Title: Customer Experience Specialist - Boston Location: Hingham , MA, United States Job Description: About Hingham Institution for Savings Incorporated in 1834, Hingham Institution for Savings is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America's great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards. The Customer Experience (CX) is a hybrid team that manages customer support for inbound customer needs via digital, voice, and social media channels. This team operates in close conjunction with our Retail Banking Group and Digital Banking Group to solve customer problems and identify opportunities to improve our products, services, and processes About the role Hingham's Customer Experience Team is looking for a Customer Experience Specialist to support our current and future clients in resolving their questions and concerns. You will work with every business line within the Bank to provide excellent customer service, resolving a wide range of customer concerns across multiple service channels, including digital, voice and social media. Our Customer Experience Specialists are empowered to act in the best interest of our clients, ask questions to uncover needs and share ideas to better our products and services. Responsibilities - Provide assistance to clients with questions over chat, email and phone and social media in a timely manner - Teach customers how to use our products and services, including but not limited to online banking services, mobile deposit, wire transfers, ACH and debit cards - Responsible for troubleshooting customer's concerns and coordinating with various teams within the Bank to identify and resolve problems and elevating these problems, as necessary, to avoid repeated issues - Identify and author articles in our Help Center to help customers resolve common questions - You won't always have all the answers, but you won't stop until you get them Qualifications - Excellent interpersonal and telephone communication skills along with active listening. - Must be adaptable and flexible to work weekdays 8:30 AM - 5:00 PM and Saturdays 8:30-1:00 PM. - Articulate when speaking and writing English, preference for secondary language. - Organized and accountable with high attention to detail and follow through. - 1-2 years experience in a customer support role or customer service. - Contact Center experience and working remotely is a plus. - 2+ years of retail banking experience is a requirement for this role. - Financial services industry experience. - Possess an understanding of service excellence and the importance of building/strengthening customer relationships. - Excellent computer skills including, but not limited to: G Suite, Excel/Sheets, Internet Browsers and settings. - Ability to multi-task, set priorities and manage time effectively. - Bachelor or Associates Degree preferred. Culture: - Do you believe there's always room for improvement? We are constantly trying to improve our internal processes and our customer experience. - Do you always dot your i's and cross your t's? Attention to detail is a must. - Are you happy to lend a helping hand? We are a small, tight-knit group and at times all wear a number of different hats. - Are you transparent and do you prefer addressing the elephant in the room? We pride ourselves on being upfront and honest. We do not have the time or energy for corporate politics. - Do you pick up the ball that someone else may have dropped? We are looking for people that own the company goals beyond just doing their job. - Are you OK with making a mistake? We are too, as long as we learn from them and don't repeat them. Benefits As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success. - Individual and Family Health Care Plans (Medical, Dental) - Retirement Plan (401k, up to 6% match) - Life Insurance - Paid Time Off (Vacation, Sick & Public Holidays) - Paid Family Leave (Maternity and Paternity) - Training & Development / Tuition Reimbursement - Fitness Memberships The pay range for this role is: 60,000 - 75,000 USD per year (Corporate Office)

Title: Specialist I - Customer Service Location: Tempe United States Job Description: - Job Identification210740466 - Job CategoryAccount Service - Business UnitConsumer & Community Banking - Job ScheduleFull time Job Description The Specialist I – Lease End Consultant provides exceptional customer service to customers approaching the end of their lease by clearly explaining end-of-lease options, addressing obligations, and guiding them through next steps. This role requires strong phone skills, the ability to manage a high volume of inbound and outbound dialer calls in a professional manner. As a Specialists l within the Lease End Consultant team, you will work closely with internal and external partners to validate data and document accounts pertaining to Auto Leases. You will provide exceptional customer support to clients approaching the end of lease options. Following the quality initiatives as outlined by compliance and the Chase Auto line of business. Job Responsibilities - Deliver customer service support by identifying needs, resolving issues, and providing appropriate solutions. - Communicate effectively with customers and colleagues through clear verbal, written, and active listening. - Manage customer expectations and build strong relationships to improve satisfaction - Apply problem solving and critical thinking skills to make sound decisions quickly and effectively - Prioritize tasks, conduct research, and maintain accuracy while following regulatory and departmental guidelines. - Utilize computer systems, browsers, and Microsoft Office tools to document activities and support customer interactions. Required Qualifications, Capabilities, and Skills - Minimum 1 year experience in a customer service or call center environment - Strong verbal and written communication skills - Proficiency in Microsoft Word, Excel, and Outlook - Ability to manage multiple priorities, work under pressure and adapt to changing needs. - Strong attention to detail with excellent organizational skills - Flexible scheduling availability to meet business needs - Ability to work independently while collaborating effectively with team members Preferred Qualifications, Capabilities, and Skills - Auto lease experience - Call Center experience - Knowledge of Chase Auto systems to include iCAF and Aspect This position is a Hybrid Schedule 3 days in office and 2 days work from home. Office hours are 5:00am-5:00pm AZ time. About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Title: Field Support Representative Diagnostics, Rochester, NY Location: Rochester United States Full time remote job requisition id J-053216 Job Description: Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics, will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you'll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We're looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives In this role: - You'll travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required - You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue) - You'll support critical customer visits, providing onsite technical troubleshooting when things don't go according to plan - You'll work remotely from a home-based office - You'll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner - You'll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of experience working in a veterinary practice or similar work experience - Familiarity with IDEXX products - Valid driver's license and acceptable driving record required - Residency in the Rochester, NY area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 -$35 per hour, based on experience - Opportunity for annual cash bonus - Health / Dental / Vision Benefits day-one - 5% matching 401k - On-the-job training and career advancement opportunities - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - Continued growth within your position through comprehensive training programs Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Role Description We are partnering with a fast-growing international consumer products company seeking a customer-focused and hands-on Customer Service Agent to support global customers across multiple regions. This role is ideal for someone who enjoys working in a fast-paced remote environment, balancing day-to-day customer support with team collaboration, coaching, and operational support. The successful candidate will play a key role in delivering a high-quality customer experience while helping maintain service standards and supporting continuous improvement initiatives. Key Responsibilities - Provide customer support via phone, email, chat, and ticketing systems in English and German - Manage customer escalations and complex enquiries professionally and efficiently - Handle support tickets directly in a hands-on player-coach capacity - Support and coach remote customer service agents - Monitor SLAs, queue performance, and response times - Provide operational updates, reporting, and customer service insights - Work closely with internal teams to improve processes and customer satisfaction - Assist customers with product, order, warranty, and troubleshooting enquiries - Maintain accurate customer records and case documentation Qualifications - A calm, professional, and customer-focused communicator - Someone who takes ownership and follows through on issues - A team player who enjoys both customer support and mentoring others - Adaptable and confident working in a fast-paced environment - Someone who genuinely values delivering an excellent customer experience Requirements - Fluent in English and German (written and verbal) - French language skills are a strong advantage - Proven customer service experience, ideally within eCommerce, retail, or product-based industries - Experience handling escalations and high-volume customer interactions - Strong communication, problem-solving, and conflict-resolution skills - Ability to work independently in a fully remote environment - High attention to detail and strong organizational skills - Comfortable using customer service and eCommerce platforms such as: - Shopify - Gorgias - Zendesk - Aircall - Reliable internet connection and dedicated home office setup Preferred Systems Experience - Shopify - Gorgias - Zendesk - Aircall