Activated Insights

Role Description As the Franchise Account Executive at Activated Insights, you will play a pivotal role in partnering with franchise organizations to turn insights into action. You’ll build trusted relationships, guide meaningful conversations, and help clients improve employee experience and performance across their locations. This role is both strategic and people-focused, allowing you to make a direct impact on client success and long-term partnerships. Key Responsibilities - Serve as the primary point of contact for franchise clients, building strong, trusted relationships. - Guide clients through survey results, insights, and recommendations to support data-driven decision-making. - Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations. - Lead client conversations that translate feedback into clear, actionable next steps. - Collaborate with internal teams (Sales, Operations, Implementation, and Product) to ensure a seamless client experience. - Support client retention and growth by proactively identifying needs and offering strategic solutions. - Maintain accurate documentation and account updates within internal systems. - Mentor and support junior team members, fostering a collaborative and high-performing team culture. - Share best practices and insights across the account management team. - Collaborate cross-functionally to align client goals with company initiatives and solutions. - Contribute to process improvements that enhance efficiency and client satisfaction. Qualifications - Experience in account management, client success, sales, or a related customer-facing role. - Strong relationship-building and communication skills, with the ability to lead thoughtful, consultative conversations. - Comfort working with data, insights, or reports and translating them into clear recommendations. - Ability to manage multiple client relationships while staying organized and detail-oriented. - Collaborative mindset with a passion for helping clients succeed. - Franchise, SaaS, or people analytics experience is a plus, but not required. Location - Preferred onsite - Idaho Falls, ID or Tampa, FL. - Remote optional. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Multiple video meetings each day where web camera use is required. Schedule - Full time, 40 hours each week. - Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

Role Description As the Franchise Account Executive at Activated Insights, you will play a pivotal role in partnering with franchise organizations to turn insights into action. You’ll build trusted relationships, guide meaningful conversations, and help clients improve employee experience and performance across their locations. This role is both strategic and people-focused, allowing you to make a direct impact on client success and long-term partnerships. Key Responsibilities - Serve as the primary point of contact for franchise clients, building strong, trusted relationships. - Guide clients through survey results, insights, and recommendations to support data-driven decision-making. - Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations. - Lead client conversations that translate feedback into clear, actionable next steps. - Collaborate with internal teams (Sales, Operations, Implementation, and Product) to ensure a seamless client experience. - Support client retention and growth by proactively identifying needs and offering strategic solutions. - Maintain accurate documentation and account updates within internal systems. - Mentor and support junior team members, fostering a collaborative and high-performing team culture. - Share best practices and insights across the account management team. - Collaborate cross-functionally to align client goals with company initiatives and solutions. - Contribute to process improvements that enhance efficiency and client satisfaction. Qualifications - Experience in account management, client success, sales, or a related customer-facing role. - Strong relationship-building and communication skills, with the ability to lead thoughtful, consultative conversations. - Comfort working with data, insights, or reports and translating them into clear recommendations. - Ability to manage multiple client relationships while staying organized and detail-oriented. - Collaborative mindset with a passion for helping clients succeed. - Franchise, SaaS, or people analytics experience is a plus, but not required. Location - Preferred onsite - Idaho Falls, ID or Tampa, FL. - Remote optional. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Multiple video meetings each day where web camera use is required. Schedule - Full time, 40 hours each week. - Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

Role Description The Regulatory and Compliance Lead plays a vital role in ensuring our training content remains accurate, relevant, and aligned with evolving state and federal regulations across the full long-term and post-acute care continuum. This position leads compliance research, interpretation, and alignment efforts across home-based care (home care, home health, hospice), assisted living, memory care, independent living, continuing care retirement communities (CCRCs), and skilled nursing facilities (SNFs)—ensuring our education products meet or exceed state-specific and accrediting body standards. If you’re passionate about supporting quality care and want to help thousands of organizations simplify compliance while elevating training outcomes, this role is for you. Key Responsibilities - Regulatory Research & Compliance Oversight - Monitor, interpret, and summarize federal and state regulations impacting post-acute and long-term care