The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
Customer Service Representative
Location
United States
Posted
26 days ago
Salary
$19 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Representative
AAA-The Auto Club Group
Role Description It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD. Position Description: - Responds to member/customer requests for emergency road service in a call center environment. - Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). - Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. - Performs geographical location spotting to determine potential service providers. - Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. - Enters data into D2000 database and documents all relevant details. - Notifies member of estimated time of arrival and name of contractor. - May communicate with contractor if service not provided within specified time period and update member on status as necessary. - Recognize, promote and process membership sales opportunities. - Verifies completed status of call and closes out on system. You can make a difference by helping our members during stressful situations. Come to the rescue by: - Providing superior customer service during every member interaction. - Responding to a high volume of emergency road service requests in a call center environment. - Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road. - Analyzing member accounts to determine additional products and services that benefit the member. - Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion. To prepare you for this exciting opportunity, we offer: - Full-time paid Training beginning Wednesday, June 17, 2026. - Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST. - Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides). - Voluntary overtime opportunities. As a reward for your passion and commitment, we offer: - Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends. - Performance based incentives. - $250 Perfect Attendance bonus after 90-days of incident free attendance. - Bi-Lingual a plus (Must be fluent in Spanish and English). Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: - 401k Match. - Medical. - Dental. - Vision. - PTO. - Paid Holidays. - Tuition Reimbursement. - Corporate Incentive Program. - Complimentary AAA membership. - Employee Referral Bonus. - Employee recognition program. This position will require that you have the following equipment for training and job performance: - High Speed Internet access with minimum speeds of 100mb. - Ability to connect to a router/modem with Ethernet cable. - Personal cell phone or home phone. - Ability to download company apps on cell phone or tablet. - Ear phones/buds or headset, preferred but not required. Qualifications - High school diploma or equivalent. - Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products. - 6 months of Customer Service Experience. - Providing customers service in a professional manner and de-escalating situations. - Accurately inputting information into various fields using a PC keyboard. - Navigating through a PC and/or automated processing system. - Reading and comprehending various Customer Care service tools (manuals, work models, etc.). - Performing mathematical calculations including adding, subtracting, percentages, etc. Requirements - Telephone etiquette. - Basic Computer skills. - Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. - Ability to toggle back and forth between applications. - North American geographical relationships. - Road condition reporting terminology. - Strong communication skills demonstrated through the effective use of the Customer Interaction Model. - Strong interpersonal skills. - Strong written communications skills needed to respond in a professional manner to member/customer inquiries. - Effective listening skills. - Accurately enter information on a personal computer. - Identify and resolve customer service issues/requests or transfer to appropriate customer advocate. - Represent the Customer Care Department in a professional and positive manner. - Maintain accurate records. - Understand, read and reconcile payment history. - Read maps and use travel related tools (i.e., directional cues). Preferred Qualifications - College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses. - Experience in a call center environment - minimum 6 months. - Remote work. - Customer service environment. - Promoting ACG products and services. - Identifying and responding to customer needs through cross-selling and up-selling products. Work Environment - Irregular hours to include various shifts, weekends and/or holidays. - This is a remote call center position. Call Center employees work remote full-time. - An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Company Description The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Representative
CloudTalkCalling software for scaling businesses. #15 in G2's Top 100 Best Software Awards.
• Provide top-tier technical support via chat and email • Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors • Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.) • Inspect logs, replicate issues, and gather data for deeper analysis • Handle a high volume of conversations with accuracy and focus • Document troubleshooting steps and contribute to our knowledge base • Represent CloudTalk with empathy, clear communication, and ownership
• Provide remote and on-site technical assistance for network-related issues in country offices and project schools. • Monitor and maintain the health of school-based ICT infrastructure, including routers, access points, and local area networks (LANs). • Coordinate with local Internet Service Providers (ISPs) and in-country technical partners to resolve connectivity outages and optimize network performance. • Implement and document network configuration changes as directed by the Director of ICT. • Travel to project sites in various African countries may be required from time to time and not exceeding 40% of the time. • Provide helpdesk support for all Imagine Worldwide staff, troubleshooting issues related to hardware (laptops, mobile devices), software (cloud-based tools like Google Workspace), and operating systems (Windows, macOS). • Manage the setup, deployment, and inventory of IT assets for new and existing employees. • Develop and deliver training sessions and materials for staff and partners on essential IT tools, security best practices, and new system deployments. • Assist in the administration of cloud-based platforms, including user accounts, access permissions, and security settings. • Perform routine system updates, patching to ensure data integrity and security. • Monitor system performance and security logs to proactively identify and address potential issues. • Collaborate with other stakeholders to maintain accurate inventory of all software licenses and hardware assets.
Customer Support Representative
CloudTalkCalling software for scaling businesses. #15 in G2's Top 100 Best Software Awards.
