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• Conduct inbound Zoom consultations with qualified prospects. • Use the client’s diagnostic framework to assess retirement planning concerns and tax exposure risks. • Educate prospects on retirement tax mitigation and Roth conversion planning concepts. • Create meaningful “epiphany moments” that help prospects understand the long-term impact of tax planning decisions. • Build trust and credibility through clear, consultative communication. • Guide prospects through the decision-making process without relying on pressure-based sales tactics. • Manage follow-up conversations and pipeline activity with discipline and consistency. • Maintain accurate CRM documentation and forecasting. • Participate in coaching sessions, team reviews, and ongoing training initiatives. • Consistently achieve or exceed revenue and close-rate targets. • Contribute positively to a high-performance, coachable team culture.
USA TODAY is an award-winning, nationally renowned, multiplatform news and information company. Founded in 1982, USA TODAY is owned by Gannett Co. Inc. and, as
Title: Principal Multimedia Designer, Creative Strategy And Enablement Location: United States Job Description: USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. If you are a California resident, you acknowledge that by applying for a job with us, this California Job Applicant Privacy Notice will apply to our collection, use, and disclosure of your personal information. To connect with us, visit www.usatodayco.com designIQ is a full-service creative, design, and pre-media group supporting internal and external partners across print, digital, social, video, branding, campaign creative, imaging, and ad production services. Our work ranges from high-volume production to agency-level creative solutions. That includes print and digital advertising, social media creative, short-form video, logos, brand identity systems, company stationery, branded materials, direct mail, billboards, packaging, product design, glossy and newsprint products, campaign assets, and custom creative solutions. We’re looking for a senior creative leader who can operate beyond execution. This person will serve as creative counsel to the Sr. Director of Creative Operations, support sales and partner conversations, help shape creative standards, and assist with training and enablement across the creative operation. This role is ideal for someone who can think like an agency creative, work like a production expert, communicate like a client-facing partner, and help move a large creative operation forward. Role Summary: - The Principal Multimedia Designer, Creative Strategy & Enablement is a highly experienced creative professional responsible for supporting elevated creative work, client-facing creative conversations, internal training, sales enablement, and quality improvement across designIQ. - This role sits at the intersection of creative strategy, multimedia design, production excellence, client consultation, and operational enablement. The person in this position should be able to understand a business need, translate it into a creative approach, guide others toward stronger work, and produce high-quality creative when needed. - The role will regularly partner with the Sr. Director of Creative Operations to help shape creative direction, review strategic opportunities, support new business conversations, advise on creative capabilities, and strengthen the overall quality and consistency of designIQ’s work. - This person may attend internal meetings, external partner meetings, sales calls, discovery calls, client-facing creative discussions, and training sessions. They should be comfortable speaking with sales teams, customers, creative teams, production teams, leadership, and external partners. - The ideal candidate brings agency-level design experience, strong multimedia capability, polished communication skills, and the ability to teach, coach, and influence without needing direct authority in every situation. Key Responsibilities: - Serve as creative counsel and strategic design partner to the Sr. Director of Creative Operations. - Support sales calls, discovery calls, partner meetings, and client-facing conversations where creative expertise is needed. - Help translate client goals, sales objectives, and business challenges into clear creative recommendations. - Provide creative direction and guidance on complex, high-value, or strategically important work. - Create, review, or advise on agency-level creative across print, digital, social, video, branding, direct mail, billboards, packaging, product design, glossy publications, newsprint products, and campaign-based deliverables. - Assist in shaping creative approaches for new business opportunities, partner onboarding, premium creative services, and custom creative requests. - Help determine whether a creative request belongs in standard production, premium creative, Studio-level work, or a custom scope. - Support the development of creative briefs, intake standards, client discovery questions, and creative readiness requirements. - Join internal planning meetings to represent creative quality, design feasibility, production needs, and client experience. - Partner with sales and customer-facing