360 Social Agency

• Rédaction d’articles de blog (avec l’aide de notre équipe de rédaction) et de contenus annexes (FAQ, par exemple). • Développement de nouvelles idées pour la création de contenu. • Relecture du contenu d’autres rédacteurs sur les sujets traités. • Optimisation du contenu existant sur la plateforme QuillBot.

• Own the architecture and evolution of the data platform to support large-scale, real-time, and batch data processing. • Design systems for analytics, experimentation, event tracking, and usage metering. • Ensure high standards of scalability, reliability, performance, and data quality. • Drive best practices in data engineering, system design, and observability. • Build, mentor, and lead a high-performing team of data and platform engineers. • Foster a culture of ownership, innovation, and continuous improvement. • Partner closely with Product, AI, Growth, and Marketing teams to understand data needs and translate them into scalable solutions. • Enable data-driven decision-making across the organization. • Improve the developer experience and usability of the data platform for internal teams. • Define and track platform KPIs such as adoption, reliability, and performance. • Optimize infrastructure for cost efficiency and performance at scale. • Continuously evaluate tools, technologies, and processes to improve ROI. • Supporting AI research with data, both for training and capabilities.

• Ship and iterate on production agentic workflows connecting QuillBot's core tools and surfaces, proving the orchestration architecture under real user load • Make high-conviction technical bets on the model stack, compute strategy, and agent execution model, with written rationale that the org can build against • Own the technical point of view on which ICP verticals and workflows justify agentic investment, and drive that conviction into AI, product, and engineering planning • Inherit and reshape the AI org to match the velocity and scope of what we're building, including hiring where gaps exist • Design and lead systems for intent recognition, task decomposition, and multi-step execution across QuillBot’s product surfaces • Define how agentic systems plan, coordinate, and execute workflows across a multi-surface application suite • Establish standards for agent-native infrastructure, enabling product surfaces to be machine-readable and executable • Lead research and development across text and multimodal domains, with an initial focus on text and image capabilities • Build on QuillBot’s existing strengths in NLP while extending into new modalities to create differentiated product experiences • Drive the shipping cadence for model updates, MLOps, and data pipelines across high-scale production • Own system reliability and performance of the AI stack serving tens of millions of users worldwide • Build and lead an integrated AI organization spanning R&D and Applied AI teams

• Support and maintain scalable and secure IT infrastructure across cloud (GCP/AWS) and on-prem environments. • Ensure high availability and performance of internal IT systems, applications, and collaboration tools. • Automate provisioning, monitoring, and maintenance processes using modern scripting and orchestration tools. • Manage identity, access, and device management solutions ensuring compliance and security. • Automate repetitive IT and operational tasks using Python, PowerShell, or Bash. • Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or CloudFormation. • Build and manage CI/CD pipelines for infrastructure and application deployments. • Collaborate with development and security teams to optimize DevOps workflows and improve deployment reliability. • Manage and optimize workloads in AWS and GCP environments, ensuring cost efficiency (FinOps alignment). • Implement cloud security best practices in alignment with organizational compliance standards. • Troubleshoot complex issues in multi-cloud or hybrid environments. • Drive automation for provisioning, scaling, and monitoring of cloud resources. • Provide Tier 3-level support for critical IT systems and escalations. • Manage enterprise collaboration platforms (e.g., Google Workspace, Slack, Zoom, Atlassian Suite, CI/CD tools etc.). • Ensure seamless integration between IT tools, systems, and internal applications. • Work closely with global IT teams to maintain consistent service delivery and user satisfaction. • Implement and maintain endpoint and cloud security controls. • Support vulnerability management, patching, and compliance initiatives (SOC, GDPR, ISO, etc.). • Partner with SecOps and FinOps teams to ensure secure, efficient, and compliant infrastructure operations. • Act as a bridge between IT operations, engineering, and business teams to translate technical requirements into practical solutions. • Provide clear documentation, communication, and training for IT processes and automation systems. • Support cross-functional initiatives led by ITOps and collaborate across multiple time zones.

