• Provide language-enabled research, analytic services, and forward-thinking insight on complex issues related to China • Be responsible for the full range of activities in processing material or participating in situations requiring advanced capability to perform translation, transcription and interpretation tasks in support of the customer • Prepare assessments of current events based on sophisticated collection, research and analysis of open-source information, as well as develop and maintain analytical procedures to meet changing requirements and ensure maximum operations • Scan, sort/categorize foreign language written and verbal materials to recover essential elements of information • Complete lists, translations, and transcriptions, of complex and sophisticated written and/or spoken materials from Chinese Mandarin to English, and English to Chinese Mandarin • Perform quality control on language processing activities • Independently monitor and research various media to identify relevant Chinese language web content • Perform translations of various types of documents • Transcribe information into summaries • Additional duties as assigned or required

Role Description Provides expert level business process guidance on Navy ERP's SAP requirements and design. Applies comprehensive knowledge across key tasks and high impact assignments. Designs and configures business processes in SAP MM to meet customer requirements. Qualifications - 10 or more years of SAP experience - Subject Matter Expert experience in designing/configuring business processes in the SAP Sales and Distribution (SAP SD) module - Ability to translate business process and requirements into system solutions - Demonstrated ability in the application of functional and technical expertise to improve the performance of the business resolution of functional and technical integration issues across SAP Modules - Bachelor's degree in a recognized technical engineering scientific managerial business or other discipline related to area of expertise. An additional four (4) years of relevant experience may be substituted for the Bachelor's degree. - Must have Secret clearance Requirements - Knowledge of and experience with DoD and specifically Navy ERP - Familiar with Navy and/or DoD IT architectures - Federal experience - Experience in post go-live production support and break/fix - Focus on customer service and responsiveness, with sound customer handling skills - Experience in software development lifecycle surrounding requirements gathering, analysis, test (functional, integration, regression, and user acceptance), implementation, and postproduction support of standard and custom business solutions supporting the SAP SD module - SAP SD Reimbursement process experience - Experience and knowledge of SD integration points with FI/CO/FM/PS modules and across other SAP modules Tasks - Analyzing, configuring, and optimizing SAP SD to meet customer requirements - Collaborating with stakeholders to understand S&D processes - Implementing system enhancements - Ensuring seamless integration with other SAP modules - Providing leadership to large teams of functional or technical personnel

Role Description One of our customers is looking for a Business System Analyst who is having hands-on experience with Amazon Connect. - Experience with leading, designing, and working with developers to design cloud architecture that ensures security, performance, efficiency, reliability, and cost optimized applications. - Experience in all phases of the software development process - including requirements gathering, design, implementation, release, and maintenance. - Build productive relationships with a global IT team, including BSAs, product owners, developers & architects. - Manage projects partnering with matrixed cross functional and global teams to ensure delivery of applications aligned to the business and IT strategy. - Guide business and project delivery stakeholders through IT process and obtain relevant participation. - Support the design and architecture of AWS / Amazon Connect stack of tools and applications. - Translate business requirements into well-architected custom solutions for leveraging Amazon Connect across a wide array of applications and interfaces. - Understand and apply contact center concepts to design and develop solutions that interface with Amazon Connect and Salesforce Service/Sales Cloud applications. - Lead technical design sessions; architect and document technical solutions that are aligned with business objectives. - Apply knowledge of different methodologies for integration and dynamic call flows leveraging Amazon Lex, DynamoDB, Lambda, Pinpoint, Cloudfront, and other AWS services considering capabilities, limitations, and trade-offs to design and develop architectural framework. - Drive a cross-functional and integrated approach to call center management within Equinix. - Provide expert-level technical assistance to developers on AWS / Amazon Connect platform and suggest best practices and opportunities for improvement through automation or simplification. - Perform hands-on Amazon Connect and Salesforce CTI system setup, configuration, administration, troubleshooting and minor coding. - Design and develop complex call flows. - Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed. - Interface with relevant teams to support day-to-day systems and interfaces issues related to existing application solutions. - Ensure compliance with secure development standards, GDPR, and negotiate security trade-offs; and provide technical mentoring on coding techniques, methods, and standards. - Manage stakeholder expectations and communications within and beyond functional track. - Participate in Agile Development Process and all SDLC layers. - Collaborate with global IT and business teams in US (pacific and eastern time) and Singapore time zones. Qualifications - 5+ years of IT experience in all phases of the software development process - including requirements gathering, design, implementation, release, and maintenance. - Bachelor's in Information Systems, Computer Science, Business or related field. - Experience with leading and driving solution analysis and implementation for contact center and discovery projects. - Exhibits keen interest, techno-functional acumen and experience in working with evolving business models in large scale and complex transformational programs. - Proven experience working in Agile software development lifecycle. - Expertise in AWS / Amazon Connect contact center platform and call case management concepts. - Strong experience with Amazon Connect best practices and contact center-based solution implementation. - Strong knowledge in dynamic contact center configuration and integrating with Salesforce Service/Sales Cloud leveraging CTI and Lambda functions. - Good understanding of Amazon Connect OOB functionality and extended reporting capabilities. - Platform expertise in leveraging Salesforce Service Cloud to solve business problems strongly preferred.

