• Reporting and Analytics (Primary Focus) • Proactively engage with HQ Program Operations and Country Office staff (in English and Spanish) to understand business questions, reporting requirements, and decision-making needs. • Design, build, and maintain a suite of Power BI and Microsoft Fabric dashboards that provide timely, actionable insights tailored to end-user needs. • Validate report data for accuracy, ensure dashboards reflect correct business rules and structures, and maintain documentation for report logic, definitions, filters, and assumptions. • Develop and deliver training, guidance materials, and job aids (in English and Spanish) to help users navigate and interpret reports • Provide ongoing user support in English and Spanish such as: respond to user questions, troubleshoot issues, and guide non-technical staff in data-driven decision-making. • Process & System Support (Secondary Focus) • Assist in system issue triage by reproducing and documenting errors, coordinating with relevant teams, and testing fixes. • Participate in user acceptance testing (UAT) for system enhancements, providing feedback and supporting release communications. • Assist with periodic access audits and coordinate with IT on user provisioning for reporting tools. • Contribute to process mapping, workflow documentation, and light process improvement activities in collaboration with the Director.

• Coordinate, maintain, and streamline processes and workflows to ensure team efficiency and scalability. • Manage the team’s centralized resources, including Google Drive, Atlas home page, and day-to-day team operations. • Support the VP of Population Health Impact on special projects, data collection, and regular reporting requirements. • Plan and coordinate key internal events such as retreats, kick-offs, and team meetings. • Manage internal meeting logistics and documentation. • Serve as the primary point of contact for vendor onboarding, tracking, and communication for the team. • Apply sound project management principles to a range of special projects and cross-functional tracks to support operational excellence. • Facilitate regular scrum tracking, support sprint planning, and assist the team in maintaining momentum. • Support the execution of critical, cross-functional initiatives to help achieve company performance metrics and goals. • Foster connectivity and collaborate effectively across different departments, coordinating communication efforts for key initiatives.

• Provide strategic leadership for deployment and support strategies for GE HealthCare and multi-vendor biomedical equipment serviced by the HTM organization. • Lead cybersecurity program workstreams including vulnerability management, patch management, secure configuration, asset inventory, incident readiness, and remediation across supported clinical platforms. • Serve as a first-level escalation point for technical, operational, customer, quality, and compliance issues, using GE HealthCare escalation processes as needed. • Monitor productivity, case volumes, workload distribution, and key performance indicators; provide timely reporting to improve cost reduction, service efficiency, and field execution. • Perform and oversee device-level cybersecurity services, including patching, remediation, troubleshooting, risk assessment, mitigation planning, and accurate device security record maintenance. • Work closely with security operations center resources and internal stakeholders to define corrective action plans and resolve customer issues in a timely manner. • Partner with hospital IT, Information Security, and Clinical Engineering teams to communicate risks, status, service plans, and resolution progress. • Support audits, corrective action plans, quality processes, and compliance requirements; immediately report customer quality or compliance concerns to the Quality Organization. • Keep current on competitor information, clinical device security bulletins, cybersecurity trends, market conditions, and medical device networking concepts. • Participate in continuous improvement activities by identifying process and product quality gaps, escalating concerns appropriately, and recommending solutions when possible.