providers across home-based care and senior living settings. - Track updates from regulatory and accrediting agencies (e.g., CMS, state departments of health, state licensing boards, professional accrediting bodies) and synthesize implications for training content and learning paths. - Maintain a compliance roadmap for the post-acute care content portfolio, ensuring all programs remain aligned with current standards and renewal cycles. - Communicate regulatory changes proactively to internal stakeholders to guide timely updates to training content and learning paths, ensuring messaging and implementation remain uniform across care settings. - Vendor & Government Relations - Serve as a liaison between Activated Insights and state agencies, accrediting bodies, and industry associations across the post-acute care continuum. - Manage relationships with regulators and accreditation partners to ensure course approvals and renewals remain current and consistent. - Oversee accreditation renewal processes and vendor management for all compliance and specialty training programs, sharing best practices and documentation standards across the team. - Content Alignment & Market Strategy - Partner with clinical, instructional design, and content management teams to ensure all training content accurately reflects current regulations. - Track expiration dates and versioning within the Activated Insights course library, ensuring compliance and specialty courses are reviewed and updated on schedule, in coordination with shared tracking and reporting processes. - Identify emerging regulatory and industry trends (e.g., infection prevention, staffing mandates, dementia care, emergency preparedness) to inform future content strategy, maintaining cross-vertical awareness to strengthen the organization’s overall regulatory foresight. - Project & Process Management - Maintain clear documentation and audit trails for all compliance initiatives and state-specific updates. - Use project management tools (e.g., ClickUp) to coordinate cross-functional compliance projects and deadlines, sharing workflows and timelines with colleagues to ensure smooth collaboration. - Lead initiatives to ensure consistency and alignment of regulatory updates across all training content, co-developing processes that ensure a unified regulatory approach company-wide. - Curricula Development & Customer Solutions - Develop and maintain a strong familiarity with the content library and how it relates to compliance requirements across states, care settings, and care providers. - Collaborate with the Content Management Team and Compliance & Nursing colleagues to design structured, state-specific curricula. - Ensure all course groupings and curricula meet applicable regulations for administrators, clinicians, and care professionals, mirroring consistency in regulatory interpretation and learner experience across care settings. - Partner with Customer Success and Sales teams to translate complex regulatory requirements into practical, customer-facing training solutions that reflect a cohesive compliance framework. - Contribute to developing accessible and engaging compliance training that supports administrators, clinicians, and care professionals, ensuring consistency and clarity across all verticals. Qualifications - Bachelor’s degree in Healthcare Administration, Regulatory Affairs, Public Policy, or related field. - 3+ years of experience in healthcare compliance, policy analysis, or regulatory affairs—with at least 2 years in post-acute/long-term care. - Experience collaborating with state-level regulatory agencies, accrediting bodies, and industry associations. - Proven track record of managing compliance initiatives and aligning training programs with evolving industry standards. - Strong analytical, organizational, and leadership abilities to drive compliance excellence across departments. Requirements - Regulatory Expertise: Strong understanding of compliance requirements across post-acute and long-term care settings, with the ability to interpret and apply state and federal regulations. - Attention to Detail: Exceptional accuracy in interpreting and tracking complex regulatory updates, as well as in creating and maintaining compliance artifacts (crosswalks, training curricula) that customers and internal teams rely on. - Intellectual Curiosity: Strong interest in regulatory nuance. Takes the initiative to dig deeper when it strengthens our compliance research and artifacts. - Ownership and Accountability: Commitment to producing work that both internal teams and external customers can rely on, with personal accountability for its accuracy and defensibility. - Cross-Functional Collaboration: Proven ability to coordinate with clinical, instructional design, and content management teams. - Project Management: Skilled in managing multiple projects, tracking deadlines, and using PM tools effectively. - Communication: Excellent written and verbal communication skills, with the ability to explain complex regulations clearly. - Strategic Thinking: Ability to connect compliance priorities to business goals and product impact. - Documentation & Data Management: Strong organizational skills for maintaining compliance records and vendor documentation. - Tech Proficiency: Familiarity with Microsoft Office, Learning Management Systems (LMS) platforms, and database applications. Benefits - Fully remote (United States). - Prolonged periods sitting at a desk and working on a computer. - Multiple video meetings each day where webcam use is required. - Full-time, 40 hours per week. - Monday through Friday, core business hours of 8:00 AM to 5:00 PM (with flexibility to meet client needs).

