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).