teams to explain design recommendations, creative limitations, available solutions, and best-fit options. - Present and explain creative work, design direction, and creative recommendations to internal and external stakeholders. - Create polished finished creative when needed, especially for strategic work, sample work, pitch support, training examples, or high-priority client needs. - Assist with creative training across the operation, including design fundamentals, multimedia best practices, AI-assisted workflows, social creative, video, brand consistency, production standards, and quality expectations. - Help develop training materials, creative playbooks, design examples, before-and-after reviews, checklists, templates, and quality standards. - Mentor designers and creative team members by providing thoughtful feedback, coaching, and design guidance. - Review creative work for concept, execution, accuracy, visual hierarchy, brand alignment, production readiness, and overall effectiveness. - Help identify quality gaps, workflow issues, training needs, and recurring creative weaknesses across the operation. - Use AI-assisted creative tools to improve ideation, versioning, image exploration, workflow efficiency, and scalable creative output. - Guide responsible use of AI across creative work, making sure final output remains accurate, brand-safe, original, legally appropriate, and professionally finished. - Stay current on design trends, digital advertising trends, social media formats, video trends, AI tools, print production practices, and evolving client expectations. - Support the creation of scalable templates, design systems, campaign frameworks, and repeatable creative solutions. - Design with performance in mind, including audience behavior, offer clarity, mobile-first composition, visual hooks, readability, and conversion-focused calls to action. - Apply accessibility-minded design practices, including legibility, contrast, hierarchy, mobile readability, and inclusive digital design principles. - Serve as a trusted creative voice in conversations about workflow, staffing, capabilities, quality, training, AI adoption, and creative operations strategy. Required Qualifications: - Portfolio required. Portfolio must show advanced creative work across multiple media types and demonstrate strong design thinking. - Significant professional experience in multimedia design, graphic design, advertising, agency creative, publishing, brand design, digital media, or a related creative field. - Proven ability to create and guide agency-level creative across print, digital, social, video, branding, and campaign-based work. - Experience creating or directing logos, brand identity systems, corporate stationery, branded collateral, direct mail, billboards, packaging, product-related creative, glossy publications, newsprint products, digital campaigns, and social media assets. - Strong understanding of design fundamentals, including typography, layout, hierarchy, color, composition, branding, messaging, visual storytelling, and production accuracy. - Ability to create polished finished work with limited direction. - Ability to evaluate incomplete briefs, identify missing information, and still move work forward with sound creative judgment. - Strong client-facing communication skills. - Ability to interact confidently with internal teams, external customers, sales leaders, creative teams, production stakeholders, and senior leadership. - Ability to explain creative decisions clearly to non-design audiences. - Experience participating in client meetings, sales conversations, creative reviews, or discovery calls. - Strong understanding of print, digital, social, video, branding, and production workflows. - Working knowledge of digital advertising, social platform requirements, mobile-first design, paid social formats, display creative, email graphics, and campaign extensions. - Experience with video, motion graphics, animation, HTML5-style creative, short-form content, or multimedia storytelling. - Working knowledge of AI-assisted creative tools and how to use them responsibly in a professional design workflow. - Ability to write effective prompts, refine AI-assisted outputs, identify weak results, and avoid generic or low-quality creative. - Strong ability to teach, coach, mentor, and influence other creative professionals. - Strong organizational skills with the ability to balance strategic work, meetings, training, creative reviews, and hands-on design needs. - Ability to work in a fast-paced, deadline-driven environment while maintaining high creative standards. Preferred Qualifications: - Bachelor’s degree in graphic design, visual communication, digital media, advertising, marketing, or a related field, or equivalent professional experience. - Experience working in an agency, media company, publishing organization, creative studio, in-house agency, or high-volume production environment. - Experience supporting local, regional, and national advertisers. - Experience developing creative for new business, pitch support, client presentations, sales enablement, or strategic account growth. - Experience building or improving creative training programs. - Experience developing creative playbooks, design standards, quality checklists, templates, or