Role Description The Senior Account Executive is a key driver of strategic revenue growth, responsible for identifying, pursuing, and securing high-value business opportunities while fostering long-term, trusted client relationships. This role requires a proven sales leader who can manage complex sales cycles, influence decision-makers, and consistently deliver results in a fast-paced environment. The Senior AE will not only meet sales targets but also play a strategic role in shaping market presence and mentoring junior team members. The ideal candidate is an expert communicator, strategic thinker, and results-driven professional with a track record of exceeding quota in consultative SaaS sales—particularly in the healthcare sector. Qualifications - 5+ years of quota-carrying sales experience, preferably in SaaS or healthcare technology. - Proven track record of meeting or exceeding annual quotas with complex, consultative sales cycles. - Experience selling to senior leadership and C-suite decision-makers. - Strong proficiency with go-to-market tools such as Salesforce, HubSpot, Outreach.io, Salesloft, and DocuSign. - Exceptional negotiation, presentation, and closing skills. - Strategic thinking with the ability to tailor solutions to customer needs. - Experience in mentoring or leading sales peers is a plus. Requirements - Consistently exceed revenue targets through active management of a named territory and key accounts. - Lead the full sales cycle from strategic prospecting to deal closure, including contract negotiations and executive-level presentations. - Drive expansion opportunities through upselling, cross-selling, and deepening relationships with existing accounts. - Act as a trusted advisor by understanding client challenges and aligning Activated Insights’ solutions to meet those needs. - Leverage industry knowledge to anticipate market trends and position solutions proactively. - Mentor and coach junior sales team members, sharing best practices and supporting overall team success. - Maintain a high level of weekly activity to ensure a strong, sustainable sales pipeline. - Collaborate closely with internal teams—Marketing, Customer Success, Product—to deliver a seamless customer experience. Benefits - Remote options available. - Full-time, 40 hours per week. - Monday through Friday, core business hours of 8:00 AM to 5:00 PM local time, with flexibility for cross-time zone collaboration or critical deadlines. Physical Requirements - Prolonged periods of sitting and computer work. - Multiple daily video meetings where web camera use is required.

Role Description The Senior Software Engineer will lead the engineering efforts with focus on improving employee and customer engagement in a high growth SaaS company. This role combines technical leadership with hands-on development responsibilities. You will own the end-to-end software lifecycle - from requirements gathering and system design to implementation, testing, deployment, and maintenance. - Architect, design, deliver and maintain complex software solutions using various technologies: PHP, MySQL, AWS, Kubernetes. - Own all phases of the software development lifecycle: requirements gathering, architecture, implementation, testing, deployment, and maintenance. - Implement DevOps best practices—CI/CD automation, IaC with Terraform, observability, and deployment to AWS (EKS, Lambda, RDS, S3). - Apply AI-driven development tools to optimize coding, testing, and documentation workflows. - Collaborate cross-functionally with Product, Design, Data, and Security teams to align technical direction with company objectives. - Foster an engineering culture of learning, innovation, and ownership aligned with Activated Insights’ mission and values. - Drive engineering objectives and KPIs across product delivery, team performance, software quality, and system security. - Champion security-first development, enforcing secure coding, encryption, and threat-aware deployment pipelines. - Effective communicator in remote work settings, with strong presence in virtual meetings and the ability to collaborate across time zones and functions. - Lead sprint planning, task estimation, and delivery tracking to meet project milestones and product release schedules. - Encourage a collaborative, respectful team environment that values knowledge sharing, innovation, and accountability. Qualifications - 5+ years of full-stack software engineering experience, including hands-on development with the Laravel framework. - Proven expertise in PHP, MySQL, and JavaScript with frameworks such as Laravel. - Deep experience with cloud-architecture, AWS, Kubernetes, Docker, Terraform, and CI/CD pipelines. AWS, Kubernetes, or security certifications (e.g., AWS Solutions Architect, CKA, CISSP) are a plus. - Experience working with REST/SOAP APIs, SFTP integrations, and scalable cloud infrastructure (preferably AWS). - Knowledge of secure authentication and authorization standards such as OpenID Connect (OIDC) and SAML. - Proven track record delivering cloud-native applications at scale in Agile environments. - Ability to drive performance against team KPIs (delivery velocity, code quality, security, and uptime). - Experience with AI-assisted development tools: Copilot, Codex, Cursor, etc. - Excellent collaboration and communication skills with a history of working effectively across teams and with external stakeholders. - Self-motivated, passionate about software development, and comfortable working independently in a remote-first environment. - Strong proficiency in writing, optimizing, and debugging complex SQL queries outside of ORM frameworks (e.g., Eloquent), including deep understanding of joins, aggregate functions, subqueries, indexing strategies, and query performance tuning. Location - Remote in Florida, Idaho, Georgia, Utah, Texas, Minnesota, or North Carolina.

