ABX

• Develop strategies, implement controls, and lead teams to protect an organization from financial crime and scaling fraud prevention. • Ensure regulatory compliance, analyze threats, enhance processes, drive awareness and training staff. • Act as a key liaison with business units and senior leadership. • Provide strategic leadership across fraud prevention, detection, investigation, case management, governance and regulatory engagement. • Develop short-term and long-term strategies for fraud and financial crime preventive controls. • Assess the fraud and financial crime landscape within the financial services and general environment. • Oversee investigations into suspicious activities, transaction monitoring alerts, and complex financial crime cases. • Ensure adherence to relevant regulations, sanctions screening, and any other reporting requirements.

• Define the end state architecture for Salesforce Data Cloud/Data 360 and lead the migration from legacy data silos into a unified “Single Source of Truth”. • Lead the design for identity resolution and data mapping, ensuring seamless, secure synchronisation between the Kinesis blockchain/trading platforms and Salesforce. • Work closely with the Senior Product Owner and the Head of Salesforce CRM to translate Top Management’s vision into scalable technical delivery. • Establish global standards for the SF Team to ensure all new builds support the long-term Data 360 vision/goal. • Act as a subject matter expert for the existing team of Admins and Developers, providing architectural guidance and ensuring best practices in Apex, Lightning Web Components (LWC), and Flow as they relate to Data 360. • Design robust, scalable API integrations connecting Salesforce with external data systems or marketing tools.

• Responsible for IT project scoping documentation • Collaborate with cross-functional teams to gather requirements and scope projects • Build strong understanding of in-house products • Responsible for User Acceptance Testing and other ad-hoc tasks as needed • Managing multiple projects simultaneously

• Responsible for the strategic design and execution of the organisation's Operational Risk Management Framework (ORMF) and Business Continuity Management (BCM) program • Ensure resilience against internal process failures, external events, and technological disruptions • Lead development and enhancement of the ORMF and capture emerging risks in digital banking • Direct annual Risk Control Self-Assessment (RCSA) process across all departments • Establish and monitor Key Risk Indicators (KRI) and provide proactive reporting to the Board Risk Management Committee (BRMC) • Oversee operational loss database and root cause analysis for significant risk events • Conduct comprehensive Business Impact Analysis (BIA) for critical business functions • Ensure Business Continuity Plans (BCP) integration with IT Disaster Recovery (DR) plans • Design and lead high-stakes simulation exercises and serve as primary coordinator for Crisis Management Team (CMT) • Assess operational and continuity risks of service providers and cloud partners • Collaborate with Fraud Risk team to profile operational vulnerability risks and act as risk gatekeeper for new product launches • Act as subject matter expert for BNM engagements

• Provide sales, marketing, capital raising, and commercial services to support the growth of the company. • Engage with new and existing customers, ensuring high levels of satisfaction and retention. • Develop and manage sales pipelines, contributing to the company’s revenue growth. • Attend business meetings, conferences, and conference calls on behalf of the company. • Draft, review, and advise on promotional and informational documentation. • Collaborate with internal and external stakeholders to drive business growth. • Comply with all company policies, industry regulations, and best practices. • Identify and report any concerns related to compliance, ethics, or business operations.

• Communicating with customers professionally and responding to customers’ enquiries via phone, email, mail, and LiveChat (Zendesk). • Resolve customers’ inquiries to ensure the best possible outcome. • Compile reports as requested. • Keep records of customer interactions and customer accounts, and file relevant documents. • Follow communication procedures, guidelines, and policies while working closely with the Business Operations Department. • Taking ownership of cases. • Liaising with relevant departments pertaining to issues or cases. • Keeping abreast with the latest developments and updates. • Equipping oneself with relevant product knowledge. • Able to multitask between emails, live chats, social media, and other relevant channels. • Maintaining quantifiable quality performances. • Providing high-quality service to achieve maximum customer satisfaction by taking ownership and resolving queries at first contact, where and when possible. • To utilise all systems and avenues for information so that correct information is provided to customers. • Possess and provide the best customer service mindset and etiquette.