• Support and maintain scalable and secure IT infrastructure across cloud (GCP/AWS) and on-prem environments. • Ensure high availability and performance of internal IT systems, applications, and collaboration tools. • Automate provisioning, monitoring, and maintenance processes using modern scripting and orchestration tools. • Manage identity, access, and device management solutions ensuring compliance and security. • Automate repetitive IT and operational tasks using Python, PowerShell, or Bash. • Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or CloudFormation. • Build and manage CI/CD pipelines for infrastructure and application deployments. • Collaborate with development and security teams to optimize DevOps workflows and improve deployment reliability. • Manage and optimize workloads in AWS and GCP environments, ensuring cost efficiency (FinOps alignment). • Implement cloud security best practices in alignment with organizational compliance standards. • Troubleshoot complex issues in multi-cloud or hybrid environments. • Drive automation for provisioning, scaling, and monitoring of cloud resources.

• Organic Growth Strategy: Define and own the overarching organic growth strategy spanning SEO, ASO, GEO, and Extension Store optimization. Set quarterly and annual OKRs tied to impressions, clicks, MAU, installs, and sales. • Team Leadership: Manage, mentor, and develop the SEO & Organic Growth team. Foster a culture of experimentation, accountability, and continuous learning. Identify and hire for key capability gaps as needed. • Roadmap Ownership: Build and maintain a prioritized organic growth roadmap. Balance quick wins with longer-term strategic bets. Present plans and progress to senior leadership, including the CEO. • Cross-Functional Partnership: Serve as the organic growth voice in cross-functional planning with AI, Product, Engineering, Content, Brand, Marketing Operations, and International Expansion teams. Ensure organic considerations are embedded in product launches, site architecture decisions, and content strategy. • Product Roadmap Influence: Act as a key influencer of the Product roadmap by surfacing organic growth opportunities, user intent data, and search landscape insights that shape feature prioritization, new product bets, and go-to-market timing. • SEO Program Ownership: Own end-to-end SEO performance across QuillBot’s web properties. Drive strategy across on-page, off-page, and technical SEO to secure and defend top positions for high-value keywords. • Technical SEO: Lead technical audits and partner with Engineering to resolve crawlability, indexation, Core Web Vitals, site speed, structured data, and mobile-responsiveness issues at scale. • Content & Keyword Strategy: Oversee keyword research, content gap analysis, and on-page optimization. Collaborate with the Content team to ensure every page is strategically targeted and continuously improved. • Link Building & Authority: Direct link-building and digital PR strategies to grow domain authority. Evaluate backlink quality and build partnerships with authoritative sites. • Algorithm Resilience: Monitor Google algorithm updates, diagnose ranking fluctuations, and quickly adapt strategies to protect and grow organic traffic. • GEO Strategy: Develop and execute a strategy to maximize QuillBot’s visibility in AI-generated answers and citations across generative search experiences (e.g., Google AI Overviews, ChatGPT, etc). • ASO Program Ownership: Own QuillBot’s organic discoverability and conversion rates in the Apple App Store and Google Play Store. • Extension Visibility: Own QuillBot’s presence and discoverability in the Chrome Web Store, Safari Extensions Gallery, Microsoft Edge Add-ons, and Firefox Add-ons. • Performance Measurement: Build and maintain dashboards tracking organic performance across all channels (SEO, ASO, GEO, Extension Stores). Define KPIs and ensure the team is data-driven in decision-making.

• Lead the implementation of AI-powered tools and workflows to automate repetitive tasks and enhance the user support experience. You will work across different channels like chat, tickets, and store reviews. • Work closely with the engineering teams to ensure key deliverables are prioritized and completed in a timely manner. • Continuously assess and deploy emerging AI solutions that can improve internal workflows and customer outcomes. • Test, document, and improve automation flows based on internal feedback and performance data. • Automate onboarding flows for B2B, academic, and enterprise customers. • Support pre-sale and post-sale efforts by developing smart outreach strategies leveraging automated touchpoints. • Improve collaboration between sales, CS, and BD through seamless handoffs and integrated workflows. • In collaboration with product and eng, build and optimize smart cancellation flows to reduce churn at the point of decision. • Launch usage-based engagement journeys to improve free-to-paid conversion. • Develop AI reactivation triggers based on inactivity or usage drop-off. • Use AI product tracking signals (domain clustering, feature engagement) to support Sales with institutional expansion leads. • Maintain and troubleshoot key systems used by internal teams (e.g., ticketing systems, workflow tools, task management platforms, and CRM) across QuillBot, Scribbr, and LanguageTool. • Assist with user configurations, permissioning, and updates to ensure tools are reliable and aligned with team needs and business objectives. • Regularly audit and test workflows to identify and address inefficiencies or blockers. • Coordinate timelines, follow-ups, and deliverables across automation-related initiatives. • Provide post-implementation support and training to internal users. • Define and track OKRs related to automation and operations, customer experience (CSAT), operational efficiency (ticket resolution time, deflection rates), and revenue influence (retention, expansion). • Build dashboards and reports to communicate the impact of AI initiatives and surface strategic insights for Product, CS, and RevOps teams. • Support RevOps by surfacing customer insights and identifying trends in operational data. • Collaborate with the Community and Content team to maintain process documentation, tool guides, and SOPs for automated workflows and internal systems. • In collaboration with the Community and Content team, support the onboarding and enablement of internal users through how-to resources, FAQs, and lightweight training. • Promote consistency and visibility by ensuring key workflows are well-documented and accessible across teams.