Role Description As the Senior Product Manager at Activated Insights, you will play a pivotal role in shaping the future of our product portfolio. You will own the product strategy and roadmap for key product lines, leading high-impact initiatives that directly influence company growth, customer satisfaction, and competitive differentiation. With significant autonomy and the ability to influence at all levels of the organization, this is an exceptional opportunity for an experienced product leader who wants to make a real difference in the lives of seniors across North America. Key Responsibilities - Product Strategy & Vision - Define and communicate long-term product vision and strategy for assigned product areas, aligned with company objectives and market opportunities. - Own the product roadmap, ensuring ongoing alignment with customer needs, business goals, and competitive positioning. - Conduct advanced market research, competitive analysis, and customer discovery to inform strategic product decisions. - Evaluate emerging technologies and industry trends to identify opportunities for product innovation and competitive differentiation. - Product Execution & Lifecycle Management - Drive end-to-end product lifecycle management from concept through launch and optimization. - Lead product discovery efforts including hypothesis development, rapid experimentation, and validation of product concepts prior to development. - Define and maintain the product backlog, ensuring clear user stories, requirements, and acceptance criteria for engineering teams. - Oversee major product releases and complex feature enhancements. - Monitor post-launch performance and proactively identify optimization opportunities. - Identify opportunities to improve product adoption, retention, and customer value within a SaaS subscription model. - Cross-Functional Leadership & Collaboration - Lead cross-functional collaboration across Engineering, Content, Marketing, Sales, and Customer Success to define and execute product strategy. - Partner with leadership to prioritize initiatives based on business impact and resource allocation. - Work closely with Engineering leadership to manage Agile development processes and release schedules. - Collaborate with Marketing and Sales to develop and execute go-to-market strategies. - Engage with external vendors and partners to support integrations and product expansion efforts. - Act as senior liaison for complex technical integrations, product requirements, and customer-driven enhancements. - Communicate product strategy, roadmap priorities, and performance outcomes to executive leadership and key stakeholders. - Data, Research & Analytics - Serve as the voice of the customer by synthesizing insights from user research, customer feedback, product usage data, and market trends. - Establish product success metrics (adoption, engagement, retention, feature utilization, and customer satisfaction) and leverage data analytics to measure performance and guide continuous improvement. - Provide strategic oversight of user research and usability testing efforts. - Team Development - Mentor and provide guidance to team members as needed. - May be responsible for managing product team members in the future as the organization and product team scale. - Contribute to long-term product vision and innovation strategy. Qualifications - Bachelor's degree in Computer Science, Engineering, Business, or a related field. - 5+ years of progressive product management experience, preferably within technology or SaaS organizations. - Demonstrated success leading complex product initiatives and driving measurable business results. - Experience in high-growth, fast-paced environments. - Proficiency in product management tools such as Jira, ClickUp, Trello, or equivalent platforms; familiarity with product analytics or data visualization tools (e.g., Mixpanel, Amplitude, Tableau, Looker) preferred. - Strong technical aptitude and ability to collaborate effectively with engineering teams. - Pragmatic Management Certification strongly preferred. Skills & Competencies - Advanced problem-solving and strategic thinking capabilities. - Deep knowledge of SaaS product development and Agile methodologies. - Strong leadership presence with the ability to influence at all organizational levels. - Excellent verbal and written communication skills. - Proven ability to manage complex projects and competing priorities. - Strong analytical and data-driven decision-making skills. - Experience leveraging product analytics tools and data insights to inform product decisions. - Ability to foster collaboration and alignment across departments. - Applies market-driven product management principles rooted in the Pragmatic Institute framework, including market problem identification, roadmap prioritization, and go-to-market execution. Additional Details - Location: Remote - Schedule: Full-time, 40 hours per week, Monday–Friday, core business hours (8:00 AM–5:00 PM local time) with occasional flexibility for cross-time-zone collaboration. - Travel: Approximately 15% or once per quarter - Physical Requirements: Prolonged periods sitting at a desk and working on a computer; multiple video meetings daily with webcam use required.