Role Description As part of the Customer Support L1 team, you’ll be the person customers rely on when something isn’t working as expected. Your job is to investigate, understand the root cause, and guide customers clearly and confidently. We’re looking for people who love to figure things out - people who notice patterns, enjoy breaking problems into pieces, and can explain technical issues in a simple way. This role is perfect for someone who has always been a bit geeky: - You can handle basic computer troubleshooting - You’re comfortable navigating system settings - You enjoy understanding how things work - You aren’t afraid to dig into logs, connection tests, or edge cases No previous VOIP experience is required — we'll teach you everything. What matters most is logic, curiosity, and problem-solving. What You’ll Do - Provide top-tier technical support via chat and email - Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors - Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.) - Inspect logs, replicate issues, and gather data for deeper analysis - Handle a high volume of conversations with accuracy and focus - Document troubleshooting steps and contribute to our knowledge base - Represent CloudTalk with empathy, clear communication, and ownership Qualifications - A Logical Thinker: You enjoy solving puzzles, identifying root causes, and structuring your thoughts clearly. - Tech-Savvy & Curious: You’re not afraid of system settings, connection tests, or exploring how features work. - Problem-Solver With Ownership: You measure success by problems solved, not ticket volume. - Strong Communicator: Clear English (C1). Spanish is a plus. - Team Player Who Shares Knowledge: We appreciate people who help others learn. Benefits - 1-1 Coaching sessions with our resident communications advisor - Learning and Development Budget - Unlimited Paid Time Off - Volunteering Days - MacBook for work - Recharge Fridays once per quarter - Multisport Card - Referral bonuses - Virtual & physical team buildings - Company merchandise Hiring Process - Quick Video Interview - Role Deep Dive: Meet your future colleagues - Assignment: Have a look into our platform - Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement - Offer!
Danish Speaking Customer Advisor
Eco Plus Solutions ABThis is a unique chance to gain high-level experience in the fintech sector while enjoying the autonomy of a remote lifestyle. Join a global organization that values your professional growth and provides everything you need to succeed from home.
Role Description We are currently identifying Danish-speaking Brand Ambassadors to join a prestige remote division supporting the world's most iconic luxury automotive marque. In this capacity, you do not simply provide support; you curate the "Best or Nothing" experience. Operating from your private residence anywhere in Greece, you will serve as the premier concierge for Danish owners and aficionados of high-performance engineering. You will operate at the strategic intersection of avant-garde automotive technology, digital mobility ecosystems, and elite client advocacy. THE MISSION: DIGITAL CONCIERGE & TECHNICAL LIAISON As a Brand Ambassador, you represent the pinnacle of automotive innovation. Your objective is to orchestrate seamless, premium-tier solutions that mirror the uncompromising quality of the vehicles themselves. - Bespoke Client Relations: Act as the dedicated point of contact for Danish-speaking clientele regarding vehicle functionalities, advanced telematics, and personalized service inquiries. - Technical Product Advisory: Guide owners through the sophisticated digital architecture of modern luxury vehicles, including infotainment systems, EV charging infrastructure, and remote over-the-air updates. - Executive Mobility Solutions: Coordinate roadside assistance and high-priority mobility services with surgical precision, ensuring the client's journey remains uninterrupted. - Multimodal Communication: Manage high-profile interactions via telephony, digital correspondence, and live messaging with a sophisticated and refined Danish vernacular. - CRM Integrity: Maintain meticulous records within global architectures, ensuring every interaction contributes to a personalized, lifelong brand relationship. Qualifications - Linguistic Authority: Native or near-native (C1/C2) Danish is mandatory, characterized by a refined written and spoken style. Professional English (B2) is required for global corporate integration. - Luxury Service Ethos: A natural affinity for ultra-high-end service standards and the ability to interface with high-profile clients with absolute composure. - Digital Agility: Proficiency in navigating complex software environments and a genuine interest in the future of mobility (EV, AI, and Connectivity). - Operational Autonomy: The requisite discipline to maintain peak performance and professional focus within a 100% virtual office. - Technical Pedigree: While a background in automotive or premium tech is advantageous, we provide access to our Elite Product Academy for full brand certification. Benefits - Strategic Relocation (The "Soft Landing" Program): - Fully subsidized airfare to Greece. - Four weeks of premium hotel accommodation provided upon arrival to ensure a comfortable transition. - Dedicated support for all local formalities, including tax and social security registration. - Compensation & Professional Development: - A competitive base salary (inclusive of 14 monthly payments) and performance-based seniority stipends. - Comprehensive private health, dental, and life insurance coverage effective from day one. - A transparent career trajectory into SME, Quality Management, or Leadership roles within the global network. - 100% remote flexibility across the Hellenic Republic—from the vibrant heart of Athens to the serenity of the islands.