internal enablement materials. - Experience mentoring designers or serving as a senior creative reviewer. - Experience supporting brand development, campaign concepts, product launches, promotional campaigns, or multi-channel marketing efforts. - Experience creating campaign extensions across print, digital, social, email, outdoor, video, and branded materials. - Experience reviewing creative performance or designing with campaign outcomes in mind. - Understanding of accessibility standards, including WCAG-informed digital design practices. - Experience helping teams adopt new tools, including AI, automation, design systems, or workflow platforms Technical Skills: - Advanced working knowledge of Adobe InDesign, Photoshop, and Illustrator required. - Experience with Adobe Premiere Pro, After Effects, Adobe Express, Figma, Canva, or similar creative tools preferred. - Experience with AI-assisted creative tools such as Adobe Firefly, Photoshop generative tools, Canva AI, ChatGPT, Midjourney, Runway, or similar platforms preferred. - Experience with tools that support motion graphics, digital animation, short-form video, HTML5-style creative, social creative, and platform-ready digital assets preferred. - Strong understanding of print specs, prepress standards, file packaging, bleed, trim, resolution, color profiles, image quality, vendor requirements, and production-ready file preparation. - Familiarity with digital campaign specs, social media specs, display ad specs, email creative requirements, and landing page asset needs. - Microsoft Office experience required. - Ability to learn company-specific workflow tools, ad tracking systems, digital asset systems, approval platforms, and production processes. Leadership and Influence: - This role may not require direct people management, but it does require strong creative leadership. - The Principal Multimedia Designer should be able to influence through expertise, clarity, collaboration, and credibility. This person should be trusted by designers, sales teams, customers, production partners, and leadership. - They should be able to step into unclear situations, bring creative order to the conversation, and help move the work toward a better outcome. - This person should know when to teach, when to challenge, when to simplify, and when to raise concerns. What Success Looks Like: - Serves as a trusted creative advisor to the Sr. Director of Creative Operations. - Improves the quality, consistency, and strategic value of creative work across designIQ. - Supports sales and client conversations with confidence, clarity, and practical creative guidance. - Helps turn vague requests into clear creative direction. - Strengthens creative training and helps raise the skill level of the broader team. - Creates or guides polished creative across print, digital, social, video, branding, and multimedia channels. - Balances creative excellence with production realities, deadlines, scalability, and business needs. - Uses AI and emerging tools to improve speed, quality, exploration, and efficiency without weakening creative standards. - Helps identify gaps in intake, workflow, training, quality, and client communication. - Builds trust with internal and external customers. - Can move between strategy, consultation, training, review, and hands-on execution with ease. - Helps designIQ present itself as a serious creative partner, not just a production resource. Portfolio RequirementsL - Applicants must submit a portfolio that demonstrates: - Advanced print and digital advertising work. - Branding, logo, or identity system work. - Social media and digital campaign creative. - Agency-level creative, such as billboards, direct mail, packaging, product design, branded materials, signage, glossy layouts, newsprint layouts, campaign assets, or client presentations. - Strong typography, layout, composition, and visual hierarchy. - Ability to create finished work from limited direction. - Examples of campaign thinking, concept development, or multi-channel creative. - Examples of performance-minded creative, audience-focused design, or conversion-driven layout. - Video, motion, animation, or multimedia samples preferred. - Training, presentation, creative review, or before-and-after examples preferred. - AI-assisted creative examples are welcome when the candidate can explain their process, judgment, and role in the final work. #LI-REMOTE #LOCALiQ #LI-LL The annualized base salary for this role will be $70 000,00 - $85,000.00. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable. USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees.
• Lead venue strategy, hotel sourcing, contracting, and supplier relationship management for Amgen's U.S. Commercial internal meetings portfolio. • Partner with internal stakeholders on venue strategy recommendation and execution for U.S. Commercial internal meetings. • Serve as a trusted advisor to meeting sponsors and senior business leaders. • Provide governance and oversight of hotel contracting activities. • Develop strategic hotel partnerships that enhance value and service quality. • Utilize meetings and spend data to identify venue strategy opportunities and continuous improvement.
This opportunity is available through a leading AI-driven work platform.
