AARP

• Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value-based outcomes, costs to maintain, supportability, and performance. • Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle. • Provides rapid delivery and development of technical solutions that align with business and/or platform desired outcomes. Troubleshoots and resolves technical issues related to platform or capability systems, solutions, and services. • Knowledge of networking, identity access management, and information security tools. • Innovates and drives continuous improvements of implementation methodology and technical service offerings based on customer/employee experiences or other enterprise objectives/outcomes. • Participates in a Community of Interest for engineers across all capability and platform teams to share information and strengthen understanding of business needs and technology-based business solutions. • Develops and maintains deep technical knowledge and expertise related to domain area systems, solutions, services, and applications.

• Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value-based outcomes, costs to maintain, supportability, and performance • Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle • Provides rapid delivery and development of technical solutions that align with business and/or platform desired outcomes • Troubleshoots and resolves technical issues related to platform or capability systems, solutions, and services • Innovates and drives continuous improvements of implementation methodology and technical service offerings based on customer/employee experiences or other enterprise objectives/outcomes • Participates in a Community of Interest for engineers across all capability and platform teams to share information and strengthen understanding of business needs and technology-based business solutions • Develops and maintains deep technical knowledge and expertise related to domain area systems, solutions, services, and applications

• Manages real-time sales forecasting in multiple revenue systems, including current, future, and post-mortem activity reports. • Manages publication layouts in collaboration with manufacturing to ensure advertising requirements are met. • Acts as liaison between sales, marketing, edit, and production throughout all stages of sales process. • Administers sales data in Customer Relationship Management (CRM) tool for use in management and manufacturing reporting and analysis. • Collaborates with operations management on long-term goals and revenue growth initiatives. • Communicates sales performance results to sales and operations leadership.

• Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value-based outcomes, costs to maintain, supportability, and performance. • Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle. • Provides rapid delivery and development of technical solutions that align with business and/or platform desired outcomes. • Troubleshoots and resolves technical issues related to platform or capability systems, solutions, and services. • Innovates and drives continuous improvements of implementation methodology and technical service offerings based on customer or employee experiences and enterprise objectives. • Participates in a Community of Interest for engineers across all capability and platform teams to share information and strengthen understanding of business needs and technology-based solutions. • Develops and maintains deep technical knowledge and expertise related to domain area systems, solutions, services, and applications.

• Creating fun, exciting, and engaging short videos and motion graphics for use on social media • Assist in developing and sustaining a strong social media presence focused on relevant and timely messaging and information for members in Montana • Develop and maintain a positive, two-way, interactive dialog on various social media channels to drive engagements • Creating and updating posts, profiles, and pages for Facebook and X (Twitter) through the Sprinklr marketing platform – posts to be scheduled to run several times per week • Tracking the growth and impact of social media channels and suggesting action steps to increase influence, relevance, and growth • Potentially attending selected events and taking photos/videos, and “live-posting” from those events • Assisting with the development and execution of paid social media advertising campaigns designed to increase impact and relevance across social media channels • Creating content and posting to the Montana blog pages using an interface platform similar to WordPress

• Establishes a technical roadmap for the platform and/or capability strategy and lifecycle • Ensures sound integration, data, security, and business architecture design throughout all stages • Provides rapid delivery and development of technical solutions • Troubleshoots and resolves technical issues • Innovates and drives continuous improvements of implementation methodology and technical service offerings • Participates in a Community of Interest for engineers • Develops and maintains deep technical knowledge related to domain area systems, solutions, services, and applications

• Assist AARP state offices in creating engaging, branded content for social media platforms, including graphics, videos, and posts • Create brand-aligned graphic content to support internal communications, including presentation decks, one-pagers, and other collateral items • Support state office website updates and help maintain a consistent and user-friendly experience • Contribute to state office advocacy and community engagement campaigns by designing templates, writing content, and collecting results for analysis • Help produce and edit digital videos for promotional and informational use • Collaborate with team members to brainstorm new ideas and ensure content aligns with brand guidelines • Perform other tasks as needed to support SCE communication efforts

• Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value-based outcomes, costs to maintain, supportability, and performance. • Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle. • Provides rapid delivery and development of technical solutions that align with business and/or platform desired outcomes. • Troubleshoots and resolves technical issues related to platform or capability systems, solutions, and services. • Innovates and drives continuous improvements of implementation methodology and technical service offerings based on customer/employee experiences or other enterprise objectives/outcomes. • Participates in a Community of Interest for engineers across all capability and platform teams to share information and strengthen understanding of business needs and technology-based business solutions. • Develops and maintains deep technical knowledge and expertise related to domain area systems, solutions, services, and applications.