Role Description The Quality Review and Audit Lead Analyst supports Quality Control, Audit, and testing initiatives across client implementations, benefit changes, and ongoing business activities. This role focuses on executing defined test plans, validating benefit configuration and data accuracy, documenting defects, and supporting testing timelines in alignment with established methodologies and guidance. Applying analytical thinking, attention to detail, and foundational subject matter knowledge, the Analyst helps identify issues, validate expected outcomes, and support accurate delivery of client and regulatory requirements. Working in a collaborative, fast-paced environment, the Analyst partners with implementation, account, operations, and product teams—under the direction of Advisors and Senior Advisors—to ensure test execution aligns with defined requirements and business objectives. The role also contributes to operational readiness and continuous improvement by following established procedures, documenting findings, and by participating in lessons learned and process improvement efforts. The Analyst supports multiple Lines of Business, including HealthPlan, Medicare, Medicaid, Exchange, Commercial, DoD, and Cigna, and may participate in client-facing activities with appropriate oversight while continuing to build expertise across testing methodologies, business processes, and lines of business. Key Responsibilities - Testing Execution & Support - Execute assigned testing activities for implementations, benefit changes, and business initiatives following defined test plans and procedures. - Perform data validation and test case execution to confirm accuracy, completeness, and alignment with expected setup. - Support test preparation activities, including test data creation and validation. - Assist in maintaining testing schedules and meeting expected completion dates. - Issue Identification & Documentation - Identify and document testing defects, discrepancies, and observations clearly and accurately. - Track issues and support escalation to Advisors or project leads as needed. - Retest fixes and validate resolutions to confirm expected outcomes. - Maintain detailed documentation of testing results and findings. - Process Adherence & Continuous Improvement - Follow established testing processes, quality controls, and documentation standards. - Participate in lessons learned discussions and contribute suggestions for process enhancements. - Support updates to testing documentation, job aids, and reference materials. - Assist with pilot initiatives, special projects, and ad hoc testing efforts as assigned. - Collaboration & Professional Development - Participate in project meetings, team discussions, and working sessions. - Collaborate with peers and cross-functional partners to support testing deliverables. - Actively build knowledge of benefits, configuration, and testing methodologies. - Seek and incorporate feedback to support skill development and readiness for increased responsibility. Qualifications - Bachelor’s degree required, with 2+ years of experience in operations, benefits/clinical, claims processing, testing, quality assurance, audit, or a related role preferred – or – 5+ years of related experience. - Basic knowledge of healthcare benefits and/or claims processing preferred. - Clinical, pharmacy, or healthcare-related background preferred. - Ability to follow testing instructions, document findings, and meet assigned deadlines. - Willingness to learn multiple Lines of Business, including HealthPlan, Medicare, Medicaid, Exchange, Commercial, DoD, and Cigna. - Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. - For this position, we anticipate offering an annual salary of 68,700 - 114,500 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.