Role Description We are sharing a specialised remote consulting opportunity for experienced management consultants based in the United States, with strong expertise in executive-level business reporting, structured problem-solving, strategic insight development, and high-quality recommendation synthesis. This role supports current and upcoming remote consulting opportunities focused on: - Business report quality - Strategic insight evaluation - Executive communication standards - Analytical reasoning review - Decision-ready recommendation development Selected professionals may help define what excellent business reporting looks like, create high-quality reports addressing complex business questions, and evaluate research and reporting workflows for clarity, rigor, logic, and executive readiness. Qualifications - 3+ years of experience at McKinsey, Bain, BCG, L.E.K., Oliver Wyman, Strategy&, Kearney, EY-Parthenon, Roland Berger, or a comparable strategy consulting firm - Experience producing executive-facing presentations, reports, and strategic recommendations - Strong analytical problem-solving, structured thinking, and business judgment - Experience synthesising qualitative and quantitative research into clear recommendations - Excellent written communication skills and ability to explain evaluation decisions clearly - Availability to commit approximately 40 hours during the first week and approximately 15 hours per week thereafter - Current location in the United States Requirements - A degree in Business, Economics, Finance, Strategy, Management, Engineering, Statistics, Public Policy, or a related analytical field is helpful - MBA, advanced degree, or equivalent strategy consulting experience is especially relevant - Equivalent professional experience in management consulting, strategy consulting, corporate strategy, or executive advisory work is also highly relevant Benefits - Remote consulting work aligned with management consulting, business reporting, and strategic insight expertise - Opportunity to help shape quality standards for executive-level business analysis and strategic recommendation workflows - Suitable for experienced consultants who enjoy structured problem-solving, report review, executive communication, and high-quality analytical evaluation - Project-based work that combines consulting rigor, business judgment, and polished written analysis Contract Details - Independent contractor engagement - Fully remote and flexible scheduling - Initial engagement length is approximately 1 month, with potential extension depending on project needs - Expected commitment includes approximately 40 hours during the first week for training, calibration, and framework development - After the first week, expected commitment is approximately 15 hours per week for the remainder of the engagement - Compensation may reach up to $180/hour, depending on project scope, experience, credentials, and fit - Payments are made weekly via Stripe or Wise based on services rendered - Projects may be extended, shortened, adjusted, or concluded based on project needs and performance - Candidates requiring H1-B or STEM OPT sponsorship support are not eligible at this time - Work must not involve sharing confidential or proprietary information from any employer, client, or institution
This opportunity is available through a leading AI-driven work platform.
Role Description We are sharing a specialised remote consulting opportunity for experienced digital workspace, end-user computing, enterprise software pricing, and commercial strategy professionals based in the United States. This opportunity is suited for experts with firsthand experience shaping pricing models, licensing frameworks, renewals strategy, enterprise agreements, and go-to-market approaches within enterprise technology markets. This role supports current and upcoming remote consulting opportunities focused on: - Enterprise software pricing - Licensing strategy - Commercial model evaluation - Channel economics - Digital workspace markets - Endpoint management - End-user computing commercial strategy Selected professionals may contribute expert judgment on how large organisations evaluate, purchase, renew, expand, and deploy enterprise software solutions. Qualifications - 5+ years of relevant experience in enterprise software pricing, commercial strategy, revenue strategy, licensing, deal desk, partner strategy, procurement, or digital workspace markets - Recent exposure to enterprise software commercial models, customer agreements, pricing structures, renewals, and licensing programs - Strong understanding of pricing, licensing, renewals, channel economics, partner ecosystems, and enterprise buying behaviour - Experience with large enterprise customers is strongly preferred - Ability to discuss real-world commercial practices, negotiation dynamics, market trends, and enterprise procurement behaviour clearly - Strong written communication skills and comfort documenting commercial insights in a remote, project-based environment - Current location in the United States Requirements - A degree in Business, Economics, Finance, Marketing, Strategy, Information Systems, Technology Management, or a related field is helpful - MBA, advanced business training, or equivalent enterprise technology experience is especially relevant - Equivalent professional experience in commercial strategy, pricing, revenue strategy, enterprise software, procurement, or channel strategy is also highly relevant Benefits - Remote consulting work aligned with digital workspace, EUC, enterprise software pricing, and commercial strategy expertise - Opportunity to contribute expert insight into how enterprise software vendors structure pricing, licensing, renewals, and go-to-market approaches - Suitable for professionals who understand real-world enterprise technology buying, software monetisation, partner ecosystems, and commercial negotiation dynamics - Project-based work that can align with senior commercial, pricing, procurement, or enterprise technology experience Contract Details - Independent contractor engagement - Fully remote and flexible scheduling - Eligible candidates must be based in the United States - Compensation may reach up to $170/hour, depending on project scope, experience, credentials, and fit - Payments are made weekly via Stripe or Wise based on services rendered - Projects may be extended, shortened, adjusted, or concluded based on project needs and performance - Candidates requiring H1-B or STEM OPT sponsorship support are not eligible at this time - Work must not involve sharing confidential or proprietary information from any employer, client, or institution
We’re Built for Biotech℠, dedicated to helping today’s top innovators turn big ideas into life-changing treatments.