Job DetailsLevel: ExperiencedJob Location: Activated Insights - Idaho Office - Rexburg, ID 83440Position Type: Full TimePosition Title: Survey Success Manager Department: Survey Operations Reports to:  Kire Madsen, VP of Customer Operations FLSA Status: Exempt About Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Survey Success Manager seat to support our company’s growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.  What Sets Activated Insights Apart:  We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high-performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.  Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Why Is This Role So Special? The Survey Success Manager is the primary point of contact for a portfolio of senior living clients throughout the entire survey lifecycle — from kickoff and survey design through results delivery and action planning. This is a relationship-first role that requires someone who genuinely cares about the clients they serve and understands that the data we deliver has a real impact on the lives of seniors. Key Responsibilities Client Relationship Management Serve as the primary point of contact for an assigned portfolio of clients across the senior living industry. Lead client kickoff calls, establish project timelines, and set clear expectations for deliverables. Conduct results review meetings, walking clients through their survey data, platform navigation, and action planning. Proactively reach out to clients throughout the year to maintain relationships and keep them on track for annual or ongoing survey cycles. Re-engage clients who are not leveraging their data and help them find value in the results. Survey Project Management Build and configure surveys in our admin platform, including question coding, demographic setup, and language configuration. Manage multi-location projects across paper, digital, phone, and point-of-service survey modalities. Coordinate with print vendors and internal teams to ensure accurate and timely survey distribution. Support paper survey operations including printing, mailing, and tracking inbound survey returns across locations. Manage demographic data collection from clients and ensure it is accurately reflected in the reporting system. Data Quality & Platform Operations Perform pre-review quality checks on survey data before client results meetings. Identify and escalate platform or data issues to the IT team, with context and suggested resolution. Maintain accurate records in CRM, including location hierarchies, contact information, and care levels. Support language-specific survey configuration, coordinating with translation partners as needed. Internal Collaboration Serve as a resource for team members on platform questions, survey processes, and client history. Communicate proactively with print teams, IT, and operations staff to ensure seamless project execution. Contribute institutional knowledge to SOPs and documentation efforts. QualificationsExperience and Qualifications: 2+ years of experience in client success, account management, project management, or a related field. Strong proficiency in Microsoft Excel, including pivot tables, vlookups, and data cleaning. Excellent organizational skills with the ability to manage multiple active client projects simultaneously. Strong interpersonal and communication skills — you enjoy talking to clients and they enjoy talking to you. Detail-oriented with a high standard for accuracy in data and reporting. Self-directed and proactive — able to manage your own workload and flag issues before they become problems. Nice to Have Familiarity with survey platforms, CRM systems, or data reporting tools. Experience in the senior living, home care, or healthcare industry. Background working with paper survey logistics or multi-location project coordination Location:  Remote Physical Requirements:  Prolonged periods sitting at a desk and working on a computer.  Multiple video meetings each day where web camera use is required.  Schedule:  Full time, 40 hours each week  Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

Job DetailsLevel: ExperiencedJob Location: Activated Insights - Idaho Office - Rexburg, ID 83440Position Type: Part TimePosition Title: Survey Success Manager, Part-Time Department: Survey Operations Reports to:  Kire Madsen, VP of Customer Operations FLSA Status: Exempt About Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Survey Success Manager, Part-Time seat to support our company’s growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.  What Sets Activated Insights Apart:  We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high-performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.  Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Why Is This Role So Special? The Survey Success Manager is the primary point of contact for a portfolio of senior living clients throughout the entire survey lifecycle — from kickoff and survey design through results delivery and action planning. This is a relationship-first role that requires someone who genuinely cares about the clients they serve and understands that the data we deliver has a real impact on the lives of seniors. Key Responsibilities Client Relationship Management Serve as the primary point of contact for an assigned portfolio of clients across the senior living industry. Lead client kickoff calls, establish project timelines, and set clear expectations for deliverables. Conduct results review meetings, walking clients through their survey data, platform navigation, and action planning. Proactively reach out to clients throughout the year to maintain relationships and keep them on track for annual or ongoing survey cycles. Re-engage clients who are not leveraging their data and help them find value in the results. Survey Project Management Build and configure surveys in our admin platform, including question coding, demographic setup, and language configuration. Manage multi-location projects across paper, digital, phone, and point-of-service survey modalities. Coordinate with print vendors and internal teams to ensure accurate and timely survey distribution. Support paper survey operations including printing, mailing, and tracking inbound survey returns across locations. Manage demographic data collection from clients and ensure it is accurately reflected in the reporting system. Data Quality & Platform Operations Perform pre-review quality checks on survey data before client results meetings. Identify and escalate platform or data issues to the IT team, with context and suggested resolution. Maintain accurate records in CRM, including location hierarchies, contact information, and care levels. Support language-specific survey configuration, coordinating with translation partners as needed. Internal Collaboration Serve as a resource for team members on platform questions, survey processes, and client history. Communicate proactively with print teams, IT, and operations staff to ensure seamless project execution. Contribute institutional knowledge to SOPs and documentation efforts. QualificationsExperience and Qualifications: 2+ years of experience in client success, account management, project management, or a related field. Strong proficiency in Microsoft Excel, including pivot tables, vlookups, and data cleaning. Excellent organizational skills with the ability to manage multiple active client projects simultaneously. Strong interpersonal and communication skills — you enjoy talking to clients and they enjoy talking to you. Detail-oriented with a high standard for accuracy in data and reporting. Self-directed and proactive — able to manage your own workload and flag issues before they become problems. Nice to Have Familiarity with survey platforms, CRM systems, or data reporting tools. Experience in the senior living, home care, or healthcare industry. Background working with paper survey logistics or multi-location project coordination Location:  Remote Physical Requirements:  Prolonged periods of sitting at a desk and working on a computer.  Multiple video meetings each day where web camera use is required.  Schedule:  Part time, ~ 20 hours each week  Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

Job DetailsLevel: ManagementJob Location: Activated Insights - Idaho Office - Rexburg, ID 83440Position Type: Full TimePosition Title: Manager of Survey Operations Department: Survey Operations Reports to:  Kire Madsen, VP of Customer Operations FLSA Status: Exempt About Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Manager of Survey Operations seat to support our company’s growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.  What Sets Activated Insights Apart:  We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high-performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.  Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Why Is This Role So Special? We are looking for a Manager of Survey Operations to lead and evolve the operational backbone of our survey delivery division. This is a high-impact, cross-functional role for someone who loves building systems, eliminating friction, and turning complex paper-and-digital workflows into scalable, efficient processes. You will own the full survey operations lifecycle — from workflow documentation and process improvement to vendor coordination and technology integration. You will work closely with engineering, product, and client-facing teams to ensure our survey programs run flawlessly at scale Key Responsibilities Process Improvement & Automation Evaluate and document the end-to-end survey delivery process across paper, digital, phone, and SMS modalities. Identify bottlenecks, failure points, and redundant touchpoints across workflows and propose actionable solutions. Create and maintain SOPs for all aspects of the survey operations lifecycle. Design and implement automation solutions using tools such as Power Automate, Power Apps, or similar platforms. Lead evaluation of our current technology stack and provide recommendations on platform consolidation or replacement. Cross-Functional Collaboration Serve as the operational liaison between survey operations, engineering, product, and senior leadership. Partner with developers to scope and prioritize automation and integration projects. Collaborate with the client success team to reduce manual operational burden on client-facing staff. Support the integration of workflows and data pipelines into Activated Insights platforms. Vendor & Technology Management Manage key vendor relationships including print partners, scanning vendors, and transcription services. Oversee data pipelines from physical paper scanning through transcription and into reporting