• Reporting to the Resuscitation Program Manager, plays a critical role in advancing relationships and engagement with instructors and stakeholders • Supports Heart & Stroke’s mission to enhance emergency cardiovascular care and first aid training • Manages relationships with instructors and partners, ensuring program quality and compliance • Uses data, reporting, and stakeholder feedback to monitor performance and support continuous improvement • Collaborates within a matrix organization, sharing insights and contributing knowledge to advance organizational goals • Enforces compliance with policies and standards and represents Heart & Stroke at various engagements

• Provide day-to-day operational support to the ROOTS Hub Director and regional ROOTS Hub Connectors. • Support documentation of Hub Activities, coordinate meeting logistics, serve as clerk to the Hub Governing Body to prepare agendas and minutes, • Maintain Feedback-to-Decision log and provide reporting support and coordination of routine communications across various stakeholders.

• Perform routine assignments associated with grant review logistics and reviewer technical assistance. • Develop and manage reviewer communications and data. • Monitor and respond to reviewer technical assistance inquiries. • Support Review Manager/Project Director in preparation for client meetings; participate as needed. • Produce and/or develop standard, pre-programmed documents and reports from the various grant systems as directed. • Ensure confidentiality and security of all grant review related documentation and application data. • Support logistical tasks for contract Review Manager/Project Director as assigned. • Utilize grants management technology systems to support the grant review process including reviewer recruitment, panel administration, honorarium, close-out, and surveys. • Identify, review and document qualifications of new/potential reviewers. • Support development and execution of grant review trainings – audio and web. • Generate and maintain grant review files - correspondence, documents, forms and payments. • Ensure that all sensitive materials are destroyed. • Perform other duties as assigned.

• Reporting and Analytics (Primary Focus) • Proactively engage with HQ Program Operations and Country Office staff (in English and Spanish) to understand business questions, reporting requirements, and decision-making needs. • Design, build, and maintain a suite of Power BI and Microsoft Fabric dashboards that provide timely, actionable insights tailored to end-user needs. • Validate report data for accuracy, ensure dashboards reflect correct business rules and structures, and maintain documentation for report logic, definitions, filters, and assumptions. • Develop and deliver training, guidance materials, and job aids (in English and Spanish) to help users navigate and interpret reports • Provide ongoing user support in English and Spanish such as: respond to user questions, troubleshoot issues, and guide non-technical staff in data-driven decision-making. • Process & System Support (Secondary Focus) • Assist in system issue triage by reproducing and documenting errors, coordinating with relevant teams, and testing fixes. • Participate in user acceptance testing (UAT) for system enhancements, providing feedback and supporting release communications. • Assist with periodic access audits and coordinate with IT on user provisioning for reporting tools. • Contribute to process mapping, workflow documentation, and light process improvement activities in collaboration with the Director.