Role Description Premier Research is looking for a Executive Director, Program Strategy (Oncology) to join our Oncology team. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are the most valuable asset in delivering success. We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires. Your ideas influence the way we work, and your voice matters here. As an essential part of our team, you help us deliver the medical innovation that patients are desperate for. Join us and build your future here. What You'll Be Doing: - Provides leadership and advises, consults, plans and directs the design and strategy of new business opportunities (RFPs) and/or provides consultative services to customers; ensures smooth and timely input and support to the needs of proposal development, strategy and pricing. - Drives improvement in overall win rate and customer satisfaction; takes the initiative to provide input and improve the proposal strategies and information flow between customers and key staff. - Develops the strategy for potential opportunities specifically with regard to operational considerations; reviews and supports the development of proposal text to address the operational approach and team experience. - Drives the development of pricing and related strategies that provide the best scenario to meeting project margins on successfully awarded work; assesses monitoring strategies and resources to support budget development. - Develops and fosters site relationships and networks aligned with the therapeutic area; assists with feasibility assessments and provides input for feasibility questionnaires and may also directly connect with potential sites for assessment of participation, protocol considerations and enrollment projections; partners with Operations and Business Development for planning of bid defense meetings or capabilities meetings. - This role has a considerable requirement for travel, up to 55-65% of overnight business travel, both domestic and international, as required; participates in corporate initiatives and actions that ensure the continued success of the company. Qualifications - Undergraduate degree or its international equivalent in clinical, science or health related field from an accredited institution. - 12-15+ years clinical research experience with at least 3 in a CRO or pharmaceutical environment. - 7-10+ years in a leadership/coaching capacity. - 3-5+ years in a project management position. - Global clinical trials experience in managing clinical resources, designing and/or managing clinical trials in Oncology; strong knowledge of regulatory, scientific, technical, and clinical expertise in conduct of clinical trials with extensive knowledge of the commercial and regulatory environments in Oncology. - Has a consultative communication and collaboration approach to the implementation of the project plan with the team and the customer; strong verbal and written communication and negotiation skills; ability to drive projects to a successful completion both as a project leader and within a leadership role. - Experience in public speaking and able to represent Premier Research at conferences/round tables/symposiums; strong public speaking and presentation development skills; able to work and lead efficiently within a matrix environment. Company Description Premier Research is proud to be an equal opportunity employer that is compliant with all federal guidelines. All qualified applicants will receive equitable consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. OLIVER has set ambitious environmental goals around sustainability. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Role Description This is an opportunity to join OLIVER's dedicated in-house studio embedded with a leading healthcare education institution as Strategy Lead — the strategic intelligence function for a fully integrated creative production studio serving 100,000+ enrolled students across a large, multi-brand portfolio of students, professionals, and enterprise audiences across the healthcare education sector. The constraint on the next phase of growth is not lack of strategy — it is content velocity, content relevance, and the ability to test and personalize at scale. Your role is to make sure the studio is always working from the sharpest possible strategic foundation, turning audience insight, channel performance, and market intelligence into clear direction for creative and CRM execution. You will lead the end-to-end strategy for email and CRM program — the studio's most commercially critical workstream — while also providing strategic input and optimization direction across paid, social, owned, and emerging channels. What you will be doing: - CRM & Email Strategy (approx. 60%) - Lead the end-to-end CRM and email marketing strategy for enrollment programs across all institutions. - Define and maintain audience segmentation frameworks, personalization strategies, and lifecycle contact architectures across five healthcare education institutions. - Build and own the testing and optimization roadmap for email — A/B frameworks, send cadence strategies, content personalization logic, and subject line performance analysis. - Partner with the Data Analyst and CRM Campaign Managers to translate performance data into clear strategic recommendations. - Maintain deep platform fluency across CRM and email technology stack; advise on platform utilization, automation opportunities, and data quality requirements. - Cross-Channel Strategy & Optimization (approx. 40%) - Provide strategic input and optimization direction across broader channel mix — paid social, organic social, owned content, web, and performance marketing. - Use Share of Model to understand brand visibility in AI-generated answers, optimize AI search visibility, and identify share of voice across models. - Develop content and channel testing frameworks that allow the studio to learn faster and optimize more efficiently. - Partner with the Associate Creative Director to translate strategic insight into creative direction. - Lead brand and audience insight work for the institutions: analyze conversations, sentiments, audience behavior, and content resonance. - Monitor competitor positioning, category trends, and audience signals across higher education. - Contribute to QBR preparation alongside the Business Director. - Account-Wide Strategic Leadership - Serve as the studio's primary strategic voice — connecting client ambitions to studio capability. - Work across the studio's full team to ensure strategy is embedded in briefing, production, and review. - Develop optimization frameworks that the whole studio can use. Qualifications - Proven experience in a senior strategy, planning, or integrated marketing role. - Deep expertise in CRM, email marketing strategy, and lifecycle planning in a complex, multi-program environment. - Strong working knowledge of paid social, organic social, owned content, and/or performance marketing channels. - An understanding of the higher education landscape. - Strong analytical capability: comfortable with performance data, attribution modelling, A/B testing analysis. - Experience working with data and analytics teams to build measurement frameworks and performance dashboards. - Confident communicator and presenter; able to articulate strategic thinking clearly to senior marketing stakeholders. - A proactive, insider mindset. - Collaborative working style with the ability to coordinate effectively across teams. Requirements - Strategic command of the studio's three core platforms: OMG, Pencil, and Share of Model. - Experience using AI tools to accelerate research, audience insight, content strategy, and campaign planning. - Ability to leverage Pencil's direct connection to live ad accounts. - Agentic leadership: systematic, hypothesis-led thinking applied to complex, multi-channel strategic challenges. - Ability to set AI-informed quality standards and testing frameworks. Benefits - Flexible working arrangements. - Reasonable adjustments throughout the process. Company Description OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.