systems. Support evaluation and implementation of new tools to replace legacy systems. Day-to-Day Operations Contribute to daily operational needs as required, including administrative survey tasks and quality review. Monitor alert and reporting pipelines to ensure data integrity and timely client communication. Build and maintain documentation so institutional knowledge is captured and transferable QualificationsExperience and Qualifications 5+ years of experience in operations, business process improvement, or a related field. Demonstrated ability to document workflows, build SOPs, and drive process change. Strong technical fluency — comfortable understanding how systems connect even without writing code. Experience with automation tools such as Power Automate, Power Apps, Zapier, or similar. Proficiency with data tools: Excel, Tableau, Power BI, or equivalent Proven ability to work directly with senior leadership and advocate for operational change. Highly organized, self-directed, and comfortable navigating ambiguity in a fast-moving environment. Nice to Have: Background in survey administration, data collection, or SaaS operations. Experience in automation or data-intensive analytical environments. Familiarity with the senior living or post-acute care industry. Lean, Six Sigma, or process improvement certification. Experience with Salesforce, Microsoft Planner, or similar enterprise platforms. Location:  Remote Physical Requirements:  Prolonged periods sitting at a desk and working on a computer.  Multiple video meetings each day where web camera use is required.  Schedule:  Full time, 40 hours each week  Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

Job DetailsPosition Type: Full TimeAbout Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, is hiring a Senior Software Engineer. Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members and over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools. What Sets Activated Insights Apart: We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market. Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Why Is This Role So Special? The Senior Software Engineer will lead the engineering efforts with focus on improving employee and customer engagement in a high growth SaaS company. This role combines technical leadership with hands-on development responsibilities. You will own the end-to-end software lifecycle - from requirements gathering and system design to implementation, testing, deployment, and maintenance. What You’ll Do: Architect, design, deliver and maintain complex software solutions using various technologies: PHP, MySQL, AWS, Kubernetes. Own all phases of the software development lifecycle: requirements gathering, architecture, implementation, testing, deployment, and maintenance Implement DevOps best practices—CI/CD automation, IaC with Terraform, observability, and deployment to AWS (EKS, Lambda, RDS, S3). Apply AI-driven development tools to optimize coding, testing, and documentation workflows. Collaborate cross-functionally with Product, Design, Data, and Security teams to align technical direction with company objectives. Foster an engineering culture of learning, innovation, and ownership aligned with Activated Insights’ mission and values Drive engineering objectives and KPIs across product delivery, team performance, software quality, and system security. Champion security-first development, enforcing secure coding, encryption, and threat-aware deployment pipelines. Effective communicator in remote work settings, with strong presence in virtual meetings and the ability to collaborate across time zones and functions Lead sprint planning, task estimation, and delivery tracking to meet project milestones and product release schedules Encourage a collaborative, respectful team environment that values knowledge sharing, innovation, and accountability QualificationsExperience and Qualifications: 5+ years of full-stack software engineering experience, including hands-on development with the Laravel framework Proven expertise in PHP, MySQL, and JavaScript with frameworks such as Laravel. Deep experience with cloud-architecture, AWS, Kubernetes, Docker, Terraform, and CI/CD pipelines. AWS, Kubernetes, or security certifications (e.g., AWS Solutions Architect, CKA, CISSP) are a plus. Experience working with REST/SOAP APIs, SFTP integrations, and scalable cloud infrastructure (preferably AWS) Knowledge of secure authentication and authorization standards such as OpenID Connect (OIDC) and SAML Proven track record delivering cloud-native applications at scale in Agile environments Ability to drive performance against team KPIs (delivery velocity, code quality, security, and uptime) Experience with AI-assisted development tools: Copilot, Codex, Cursor, etc Excellent collaboration and communication skills with a history of working effectively across teams and with external stakeholders Self-motivated, passionate about software development, and comfortable working independently in a remote-first environment Strong proficiency in writing, optimizing, and debugging complex SQL queries outside of ORM frameworks (e.g., Eloquent), including deep understanding of joins, aggregate functions, subqueries, indexing strategies, and query performance tuning. Location: Remote in Florida, Idaho, Georgia, Utah, Texas, Minnesota, or North Carolina