Almaviva Solutions

• Provide first- and second-level technical support to users of the HCL Digital Experience (DX) platform, assisting content authors, administrators and other corporate portal users. • Guide users on how to use the platform features, clarifying questions about navigation, content management, permissions, publication workflows and other available resources. • Receive, log, classify, prioritize and track tickets from multiple channels (service portal, e-mail, phone and chat), ensuring compliance with established SLAs. • Perform technical triage of requests, identifying incidents, service requests, operational questions and improvement opportunities. • Investigate, reproduce and diagnose issues reported by users, collecting evidence, logs and technical information that help identify the root cause. • Resolve portal-related incidents whenever possible, or escalate to development, infrastructure teams or vendors, following up on the case until completion. • Continuously monitor the lifecycle of tickets, maintaining clear, concise and proactive communication with users about the status of their requests. • Create and keep the knowledge base up to date by producing operational procedures, manuals, FAQs, tutorials and technical articles to support users and internal teams. • Deliver basic training and guidance to users on platform usage, promoting greater autonomy and reducing recurring incidents. • Support content publishing and management activities when required, advising on best practices for platform usage. • Identify trends in recurring incidents and propose preventive actions and opportunities to improve support processes and portal usability. • Act as a liaison between users, technical teams, development and infrastructure, ensuring proper information flow and tracking of requests. • Participate in acceptance testing and functional validation of fixes and improvements implemented on the platform. • Ensure correct documentation of performed activities, securing traceability, service history and compliance with ITSM processes. • Contribute to continuous improvement of support processes, service quality and user satisfaction.

• Join us! • Here you will find excellent opportunities for career development. • Learning: We value and encourage employee training and the achievement of technical certifications. • Challenge: We work with the most innovative technologies from our strategic partners. • Career Path: Today, most of our executive and management team were developed from within our organization. • If new challenges excite you and knowledge inspires you, join our team!

• Join us! • We work with the most innovative technologies from our strategic partners • If new challenges excite you and knowledge inspires you, join our team!

•Desenvolvimento com ASP.NET, ASP.NET MVC e Blazor •Linguagem C# •Frontend: HTML , CSS , JavaScript , AJAX , Angular •Banco de Dados: SQL Server , Modelagem, consultas e manutenção em SQL Server •Diferenciais: Experiência com Visual Studio, Conhecimento em Azure DevOps

•Codificar a partir de especificações; •Planejar o próprio trabalho em nível de tarefa; •Reportar progresso do trabalho em nível de tarefa; •Compreensão de técnicas de inspeção de programa e de código.

• Junte-se a nós e encontre grandes oportunidades de desenvolvimento de carreira • Trabalhar com tecnologias inovadoras de parceiros estratégicos • Contribuir com um plano de carreira sólido dentro da empresa

• Experience in analysis and development of web systems using the Microsoft .NET platform, with strong knowledge of Microsoft SQL Server and data modeling. • Emphasis on and support for employee training and attainment of technical certifications.

• Creation of technical documentation • Performing validations and integrated testing • Delivering technical solution presentations to clients, among other activities.

• Support, deployment and development of new system modules

• Build apps that will directly impact the lives of students, teachers, and families across the state; additionally, reinforce the adoption of Flutter (mobile and web). • Lead the development of robust, scalable mobile and web applications using Flutter/Dart • Implement intuitive, responsive user interfaces in line with UX/UI principles • Collaborate with multidisciplinary teams to generate a positive impact on the lives of millions • Optimize app performance to ensure a smooth experience across devices • Implement and maintain clean code standards, using architectures such as MVVM and Clean Architecture • Lead code reviews, promote best practices, and mentor junior developers • Integrate RESTful APIs and backend services to create dynamic, personalized features • Implement comprehensive testing strategies, including unit and integration tests • Contribute to the technical architecture evolution of the Salas do Futuro project