Role Description The perfect Mountain Education employee: - has a heart for at-risk and wounded students - is a student advocate - is compassionate, dependable, and accountable - is passionate about the ME mission and vision - is empathetic to the needs of our students and believes that all students are capable of success - will go above and beyond the call of duty to meet our students' unique individual needs and ensure that our students achieve their goals - has the skills, experience, and/or the alacrity to learn to meet the demands of their position - has a positive attitude that contributes to a supportive and productive work environment - is willing to accept feedback and seeks continuous personal and organizational improvement - has superior communication skills - is eager to collaborate with coworkers and values the knowledge, skills, and experience that each staff member contributes to the organization Fingerprinting and criminal background check required. Requirements - Fingerprinting and criminal background check required. Company Description Mountain Education is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, creed, nation, original age, or disability.

• Facilitate live new hire training for PX and Patient Coordinator roles, covering systems, processes, call handling, and compliance expectations. • Lead remediation sessions for agents identified through QA monitoring, performance trends, or supervisor referral. • Adapt facilitation style to learner needs, pacing, and group dynamics while maintaining consistency in content delivery. • Partner with Quality and Operations to stay current on process changes, product updates, and compliance requirements. • Provide individualized coaching to new hires and tenured agents to reinforce training concepts, address skill gaps, and support performance improvement. • Partner with QA and team leads to deliver targeted coaching following audit findings or remediation referrals. • Use a consultative, strengths-based coaching approach that builds agent confidence while driving measurable behavior change. • Document coaching interactions and track progress over time to inform remediation plans and escalation decisions. • Build and maintain eLearning modules, knowledge checks, and job aids for deployment in the LMS. • Convert existing training materials (SOPs, process guides, QA rubrics) into structured, self-paced learning experiences. • Ensure all LMS content is version-controlled and aligned with current documentation. • Leverage AI tools to accelerate content development, enhance module interactivity, and improve learning design efficiency. • Track and maintain training data points including new hire completion rates, assessment scores, remediation participation, and time-to-proficiency metrics. • Prepare regular status updates and training reports for the Training Manager and key stakeholders, summarizing cohort progress, open items, and trend flags. • Monitor LMS data to identify patterns in learner performance and surface insights that inform curriculum adjustments or remediation needs. • Maintain accurate training records in accordance with quality and compliance standards. • Maintain training curricula for both new hire tracks and remediation pathways. • Collaborate with Document Control to ensure training content reflects current approved procedures. • Participate in SOP/process guide reviews to assess training impact of document changes.

• This role provides performance & learning expertise to internal and external audiences, including employees, volunteers and more. • This role is responsible for maximizing talent through innovative, learner-centered, and impactful performance & learning solutions that align to our strategic performance outcomes. • Enable employees to provide our customers with world class service, support and experience through innovative learning strategies and curricula • Partner with team and business project leads to identify performance needs and consult on strategically aligned performance and learning recommendations • Promote and establish immersive learner experiences to guide performance, including but not limited to role-specific learner personas and learning journeys • Apply knowledge & skills in consulting, instructional design, development processes, tools, strategies, delivery, and evaluation methods to enable best in class service and performance • Design and develop all types of learning solutions using a variety of development tools that exemplify good practices in instructional design • Measure the effectiveness of development initiatives and recommend improvements • Provide train-the-trainer services for support SME facilitator development • Stay current on learning theory, instructional design, delivery methods, and best practices related to performance & learning, and sharing with the team • Serve as a customer-facing point of contact for new training request intake and business-as-usual LMS support needs • Conduct learning and development needs analysis • Create and configure courses and offerings within the LMS, including uploading and maintaining content across multiple formats (SCORM, video, and documents) • Create and manage assignments, including automated assignment rules, to ensure timely delivery of learning to targeted audiences • Manage learner groups, special access permissions, and external user accounts • Maintain learner records with appropriate documentation, including exemptions, exceptions, and manual completions • Understand current and future capability needs • Coordinate SME reviews to ensure content accuracy and relevance • Archive and retire outdated content to maintain a current, high-quality course catalog • Support and enable L&D specialists across the business in their use of the LMS

Role Description Ready for a different way of working? Perhaps you've built a successful career and are now looking for greater flexibility, more control over your schedule, and the opportunity to apply your professional experience in an independent business. We're seeking self-motivated professionals who enjoy working with people, value continuous learning, and are interested in building an independent business using proven systems, structured training, and ongoing support. This is a performance-based independent contract opportunity designed for individuals who want to work remotely while developing a business around their existing strengths in communication, leadership, and relationship building. Working independently, you'll connect with individuals who have requested information about our educational programs and live learning events. Using a structured communication process, you'll conduct virtual consultations, provide educational information, and guide individuals as they explore whether our programs and independent business model align with their personal and professional goals. You'll receive onboarding, business training, digital tools, and ongoing support while developing your skills in communication, client relationship management, leadership, and business development. Qualifications - Self-motivated and comfortable working independently - Strong communicators who enjoy building relationships - Organized and able to manage priorities effectively - Comfortable using phone, Zoom, and digital technology - Interested in continuous learning and leadership development - Seeking greater flexibility through an independent business model Experience in education, administration, client services, healthcare, banking, project coordination, sales, operations, or other people-focused professions is highly valued. Requirements - Respond to inbound inquiries from individuals requesting additional information - Conduct virtual consultations by phone or Zoom - Introduce online educational programs and live leadership events - Answer questions and provide information using a structured communication framework - Build professional relationships through consistent communication and follow-up - Utilize AI-supported technology and digital tools to manage workflow and client communication - Participate in ongoing business training and professional development - Manage your own schedule while building your independent business Benefits - Flexible remote work - Comprehensive onboarding and business training - Proven communication systems - AI-supported business tools - Ongoing professional development - Access to leadership education and live learning events - Performance-based compensation that reflects your individual results Company Description We partner with a global education company delivering online educational programs and live leadership events. Our mission is to help individuals develop communication, leadership, and professional skills while providing proven systems, business education, and ongoing support for those building an independent business. If you're looking for a flexible remote opportunity where you can apply your experience, work independently, and build a business with structured guidance and ongoing learning, we'd love to connect.