ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.  Job Summary: The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors. Duties/Responsibilities: - Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time - Conduct telephonic outreaches and answer incoming calls regarding patient’s medication use, including but not limited to medication adherence, and assist with refilling and following-through in a prompt and respectful manner - Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action - Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use - Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards - Attend staff meetings and provide input into current trends, process evaluation, and quality improvement - Assist with other pharmacy departmental initiatives as they become available - Additional duties, as assigned Required Skills/Abilities: - Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members - Ability to work effectively and respectfully with various seniorities and diverse populations including members, staff, providers, and family members - High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude - Self-starter with the ability to think creatively and work effectively - Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors - Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software - Ability to travel on occasion for company meetings Education and Experience: - High school diploma or equivalent education (GED) required - Registered Pharmacy Technician with a state board of pharmacy - A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy - eClinicalWorks or similar EMR experience - Experience working with geriatric patients or a medication adherence program is a plus - Bilingual in English/Spanish highly desired ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

• New client onboarding. • Communicate expectations, processes and procedures regarding products. • Coordinate with client and accounting to ensure seamless billing transactions. • Act as the first point of contact for sales team and clients seeking help with products. • Provide troubleshooting and technical assistance to clients. • Anticipate the client needs, communicate next steps as well as solutions. • Key resource to ensure clients successfully engage with the products and realize the full potential of investment. • Owning the Client Relations Experience by being proactive with the client touch points and handling any concerns and inquiries. • Liaison between Sale team and clients. Ensuring support on both sides. • Client maintenance, collect, manage and execute all contracts for new and existing clients. • Collect and process payments for new and existing contracts. • Update day to day activity in Salesforce. • Maintain, produce and distribute internal reports as requested and scheduled. • Maintaining a positive, empathetic and professional attitude toward customers always. • Responding promptly to customer inquiries. • Acknowledging and resolving client complaints. • Keeping records of client interactions, transactions, comments and complaints. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support. • Actively manage features and dependencies in and across products.

Role Description Cambium Assessment is seeking an energetic, reliable professional who enjoys mentoring, supporting, and motivating others to join our Client Service Center as a Senior Agent. In this role, you will play a key part in training and mentoring agents during our peak training season (October through February), with opportunities to support agent development throughout the year as business needs arise. This position is ideal for someone who is passionate about customer service, team development, and continuous improvement. Please review the expectations and qualifications carefully before applying. Job Responsibilities - Serve as the first point of contact (Tier 1) for customers, responding to general inquiries related to fulfillment, system functionality, reporting, and related topics. - Respond to customer inquiries via phone, voicemail, and electronic communications in a timely and professional manner. - Identify, document, research, and resolve customer issues using the call tracking system. - Escalate complex or unresolved issues to the appropriate internal teams for further investigation or resolution. - Follow up on customer inquiries to ensure issues are fully resolved and customer expectations are met. - Manage and monitor open cases to support timely resolution. - Create and monitor reports as needed to support team operations and service quality. - Identify trends in customer inquiries and proactively communicate insights to the manager. - Recommend process and workflow improvements to enhance the customer experience. - Create, review, and maintain documentation, reference materials, and Frequently Asked Questions (FAQs). - Assist with new hire training and onboarding (“nesting”) support as needed. Qualifications - High school diploma or equivalent required; college coursework or an associate degree is a plus. - One or more years of customer support or call center experience preferred. - Experience supporting assessments or working in a helpdesk environment is a plus. - Strong verbal and written communication skills. - Demonstrated reliability with a consistent record of attendance. - Ability to work a flexible schedule as business needs require. - Detail-oriented and resourceful with strong problem-solving skills. - Willingness to learn new tools, processes, and subject matter. Company Description Cambium Learning® Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized and differentiated instruction. Using a research-based, personalized approach, Cambium Learning Group delivers SaaS resources and instructional products that engage students and support teachers in fun, positive, safe and scalable environments. - Learning A-Z®: online differentiated instruction for elementary school reading, writing, and science. - ExploreLearning®: online interactive math and science simulations, a math fact fluency solution, and a K–2 science solution. - Voyager Sopris Learning®: blended solutions that accelerate struggling learners to achieve in literacy and math and professional development for teachers. - VKidz Learning: online comprehensive homeschool education and programs for literacy and science. We believe that every student has unlimited potential, that teachers matter, and that data, instruction, and practice are the keys to success in the classroom and beyond.

Role Description The Parent Educator will manage, produce, and present parenting webinars and workshops for parents and caregivers of children ages 0-8 years-old, and aid in the creation of resources related to child development and general parenting support. This is a Part Time (average 20 hours a week), Remote position available in the United States, with a strong preference of someone residing in Pacific Standard Time or Mountain Standard Time. - Develop, produce, and facilitate large and small-scale live and pre-recorded events including workshops and webinars to Bright Horizons parents and caregivers - Research child development topics to support development of family-facing content - Writing and editing parent-facing articles - This position will work with other members of the Education & Development department and may also serve as a contributor on other team and department projects - Facilitate in person and virtual. Some travel may be required for in-person events Qualifications - Bachelor's Degree in related field: family studies, child development, psychology, education, social work - 3 years' experience in developing and facilitating adult learning and training - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position Requirements - Master’s degree in related field: family studies, child development, psychology, education, social work - Experience in child development or early childcare education - Demonstrated public speaking skills in live, in-person, and virtual spaces - Strong writing, editing, and proofreading skills - Basic computer software skills in Microsoft Office applications Benefits - Bright Horizons Back-Up Care - Bright Horizons Enhanced Family Supports - 401(k) retirement plan - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family - New employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations Compensation The hourly rate for this position is between $28.85 – $38.46 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Deadline to Apply This posting is anticipated to remain open until 4/13/2026.