Role Description - Manage guest incident claims from intake through resolution, escalation, or litigation referral, ensuring timely investigation, documentation, evaluation, and follow-up. - Conduct claim review, investigation, and risk assessment to identify exposure, escalation triggers, documentation gaps, and appropriate next steps. - Collect, review, and analyze claim-related documentation, including incident reports, photographs, witness statements, receipts, communications, and other supporting materials. - Evaluate guest incident claims for completeness, liability indicators, potential litigation concerns, policy application, and allocation applicability. - Exercise sound judgment in determining when claims require escalation, additional investigation, management review, or litigation referral. - Serve as a primary operational liaison between Legal, Risk, Operations, Guest Relations, third-party administrators, insurance partners, and outside counsel. - Coordinate with third-party administrators on claim status, documentation needs, investigation follow-up, escalation, reserve or exposure concerns, and resolution strategy. - Review TPA claim updates, assessments, and recommendations, and identify issues requiring additional action, escalation, or Sr. Manager review. - Attend claim reviews with third-party administrators and support follow-up on action items, trends, and open issues. - Monitor claim activity and proactively identify inconsistencies, missing information, recurring issues, or operational gaps that may impact claim handling. - Review allocation disputes and provide recommendations based on Company policy, available documentation, supporting evidence, and established guidelines. - Support oversight of claim handling expectations, escalation protocols, reporting requirements, and TPA performance. - Maintain and update guest incident handling procedures, allocation guidelines, chargeback processes, claims administration materials, and related policies in partnership with the Sr. Manager. - Identify trends in guest incidents, claim activity, recurring issues, or policy gaps and recommend operational or process improvements to reduce exposure and support risk mitigation. - Assist in developing and implementing best practices related to claims handling, investigation standards, documentation requirements, escalation protocols, allocation management, and claim file maintenance. - Support training, guidance, and communication efforts related to guest incident documentation, claim handling procedures, and claims administration processes. - Other tasks as assigned by manager. - Provide litigation support for escalated guest incident claims and related matters, including document preservation, file organization, case tracking, and coordination with internal partners and outside counsel. - Ensure claim and litigation files are complete, accurate, organized, and maintained in claim and matter management systems. - Coordinate with outside counsel and internal stakeholders regarding document collection, case updates, deadlines, and litigation support needs. - Monitor litigation deadlines, milestones, follow-up items, and matter activity to support case management and litigation strategy. - Maintain accurate matter management system updates, litigation records, claim notes, reporting fields, and supporting documentation. - Process and review outside counsel and vendor invoices for accuracy, completeness, compliance, and appropriate coding. - Support litigation reporting, claims metrics, audits, trend analysis, and other operational reporting for the Legal team. - Identify and recommend efficiencies in claims administration, litigation workflows, documentation practices, reporting processes, and matter management procedures. - Provide guidance and informal mentoring to less experienced team members as appropriate. Qualifications - 6+ years of experience in claims management, risk management, investigations, litigation support, insurance administration, legal operations, or a related environment. - Strong understanding of claims handling practices, liability evaluation, risk assessment principles, litigation readiness, and claim documentation standards. - Demonstrated ability to independently manage claims, competing priorities, sensitive matters, and complex workstreams with limited supervision. - Experience working with third-party administrators, outside counsel, insurance partners, claims management systems, matter management systems, and cross-functional business stakeholders. - Ability to interpret and apply policies, procedures, allocation guidelines, escalation protocols, and supporting documentation. - Strong investigative, analytical, organizational, and problem-solving skills. - Sound judgment and decision-making skills, particularly in sensitive, high-risk, or time-sensitive situations. - Strong written and verbal communication skills, with the ability to communicate clearly and professionally with internal and external stakeholders. - Ability to handle confidential and sensitive information with discretion and professionalism. - Proficiency in Microsoft Office applications, including Outlook, Word, and Excel; experience with claims or matter management systems preferred. Requirements - Compensation Range: $67,000.00 - $92,125.00 Company Description - Red Robin is an Equal Opportunity & E-Verify Employer.

• Review and cross-check complex financial figures across full company reports to identify inconsistencies and reporting errors. • Conduct thorough financial and operational analysis focused on aviation, defense systems, and MRO supply chains. • Write clear, concise executive summaries that translate raw financial data and discrepancies into easy-to-understand insights. • Analyze historical financial performance to support strategic decision-making and business evaluations.

