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Proud to serve our 62+ million members, help travelers see the world and drive real change to improve road safety.
Bodily Injury Claim Specialist
Location
United States
Posted
1 day ago
Salary
$75K - $85K / year
Seniority
Senior
Job Description
Bodily Injury Claim Specialist
AAA
• Handle highly complex new and reassigned auto and homeowner bodily injury liability claims. • Adhere to ACG claim handling procedures, processes and guidelines. • Complete coverage and liability investigations, including obtaining statements from parties involved. • Obtain required documents and reports to complete coverage and liability investigations. • Set expectations, ensuring the claim process is explained and understood. • Complete complex coverage analysis. • Identify additional exposures, create appropriate referrals for additional claims and subclaims. • Conduct thorough reviews of liability, damages, and applicability of state law. • Evaluate settlement range value, prepare documents related to reserve, settlement and settlement authority. • Negotiate settlements with attorney represented and non-represented parties. • Prepare legal releases. • Authorize expense and indemnity payments. • Complete referrals, when required, to underwriting, recovery, SCIU, large loss unit and HRCC. • Document claim file memos, upload documents to claim file, complete claim coding. • Present claim matters during meetings. • Collaborate with legal team. • Provide peer mentoring. • Assist Management with special reports, projects, task.
Job Requirements
- Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
- In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states.
- A valid driver's license is required if primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
- Three years of experience or equivalent training in negotiation of claim settlements, securing and evaluating evidence, preparing manual and electronic estimates, subrogation claims, resolving coverage questions, taking statements, and establishing clear evaluation and resolution plans for claims.
Benefits
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan to support long-term financial goals.
- Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
- Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
- Paid holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day.
- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
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