• Launch a unified framework to measure and increase customer value perception, driving service engagement. • Re-architect the onboarding and initial service consumption flow to ensure high adoption and measurable reduction in early churn. • Implement a robust, proactive 'Member Center' experience that empowers entrepreneurs to manage their services, recognize value, and reduces active and passive churn. • Partner with Platform Engineering to run weekly A/B tests on onboarding steps, in-app support, and proactive retention triggers. • Ensure 100% data integrity between customer actions (engagement, support tickets, usage) and our Customer Health Score reporting systems. • Deploy AI-powered personalization throughout the in-app experience to surface relevant service usage tips and proactive support, increasing long-term engagement.

• Managing and promoting the Helion Surgical Integration platform • Building relationships with surgical professionals (surgeons, nurses, and operating room staff) • Developing a comprehensive understanding of OR procedural workflow, medical A/V technology, and IT systems performance • Formulating and implementing system go-live strategies • Engaging with the install base and existing customers • Resolving system and user challenges • Ensuring overall customer satisfaction through competitive differentiation • Providing technical support, training, and product education to OR Educators and Nurse Managers • Troubleshooting common A/V related issues • Supporting case setups based on clinical needs for various procedures • Completing extensive prospecting, lead generation, and follow-up for sales teams • Supporting site visits, product fairs, and mock rooms as necessary

• Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes. • Follow up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication. • Conduct consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses. • Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs. • Manage leads generated from digital channels (website, ads, social media) — track their progress in the CRM system and take ownership of the full conversion process from first contact to enrollment. • Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates. • Collaborate with the marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness. • Analyze personal performance data weekly and proactively adjust communication tactics to achieve and exceed enrollment goals.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is: - Energetic and passionate about hospitality - Possesses exceptional communication and organizational skills - Detail-oriented with the ability to multitask in a fast-paced environment - Looking for an opportunity to showcase talent and grow with a leading company in the hospitality industry Qualifications - High school diploma or equivalent - Previous experience in hospitality or customer service preferred - Strong communication and interpersonal skills - Ability to multitask in a fast-paced environment - Excellent organizational skills and attention to detail - Basic computer skills and experience with reservation software - Ability to work flexible hours, including weekends and holidays - Positive attitude and willingness to learn and grow in the role Benefits - Multiple Tiers of Medical Coverage - Dental & Vision Coverage - 24/7 Teledoc service - Free Maintenance Medications - Pet Insurance - Hotel Discounts - Tuition Reimbursement - Paid Time Off (vacation, sick, bereavement, and Holidays) - 401K Match Company Description Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group. Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.