Role Description As the Director of Customer Experience Strategy and Solutions, you will leverage data and insights to inform how College Board delivers high-quality, scalable support solutions to ensure a seamless experience for customers. - Partner with program, product, and CEE colleagues to design operational strategies that ensure students and educators receive consistent, effective support. - Own the translation of Program, Product, and Operations goals and priorities to ensure awareness and execution across CEE support teams. - Drive Cross-Functional Alignment and Strategic Decision-Making (40%): - Drive alignment between Program, Product, and Operations teams, ensuring priorities, timelines, and responsibilities are clearly defined. - Develop deep expertise in the customer experience and support ecosystem for assigned Program/Product. - Lead planning, update, and execution conversations to enable clear decisions. - Ensure leadership has clear, timely visibility into progress, risks, and tradeoffs. - Influence Operations, Program, & Product priorities and solution design using data, insight, and operational expertise. - Navigate ambiguity and complexity to create clarity, alignment, and forward momentum across teams. - Drive Strategy & Execution (30%): - Translate Program & Product strategies into clear, actionable support models. - Own end-to-end administration readiness, ensuring teams are prepared to deliver high-quality support during peak testing windows. - Design scalable processes, tools, and operating models that improve efficiency, consistency, and execution quality. - Ensure risks, dependencies, and gaps are identified early and addressed. - Own and Improve Customer Experience Outcomes (30%): - Own customer experience across Programs & Products, ensuring support models are designed to deliver consistent, high-quality experiences. - Partner with leadership to define and operationalize success metrics. - Analyze customer experience data, operational metrics, and feedback to identify trends, risks, and opportunities for improvement. - Identify breakdowns in the customer journey and lead root cause analyses. - Translate insights into clear, prioritized actions that improve products, services, and support operations. - Ensure continuous improvement by using historical data, retrospectives, and performance trends. - Deliver actionable insights to Program and Product teams that influence roadmap decisions. Qualifications - 5+ years of experience in a client-facing, customer liaison, account management, or operations role, ideally in EdTech or education administration environments. - A Customer Insights background (a plus). - Demonstrated ability to understand strategic priorities and align stakeholders around shared objectives. - Experience leading cross-functional initiatives, driving alignment, accountability, and execution across teams without direct authority. - Ability to develop deep expertise in customer needs, behaviors, journeys, and pain points. - Experience working with tools such as Cresta, Salesforce, Tableau, and Claude/AI models. - A strong desire to learn and improve, using feedback, data, and performance metrics. - Comfort working in ambiguity, with a proven ability to create structure and drive clarity. - Proven ability to anticipate risks, identify dependencies, remove blockers, and maintain momentum across multiple priorities. Requirements - Authorization to work in the United States. - A passion for expanding educational and career opportunities and mission-driven work. - Curiosity and enthusiasm for emerging technologies. - Clear and concise communication skills, written and verbal. - A learner's mindset and a commitment to growth. - A drive for impact and excellence. - A collaborative and empathetic approach. Benefits - Comprehensive package designed to help you thrive. - Fair and competitive compensation grounded in qualifications, experience, impact, and market. - The hiring range for this role is $80,000 – $125,000. - Open, transparent conversations about compensation and benefits throughout the hiring process. Company Description The Operations Division at College Board is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide exceptional customer support and a seamless digital assessment experience that supports millions of students and thousands of educators and test centers. The Customer Engagement & Experience (CEE) department is a combination of teams that support our key constituents: students, parents, educators, and our state partners.
