• This position supports the Auto Physical Damage Operation by providing material damage claims handling for insurance policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. • The primary functions include analyzing and evaluating vehicle damage to assist in writing estimates, reviewing estimates, validating compliance and determining repair costs. • Communication with members, vehicle owners, body shops and others will be required pertaining to repair process and costs. • Works within specific limits and authority to resolve claims with well-defined procedures. • Work typically includes repairs and total loss estimation of moderate to significant complexity. • Utilize physical inspections to complete accurate and thorough estimates for vehicle repair that are compliant with company guidelines, industry standards and applicable laws and regulations. • Evaluation will include determining accident related damages and vehicle repairability. • As part of the estimating process, communicate and interact with a variety of individuals including insureds, claimants, repair facilities, internal claims staff and others. • Explain the claim process, repair process, coverage or policy language as applicable. This could be through verbal conversations or in writing, all while in compliance with regulatory and statutory requirements. • Providing clear and concise documentation to support estimated damage via photos and detailed descriptions in claim files on company systems. • Negotiate within settlement authority to resolve claims. Including dispute resolution regarding repair costs and/or coverage. • Coordinate with internal departments • Respond quickly to customer needs and inquiries • Must be able to assist with Catastrophe duties as required • This position requires a higher degree of discretion and independent judgment in analysis and problem solving to effectively manage losses. • Determine policy obligations by assessing damage components of the loss. • Investigate and differentiate between allegations and facts in each loss.