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Accidents, managed. Activate Group: sopp+sopp, Activate Parts, Motor Repair Network and Activate Accident Repair.
Technical Claims Handler
Location
United Kingdom
Posted
62 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Technical Claims Handler
Activate Group Limited
Role Description We're looking for a Technical Claims Handler to join our Sopp+Sopp team. Key responsibilities include: - Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers. - Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary. - Using Activate Group's bespoke software and databases to record, update and maintain information relating to each claim. - Manage own workload, prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service. - Provide accurate updates to team managers and customers as required. - Ensure that all SLA's are met and exceeded. - Communicate and collaborate with all parties in order to achieve an optimal repair journey. Qualifications - Excellent customer service skills. - Ability to handle a high volume of calls daily. - Excellent written and verbal communication skills. - Able to manage own time and workload. Requirements - Experience of working in a target-driven and fast-paced environment (desirable). - Experience within the insurance and claims industry (desirable). Benefits - 33 days holiday, including bank holidays. - Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups. - Enhanced maternity, paternity, adoption and shared parental pay. - Life assurance at three times your basic salary. - Free breakfasts and fresh fruit. - A birthday surprise for everyone.
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