• Provide strategic leadership for deployment and support strategies for GE HealthCare and multi-vendor biomedical equipment serviced by the HTM organization.
• Lead cybersecurity program workstreams including vulnerability management, patch management, secure configuration, asset inventory, incident readiness, and remediation across supported clinical platforms.
• Serve as a first-level escalation point for technical, operational, customer, quality, and compliance issues, using GE HealthCare escalation processes as needed.
• Monitor productivity, case volumes, workload distribution, and key performance indicators; provide timely reporting to improve cost reduction, service efficiency, and field execution.
• Perform and oversee device-level cybersecurity services, including patching, remediation, troubleshooting, risk assessment, mitigation planning, and accurate device security record maintenance.
• Work closely with security operations center resources and internal stakeholders to define corrective action plans and resolve customer issues in a timely manner.
• Partner with hospital IT, Information Security, and Clinical Engineering teams to communicate risks, status, service plans, and resolution progress.
• Support audits, corrective action plans, quality processes, and compliance requirements; immediately report customer quality or compliance concerns to the Quality Organization.
• Keep current on competitor information, clinical device security bulletins, cybersecurity trends, market conditions, and medical device networking concepts.
• Participate in continuous improvement activities by identifying process and product quality gaps, escalating concerns appropriately, and recommending solutions when possible.