• Lead end-to-end design strategy for high-impact growth initiatives, driving the full process from identifying opportunities to delivering refined solutions, partnering closely with product, engineering, data, research, and design leadership. • Set the vision for how growth principles shape QuillBot’s next-generation creative experience, defining the strategic growth levers within the products and its suite and guiding the team toward high-impact improvements. • Orchestrate cross-functional experimentation, ensuring hypotheses are well-formed, designs are testable, success metrics are clear, and learnings inform both product direction and future experimentation pipelines. • Drive cross-product cohesion, collaborating with other designers to ensure growth surfaces and rapid experiments integrate elegantly across our suite of tools, maintaining both quality and consistency at scale. • Evolve and elevate the design system to support growth at scale, balancing experimentation flexibility with long-term system integrity and developing new patterns that accelerate iteration. • Champion a holistic understanding of user behavior, blending quantitative analysis with deep qualitative insight to uncover motivations, friction points, and opportunities for compounding user value. • Cultivate a culture of design and experimentation excellence, leading critiques, mentoring designers, codifying best practices, and establishing rituals that raise the bar for quality, speed, and impact.

• Drive end-to-end product design, from initial user research and exploration to final pixel-perfect delivery in close collaboration with product managers, engineers, researchers, and senior design leadership. • Take an active role in designing QuillBot’s browser extension experience for Chrome, Edge, and Safari, contributing to its core capabilities, interaction patterns, and visual design, and shaping how users engage with AI-powered writing directly within web-based workflows. • Partner with other designers to ensure the browser extension integrates seamlessly with our web app and other product surfaces, creating a unified, consistent, and intuitive user experience across the entire product ecosystem. • Contribute to and evolve our design language system, balancing reuse of patterns with the thoughtful creation of new, scalable components suitable for the given surface. • Advocate for user experience by deeply understanding user needs, behaviors, and the broader goals they’re trying to achieve, not just isolated feature usage. • Craft thoughtful and elegant experiences within the constraints of browser environments, using strong interaction design, clear visual hierarchy, and well-considered micro-interactions, while building a solid understanding of web technologies, extension frameworks, and cross-browser limitations. • Help nurture a culture of design excellence by actively participating in critiques, mentoring peers, and contributing to team rituals.

• Execute and operationalize internal communications strategy by turning high-level goals into clear, actionable communications across channels • Plan and deliver internal communications for QuillBot, including: • Company-wide announcements and business updates • Messaging and materials for Town Hall meetings, AMAs, planning, and company moments • Drafting and editing communications from executive and functional leaders including strategy roll-outs and updates, presentations, emails. • Contribute to communication efforts that support core business rhythms, including onboarding, planning, and progress reporting • Support cross-company communications efforts for Learneo, including: • Helping review and improve messaging for corporate communications • Contributing and driving execution of project-based communications initiatives (acquisition, re-orgs) • Coordinate communications logistics and planning, including maintaining comms calendars, aligning on timing, organizing and updating comms material for the business, and managing internal channels (e.g., Slack, email, town halls) • Collaborate with the People and Recruiting teams to support communications around HR programs, benefits, and internal employer brand messaging • Help execute communication plans for key change initiatives, high-impact projects, and organizational updates • Ensure internal messaging reflects inclusive language and reinforces company values, partnering with HR and leaders as needed • Contribute to communications planning by sharing input and partnering with stakeholders to ensure clarity, tone, and timing are effective