Digital Workplace Administrator
Location
India
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Digital Workplace Administrator
Allegion
• Act as the third-line (L3) escalation point for complex incidents and service issues across Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online) • Provide advanced administration, configuration, and optimisation of the Office 365 environment to ensure secure, scalable, and high-performing services • Lead root cause analysis and problem management, driving resolution of recurring or high-impact issues and implementing long-term fixes • Design and deliver collaboration solutions aligned to business, security, and compliance requirements • Support global M&A activities, including tenant-to-tenant migrations, onboarding of acquired businesses, and platform standardisation • Develop and maintain automation and tooling (e.g. PowerShell) to streamline administration and improve operational efficiency • Collaborate with business stakeholders to understand requirements and implement effective, user-centric solutions • Maintain technical documentation, standards, and operational procedures for current and future state environments • Work closely with other IT teams (Security, Identity, Infrastructure, Service Desk) to ensure end-to-end service alignment and integration • Provide guidance and escalation support to other team members, helping to upskill and improve overall support capability • Deliver user training and adoption support where required to maximise the value of collaboration tools
Job Requirements
- Minimum 3+ years’ experience administering Microsoft 365
- Strong hands-on expertise in SharePoint, Teams, Exchange Online; experience with the Power Platform is desirable but not essential
- Experience operating at a 2nd / 3rd line support level
- Strong understanding of enterprise collaboration and communication technologies
- Experience with PowerShell or similar scripting languages for automation and platform management
- Demonstrated ability to translate business requirements into technical solutions
- Strong understanding of Microsoft 365 architecture, governance, and dependencies (identity, licensing, compliance)
- Excellent analytical and problem-solving skills, with attention to detail and quality
- Ability to work in a fast-paced, global environment, managing multiple priorities effectively
- Strong communication skills, with the ability to engage both technical and non-technical stakeholders
- Proven ability to work collaboratively across globally distributed teams
- High school diploma required; Bachelor’s degree in a related discipline preferred.
Benefits
- Health insurance
- Professional development opportunities
- Ability to work remotely
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