Patient Service Representative Remote Jobs in Ohio (US)

This page tracks remote patient service representative openings that are location-eligible for Ohio.

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6 Jobs

6 Companies

Patient Service Representative

OhioHealth

Patient Service Representative5 days ago

Full Time Remote Mid LevelTeam 10,001+Since 1891H1B Sponsor

Company Site LinkedIn

• Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates • Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time • Makes outbound calls with according to the standard work and following customer service standards • Accurately identifies patient in the EMR system • Adhere to the department Standard Work • Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality • Uses critical thinking skills to make decisions, resolve issues, or escalate concerns • Verifies insurance eligibility using online eligibility system, payer websites or by phone call • Processes faxes and transcribes information into the system’s EMR • Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up • Schedules outpatients appointments • Generates, prints, and provides patient estimates utilizing price estimator products • Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information • Answers questions or concerns regarding insurance residuals and self-pay accounts • Uses knowledge of CPT codes to accurately select codes from clinical descriptions • Identifies and/or determines patient Out of Network acceptance into the organization • Explains billing procedures, hospital policies and provides appropriate literature and documentation • Update/notate all accounts using appropriate standard work • Reviews insurance information and determines need for referrals and/or financial counseling • Educates patients on MyChart, including activation • Participate in and contribute to development of Lean processes • Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.) • Work collectively in a professional manner • Confirms physician's orders/visit purpose • Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing • Obtains Release of Information authorization from patients to release medical records • Uses conflict resolution skills and service recovery to handle customer service concerns • Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately • Provides information to physician offices and other hospital departments when needed

View details: Patient Service Representative

Ohio

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Job Closed

Patient Service Resolution Representative

US Acute Care Solutions

We serve more than 10 million patients annually at 400+ programs in 26 states

Patient Service Representative9 days ago

Full Time Remote SeniorTeam 1,001-5,000Since 2015H1B No Sponsor

Company Site LinkedIn

• Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies • Accurately identify caller’s needs and resolve inquiries in a timely and accurate manner • Research and document billing issues by following documented standard work policies, procedures and department resources effectively • Utilize escalation protocols when necessary to address complex accounts • Communicate USACS billing policies clearly as they relate to patient accounts • Identify billing concerns and issues; and take proactive steps to minimize negative impacts to the patient, department, and/or company • Maintain strict confidentiality and professionalism in compliance with HIPAA and USACS Code of Conduct, House Rules, Missions, and Values • Performs various duties including but not limited to: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.

View details: Patient Service Resolution Representative

Ohio

$14 - $26 / hour

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Patient Service Representative

Boston Medical Center (BMC)

We’re providing accessible and exceptional care to make a healthier Boston.

Patient Service Representative12 days ago

Full Time Remote SeniorTeam 5,001-10,000Since 1996H1B No Sponsor

Company Site LinkedIn

• The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. • Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. • Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. • Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. • Provides accurate and detailed information and updates patients’ records, using Epic. • Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. • Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. • Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient. • Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. • Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. • Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.

View details: Patient Service Representative

United States

$20 - $22 / hour

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Job Closed

Patient Service Representative

United Digestive

Innovation in Practice | A network of partner practices providing comprehensive digestive care

Patient Service Representative19 days ago

Full Time Remote Mid LevelTeam 1,001-5,000Since 2018H1B Sponsor

Company Site LinkedIn

• Responsible for advanced level scheduling for all patients • Scheduling patient appointments via telephone or electronic communication • Obtaining accurate documentation of patient information • Responding, resolving, and/or escalating patient related issues • Answering incoming calls in a timely manner while providing quality patient care • Scheduling, rescheduling, and managing cancellations • Maintaining and updating current information on physicians' schedules • Collecting and recording accurate patient information • Ensuring applicable procedures are scheduled in AGA endoscopy suites • Handling requests for information or appointments received via the eCW Patient Portal or AGA Website • Mailing/Emailing information packets to new patients • Addressing questions regarding patient appointments and requests for information • Meeting or exceeding quality and productivity standards • Completing requests for information from other AGA staff • Abiding by and promoting HIPAA compliance • Participating in staff meetings and ongoing customer service training • Any other duties and/or special projects as assigned

View details: Patient Service Representative

United States

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Patient Service Representative – Patient Experience

Midi Health

Expert care for women 40+. Made for midlife. Delivered by experienced clinicians. Covered by insurance.

Patient Service Representative20 days ago

Full Time Remote SeniorTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care • Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination • Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism • Navigate patient concerns using appropriate service recovery protocols and escalate when necessary • Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system • Act as a patient advocate and liaison across departments to facilitate timely and effective solutions • Proactively identify areas for patient experience improvement and share feedback with leadership • Uphold patient confidentiality across all communications, systems, and platforms • Embody core values of compassion, accountability, respect, integrity, and trust

View details: Patient Service Representative – Patient Experience

United States

$60K / year

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Associate, Scoring Service

Pearson plc

Patient Service Representative20 days ago

Part Time Remote Senior

Company Site

Title: Associate, Scoring Service Location: United States Job Description: Workplace Type: Remote Job: Evaluation Schedule: PART_TIME Req ID: 23999 We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Evaluation Systems of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education. Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field. We have immediate openings for candidates to score the School Leadership Assessments below remotely for our Malta, NY office: - School Building Leader - School District Leader - School District Business Leader Key benefits - Starting rate of $17.50 per hour - Flexibility to work scoring sessions that suit your availability - Working remotely Qualifications - A current School Building Leader, School District Leader, or School District Business Leader certification AND are currently serving as an administrator or have served as an administrator within the last three years OR are or have been educators from colleges or universities who have taught or advised administrator candidates within the last three years Both active and recently retired practitioners can be eligible to score. - Basic computer skills (keyboard, mouse) - Ability to sit for extended periods of time - Ability to maintain a confidential work environment - Eligible to work in the United States Overall Responsibilities - Evaluate responses to test questions by New York administrator candidates - Internalize scoring standards, participate in discussions, and engage with other scorers in consensus scoring activities - Recognize and discuss various types of bias (e.g., implicit bias, cultural bias, leniency bias, central tendency bias, halo effect) and effect strategies to reduce personal biases in scoring - Meet quality and productivity requirements established for the scoring program, including passing a qualifying test before scoring Working Conditions Training takes place before scoring begins. There may be a brief orientation meeting before the day of scoring occurs. Scoring sessions take place during the week Monday through Friday. Scoring sessions will last 2 days and occur on an intermittent basis, every 4 to 8 weeks depending on the subject. The scoring day runs from 8:30 a.m. to approximately 4:30 p.m., including training. Note: Applications are accepted on an ongoing basis. This position is NOT bonus/benefits eligible. Information and guidelines on benefits offered is here . Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing Job: Evaluation Job Family: LEARNING_&_CONTENT_DELIVERY #LI-REMOTE

View details: Associate, Scoring Service

United States

$0 / hour

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Eligibility Signals

Patient Service Representative at OhioHealthRemote listing with US location signal: Ohio.
Patient Service Resolution Representative at US Acute Care SolutionsRemote listing with US location signal: Ohio.
Patient Service Representative at Boston Medical Center (BMC)Remote listing with US location signal: United States.
Patient Service Representative at United DigestiveRemote listing with US location signal: United States.
Patient Service Representative – Patient Experience at Midi HealthRemote listing with US location signal: United States.
Associate, Scoring Service at Pearson plcRemote listing with US location signal: United States.

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