Role Description The AR Senior Analyst is responsible for leading advanced A/R follow-up, analysis, and resolution activities to ensure accurate and timely reimbursement for healthcare providers. This role requires deep knowledge of payer policies, denial management, and U.S. healthcare billing regulations. The AR Senior Analyst will handle high-value, aged, and complex claims while providing analytical insights and process improvement recommendations to optimize overall cash flow and reduce days in A/R. In addition to performing detailed claim analysis, the Senior Analyst may mentor junior analysts, support team training, and assist with escalations that impact key revenue cycle performance indicators. Essential Functions: - Conduct in-depth pre-call analysis to determine root causes of unpaid or underpaid claims. - Contact payers through calls, IVRs, or web portals for claim status, resolution, and escalation when necessary. - Handle complex denials and aged accounts by identifying trends and recommending corrective actions. - Document all claim-related activities comprehensively in client software for a compliant and auditable trail. - Interpret and analyze Explanation of Benefits (EOBs), medical documentation, authorizations, and payer correspondence. - Prepare and submit appeals for denied or underpaid claims; ensure adherence to payer-specific timelines. - Monitor and track high-dollar, aged, and specialty claims through to resolution. - Collaborate with team members to improve workflow efficiency and data accuracy. - Support audit requests and ensure strict compliance with HIPAA, ERISA, and payer-specific requirements. - Mentor junior analysts by sharing best practices and supporting performance improvement. Qualifications - Graduate (Bachelor’s degree or equivalent). - Minimum 3–5 years of experience in U.S. healthcare accounts receivable follow-up and denial management, with demonstrated expertise in handling complex and high-value claims. - Strong communication and analytical skills with the ability to present insights to leadership. - Solid understanding of U.S. healthcare reimbursement, payer rules, and regulatory requirements. - Working knowledge of ICD-10, CPT, and HCPCS codes. - Proficiency in Microsoft Office (Excel, Word, PowerPoint) and EHR platforms. - Willingness to work continuous night shifts and flexible schedules when required. Requirements - Bachelor’s degree preferred (Healthcare, Finance, or related field). - Prior experience in U.S. healthcare BPO/RCM strongly preferred. - Exposure to acute EHR systems (hospital-based) and clearinghouses such as Waystar, Realmed, Availity, Change Healthcare, and ViaTrack. - Certification in Medical Billing/Coding (optional but preferred). Skills & Technical Proficiency - Advanced analytical and problem-solving abilities with a focus on data-driven decision-making. - Expertise in denial management, payer follow-ups, and revenue recovery strategies. - Strong attention to detail with the ability to process high volumes of claims accurately. - Effective time management and organizational skills. - Ability to work independently with minimal supervision while supporting team goals. - Excellent interpersonal skills for cross-functional collaboration. - Commitment to confidentiality and strict compliance with HIPAA and internal quality standards. Working Environment/Physical Demands - General office environment: Works generally at a desk in a well-lighted, air-conditioned office, with moderate noise levels. - Periods of stress may occur. - Activities require a significant amount of sitting at office and work desks and in front of a computer monitor. - Some walking and standing relative to interaction with other personnel. Travel Requirements - None Other possible Unofficial Titles Unofficial titles may be given by the manager and used for email signature. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise. It does not alter the "at will" employment relationship between the company and the employee.

Role Description The Financial Analyst is responsible for QC and performing advanced operational and financial analysis functions for offshore 529 plan administration by leveraging Kofax and Unite. The Financial Analyst ensures accurate financial processing, workflow optimization, risk mitigation, and process improvements across daily transaction management and reporting environments. Job Functions, Essential Duties and Responsibilities - Verify the Cheque scanned through Kofax system to create the Occurrence in Unite to match Expectation amount. - Analyze and review account activity, detect irregularities, perform data reconciliations, and resolve exceptions in Unite to maintain account and reporting integrity. - Prepare, review, and optimize regular operational, financial, and compliance reports for leadership, surfacing trends and actionable insights. - Monitor incoming requests in Kofax, and support escalation workflows to resolve time sensitive or high impact items. - Collaborate with onshore and cross border teams to standardize procedures, communicate risks, and execute on global offshore operations strategies. - Recommend and lead automation and process improvements leveraging the capabilities within Kofax and Unite to reduce errors and streamline the workflow. - Support internal and external audits with well documented analysis, reconciliation evidence, and operational controls. - Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. Qualifications - Strong analytical and problem-solving skills with a process improvement mindset. - Effective collaboration in global, cross functional teams with clear communication in English. - Understanding of US 529 plan regulations and related financial services compliance is a plus. - Able to work flexible hours to align with onshore team requirements and business needs. - Comfort with regulatory requirements in global financial services delivery and strong documentation practices. - MBA, preferable from Finance background. - Experience in the US retirement industry for 2 to 4 years. - Open core Night shifts based on business requirements. - Good verbal & written communication skills. - Good typing skill and attention to detail. - Good time management skills. - Ability to work independently. - Familiarity with MSOffice software applications, including Excel & Word. Requirements - For all virtual remote positions, an uninterrupted virtual workspace is required. - Expectation of family care being in place during business hours. - Internet work speed requirement of 25 Mbps or better for individual use. - If more than one person is utilizing the same internet connection, a stronger connection is required. - For call center roles, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Benefits - We are proud to be an Equal Opportunity Employer. - Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. - We will never ask you for payment or require you to purchase any equipment. - If you are suspicious or unsure about the validity of a job posting, we strongly encourage you to apply directly through our website.