Role Description The ServiceNow Engineer II is responsible for designing, implementing, and optimizing ServiceNow solutions across IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM). This role partners with business stakeholders and technical teams to deliver scalable, secure, and automated solutions that improve service delivery, asset visibility, operational efficiency, and platform performance. The Engineer II drives continuous improvement, maintains CMDB integrity, and supports strategic initiatives through technical expertise, platform governance, and process automation. Responsibilities - Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value-based outcomes, costs to maintain, supportability, and performance. - Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle. - Provides rapid delivery and development of technical solutions that align with business and/or platform desired outcomes. - Troubleshoots and resolves technical issues related to platform or capability systems, solutions, and services. - Innovates and drives continuous improvements of implementation methodology and technical service offerings based on customer/employee experiences or other enterprise objectives/outcomes. - Participates in a Community of Interest for engineers across all capability and platform teams to share information and strengthen understanding of business needs and technology-based business solutions. - Develops and maintains deep technical knowledge and expertise related to domain area systems, solutions, services, and applications. Qualifications - Bachelor’s degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience) with 10+ years of hands-on ServiceNow platform experience. - Proven expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM), including Incident, Problem, Change, Request Management, Discovery, Service Mapping, CMDB, Hardware Asset Management (HAM), and Software Asset Management (SAM). - Strong experience in designing, configuring, and supporting ServiceNow applications, workflows, business rules, catalog items, Flow Designer automations, and platform integrations. - Advanced knowledge of JavaScript, Glide API, ServiceNow scripting, Integration Hub, MID Server, and REST/SOAP integrations. - Experience implementing and maintaining CMDB governance, data quality standards, discovery patterns, service mapping, and asset lifecycle management processes. - Demonstrated ability to integrate ServiceNow with enterprise technologies such as SCCM, Intune, cloud platforms, monitoring tools, identity management solutions, and third-party asset repositories. - Strong analytical, troubleshooting, and problem-solving skills with experience providing Level 2/Level 3 platform support, root-cause analysis, and performance optimization. - Experience working in Agile environments, collaborating with cross-functional stakeholders, translating business requirements into technical solutions, and delivering high-quality outcomes aligned with platform roadmaps and business objectives. - AARP will not sponsor an employment visa for this position at this time. Requirements - Regular and reliable job attendance. - Effective verbal and written communication skills. - Exhibit respect and understanding of others to maintain professional relationships. - Independent judgement in evaluation options to make sound decisions. - Home office environment with the ability to work effectively surrounded by moderate home environment noise. Benefits - AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Role Description The Engineer I is a technical resource on a platform/capability team responsible for supporting the day-to-day design, implementation, and operational activities of the team. - Assisting the team with processing transactions, resolving issues, and administering platform or capability systems, solutions, and services. - Maintaining code repositories and Git-based services, if applicable. - Writing code, leveraging third-party services, configuring systems, and implementing solutions in an agile way. - Collaborating with team to identify technical solutions for business and enterprise needs. - Developing technical knowledge and expertise related to domain area systems, solutions, services and applications. Qualifications - Bachelor’s degree (or equivalent experience) in Information Technology, Computer Science, Engineering, or a related field. - 1+ years of experience developing in Python and SQL, with a strong foundation and a commitment to continuously improving programming expertise. - Working knowledge of data management principles, data integration processes, and cloud-native technologies. - Familiarity with DevOps practices and Git-based version control for collaborative development. - Foundational understanding of APIs, with the ability and curiosity to quickly expand knowledge. - Basic exposure to object-oriented and/or ontology-based data environments (e.g., graph databases, semantic models, or platforms like Salesforce). - Collaborative, growth-oriented team player who brings new ideas, demonstrates strong problem-solving skills, and is eager to learn, experiment, and contribute within a high-performing team environment. Requirements - Regular and reliable job attendance. - Effective verbal and written communication skills. - Exhibit respect and understanding of others to maintain professional relationships. - Independent judgement in evaluation options to make sound decisions. - Home office environment with the ability to work effectively surrounded by moderate home environment noise - (Telework). Benefits - Competitive compensation and benefits package including a 401(k). - 100% company-funded pension plan. - Health, dental, and vision plans. - Life insurance. - Paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave. - Performance-based and peer-based recognition. - Tuition reimbursement.