• Develop and Lead Training Strategy: Define and maintain the overall training strategy, framework, roadmap, and approach to support successful use of Metrik across users. • Assess Training Needs: Partner with project leadership, subject matter experts, business team, and other stakeholders to identify training learner personas, role-based requirements, and readiness considerations. • Design Scalable Training Approaches: Recommend and implement training delivery models, learning pathways, training environments, and support structures that effectively serve diverse user groups across the state needs. • Define Training Deliverables: Determine the appropriate mix of training materials and support resources (e.g., instructor-led training, e-learning modules, job aids, reference guides, videos, FAQs, office hours etc.) to support successful system use. • Lead Training Planning & Coordination: Partner with business, change management, rollout, and implementation teams to identify training priorities, define learning objectives, establish training timelines, and coordinate training-related activities across the project. • Coordinate Training Content Development: Collaborate with writers, subject matter experts, trainers, and other project resources to develop and maintain training materials, ensuring content aligns with project goals, user needs, and system functionality. • Coordinate Training Implementation: Support and coordinate the execution of training activities, including scheduling, communications, trainer preparation, pilot support, office hours, training logistics, and post-launch learning opportunities. • Partner on Organizational Change Management Efforts: Collaborate closely with change management, communications, stakeholder engagement, and rollout teams to align training activities with broader project readiness efforts. • Measure Training Effectiveness: Establish and monitor training success metrics, learner feedback mechanisms, participation tracking, and other indicators to continuously improve training outcomes. • Support Sustainability: Develop recommendations and processes for ongoing training, onboarding, knowledge transfer, and long-term support beyond initial implementation. • Serve as a Trusted Advisor: Provide strategic guidance to project leadership and stakeholders regarding training best practices, risks, dependencies, and training considerations throughout the project lifecycle.
Data Axle provides data, applications, and services to help organizations make and save money. Our commitment to accuracy, service, and innovation drive customer acquisition, retention, and product enhancement. We’re a big data, analytics, and marketing services provider, delivering best-in-class data-driven customer-centric technology solutions. Our data and software-as-a-service (DaaS & SaaS) offerings help clients of all sizes, from small companies to FORTUNE 100 enterprises, increase sales and customer loyalty. We provide both digital and traditional marketing channel expertise, enhanced by our proprietary data on 320MM individuals and 25MM businesses, distributed to clients in real-time.
Role Description We are currently seeking a Director, Digital Data Strategy & Partnerships. This position is responsible for managing partner relationships with our DMP & programmatic advertising partners. Being an expert in CTV solutions and digital channel strategies, you will work across partners to ensure continued expansion of the adoption of our Business and consumer programmatic data taxonomy at existing and new partners. - Work with digital team to manage partners. - Look to expand partnerships and grow revenue with specific focus on CTV platforms. - Collaborate with internal and external teams to drive partner initiatives through to completion. - Manage internal and external resources in support of partner initiatives as well as contractual and operational processes. - Oversee and provide input into industry research on emerging programmatic and integrated CRM best practices. - Work with existing and future partner teams ensuring partner deliverables and expectations are being met across digital channels. - Facilitate and drive performance management processes. - Champion a start-up culture where innovation and momentum is at the heart of the business. Qualifications - Solid background in CTV, DSP, DMP's and programmatic industry. - Excellent communication skills. - Possess a genuine passion for thinking outside the box and providing cutting edge solutions. - Ability to build internal relationships working across sales, technology, product and account teams. - Ability to contribute to improving operational efficiency. - Experience with MS office products – especially Excel, Word and PPT. - Understanding of the Consumer and Business data provider industry. Requirements - Bachelor's degree or equivalent experience in a digital marketing related area (Programmatic, DSP, DMP, SSP etc.) is preferred. - 5+ years partner management experience in digital data partnerships, digital agency or similar. - Any certification in digital programmatic capabilities preferred. Benefits If you are a resident of the state of California, Colorado, New York, or Washington, please contact us or email us at applicant@data-axle.com to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in. Affirmative Action/EEO Statement At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.
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